I recently purchased a used BMW X3 with very low mileage from an out-of-state BMW dealership. The vehicle was in excellent mechanical condition, except that it emitted a very low-rumbling sound when accelerating at low speeds, i.e. less than 2000 rmp. The sound was so loud that passengers in the back seat would get headaches and could not hear anything. When I took the car to Larry, he came outside with a couple tools and suddently disappeared under the vehicle. He popped back out about 30 seconds later and said, "Try it now". The noise was completely gone! Apparently, a vacuum hose came disconnected from muffler. Larry had corrected a very worrying problem that even he BMW dealership, which sold me the car, failed to earlier detect, diagnose and fix. Overall, I find Larry to be a trustworthy, knowledgeable, and resourceful auto mechanic.
After years of being taken advantage of because I was a single mother I met Larry. My car runs better than ever and I never worry about safety. The price is always what he tells me and the car feels like it will last me forever.
Thank you Larry. Finally a mechanic I trust.
I really thought this shop performed really good work because others that have used Larry were satisfied with his work. I let him replace my rotors and pads on my Volvo XC90 and everything seemed well until I started hearing some noise 5 months later. I had my brakes looked at while I was getting my oil changed and they told me that someone replaced your pads but forgot to change your rotors. I was livid! The mechanic who was checking my oil told me that the rotors were so worn that I would not have passed inspection which was in another 3 months. I understand that mistakes can be made and I'm alright with that but what got me was after Larry (at Elkins Park Auto Works) replaced my rotors he did not even provide an explanation of what happened! He just said, the keys are in your car. When I asked him what happened, he just said I don??t know. I wonder if his mistake would have been something like a loose brake line or something that could have caused an accident. He did not even say I'm sorry or attempt to win my business back. I think that was the ultimate POOR customer service and quality of work! He caused me a day off of work and couldn't even provide me something (or at least apologize) for the inconvenience he caused me. My advice to you the next time you go there for a repair.....Check his work! I know I will never return to this guy!
1 out of 1 people found this review helpful.
Took my Subaru to them because of a whirring noise. Knowing zilch about car repair, I was pretty much at their mercy. Was pleased with the way I was treated. They took the time to explain my needed repair, answered my ?'s and I thought the price was reasonable. This was my second time to them.
Bad, really bad experience there. From day one Larry Weiss had a chip on his shoulder,and was disrespectful. but that is only the beginning. He could not figure out the problem with my car, and instead of saying so he kept it for 12 days and he knew I use it for work and it cost me eight work days -money I can hardly afford to lose! The car was never fixed completely -the problem never completely resolved. He also damaged a blinker light so now the hood will not stay up without propping it up, an oil symbol lights up on my dash and a bell keeps ringing when it comes on, which is about every ten seconds. Drives me crazy! He then wanted an exorbitant amount of money for a half-finished job which took 12 days. How does this guy sleep at night?
Larry is unquestionably the best diagnosticitian I have ever met. If we all pay about the same hourly rate to cure a problem then the goal would be to solve the problem quickly. Larry has always determined what was causing my cars problems quickly. Hence a big savings over everyone else.
Thank you for your continued service for the past 30 years.