Exeter Family Restaurant

★★★★☆
40.3042 -75.8576
Map and Directions to Exeter Family Restaurant

610-370-5131

4800 Perkiomen Ave

Reading, PA

19606

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About Exeter Family Restaurant

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Food

Food
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OK so here's the deal: I used to really love this place. They do an amazing breakfast. But I have to tell about one experience last night (5/5/11) that left a horrible taste in my mouth.
We went for a late dinner around 11pm, and were being served by a waitress named Pat. The entire time, she was grumpy, dismissive, and inattentive. It took her 7 minutes at one point to actually get a coffee refill and water that my boyfriend asked for.

When we received our bills (In her defense, I will say that she had the right of mind to give the four of us separate checks without us having to ask), somewhere a bit after midnight, I noticed that gratuity was included in our bill. We were all somewhat puzzled as to why this was, since we had seen no signs posted stating any sort of policy of gratuity included after midnight or anything.

So our natural approach was to ask the two other tables near us. One was a table of four middle-aged folks, and the other was a table of three gentlemen about our age (early to late 20's) who seemed to be regulars. Neither of these tables had gratuity added to their bills.

Needless to say, we were angry. I decided we??d give her a chance to explain why she would do this. When we went to check out, I asked, and she couldn't give me a straight answer. She said, "Oh, it's just something we do." I pointed out that the other tables nearby had no gratuities included. She stated, "Management enables us to put gratuity on people's bills for whatever reasons we have." I asked her for the reason. She blurted, "Well, some young folks don't put a tip on." I stated calmly but firmly to her that I have worked in a restaurant, and generally I tip around 30%, that she would have received that despite the terrible service, if it weren't for the fact that she made a superficial judgement about us. She had the gall to say, "Well, you can leave as much as you like, but I'm doing you a favor by only charging you this tip, so you don't HAVE to pay as much." At this point, I was not only angry, but offended. My boyfriend asked to see the manager. There was none on duty, so we asked for a name. She replied, with capitalization to show her rather snarky emphasis, "WELL, we DO have business cards RIGHT by the REGISTER." I picked up a business card, and verbally noted that there was no name on it, so we asked for a name. She replied, "He's the one who runs the Facebook page." We asked for the manager's name again. She replied, "The manager's son, the assistant manager, will be in tomorrow morning." We had to ask A THIRD TIME for the manager's name before she finally spat out, "Michael."

She started ringing us up, and still gave us the total for the bill after her added gratuity, as if we wouldn??t notice, after we had clearly asked her to remove it and had explained that gratuities are only for a job well done. We pointed this out to her. She then started typing on her calculator slowly for several MINUTES to calculate our bill, when she could have easily just added the amounts listed on the checks after tax and before her forced gratuity.

To boot, while she was typing on her calculator, she started calling us names and hurling insults. She said we were being childish, and that no matter how old some people get, they still act like children. My boyfriend leaned over the counter and asserted, "I'm 28 years old. I'm hardly a child." If I hadn't been so angry and struck wordless, I would have said something to the effect of, "Last I knew, calling names was childish, not making a complaint about a paid service poorly executed."

The worst part is while she was standing there arguing with us, a gentleman was waiting to pay. I apologized to him on the way out for the wait, but I doubt she did.

At no point did this woman offer any semblance of good customer service. She never tried to make it right at all; she never asked what could have made it better; she never offered any apology for her behavior. Even just a simple, diplomatic, "I'm sorry if I made you feel that I discriminated against you, it wasn't my intent," would have been sufficient, but there was no negotiation, concern for our viewpoint, nothing.

In any case, I'm sorry to have to report this, because I have been here for breakfast several times, with great food and prices. Most of the waitresses and waiters here are truly nice, gems of people. It's a shame that such a bad egg has to destroy the experience.

As long as Pat is working there, I will not visit this diner again. We plan to call the manager this morning, and if need be, file this same complaint with the Better Business Bureau. I do not know why we were discriminated against; I can only assume it had to do with our age, in our 20??s, but frankly, any waiter who treats me right off the bat like I won't give a tip, will be right, and any waiter who does an outstanding job, I continue to tip generously.

1
★☆☆☆☆

OK so here's the deal: I used to really love this place. They do an amazing breakfast. But I have to tell about one experience last night (5/5/11) that left a horrible taste in my mouth.
We went for a late dinner around 11pm, and were being served by a waitress named Pat. The entire time, she was grumpy, dismissive, and inattentive. It took her 7 minutes at one point to actually get a coffee refill and water that my boyfriend asked for.

When we received our bills (In her defense, I will say that she had the right of mind to give the four of us separate checks without us having to ask), somewhere a bit after midnight, I noticed that gratuity was included in our bill. We were all somewhat puzzled as to why this was, since we had seen no signs posted stating any sort of policy of gratuity included after midnight or anything.

So our natural approach was to ask the two other tables near us. One was a table of four middle-aged folks, and the other was a table of three gentlemen about our age (early to late 20's) who seemed to be regulars. Neither of these tables had gratuity added to their bills.

Needless to say, we were angry. I decided we??d give her a chance to explain why she would do this. When we went to check out, I asked, and she couldn't give me a straight answer. She said, "Oh, it's just something we do." I pointed out that the other tables nearby had no gratuities included. She stated, "Management enables us to put gratuity on people's bills for whatever reasons we have." I asked her for the reason. She blurted, "Well, some young folks don't put a tip on." I stated calmly but firmly to her that I have worked in a restaurant, and generally I tip around 30%, that she would have received that despite the terrible service, if it weren't for the fact that she made a superficial judgement about us. She had the gall to say, "Well, you can leave as much as you like, but I'm doing you a favor by only charging you this tip, so you don't HAVE to pay as much." At this point, I was not only angry, but offended. My boyfriend asked to see the manager. There was none on duty, so we asked for a name. She replied, with capitalization to show her rather snarky emphasis, "WELL, we DO have business cards RIGHT by the REGISTER." I picked up a business card, and verbally noted that there was no name on it, so we asked for a name. She replied, "He's the one who runs the Facebook page." We asked for the manager's name again. She replied, "The manager's son, the assistant manager, will be in tomorrow morning." We had to ask A THIRD TIME for the manager's name before she finally spat out, "Michael."

She started ringing us up, and still gave us the total for the bill after her added gratuity, as if we wouldn??t notice, after we had clearly asked her to remove it and had explained that gratuities are only for a job well done. We pointed this out to her. She then started typing on her calculator slowly for several MINUTES to calculate our bill, when she could have easily just added the amounts listed on the checks after tax and before her forced gratuity.

To boot, while she was typing on her calculator, she started calling us names and hurling insults. She said we were being childish, and that no matter how old some people get, they still act like children. My boyfriend leaned over the counter and asserted, "I'm 28 years old. I'm hardly a child." If I hadn't been so angry and struck wordless, I would have said something to the effect of, "Last I knew, calling names was childish, not making a complaint about a paid service poorly executed."

The worst part is while she was standing there arguing with us, a gentleman was waiting to pay. I apologized to him on the way out for the wait, but I doubt she did.

At no point did this woman offer any semblance of good customer service. She never tried to make it right at all; she never asked what could have made it better; she never offered any apology for her behavior. Even just a simple, diplomatic, "I'm sorry if I made you feel that I discriminated against you, it wasn't my intent," would have been sufficient, but there was no negotiation, concern for our viewpoint, nothing.

In any case, I'm sorry to have to report this, because I have been here for breakfast several times, with great food and prices. Most of the waitresses and waiters here are truly nice, gems of people. It's a shame that such a bad egg has to destroy the experience.

As long as Pat is working there, I will not visit this diner again. We plan to call the manager this morning, and if need be, file this same complaint with the Better Business Bureau. I do not know why we were discriminated against; I can only assume it had to do with our age, in our 20??s, but frankly, any waiter who treats me right off the bat like I won't give a tip, will be right, and any waiter who does an outstanding job, I continue to tip generously.

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Best salad bar around by far!! Great food, huge menu & great prices. All around superb family restaurant!!

5
★★★★★

Best salad bar around by far!! Great food, huge menu & great prices. All around superb family restaurant!!

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When you go to the diner you'll never have a bad meal. One of the best salad bars in the reading area and the soup is always amazing. I can always count on fast service, friendly servers and a good meal at the diner.

5
★★★★★

When you go to the diner you'll never have a bad meal. One of the best salad bars in the reading area and the soup is always amazing. I can always count on fast service, friendly servers and a good meal at the diner.

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The Exeter Family Restaurant is an excellent dining establishment. It seems they take pride in the quality of the food, its cleanliness, both its family and business like atmosphere, and employees. Recently, they have been serving certified beef. Even on busy days the food comes out fairly quickly. They recently remodeled the entire restaurant. The new look gives it a more relaxing feel. It also seems the managers are always willing to go out of their way and make your dining experience both comfortable and enjoyable. The hosts, servers and other employees always seem vibrant and full of energy. Whenever i go, I order their New York Strip Steak, Broiled Seafood Combo, or Veal Chops. These dishes are seasoned and cooked to perfection. I also order their crab cakes quite a bit as well. Rumor has it that they are known for having the best crab cakes Berks County has to offer.

5
★★★★★

The Exeter Family Restaurant is an excellent dining establishment. It seems they take pride in the quality of the food, its cleanliness, both its family and business like atmosphere, and employees. Recently, they have been serving certified beef. Even on busy days the food comes out fairly quickly. They recently remodeled the entire restaurant. The new look gives it a more relaxing feel. It also seems the managers are always willing to go out of their way and make your dining experience both comfortable and enjoyable. The hosts, servers and other employees always seem vibrant and full of energy. Whenever i go, I order their New York Strip Steak, Broiled Seafood Combo, or Veal Chops. These dishes are seasoned and cooked to perfection. I also order their crab cakes quite a bit as well. Rumor has it that they are known for having the best crab cakes Berks County has to offer.

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I will start by saying that the this is a totally biased review and deserves, 4stars at best, but I have been frequenting the Exeter Family restaurant since I was a toddler - and lets just say that I am in my 30's now....So there was defn. an added star purely for nostalgia's sake, but this place is like a comfy old pair of sweatpants(not suitable for all occasions, but you can't wait to get home and put em on.) ....No matter how long I have been away, we always hit up "the diner" up at least once everytime I visit the family (who am I kidding it is more like 2-3 times if we are adding the breakfasts in as well), and I am always greeted with a warm greeting.

The one thing that always amazes me at this happy little neighborhood spot is that no matter how long the line is stretched out the door, the wait never seems to be more than a few minutes.

Now I can't wait to get home for the holidays, pick-up a sunday paper and get the whole family out for good breakfast, good company, and memories of years past.

5
★★★★★

I will start by saying that the this is a totally biased review and deserves, 4stars at best, but I have been frequenting the Exeter Family restaurant since I was a toddler - and lets just say that I am in my 30's now....So there was defn. an added star purely for nostalgia's sake, but this place is like a comfy old pair of sweatpants(not suitable for all occasions, but you can't wait to get home and put em on.) ....No matter how long I have been away, we always hit up "the diner" up at least once everytime I visit the family (who am I kidding it is more like 2-3 times if we are adding the breakfasts in as well), and I am always greeted with a warm greeting.

The one thing that always amazes me at this happy little neighborhood spot is that no matter how long the line is stretched out the door, the wait never seems to be more than a few minutes.

Now I can't wait to get home for the holidays, pick-up a sunday paper and get the whole family out for good breakfast, good company, and memories of years past.

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My wife and I first went to Exeter Diner when we were dating. Now, 3 children and 10 years later, we still come back 2-3 times a month for the food, service, atmosphere and nostalgia. The portions are huge, the prices fair, and most importantly the service is always good. The atmosphere is very modern diner on inside and old school diner on the outside with the shiny stainless steel, and it's always clean inside (including the restrooms). I can;t explain how spotless this place is. You wouldn't think you were in a restaurant. It's a great late-night nosh, date, craving-pancakes-at-midnight, and family place...all in one great eatery. Breakfast is served all day, and their pancakes, french toast and waffles are awesome. Omelettes are also fantastic. I love the eclectic mix of everything on the entree menu...the jamaican jerk bbq ribs are huge and wonderful, especially considering it comes with an all-you-can-eat soup and salad bar

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4
★★★★☆

My wife and I first went to Exeter Diner when we were dating. Now, 3 children and 10 years later, we still come back 2-3 times a month for the food, service, atmosphere and nostalgia. The portions are huge, the prices fair, and most importantly the service is always good. The atmosphere is very modern diner on inside and old school diner on the outside with the shiny stainless steel, and it's always clean inside (including the restrooms). I can;t explain how spotless this place is. You wouldn't think you were in a restaurant. It's a great late-night nosh, date, craving-pancakes-at-midnight, and family place...all in one great eatery. Breakfast is served all day, and their pancakes, french toast and waffles are awesome. Omelettes are also fantastic. I love the eclectic mix of everything on the entree menu...the jamaican jerk bbq ribs are huge and wonderful, especially considering it comes with an all-you-can-eat soup and salad bar

.

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My wife and I moved to Exeter a couple of years ago and quickly discovered that this family restaurant was THE place to go for breakfast. The food's not going to win any national awards, but the atmosphere is open & inviting and the service is pretty good & consistent but the line out the door tells you all you need to know. It's the perfect place to bring your newspaper, chat with a neighbor, and enjoy a good breakfast. It's also where quite a few of Berks County's politicians, many of whom live nearby, eat with their families. (if you follow politics than you can spot them, otherwise they blend in just like normal people). One Friday afternoon me & my wife decided to have lunch here and Governer Ed Rendell walked in with his entourage. According to the waitress, whenever he visits Berks County or is on his way to Philadelphia, this is his choice restaurant to grub at.

4
★★★★☆

My wife and I moved to Exeter a couple of years ago and quickly discovered that this family restaurant was THE place to go for breakfast. The food's not going to win any national awards, but the atmosphere is open & inviting and the service is pretty good & consistent but the line out the door tells you all you need to know. It's the perfect place to bring your newspaper, chat with a neighbor, and enjoy a good breakfast. It's also where quite a few of Berks County's politicians, many of whom live nearby, eat with their families. (if you follow politics than you can spot them, otherwise they blend in just like normal people). One Friday afternoon me & my wife decided to have lunch here and Governer Ed Rendell walked in with his entourage. According to the waitress, whenever he visits Berks County or is on his way to Philadelphia, this is his choice restaurant to grub at.

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Exeter family restaurant is great for when you just want to stop and have some good eats. I'm from jersey and have been to plenty of diners, and none of them compare to Exeter. From the deserts, to the great staff, and the clean friendly atmosphere, I can't help but keep coming back! The weekends can be a little hectic for breakfast, but its definitely worth the wait. Huge pancakes, giant french toast slices, eggs cooked just the way I like, I love it! All week long they have great dinner specials, which are very moderately priced and come with a soup and salad, and the most amazing homemade bread. I HIGHLY recommend Exeter

5
★★★★★

Exeter family restaurant is great for when you just want to stop and have some good eats. I'm from jersey and have been to plenty of diners, and none of them compare to Exeter. From the deserts, to the great staff, and the clean friendly atmosphere, I can't help but keep coming back! The weekends can be a little hectic for breakfast, but its definitely worth the wait. Huge pancakes, giant french toast slices, eggs cooked just the way I like, I love it! All week long they have great dinner specials, which are very moderately priced and come with a soup and salad, and the most amazing homemade bread. I HIGHLY recommend Exeter

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1 out of 1 people found this review helpful.

.

The food is good for a local restaurant. The waiters and waitresses treat you like family and the prices are reasonable. My family and I go multiple times a week and feel right at home. It is very popular for weekend brunch. The lines are long on Saturday and Sunday mornings but you are seated within 5 minutes. The hosts are polite and friendly. Weekday dinners are not as crowded but is a good quick selection for lunch during the week. Their breakfasts are awesome and your coffee cup is rarely empty. Their soups are all homemade - filled cabbage & maryland crab soups are especially tasteful and hard to find at other restaurants. The atmosphere is family-friendly and the service is prompt. They have many, many repeat customers. The daily specials usually consist of a variety of chicken, beef and seafood. Check them out!

4
★★★★☆

The food is good for a local restaurant. The waiters and waitresses treat you like family and the prices are reasonable. My family and I go multiple times a week and feel right at home. It is very popular for weekend brunch. The lines are long on Saturday and Sunday mornings but you are seated within 5 minutes. The hosts are polite and friendly. Weekday dinners are not as crowded but is a good quick selection for lunch during the week. Their breakfasts are awesome and your coffee cup is rarely empty. Their soups are all homemade - filled cabbage & maryland crab soups are especially tasteful and hard to find at other restaurants. The atmosphere is family-friendly and the service is prompt. They have many, many repeat customers. The daily specials usually consist of a variety of chicken, beef and seafood. Check them out!

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1 out of 1 people found this review helpful.

.

Every time I drive past this place it is busy. Whether morning or night so I decided to stop in with my family one night for dinner. I walked in and was immediately impressed by how clean and nicely decorated this restaurant is. All the employee's were extremely nice from the hostess to the server that waited on us. I left very happy because not only was the food fantastic but the service and prices were excellent! The only reason I didn't give it 5 stars was that its ALWAYS BUSY! That's a good thing though!

4
★★★★☆

Every time I drive past this place it is busy. Whether morning or night so I decided to stop in with my family one night for dinner. I walked in and was immediately impressed by how clean and nicely decorated this restaurant is. All the employee's were extremely nice from the hostess to the server that waited on us. I left very happy because not only was the food fantastic but the service and prices were excellent! The only reason I didn't give it 5 stars was that its ALWAYS BUSY! That's a good thing though!

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1 out of 1 people found this review helpful.

Message from Exeter Family Restaurant

Hungry? We Do Hungry, & We Do it Well!

More about Exeter Family Restaurant

Exeter Family Restaurant is the perfect destination for your next night out, whether an intimate dinner for two or a large group celebration. We serve breakfast, lunch, and dinner 7 days a week.

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