West Liberty Animal Hospital

★★★★☆
40.3924 -80.038
Map and Directions to West Liberty Animal Hospital

412-341-3383

3055 W Liberty Ave

Pittsburgh, PA

15216

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About West Liberty Animal Hospital

Hours
Mon, 9am - 6:30pm; Tue, Fri, 9am - 2:30pm; Wed, Thu, 9am - 8pm; Sat, Sun, closed

Pets & Animals

Pets & Animals
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Reviews 1 - 23 of 23.
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During our last visit there was so many people in there with their pets all at once. They only have a small waiting room that can barely hold 6 people and it was packed to the point that people were waiting outside to get seen. The staff were scrambling around while only one veterinary assistant was helping people inbetween bringing them into the rooms. Dr Dorn barely had time to see us and once he figured out what was wrong with our pet he gave us a diagnoses and sent us on our way without telling us how to properly treat it. Our pet died 4 days later from what I found out after the fact was a curable illness if treated properly.

1
★☆☆☆☆

During our last visit there was so many people in there with their pets all at once. They only have a small waiting room that can barely hold 6 people and it was packed to the point that people were waiting outside to get seen. The staff were scrambling around while only one veterinary assistant was helping people inbetween bringing them into the rooms. Dr Dorn barely had time to see us and once he figured out what was wrong with our pet he gave us a diagnoses and sent us on our way without telling us how to properly treat it. Our pet died 4 days later from what I found out after the fact was a curable illness if treated properly.

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Dr.David Dorn and his staff has been outstanding in caring for my Bichons.They are professional, caring, loving and truly personalize each pet and owner. I have been a client for over 20 years .He has worked with my one Bichon who was put to sleep at 18 and has been treating my diabetic Malibu for 4 years.Last year after he had gallbladder surgery at PVSAC he was ready for theRainbowBridge but when he entered Dr.Dorn's office and the staff he came back to life. 5 Stars plus to this wonderful vet and his caring staff. Yes they are world class pluis

5
★★★★★

Dr.David Dorn and his staff has been outstanding in caring for my Bichons.They are professional, caring, loving and truly personalize each pet and owner. I have been a client for over 20 years .He has worked with my one Bichon who was put to sleep at 18 and has been treating my diabetic Malibu for 4 years.Last year after he had gallbladder surgery at PVSAC he was ready for theRainbowBridge but when he entered Dr.Dorn's office and the staff he came back to life. 5 Stars plus to this wonderful vet and his caring staff. Yes they are world class pluis

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.

My rabbit has been sick for a month and nothing has been. They said they would leave medicine for her outside their office and when I got there, no medicine was to be found. They called me on monday and said they forgot. I had records transfered to another vet and they could not believe that dr. dorn gave my rabbit no medication for her illness. He jumped right to surgery instead of trying other options. In the file for my rabbit, the doctor wrote down different medications he could try but did not mention them to me. He also said that my rabbit should not be medicated. He said she would not respond well. How would he know that if he did not try anything? My rabbit died because dr. Dorn did not know what he was doing. I would like to point out that in the Veterinary Code of Ethics, if the doctor doesn't know how to treat an animal, they are to refer that person to another vet. I think he needs to go back to vet school.

He also had a court case brought against him because he neglected to treat someone's dog and it died. Check it out. His wife was on the vet board that decided there was no case for the pet owner to press charges. Shady, devious man with friends in high places. Think twice before coming to this vet.

1
★☆☆☆☆

My rabbit has been sick for a month and nothing has been. They said they would leave medicine for her outside their office and when I got there, no medicine was to be found. They called me on monday and said they forgot. I had records transfered to another vet and they could not believe that dr. dorn gave my rabbit no medication for her illness. He jumped right to surgery instead of trying other options. In the file for my rabbit, the doctor wrote down different medications he could try but did not mention them to me. He also said that my rabbit should not be medicated. He said she would not respond well. How would he know that if he did not try anything? My rabbit died because dr. Dorn did not know what he was doing. I would like to point out that in the Veterinary Code of Ethics, if the doctor doesn't know how to treat an animal, they are to refer that person to another vet. I think he needs to go back to vet school.

He also had a court case brought against him because he neglected to treat someone's dog and it died. Check it out. His wife was on the vet board that decided there was no case for the pet owner to press charges. Shady, devious man with friends in high places. Think twice before coming to this vet.

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Hi. I woke up this morning to my dog throwing up and pooping blood that looked like it was laced with urine. I'm scared. She's never done that before. What do I do? And I don't have the money for gas to get to a vet, let alone to pay the bill. I'm scared I might lose her. What do I do?

5
★★★★★

Hi. I woke up this morning to my dog throwing up and pooping blood that looked like it was laced with urine. I'm scared. She's never done that before. What do I do? And I don't have the money for gas to get to a vet, let alone to pay the bill. I'm scared I might lose her. What do I do?

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I have been using this vet for over 20 years for the care of my pets. They have always taken very good care of my dogs and my birds. I would never use anyone else unless he would have to refer me. Their prices I feel are very fare compared to what I have seen from the other vets in the area. His quick diagnosis saved my parrots life when he had lead poisoning. and anytime my dogs were sick or injured he was right on top of it. As busy as he is, He has always taken the time to completely examine my pets. Once on a routine visit for shots my dogs needed, he found a tick under my dogs skin that was about to cause an infection. This tick was under a thick coat of fur also, But he found it. Doctor Dorn's care and compassion has well earned him the title of World Class Veterinarian

5
★★★★★

I have been using this vet for over 20 years for the care of my pets. They have always taken very good care of my dogs and my birds. I would never use anyone else unless he would have to refer me. Their prices I feel are very fare compared to what I have seen from the other vets in the area. His quick diagnosis saved my parrots life when he had lead poisoning. and anytime my dogs were sick or injured he was right on top of it. As busy as he is, He has always taken the time to completely examine my pets. Once on a routine visit for shots my dogs needed, he found a tick under my dogs skin that was about to cause an infection. This tick was under a thick coat of fur also, But he found it. Doctor Dorn's care and compassion has well earned him the title of World Class Veterinarian

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Latest reviews from Citysearch.

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A smart, kind, wonderful vet; has taken care of my animals for years. Kept one sick puppy I loved going for long after she should have passed on, as well as the regular stuff for everyday well dogs. Even my dogs liked their visits here,

6
★★★★★

A smart, kind, wonderful vet; has taken care of my animals for years. Kept one sick puppy I loved going for long after she should have passed on, as well as the regular stuff for everyday well dogs. Even my dogs liked their visits here,

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After reading all the reviews, i decided to give them a shot. Its not too easy to find a real herp vet, and the one other reptile review on here was positive.

The parking isnt easy, but manageable. The front desk staff was okay. I had

6
★★★★★

After reading all the reviews, i decided to give them a shot. Its not too easy to find a real herp vet, and the one other reptile review on here was positive.

The parking isnt easy, but manageable. The front desk staff was okay. I had

.

I brought my kitten to this vet to be spayed and vaccinated and had a wonderful experience. I agree with the review below regarding the older woman who works at the front desk - she was rude and short with me as well. On the other hand,

6
★★★★★

I brought my kitten to this vet to be spayed and vaccinated and had a wonderful experience. I agree with the review below regarding the older woman who works at the front desk - she was rude and short with me as well. On the other hand,

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A super Vet with a great staff. Very good with Birds as well as other animals.

5
★★★★★

A super Vet with a great staff. Very good with Birds as well as other animals.

Pros: See's birds too!!

Cons: Traffic

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"Dr." Dorn killed my hamster. I took Hammy in for mites. The medicine he gave me was for cats. I should've known right then and there not to trust this guy but I did. While my hamster was lying in my hand dying because his nervous system was shutting down I looked up the medicine he gave me. It kills mites by paralyzing them and eventually killing them. Not only that, but it was for a 5-15lb cat, and my hamster was only 1/2 a lb. He died in my hand gasping for air. That's not what my innocent little guy deserved. I will be filing a complaint with the local veterinarian board.

1
★☆☆☆☆

"Dr." Dorn killed my hamster. I took Hammy in for mites. The medicine he gave me was for cats. I should've known right then and there not to trust this guy but I did. While my hamster was lying in my hand dying because his nervous system was shutting down I looked up the medicine he gave me. It kills mites by paralyzing them and eventually killing them. Not only that, but it was for a 5-15lb cat, and my hamster was only 1/2 a lb. He died in my hand gasping for air. That's not what my innocent little guy deserved. I will be filing a complaint with the local veterinarian board.

Pros: none

Cons: does not know what he's doing

.

My rabbit has been sick for a month and nothing has been. They said they would leave medicine for her outside their office and when I got there, no medicine was to be found. They called me on monday and said they forgot. I had records transfered to another vet and they could not believe that dr. dorn gave my rabbit no medication for her illness. He jumped right to surgery instead of trying other options. In the file for my rabbit, the doctor wrote down different medications he could try but did not mention them to me. He also said that my rabbit should not be medicated. He said she would not respond well. How would he know that if he did not try anything? Had I not gone to another vet, my rabbit would probably be dead.

1
★☆☆☆☆

My rabbit has been sick for a month and nothing has been. They said they would leave medicine for her outside their office and when I got there, no medicine was to be found. They called me on monday and said they forgot. I had records transfered to another vet and they could not believe that dr. dorn gave my rabbit no medication for her illness. He jumped right to surgery instead of trying other options. In the file for my rabbit, the doctor wrote down different medications he could try but did not mention them to me. He also said that my rabbit should not be medicated. He said she would not respond well. How would he know that if he did not try anything? Had I not gone to another vet, my rabbit would probably be dead.

Pros: nothing

Cons: everything

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I needed to take my iguana to a vet and they were the only ones that treat lizards. They took care of "Baby Guana" with kid glove. I am very pleased with the service that I received from Dr. Dorn and the associates that work there. I would definately recommend them to all herp owners!!!!!!!

5
★★★★★

I needed to take my iguana to a vet and they were the only ones that treat lizards. They took care of "Baby Guana" with kid glove. I am very pleased with the service that I received from Dr. Dorn and the associates that work there. I would definately recommend them to all herp owners!!!!!!!

Pros: Great with lizards

Cons: none

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Dr Dorn saved my cat's life more than once. He's been our family vet for almost 20 years, I trust him, he knows my animals, and he's a very clear explainer. If you ask for an estimate BEFORE the services, the techs will work it up and explain it thoroughly--and they suggest it themselves more often than not so the client can make a good decision. When a pet dies, they're wonderfully sensitive, attend to the needs of the animal AND the family, and follow up with condolences. I am very grateful to Dr Dorn and the staff, and will continue to bring my animals to him and recommend him to friends and family.

5
★★★★★

Dr Dorn saved my cat's life more than once. He's been our family vet for almost 20 years, I trust him, he knows my animals, and he's a very clear explainer. If you ask for an estimate BEFORE the services, the techs will work it up and explain it thoroughly--and they suggest it themselves more often than not so the client can make a good decision. When a pet dies, they're wonderfully sensitive, attend to the needs of the animal AND the family, and follow up with condolences. I am very grateful to Dr Dorn and the staff, and will continue to bring my animals to him and recommend him to friends and family.

Pros: Best vet in town.

Cons: No complaints from here.

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I will tell you now that when you show up you question yourself "Where am i going to park?" The parking is bad but the staff at WLAH is very nice. I went in because my rodent was very sick and all of them were extremely helpful. I waiting for a good 45 minutes in the room while they took x-rays and they seemed to be rushed but they did infact help my rodent and thats all that matters to me.

4
★★★★☆

I will tell you now that when you show up you question yourself "Where am i going to park?" The parking is bad but the staff at WLAH is very nice. I went in because my rodent was very sick and all of them were extremely helpful. I waiting for a good 45 minutes in the room while they took x-rays and they seemed to be rushed but they did infact help my rodent and thats all that matters to me.

Pros: They helped my pet

Cons: The parking and they seemed rushed

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At first glance, they seemed like a caring clinic for my ferret Bandit. However, she came down with a fatal disease that 2 vets before this missed, and WLAH found. This was the positive point, but it took a turn for the worse when they did practically nothing for her disease in house. She was experiencing the worst part, and it took me all of 10 minutes to not only identify her symptoms on google, but find that once a ferret is that bad, typically a clinic will take them in and monitor their health until they get better, I was given a handful of meds for her to take at home, in which she did, right on schedule, however home treatment was not enough and she passed away the next day. No one at the clinic seemed to even make a big deal out of her being that sick.

I'll never be taking another animal here again. I miss my friend.

1
★☆☆☆☆

At first glance, they seemed like a caring clinic for my ferret Bandit. However, she came down with a fatal disease that 2 vets before this missed, and WLAH found. This was the positive point, but it took a turn for the worse when they did practically nothing for her disease in house. She was experiencing the worst part, and it took me all of 10 minutes to not only identify her symptoms on google, but find that once a ferret is that bad, typically a clinic will take them in and monitor their health until they get better, I was given a handful of meds for her to take at home, in which she did, right on schedule, however home treatment was not enough and she passed away the next day. No one at the clinic seemed to even make a big deal out of her being that sick.

I'll never be taking another animal here again. I miss my friend.

Pros: None

Cons: Ferret Treatment

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I've been taking my 3 Shar Pei to Dr. Dorn since 2005. He is VERY knowledgable about the breed, and he also knows what he doesn't know. That is, if he doesn't know what is ailing your pet, he will recommend tests and do research. He doesn't guess or pretend that he knows each and every illness that might afflict a dog. He is also willing to refer you to a specialist when necessary. Case in point - my female needed eye surgery to correct entropian. Dr. Dorn admitted that he is not an eye specialist and recommended one to perform the surgery. Knowing your limitations is a sign of a real professional.

In defense of the woman who works in the office and has been described in previous posts as "brusque," I agree that she doesn't come off as the friendliest person in the world. However, she is Dr. Dorn's mother, and over the years, I've gotten to know her a bit. She still has a somewhat brusque demeanor, but I attribute that to working so many hours in such a busy office, for many years. It really is a demanding job. And she has been very sweet with my dogs, and very accomodating of us. If she comes off as less-than-friendly, I just don't take it personally. After all, my dogs' health is worth it.

5
★★★★★

I've been taking my 3 Shar Pei to Dr. Dorn since 2005. He is VERY knowledgable about the breed, and he also knows what he doesn't know. That is, if he doesn't know what is ailing your pet, he will recommend tests and do research. He doesn't guess or pretend that he knows each and every illness that might afflict a dog. He is also willing to refer you to a specialist when necessary. Case in point - my female needed eye surgery to correct entropian. Dr. Dorn admitted that he is not an eye specialist and recommended one to perform the surgery. Knowing your limitations is a sign of a real professional.

In defense of the woman who works in the office and has been described in previous posts as "brusque," I agree that she doesn't come off as the friendliest person in the world. However, she is Dr. Dorn's mother, and over the years, I've gotten to know her a bit. She still has a somewhat brusque demeanor, but I attribute that to working so many hours in such a busy office, for many years. It really is a demanding job. And she has been very sweet with my dogs, and very accomodating of us. If she comes off as less-than-friendly, I just don't take it personally. After all, my dogs' health is worth it.

Pros: Great vet, excellent vet techs

Cons: Small waiting room

.

I recently took my cat in for a check-up. The Dr. on duty was fine, and I thought that the health care was adequate. I also felt they liked animals, and while that might sound like an odd thing to note, that isn't always the case.

There was an older woman running the front desk who had a rather brusque demeanor. As much as the staff were animal people, this woman was not much of a people person. She greeted me stiffly, presumeably letting me know who was boss before returning to me and taking my information.

When I checked out, there was a bit of disorganization that my wife, who waited for me out front for the 45 minutes while I was there, told me was probably due to a malfunctioning printer she had heard being discussed. I was eventually given a total and, after writing the check, was asked for my social security number. SS number?! I am used to supplying my driver's ID, but I don't believe I have ever been asked to supply my SS number for purposes of paying by check. In fact, I don't believe it is legal to use SS numbers for identification, or at least that is what I recall reading on the back of the SS card. When I politely declined to give my number, I was brusquely informed that this would be the LAST time she would accept a check from me. My wife, an adamant keeper of all things private, chimed in the bit about SS numbers not being allowed for identification purposes and the woman became defensive. I laughed and said that I would use my credit card time, and the woman lightened up and was actually fine afterwards.

Once in the car, my wife told me that my experience with the woman was typical of what she had seen with other clients while she quietly observed from her waiting room seat during my absence.

So, good pet care, somewhat dubious customer service. I suspect that I will return, but I'll be wary the next time around. Maybe I'll take in some brownies to help grease the way.

3
★★★☆☆

I recently took my cat in for a check-up. The Dr. on duty was fine, and I thought that the health care was adequate. I also felt they liked animals, and while that might sound like an odd thing to note, that isn't always the case.

There was an older woman running the front desk who had a rather brusque demeanor. As much as the staff were animal people, this woman was not much of a people person. She greeted me stiffly, presumeably letting me know who was boss before returning to me and taking my information.

When I checked out, there was a bit of disorganization that my wife, who waited for me out front for the 45 minutes while I was there, told me was probably due to a malfunctioning printer she had heard being discussed. I was eventually given a total and, after writing the check, was asked for my social security number. SS number?! I am used to supplying my driver's ID, but I don't believe I have ever been asked to supply my SS number for purposes of paying by check. In fact, I don't believe it is legal to use SS numbers for identification, or at least that is what I recall reading on the back of the SS card. When I politely declined to give my number, I was brusquely informed that this would be the LAST time she would accept a check from me. My wife, an adamant keeper of all things private, chimed in the bit about SS numbers not being allowed for identification purposes and the woman became defensive. I laughed and said that I would use my credit card time, and the woman lightened up and was actually fine afterwards.

Once in the car, my wife told me that my experience with the woman was typical of what she had seen with other clients while she quietly observed from her waiting room seat during my absence.

So, good pet care, somewhat dubious customer service. I suspect that I will return, but I'll be wary the next time around. Maybe I'll take in some brownies to help grease the way.

Pros: Nice staff

Cons: Parking, receptionist

.

We've been going to Dr. Dorn for years with all of our pets - dogs, cats, birds. He is genuinely caring and treats all animals and their owners with respect. They feel like an old-fashioned family doctor. When my dog was dying from a heart ailment, they took us right away. Animal medicine is not any more exact than human medicine. In some cases, no matter how hard you try, you can't save their life. Every day they live with the results of bad breeding and puppy mills. My sister's shelter cat was recently very ill and they bent over backwards to try to diagnose and treat her. When all they tried failed and they determined she had a fatal virus common in shelter cats (undiagnosable except by eliminating everything else), they even encouraged her to take the cat for a second opinion before deciding to put her down. Other vets might have continued to take my sisters money, knowing she wasn't going to get better. They were ethical and kind every minute. We take our puppy there now and she loves him. He mentioned all of the weaknesses in the breed and what to look out for without me even asking. I highly recommend Dr. Dorn.

P.S. A friend of ours took their Lab puppy to a different vet practice and he died from an overdose of anesthesia while being neutered. When they called to tell them, they said "we won't charge you for the surgery." What about their beloved pet? Things can happen no matter who you go to. Do your homework and go with your gut feeling.

5
★★★★★

We've been going to Dr. Dorn for years with all of our pets - dogs, cats, birds. He is genuinely caring and treats all animals and their owners with respect. They feel like an old-fashioned family doctor. When my dog was dying from a heart ailment, they took us right away. Animal medicine is not any more exact than human medicine. In some cases, no matter how hard you try, you can't save their life. Every day they live with the results of bad breeding and puppy mills. My sister's shelter cat was recently very ill and they bent over backwards to try to diagnose and treat her. When all they tried failed and they determined she had a fatal virus common in shelter cats (undiagnosable except by eliminating everything else), they even encouraged her to take the cat for a second opinion before deciding to put her down. Other vets might have continued to take my sisters money, knowing she wasn't going to get better. They were ethical and kind every minute. We take our puppy there now and she loves him. He mentioned all of the weaknesses in the breed and what to look out for without me even asking. I highly recommend Dr. Dorn.

P.S. A friend of ours took their Lab puppy to a different vet practice and he died from an overdose of anesthesia while being neutered. When they called to tell them, they said "we won't charge you for the surgery." What about their beloved pet? Things can happen no matter who you go to. Do your homework and go with your gut feeling.

Pros: Very loving, respectful, not rushed

Cons: Parking, hours, probably slightly higher cost than some

.

My experience has been excellent. I moved to this part of town a couple years ago and Dr. Dorn was highly recommended by staff in multiple pet stores, particularly for avian care. While this office does appear quite busy, I've never had difficulty reaching them and have always been able to get timely appointments when I've suspected my pets were ill. In fact, I was once offered an appointment "as soon as I could get there" which would have been about 9 p.m., after normal office hours. I've also found them to be reasonably priced compared to other local vet offices.

5
★★★★★

My experience has been excellent. I moved to this part of town a couple years ago and Dr. Dorn was highly recommended by staff in multiple pet stores, particularly for avian care. While this office does appear quite busy, I've never had difficulty reaching them and have always been able to get timely appointments when I've suspected my pets were ill. In fact, I was once offered an appointment "as soon as I could get there" which would have been about 9 p.m., after normal office hours. I've also found them to be reasonably priced compared to other local vet offices.

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I've been taking my pets to Doctor Dorn for 7 years! I think it is absolutely preposterous to consider Dr. Dorn an disreputable veterinarian. Anyone who has met him, can't think of any adjective short of " great"! After reading some of theses reviews, the only word i can think of is " bizarre". someone mentioned that they couldn't get an appointment with Dr.Dorn for their sick puppy! If you call Your Physician and tell him u think your dieing and need to come in right away, he is going to say " In your best interest you should go to an emergency hospital, considering I am a family practitioner and may not necessarily have the resources you will be in need of". My vet , Dr.Dorn, is to my pets what my physician is to me. He is NOT an ER doctor! And as far as that women goes with her pet he allegedly killed...who says she isn't some wacko! I'm sure he tried as hard as he could to save her dog, but like all Doctors studying different types of medicines, he is not god! For all we know, that dog could have been 20 years old! so don't be so quick to judge someone you never even met, Mr. unprofessional. As a final note, i have a 8 year old yellow lab, that is the love of my life, i would never put her in the hands of someone i do not trust. I also own an African Grey, which is a parrot, and guess who every vet in Pittsburgh referred me too. Do you think they would send me to fraud, I didn't think so either!

5
★★★★★

I've been taking my pets to Doctor Dorn for 7 years! I think it is absolutely preposterous to consider Dr. Dorn an disreputable veterinarian. Anyone who has met him, can't think of any adjective short of " great"! After reading some of theses reviews, the only word i can think of is " bizarre". someone mentioned that they couldn't get an appointment with Dr.Dorn for their sick puppy! If you call Your Physician and tell him u think your dieing and need to come in right away, he is going to say " In your best interest you should go to an emergency hospital, considering I am a family practitioner and may not necessarily have the resources you will be in need of". My vet , Dr.Dorn, is to my pets what my physician is to me. He is NOT an ER doctor! And as far as that women goes with her pet he allegedly killed...who says she isn't some wacko! I'm sure he tried as hard as he could to save her dog, but like all Doctors studying different types of medicines, he is not god! For all we know, that dog could have been 20 years old! so don't be so quick to judge someone you never even met, Mr. unprofessional. As a final note, i have a 8 year old yellow lab, that is the love of my life, i would never put her in the hands of someone i do not trust. I also own an African Grey, which is a parrot, and guess who every vet in Pittsburgh referred me too. Do you think they would send me to fraud, I didn't think so either!

Pros: Very experienced/ caring veterinarian:Friendly/ personable staff : convenient location

Cons: not an emergency hospital

.

heard this vet was involved in a case where a dog died in his care in 2004. I feel he or any veterinarian who has been brought before veterinary board is guilty of bad judgement. So I wouldn't trust them with any of my pets.

1
★☆☆☆☆

heard this vet was involved in a case where a dog died in his care in 2004. I feel he or any veterinarian who has been brought before veterinary board is guilty of bad judgement. So I wouldn't trust them with any of my pets.

Cons: brought before veterinary board in 2004

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I have been going to West Liberty for a while and while I understand what the other user said about the phone correspondance, I think it is due to the fact that they are so busy during the day-you just need to keep calling. Plus for emergencies-there is another hospital they can refer you to. When you come in though, the doctor is great and he provides excellent animal surgery. I would check out this Vet~~he is good(and reasonably priced)

4
★★★★☆

I have been going to West Liberty for a while and while I understand what the other user said about the phone correspondance, I think it is due to the fact that they are so busy during the day-you just need to keep calling. Plus for emergencies-there is another hospital they can refer you to. When you come in though, the doctor is great and he provides excellent animal surgery. I would check out this Vet~~he is good(and reasonably priced)

Pros: service, costs

Cons: parking

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This review is not based on the quality of the clinical care provided by this WLAH, but on their response to customers. I adopted a dog a few weeks ago and called WLAH to set up an appointment to see the pup as a new patient. A couple of days later, the dog became very sick, and I called WLAH leaving messages in their answering machine to call me back because the dog was sick and needed to be seen before the scheduled appointment. They never did. I took my dog to a different vet, Met Vet, who were prompt to respond and quite accomodating. Lo and behold! The day before the scheduled appointment, WLAH remembered we existed, and called to remind us of the appointment. When I replied to the secretary (or whoever called me) that I did not wish to continue working with them because of their unprofessional response to my phone messages, she simply said: "Goodbye" and hung up. The vets at WLAH might be the best in the World, but with the type of clerical help they seem to have at this point in time, I would NEVER take my pets to them.

1
★☆☆☆☆

This review is not based on the quality of the clinical care provided by this WLAH, but on their response to customers. I adopted a dog a few weeks ago and called WLAH to set up an appointment to see the pup as a new patient. A couple of days later, the dog became very sick, and I called WLAH leaving messages in their answering machine to call me back because the dog was sick and needed to be seen before the scheduled appointment. They never did. I took my dog to a different vet, Met Vet, who were prompt to respond and quite accomodating. Lo and behold! The day before the scheduled appointment, WLAH remembered we existed, and called to remind us of the appointment. When I replied to the secretary (or whoever called me) that I did not wish to continue working with them because of their unprofessional response to my phone messages, she simply said: "Goodbye" and hung up. The vets at WLAH might be the best in the World, but with the type of clerical help they seem to have at this point in time, I would NEVER take my pets to them.