William Penn Jewelers-Engraver
About William Penn Jewelers-Engraver
Shopping
My husband and I bought our wedding bands from William Penn Jewelers almost 15 years ago, and we've gone to them for jewelry and watch purchases and repairs ever since. They have wonderful collections of unique and unusual pieces. Michael is a master craftsman as both a jeweler and a watchmaker. He cleaned and repaired my great-grandmother's engagement ring beautifully for a fair price considering how much labor was required. I can't imagine entrusting my grandmother's antique German cuckoo clock to anyone else for repairs. This is a family-owned, neighborhood jewelry store, and the service is always warm and personal -- not dictated by some national chain franchise policy manual. We'll never go anywhere else.
.. I later had my wife ring apprased and he said the diamond was cracked and tried to sell me another ring. I later found by several jewelers that the diamond was NOT cracked. I will NEVER go there again. Buyers -please ge a second apprasel on anything you purchase. I now go to the Clark Bldg. in Pittsburgh
Avoid at all costs! Totally unprofessional and offering the worst customer service. Pricing is extreemly high and the wait for repairs, if done at all is endless! We ended up picking up our watch and taking it elsewhere as we were tired of the excuses..
I will NEVER use this place again! Brought my watch in the have the battery changed and the watched resealed so that it would still be water proof. Got my watch back 2 weeks later to find that it was fogging up because it wasn't sealed properly. Took it back 2 days after I got it back, he said he would fix it. That was on July 31st. It is now Oct 4th, still no watch and I have called repeatedly. He could careless!
The guy who runs this place couldn't care less about customers. Give him a job to do, get charged for the work, wait a month, call a bunch of times, and still have nothing to show for it!
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I can't tell you how this fellow does his work, because he never finished the project I paid him for! The jeweler had promised I'd get the appraisal in the mail within two weeks. It is now two months later. I've called five times and talked with the fellow, but he doesn't seem concerned that I don't have the work I paid for and that I'm frustrated. He always tells me that his wife is "working on it."
