CARSTAR Fred Beans Newtown

★★★★☆
  • 10 N Sycamore Street

    Newtown, PA 18940

    Map & Directions
  • 215-968-3800

About CARSTAR Fred Beans Newtown

Categories
  • Auto Body Paint & Repair
  • Paintless Dent Removal
Hours
M-F 8am-6pm, Sa-Su Closed
Special Offer
Call Today!
Emails
  • BillMarshNewtown@carstarusa.com

Automotive

Automotive
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4.0 5
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Something has changed in the service department. The latest service writers are arrogant and completely uncommitted to customer service. I was a loyal customer for for 12 years and always told of all my experience with the service department as exemplifying customer commitment. A few weeks ago I had the worst treatment in all my life and left wondering what happened. I called and spoke with the assistant service manager and was just given excuses for their behavior. I'm done with them.
My advise is take your business elsewhere.

1
★☆☆☆☆

Something has changed in the service department. The latest service writers are arrogant and completely uncommitted to customer service. I was a loyal customer for for 12 years and always told of all my experience with the service department as exemplifying customer commitment. A few weeks ago I had the worst treatment in all my life and left wondering what happened. I called and spoke with the assistant service manager and was just given excuses for their behavior. I'm done with them.
My advise is take your business elsewhere.

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fire your service writers, service is very poor

3
★★★★★

fire your service writers, service is very poor

.

I recently purchased a used vehicle from Bill Marsh Ford through E bay. When I came and inspected the vehicle the customer service I received was Excellent! My salesman ( Joe and Julies) were so friendly and knowledgeable about the vehicle I was buying. I left Bill Marsh with a great feeling about the used vehicle (No Warranty) I purchased. The following day I took my new vehicle in due to a temperature Gage issue. My mechanic informed me that the problem with the vehicle was a blown head gasket! This repair was going to cost $2600!! Remembering the great people at Bill Marsh I phoned them to let them know what was happening. Not even 24hours later my vehicle was in the shop getting a new engine thanks to them! This dealership does not only provide exceptional customer service but also peace of mind. They did not have to agree to help me in any way, but they did. This is a wonderful dealership with wonderful employees and they truly care about there customers! Thank you Bill Marsh Ford! God Bless!

5
★★★★★

I recently purchased a used vehicle from Bill Marsh Ford through E bay. When I came and inspected the vehicle the customer service I received was Excellent! My salesman ( Joe and Julies) were so friendly and knowledgeable about the vehicle I was buying. I left Bill Marsh with a great feeling about the used vehicle (No Warranty) I purchased. The following day I took my new vehicle in due to a temperature Gage issue. My mechanic informed me that the problem with the vehicle was a blown head gasket! This repair was going to cost $2600!! Remembering the great people at Bill Marsh I phoned them to let them know what was happening. Not even 24hours later my vehicle was in the shop getting a new engine thanks to them! This dealership does not only provide exceptional customer service but also peace of mind. They did not have to agree to help me in any way, but they did. This is a wonderful dealership with wonderful employees and they truly care about there customers! Thank you Bill Marsh Ford! God Bless!

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The mechanics know their cars. The shop staff is friendly and take the time to explain the mechanics of the services provided to your vehicle. The location is clean and is easy to find.

4
★★★★☆

The mechanics know their cars. The shop staff is friendly and take the time to explain the mechanics of the services provided to your vehicle. The location is clean and is easy to find.

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My husband and I have purchased quiet a few cars from Bill Marsh Ford. They always have good inventory and if they don't, they will find you what you are looking for. Their service department is EXCELLENT! The salesmen are nice and will work with you, they don't hound you like some dealerships could. Thanks for everything in the past!

4
★★★★☆

My husband and I have purchased quiet a few cars from Bill Marsh Ford. They always have good inventory and if they don't, they will find you what you are looking for. Their service department is EXCELLENT! The salesmen are nice and will work with you, they don't hound you like some dealerships could. Thanks for everything in the past!

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