Thomas Chevrolet

★★★★☆
  • 1263 W Baltimore Pike

    Media, PA 19063

    Map & Directions
  • 610-566-8600

3.6 5
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June 22- 8am. Car would not crank. Car started after 2 hours. Proceeded to Thomas Chevrolet, car remained in antitheft mode. Kept car overnight. Missed work. Had to get a rental car.

June 24- Car returned. AC repaired. Could not fix the crank problems. Stated ??could not duplicate concerns?.

June 30- 6am. Car would not crank. Forced to take cab, in hopes to not miss work ($50). Ticket violation for expired car ticket ($36) Called the dealership. Spoke with Service Director.

July 1- 7am. Car would not crank. Car cranked 3.5 hours later. Missed work. Took car to dealership. Attempted to duplicate issue, could not. Informed me to leave car for 4 days. Informed me to get yet another rental car as an expense to me ( At no point, was I offered shuttle service). I informed him that, I already got a rental car for the last service performed. Then directed me to another associate who, insisted that I be grateful and hurry and rent the car. I then proceeded to call the GM Relations after being disrespected and disregarded. At which I was misinformed, and am currently awaiting the call of the District Manager because there was falsified information. After much debate, the dealership ill reputedly finally agreed to perform service (replace ignition switch out of goodwill, 4 days later). Proceeded to inform me that I would have to wait 4 days and to get another rental.

I gingerly waited for the GM Relations to return my call, which never happened and I had to call myself. The Service Director, then approached me and asked in a rather hostile manner, ??What am I going to do?, I answered, I am on the phone with GM Relations. He then stated that I needed to give him my keys so he can get my car out of the way in yet another rude tone. I proceeded to ask if he had an attitude after stating that I should appreciate what they are doing, I replied, that l am having a hard time renting a car for a fail on your part to diagnose my car, especially considering the large cost to me for the holiday weekend. He then said ?? You should be grateful that we are even doing this out of goodwill, because we don??t have to?. Which I thought was not only rude, but also degrading to my character as he raised his voice, stormed out, and assumed I did not know what goodwill was. I told him; I will move the car as soon as I done with the representative with GM relations, as I was on the service office phone.

After which, I proceeded to move my car, and cancelled my appointment. In which, I expressed my DISGUSTING treatment to the receptionist, who alleviated my grievance with kind, supportive words. Of all my years, I have never been so disrespected not only as a customer, but even more as a women. I can say, that I was impressed that one of the fellow employees did empathize with my issue and was kind enough to help me contact someone with more respect for customers. At this moment, I am certain that I cannot recommend this dealership as I was completely and utterly under minded not only as a consumer, but a person. Its really unfortunate that I had to endure such arduous treatment, and I thought that GM had more reverence for its clients. Because its important to not lose sight, that it everyday people like me that keeps your business thriving.

0
★☆☆☆☆

June 22- 8am. Car would not crank. Car started after 2 hours. Proceeded to Thomas Chevrolet, car remained in antitheft mode. Kept car overnight. Missed work. Had to get a rental car.

June 24- Car returned. AC repaired. Could not fix the crank problems. Stated ??could not duplicate concerns?.

June 30- 6am. Car would not crank. Forced to take cab, in hopes to not miss work ($50). Ticket violation for expired car ticket ($36) Called the dealership. Spoke with Service Director.

July 1- 7am. Car would not crank. Car cranked 3.5 hours later. Missed work. Took car to dealership. Attempted to duplicate issue, could not. Informed me to leave car for 4 days. Informed me to get yet another rental car as an expense to me ( At no point, was I offered shuttle service). I informed him that, I already got a rental car for the last service performed. Then directed me to another associate who, insisted that I be grateful and hurry and rent the car. I then proceeded to call the GM Relations after being disrespected and disregarded. At which I was misinformed, and am currently awaiting the call of the District Manager because there was falsified information. After much debate, the dealership ill reputedly finally agreed to perform service (replace ignition switch out of goodwill, 4 days later). Proceeded to inform me that I would have to wait 4 days and to get another rental.

I gingerly waited for the GM Relations to return my call, which never happened and I had to call myself. The Service Director, then approached me and asked in a rather hostile manner, ??What am I going to do?, I answered, I am on the phone with GM Relations. He then stated that I needed to give him my keys so he can get my car out of the way in yet another rude tone. I proceeded to ask if he had an attitude after stating that I should appreciate what they are doing, I replied, that l am having a hard time renting a car for a fail on your part to diagnose my car, especially considering the large cost to me for the holiday weekend. He then said ?? You should be grateful that we are even doing this out of goodwill, because we don??t have to?. Which I thought was not only rude, but also degrading to my character as he raised his voice, stormed out, and assumed I did not know what goodwill was. I told him; I will move the car as soon as I done with the representative with GM relations, as I was on the service office phone.

After which, I proceeded to move my car, and cancelled my appointment. In which, I expressed my DISGUSTING treatment to the receptionist, who alleviated my grievance with kind, supportive words. Of all my years, I have never been so disrespected not only as a customer, but even more as a women. I can say, that I was impressed that one of the fellow employees did empathize with my issue and was kind enough to help me contact someone with more respect for customers. At this moment, I am certain that I cannot recommend this dealership as I was completely and utterly under minded not only as a consumer, but a person. Its really unfortunate that I had to endure such arduous treatment, and I thought that GM had more reverence for its clients. Because its important to not lose sight, that it everyday people like me that keeps your business thriving.

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We bought our first car for my son at Thomas Chevrolet. The staff there helped him find just the kind of car he wanted. The car was within our price range. Surprisingly, it had extremely low mileage on it!

4
★★★★☆

We bought our first car for my son at Thomas Chevrolet. The staff there helped him find just the kind of car he wanted. The car was within our price range. Surprisingly, it had extremely low mileage on it!

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Thomas Chevrolet provides very good maintenance services. Appointment scheduling is well-organized, with shuttle services and a comfortable waiting area.

3
★★★☆☆

Thomas Chevrolet provides very good maintenance services. Appointment scheduling is well-organized, with shuttle services and a comfortable waiting area.

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Thomas has an excellent service organization - they treat you well and they treat you fairly. Had a Suburban over manufacturers warranty and given the issue, Thomas service stepped in and resolved the issue with no hassle and no added expense - excellent customer experience. A strong reason that I will buy again from Thomas.

5
★★★★★

Thomas has an excellent service organization - they treat you well and they treat you fairly. Had a Suburban over manufacturers warranty and given the issue, Thomas service stepped in and resolved the issue with no hassle and no added expense - excellent customer experience. A strong reason that I will buy again from Thomas.

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We always take our Chevy Venture there when we need service done. They never try to cheat you or charge you more than the services rendered. Right on Baltimore Pike makes it easy to get to and the turnaround is very quick.

PROS: Good prices, quick turnaround.
CONS: None

5
★★★★★

We always take our Chevy Venture there when we need service done. They never try to cheat you or charge you more than the services rendered. Right on Baltimore Pike makes it easy to get to and the turnaround is very quick.

PROS: Good prices, quick turnaround.
CONS: None

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