Esbenshade Jr John H Md

★★★☆☆
Monday 8am-5pm Tuesday 8am-8pm Wednesday 8am-5pm Thursday 8am-5pm Friday 8am-5pm Saturday 8am-noon

About Esbenshade Jr John H Md

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  • Doctors
  • Cardiologists

Health & Medical

Health & Medical
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Hi, my wife, and adult daughter have been patients with Sallavanti & Cotter Family Medicine for several years.

I agree there was a mass exodus of some employees. Being an owner of a small business myself I know first hand that when someone feels they have a gripe and decide to make a move, they need to do that and I tell them go. However, other then setting an appointment for me, relaying a message that the doctor had given them to pass on, or answering a call, and oh yes taking my blood pressure or temperture, that was/ and still is the extent of the office/LPN staff. Personally, I miss one of the LPN's because she drew blood the best, and very personable. However, "other people" can and do draw blood.

Lets be honest. When was the last time you went to this office and instead of meeting with Dr. Rob or Dr. John to evaluate your health condition, you met with the staff? The answer is NEVER. You, like my family have ALWAYS been met with either of the doctors OR the PA's.
IF I have ever had a beef with the office, I would register it with either of the doctors, NOT the staff.

I would HIGHLY recommend this group to anyone who is in need of a family doctor, and I can assure you they will take EXCELLENT care of you.

4
★★★★☆

Hi, my wife, and adult daughter have been patients with Sallavanti & Cotter Family Medicine for several years.

I agree there was a mass exodus of some employees. Being an owner of a small business myself I know first hand that when someone feels they have a gripe and decide to make a move, they need to do that and I tell them go. However, other then setting an appointment for me, relaying a message that the doctor had given them to pass on, or answering a call, and oh yes taking my blood pressure or temperture, that was/ and still is the extent of the office/LPN staff. Personally, I miss one of the LPN's because she drew blood the best, and very personable. However, "other people" can and do draw blood.

Lets be honest. When was the last time you went to this office and instead of meeting with Dr. Rob or Dr. John to evaluate your health condition, you met with the staff? The answer is NEVER. You, like my family have ALWAYS been met with either of the doctors OR the PA's.
IF I have ever had a beef with the office, I would register it with either of the doctors, NOT the staff.

I would HIGHLY recommend this group to anyone who is in need of a family doctor, and I can assure you they will take EXCELLENT care of you.

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I love this office! I have never been made to wait for an appointment, and when I call I get to talk with a real person, not a series of answering services. The other reviews that said there were staff changes confused me. Every office has people move, get married, retire...no one can stay in the same place forever! I take my entire family to them and can't say enough good things. These are good people who work incredibly long hours. I would highly recommend!

5
★★★★★

I love this office! I have never been made to wait for an appointment, and when I call I get to talk with a real person, not a series of answering services. The other reviews that said there were staff changes confused me. Every office has people move, get married, retire...no one can stay in the same place forever! I take my entire family to them and can't say enough good things. These are good people who work incredibly long hours. I would highly recommend!

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What is going on with this place? Staff members that I have seen for years are no longer there! They have all seemed to leave in mass exodus. I miss seeing the friendly faces that knew myself and my family and I wonder what would have happened to make the majority of the staff leave at the same time??? Don't the doctors realize how this is going to impact patient care?

2
★★☆☆☆

What is going on with this place? Staff members that I have seen for years are no longer there! They have all seemed to leave in mass exodus. I miss seeing the friendly faces that knew myself and my family and I wonder what would have happened to make the majority of the staff leave at the same time??? Don't the doctors realize how this is going to impact patient care?

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I have been a patient at Sallavanti & Cotter for about eight years. Recently, I changed jobs. Thus, changing health insurance companies. As a result, one of my blood pressure medications required a pre-authorization from my insurance company. The process requires the pharmacist to fax a request to my doctor which was done on November 9, 2009. My doctor's office should then follow up with my health insurance company to ensure that I have been taking this medication and still need to. I learned that as of December 15, 2009 Sallavanti and Cotter's office did not contact my health insurance company to move this along. After several days of checking on the status of this, I was able to get some samples of this medication from my S&C but no one was able to give me a progress report. It wasn't until December 15 after being on hold for more than 15 minutes, that I learned that nothing had been done. In fact, I was told that they just received the request from my doctor that day - which was not true.

This is not a direct reflection of the doctors and direct care staff. For the most part, medical staff is pretty solid. The support staff however, does not provide the level of customer service one comes to expect. There has been a significant decline in quality of the support staff over the last 3-4 years and my experience serves as a prime example.

1
★☆☆☆☆

I have been a patient at Sallavanti & Cotter for about eight years. Recently, I changed jobs. Thus, changing health insurance companies. As a result, one of my blood pressure medications required a pre-authorization from my insurance company. The process requires the pharmacist to fax a request to my doctor which was done on November 9, 2009. My doctor's office should then follow up with my health insurance company to ensure that I have been taking this medication and still need to. I learned that as of December 15, 2009 Sallavanti and Cotter's office did not contact my health insurance company to move this along. After several days of checking on the status of this, I was able to get some samples of this medication from my S&C but no one was able to give me a progress report. It wasn't until December 15 after being on hold for more than 15 minutes, that I learned that nothing had been done. In fact, I was told that they just received the request from my doctor that day - which was not true.

This is not a direct reflection of the doctors and direct care staff. For the most part, medical staff is pretty solid. The support staff however, does not provide the level of customer service one comes to expect. There has been a significant decline in quality of the support staff over the last 3-4 years and my experience serves as a prime example.

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There is a noticeable improvement at the front desk of this office. I have been a patient for many years and this is the best my wife and I have seen it. I had a billing problem and spoke to the new office manager- she was efficient, not demeaning and she brought me right to the billing department where our problem was worked out. Kudos to to the Doctors for their new hiring.

1
★☆☆☆☆

There is a noticeable improvement at the front desk of this office. I have been a patient for many years and this is the best my wife and I have seen it. I had a billing problem and spoke to the new office manager- she was efficient, not demeaning and she brought me right to the billing department where our problem was worked out. Kudos to to the Doctors for their new hiring.

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I have been a patient with this group of doctors for over 15 years. The doctors and certified registered nurses, especially, are wonderful. I mainly see the CRNPs because they are extremely caring and knowledgeable. The only downside is the front office staff tends to be a little "short" and impersonal. 99% of the time when you call, you are immediately asked if you can be put on hold so you never get to even ask to be transferred if that's what you need. If you can look past the reception, these doctors are some of the very best in the area.

4
★★★★☆

I have been a patient with this group of doctors for over 15 years. The doctors and certified registered nurses, especially, are wonderful. I mainly see the CRNPs because they are extremely caring and knowledgeable. The only downside is the front office staff tends to be a little "short" and impersonal. 99% of the time when you call, you are immediately asked if you can be put on hold so you never get to even ask to be transferred if that's what you need. If you can look past the reception, these doctors are some of the very best in the area.

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Business Response:

Thank you for the review. We have worked hard to improve our front desk. . .please see the review dated 04/03/08. Thanks!
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If you are looking to change doctors, I highly recommend the entire staff at Sallavanti and Cotter. They are professional, caring people, who take the time to sit down, talk with you and give you options.
I had the misfortune of being bitten by a "highly unusual insect" this past July. I was in the doctor's office 3x a week in the beginning. (obviously this was more than just a bite!). From the receptionist to everyone else I came in contact with, their concern was genuine. They monitored the treatment and made changes as needed.
My previous doctor's office never showed concern. I always felt people could drop dead there and they wouldn't even notice.
If you are looking to change doctors, I urge you to get into this practice before they stop taking new patients!

5
★★★★★

If you are looking to change doctors, I highly recommend the entire staff at Sallavanti and Cotter. They are professional, caring people, who take the time to sit down, talk with you and give you options.
I had the misfortune of being bitten by a "highly unusual insect" this past July. I was in the doctor's office 3x a week in the beginning. (obviously this was more than just a bite!). From the receptionist to everyone else I came in contact with, their concern was genuine. They monitored the treatment and made changes as needed.
My previous doctor's office never showed concern. I always felt people could drop dead there and they wouldn't even notice.
If you are looking to change doctors, I urge you to get into this practice before they stop taking new patients!

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