Room Concepts

★★★★☆
  • 13075 Perry Hwy

    Wexford, PA 15090

    Map & Directions
  • 724-935-8700

About Room Concepts

Hours
Sun 12pm-5pm, Mon 10am-8pm, Wed-Fri 10am-8pm, Tue 10am-5pm, Sat 10am-5pm

Home & Garden

Home & Garden
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4.0 3
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Room Concepts is one of my favorite furniture stores. Nathan the owner is a really nice guy and I love that they never pressure anyone into anything. The showroom isn't my style but he sells so many brands and has many catalogs to order

3
★★★★★

Room Concepts is one of my favorite furniture stores. Nathan the owner is a really nice guy and I love that they never pressure anyone into anything. The showroom isn't my style but he sells so many brands and has many catalogs to order

.

I went to Room Concepts looking for a sectional. The owner, Nathan, was extremely nice and helpful prior to making the sale. The purchase price was significantly higher than a Roomful Express of Levin's, but slightly lower than Macy's or Pottery Barn. However, as soon as the furniture was delivered I immediately started having problems. Pieces were sinking, the back cushions were lumpy after someone sat it in only for a few hours, the seams were not sewn properly...A service employee came and took pictures and agreed that the quality was not as promised. As it takes 6-8 weeks for delivery, I was not impressed with their offer to replace the furniture. I already wasted 8 weeks and 8 of the 8 pieces of the sectional (they are sold in individual pieces) were faulty. Why should I have faith that 6-8 weeks later, the new furniture would be any better? Nathan was a complete jerk, even after the VP of the furniture company that supplied the furniture said he was "embarassed by the quality." He told me that as the owner he could do whatever he wanted, and he did not want to return the furniture to the supplier and give me a refund, even though everyone involved agreed that it was not correct. Do yourself a favor and do not waste your time with Room Concepts. Once they make the sale and have your money they don't care what they deliver or the problems the furniture has. They have "quality' and "customer service" all over their website, but they don't deliver either one.

0
★☆☆☆☆

I went to Room Concepts looking for a sectional. The owner, Nathan, was extremely nice and helpful prior to making the sale. The purchase price was significantly higher than a Roomful Express of Levin's, but slightly lower than Macy's or Pottery Barn. However, as soon as the furniture was delivered I immediately started having problems. Pieces were sinking, the back cushions were lumpy after someone sat it in only for a few hours, the seams were not sewn properly...A service employee came and took pictures and agreed that the quality was not as promised. As it takes 6-8 weeks for delivery, I was not impressed with their offer to replace the furniture. I already wasted 8 weeks and 8 of the 8 pieces of the sectional (they are sold in individual pieces) were faulty. Why should I have faith that 6-8 weeks later, the new furniture would be any better? Nathan was a complete jerk, even after the VP of the furniture company that supplied the furniture said he was "embarassed by the quality." He told me that as the owner he could do whatever he wanted, and he did not want to return the furniture to the supplier and give me a refund, even though everyone involved agreed that it was not correct. Do yourself a favor and do not waste your time with Room Concepts. Once they make the sale and have your money they don't care what they deliver or the problems the furniture has. They have "quality' and "customer service" all over their website, but they don't deliver either one.

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They have an amazing store - if you are into that Pottery Barn/Z Gallerie look, you will love this store! They are cheaper in price and the quality of the furniture is way better! Great customer service, the staff is wonderful to work with! If you need furniture - check them out for sure!

2
★★★★★

They have an amazing store - if you are into that Pottery Barn/Z Gallerie look, you will love this store! They are cheaper in price and the quality of the furniture is way better! Great customer service, the staff is wonderful to work with! If you need furniture - check them out for sure!

 

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