Lancaster Dodge Ram Fiat

★★☆☆☆
  • 1475 Manheim Pike

    Lancaster, PA 17601

    Map & Directions
  • 717-393-0625

2.3636 11
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In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus for them. However being as I don't know much about the mechanics of cars I took their word on it that I was buying a good car that would last. BOY WAS THAT A MISTAKE! In February (a little over a month after buying the car) I had to have it serviced for the 1st time due to my check engine light coming on. They replaced my Catalytic convertor, a valve in my engine, and tried to preform my state inspection and emissions test....this process took almost a week to get my car back due to the fact that it would not pass the tests. (during that week a couple nights an employee was driving my car home at night to "put miles on the vehicle") After all that they gave me my car back without the test being completed and told me to drive the car for a couple weeks and then bring it back. After the two weeks I took my car back to them (60 mile trip each time) and my car passed inspection and emissions.....not even another 2 months went by before I had to take my car there for the 3rd time.....the same problem with my engine that they had "fixed" already was now giving me the opposite problem (at first it was "turbo under-boost" and then "turbo over-boost") It is now June, only six months after buy the car and again my check engine light is on - and that is not the worst of it.... My suspension has completely rusted out from under my car. I went to a different mechanic this time because I just don't trust their service department, he informed me that my car ILLEGALLY passed inspection! Due to the amount of rust on my cars frame and engine he suspects this was a flood damage car that they didn't report to me. So how did Lancaster Dodge Dealership react to this when I called them.....after a week of getting "I'll let you know tomorrow" responses I finally got this response "sorry, all we can do is give you a discount on servicing it here." According to them their inspection was legitimate and they did nothing wrong. DO NOT BUY USED CARS FROM THIS LOCATION UNLESS YOU WANT TO GO BACK TO GET IT SERVICED OFTEN!

1
★☆☆☆☆

In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus for them. However being as I don't know much about the mechanics of cars I took their word on it that I was buying a good car that would last. BOY WAS THAT A MISTAKE! In February (a little over a month after buying the car) I had to have it serviced for the 1st time due to my check engine light coming on. They replaced my Catalytic convertor, a valve in my engine, and tried to preform my state inspection and emissions test....this process took almost a week to get my car back due to the fact that it would not pass the tests. (during that week a couple nights an employee was driving my car home at night to "put miles on the vehicle") After all that they gave me my car back without the test being completed and told me to drive the car for a couple weeks and then bring it back. After the two weeks I took my car back to them (60 mile trip each time) and my car passed inspection and emissions.....not even another 2 months went by before I had to take my car there for the 3rd time.....the same problem with my engine that they had "fixed" already was now giving me the opposite problem (at first it was "turbo under-boost" and then "turbo over-boost") It is now June, only six months after buy the car and again my check engine light is on - and that is not the worst of it.... My suspension has completely rusted out from under my car. I went to a different mechanic this time because I just don't trust their service department, he informed me that my car ILLEGALLY passed inspection! Due to the amount of rust on my cars frame and engine he suspects this was a flood damage car that they didn't report to me. So how did Lancaster Dodge Dealership react to this when I called them.....after a week of getting "I'll let you know tomorrow" responses I finally got this response "sorry, all we can do is give you a discount on servicing it here." According to them their inspection was legitimate and they did nothing wrong. DO NOT BUY USED CARS FROM THIS LOCATION UNLESS YOU WANT TO GO BACK TO GET IT SERVICED OFTEN!

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In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus

3
★★★★★

In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus

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John Hatsis is the salesman and Terry Cutler is the General Manager. Neither one care about the customers and are rude people in general. Smoke in front of you, don't say hello and then write a profanity laced email becasue you didn't buy a car from them. The manager nor the owner care to address this rude behavior and unprofessional staff. Avoid.

1
★☆☆☆☆

John Hatsis is the salesman and Terry Cutler is the General Manager. Neither one care about the customers and are rude people in general. Smoke in front of you, don't say hello and then write a profanity laced email becasue you didn't buy a car from them. The manager nor the owner care to address this rude behavior and unprofessional staff. Avoid.

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Awful place. Service manager and Owner were very rude and difficult.

1
★☆☆☆☆

Awful place. Service manager and Owner were very rude and difficult.

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1 out of 1 people found this review helpful.

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I recently bought a car from here. It was a used car and i dealt with john. I brought a mechanic with me to check out the car and he thought it would only have a minor issue. To find out a couple days later It needs a intake manifold that would cost over $700 to fix. A couple days later the window motor goes out and the check engine light comes on and begin to run really rough. When speaking to a detailer with 15 years expierence he told me often dealerships have them clean the leak up and also the reminance on the cap to hide the fact that it needs it. If the coolant gets into the oil this could cause the engine to blow and i would be out $3500. When i called both john and terry were extremely rude. John straight out told me that he didnt make any profit off of it and that he pretty much doesnt care that i am a unsatisfied customer. I feel like these people are extremely rude, selfish and only care about their paycheck. Of course they are nice when u buy a newer car off of them because they are making profit off of you. i know alot of people in lancaster and surrounding area and plan on telling everyone not to make the same mistake i did.

1
★☆☆☆☆

I recently bought a car from here. It was a used car and i dealt with john. I brought a mechanic with me to check out the car and he thought it would only have a minor issue. To find out a couple days later It needs a intake manifold that would cost over $700 to fix. A couple days later the window motor goes out and the check engine light comes on and begin to run really rough. When speaking to a detailer with 15 years expierence he told me often dealerships have them clean the leak up and also the reminance on the cap to hide the fact that it needs it. If the coolant gets into the oil this could cause the engine to blow and i would be out $3500. When i called both john and terry were extremely rude. John straight out told me that he didnt make any profit off of it and that he pretty much doesnt care that i am a unsatisfied customer. I feel like these people are extremely rude, selfish and only care about their paycheck. Of course they are nice when u buy a newer car off of them because they are making profit off of you. i know alot of people in lancaster and surrounding area and plan on telling everyone not to make the same mistake i did.

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1 out of 1 people found this review helpful.

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Don't even think about buying a car here. My daughter bought a 2002 Grand Am and found out it had a bad intake manifold two days after driving away. When she called the salesman he was rude. When she asked to speak to the manager she was told he was on vacation. The salesman is a typical rude new yorker. I hope they sleep good at night knowing they ripped off a single mother who needs every penny in this bad economy. I intend to report them to the BBB. Now it will cost her another $500.00 to get it fixed. Bottom line... don't trust them.

1
★☆☆☆☆

Don't even think about buying a car here. My daughter bought a 2002 Grand Am and found out it had a bad intake manifold two days after driving away. When she called the salesman he was rude. When she asked to speak to the manager she was told he was on vacation. The salesman is a typical rude new yorker. I hope they sleep good at night knowing they ripped off a single mother who needs every penny in this bad economy. I intend to report them to the BBB. Now it will cost her another $500.00 to get it fixed. Bottom line... don't trust them.

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1 out of 1 people found this review helpful.

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I have just brought a 2010 Dodge Caliber From Lancaster Dodge.I could not of ask to be treated any better.I went to other Dealerships in the area and was not treated very well.I will recommend Lancaster Dodge to everyone.

5
★★★★★

I have just brought a 2010 Dodge Caliber From Lancaster Dodge.I could not of ask to be treated any better.I went to other Dealerships in the area and was not treated very well.I will recommend Lancaster Dodge to everyone.

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0 out of 1 people found this review helpful.

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I came there 2 look at one of their cars and it was such a disappointment. They dealer came off as ignorant. He didnt help us at all and didnt even seem like he knew anythin about any cars or even knew what he was doing. He didnt seem like he even cared about his customers or about sellin the car. Or even try 2 wheel and deal with us. There was even a strange noise that the car made when u turned it on and they said they werent goin to fix it unless we bought it so warranty would cover it. I never been someplace where the dealer didnt care to listen to you or help you out in any way! Let me tell u we just walked out and never even bought the car

1
★☆☆☆☆

I came there 2 look at one of their cars and it was such a disappointment. They dealer came off as ignorant. He didnt help us at all and didnt even seem like he knew anythin about any cars or even knew what he was doing. He didnt seem like he even cared about his customers or about sellin the car. Or even try 2 wheel and deal with us. There was even a strange noise that the car made when u turned it on and they said they werent goin to fix it unless we bought it so warranty would cover it. I never been someplace where the dealer didnt care to listen to you or help you out in any way! Let me tell u we just walked out and never even bought the car

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1 out of 1 people found this review helpful.

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I recently bought a truck at Lancaster Dodge and got a great no hassle deal from Scott P. I strongly recommend you shop at this store before you buy. The service department was very helpful and explained all repairs before they were preformed at reasonable prices.

5
★★★★★

I recently bought a truck at Lancaster Dodge and got a great no hassle deal from Scott P. I strongly recommend you shop at this store before you buy. The service department was very helpful and explained all repairs before they were preformed at reasonable prices.

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1 out of 2 people found this review helpful.

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I bought a Dodge Neon 2000 from this dealership. Car was making a strange noise when it was started. Took it back to the dealership more times than I could count only to be told that the service department never heard the noise. The service manager Tom went so far as to ask my boyfriend if he was sure this was an actual noise I was hearing or if it was in my head. Needless to say I traded that car in at another dealership and now have nothing positive to day about this dealership.l

1
★☆☆☆☆

I bought a Dodge Neon 2000 from this dealership. Car was making a strange noise when it was started. Took it back to the dealership more times than I could count only to be told that the service department never heard the noise. The service manager Tom went so far as to ask my boyfriend if he was sure this was an actual noise I was hearing or if it was in my head. Needless to say I traded that car in at another dealership and now have nothing positive to day about this dealership.l

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2 out of 3 people found this review helpful.

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We went here first to look for a new car. It seemed like we were getting a great deal. They were nice enough but after shopping around for the same car we got a better deal at a different dealership.Plus test driving is a pain because of where they are located. The roads are confusing to me.

3
★★★☆☆

We went here first to look for a new car. It seemed like we were getting a great deal. They were nice enough but after shopping around for the same car we got a better deal at a different dealership.Plus test driving is a pain because of where they are located. The roads are confusing to me.

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1 out of 2 people found this review helpful.

 

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