Geek Squad

★★☆☆☆
Go ahead, Use Us. Providing solutions for all your technology needs.
  • 1130 Easton Rd

    Willow Grove, PA 19090

    Map & Directions
  • 866-338-0243

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At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a No Fix No Pay guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didnt lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isnt as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

0
★☆☆☆☆

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a No Fix No Pay guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didnt lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isnt as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

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I had to deal with the manager and he was not to friendly. The place is dirty and the associates do not know too much. They push the warranty hard. I dealt with a woman in the appliances section and she was abrupt and rude. When I went to complain to the manager it seemed he was covering for her instead of helping the customer.

PROS: prices
CONS: workers

1
★☆☆☆☆

I had to deal with the manager and he was not to friendly. The place is dirty and the associates do not know too much. They push the warranty hard. I dealt with a woman in the appliances section and she was abrupt and rude. When I went to complain to the manager it seemed he was covering for her instead of helping the customer.

PROS: prices
CONS: workers

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Best Buy is a great store for the latest and greatest in the vast world of electronics. Every electronic goodie imaginable is avalible at this store. Go visit today! I did and I loved it.

PROS: so many great electronics
CONS: prices?

5
★★★★★

Best Buy is a great store for the latest and greatest in the vast world of electronics. Every electronic goodie imaginable is avalible at this store. Go visit today! I did and I loved it.

PROS: so many great electronics
CONS: prices?

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The Willow Grove Best Buy is spacious, with many aisles full of electronic merchandise. However, this particular Best Buy location has a few shortcomings that are difficult to overlook. This location refused to honor a warranty on a laptop that my father purchased for me there--the warranty was one offered with the merchandise by the store (it wasn't from the manufacturer, it was from Best Buy). I am very disappointed with the lack of customer service after I wrote a polite letter to the company and never received a reply. It's worth your time to trek up to the North Wales Best Buy instead, or try another electronics store in the area.

PROS: Large selection, well-lit parking
CONS: May not honor Best Buy-issued warranty

2
★★☆☆☆

The Willow Grove Best Buy is spacious, with many aisles full of electronic merchandise. However, this particular Best Buy location has a few shortcomings that are difficult to overlook. This location refused to honor a warranty on a laptop that my father purchased for me there--the warranty was one offered with the merchandise by the store (it wasn't from the manufacturer, it was from Best Buy). I am very disappointed with the lack of customer service after I wrote a polite letter to the company and never received a reply. It's worth your time to trek up to the North Wales Best Buy instead, or try another electronics store in the area.

PROS: Large selection, well-lit parking
CONS: May not honor Best Buy-issued warranty

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