Salon l'Etoile Jenkintown

★★★★☆
  • 261 Old York Rd

    Jenkintown, PA 19046

    Map & Directions
  • 215-572-7444

About Salon l'Etoile Jenkintown

Hours
Open 7 days a week Wed and Fri until midnight
Special Offer
Complimentary Manicures

Personal Services

Personal Services
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Have not been in a while and the salon has been remodeled, really beautiful. Tried someone new since the person retired I used to use , they did such a great job on my hair looks better than ever. I was also very pleased that they

3
★★★★★

Have not been in a while and the salon has been remodeled, really beautiful. Tried someone new since the person retired I used to use , they did such a great job on my hair looks better than ever. I was also very pleased that they

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love l'etoile Jenkintown. they go out of their way to make you feel taken care of. Lauren is the best colorist ever. very reasonably priced.

3
★★★★★

love l'etoile Jenkintown. they go out of their way to make you feel taken care of. Lauren is the best colorist ever. very reasonably priced.

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I am new to the area and I found the salon by accident but it was a god send. I have never had so many compliments on my hair ever !!!\r
I just want to thank them for being over the top on helping me and being just a great salon

3
★★★★★

I am new to the area and I found the salon by accident but it was a god send. I have never had so many compliments on my hair ever !!!\r
I just want to thank them for being over the top on helping me and being just a great salon

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i got my hair colored here, and it looked amazing. i couldn't stop looking at the mirror. better yet, people say it looks natural.

the only bad thing is that the blowdrying process was a bit expensive.

$30 !

but on the other hand, the

3
★★★★★

i got my hair colored here, and it looked amazing. i couldn't stop looking at the mirror. better yet, people say it looks natural.

the only bad thing is that the blowdrying process was a bit expensive.

$30 !

but on the other hand, the

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Very nice services, a bit loud for my taste ,but Lena does a great job with my color and styling.\r
I used to go to a place on West Avenue in Jenkintown (won't use their name),but it is a dirty and dingy place that used to have what they

3
★★★★★

Very nice services, a bit loud for my taste ,but Lena does a great job with my color and styling.\r
I used to go to a place on West Avenue in Jenkintown (won't use their name),but it is a dirty and dingy place that used to have what they

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I was a flower girl! I got a bun style. I felt so welcomed and I was so comfortable! Jamie is amazing I am going again very soon!

2
★★★★★

I was a flower girl! I got a bun style. I felt so welcomed and I was so comfortable! Jamie is amazing I am going again very soon!

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I've been to this huge salon on numerous occasions and have seen different stylists, all being fairly competent. The shampoo room on the other hand is unprofessional and DISGUSTING. There is always chunks of hair on the seats the try to sit you in, the ladies DO NOT pay attention to the temperatures of the water; ice cold and if you complain they try to scald your head. Sometimes they even try to send you off done when you still have soap in your hair and ears. What should be a relaxing experience tends to be a stressful situation. When I have attempted to mention this to supervisors and the stylists, they usually just seemed shocked and say they will make a note of it but every time I go, it's always the same. This last time has pushed me to start looking for a new salon.

Shampoo women

1
★★☆☆☆

I've been to this huge salon on numerous occasions and have seen different stylists, all being fairly competent. The shampoo room on the other hand is unprofessional and DISGUSTING. There is always chunks of hair on the seats the try to sit you in, the ladies DO NOT pay attention to the temperatures of the water; ice cold and if you complain they try to scald your head. Sometimes they even try to send you off done when you still have soap in your hair and ears. What should be a relaxing experience tends to be a stressful situation. When I have attempted to mention this to supervisors and the stylists, they usually just seemed shocked and say they will make a note of it but every time I go, it's always the same. This last time has pushed me to start looking for a new salon.

Shampoo women

Pros: Location

Cons: Shampoo room

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I previously had a not so great experience but the owner quickly fixed the situation and listened to my concerns. Reena is a wonderful waxer. She takes her time and is very professional. I would recommend her. The only issue is that they seem to charge more than their advertised base price, which is fine but since they don't take credit cards it would be very awkward if you did not have enough cash to pay. Their advertised price actually seemed lower than other salons but they seem to charge the same $50-$60 which is fairly standard. They have a nice polish selection and while I didn't have a pedicure, they looked enjoyable.

2
★★★★☆

I previously had a not so great experience but the owner quickly fixed the situation and listened to my concerns. Reena is a wonderful waxer. She takes her time and is very professional. I would recommend her. The only issue is that they seem to charge more than their advertised base price, which is fine but since they don't take credit cards it would be very awkward if you did not have enough cash to pay. Their advertised price actually seemed lower than other salons but they seem to charge the same $50-$60 which is fairly standard. They have a nice polish selection and while I didn't have a pedicure, they looked enjoyable.

Pros: very good and complete wax

Cons: no credit cards

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I had my hair cut by Adrienne recently and I have never been happier with it!!! I've had the same style for so long and I went in looking for something new, but stylish. As with most dimwit hairstylists, I've always had to spell out exactly what I wanted in order to get something decent. However, expecting the same thing out of Adrienne , I told her exactly what I was thinking. She then surprised me by telling me that my idea was good, but that she had a better one. She wasn't pushy, but was very enthusiastic and when I agreed to do her idea, she worked WONDERS! It is by far the best cut I have EVER had (and I have short hair, so I get cuts a lot).Adrienne knew exactly what would suit me best and I am so glad I followed her recommendation. I will be a client of Adrienne for the rest of my life!

2
★★★★★

I had my hair cut by Adrienne recently and I have never been happier with it!!! I've had the same style for so long and I went in looking for something new, but stylish. As with most dimwit hairstylists, I've always had to spell out exactly what I wanted in order to get something decent. However, expecting the same thing out of Adrienne , I told her exactly what I was thinking. She then surprised me by telling me that my idea was good, but that she had a better one. She wasn't pushy, but was very enthusiastic and when I agreed to do her idea, she worked WONDERS! It is by far the best cut I have EVER had (and I have short hair, so I get cuts a lot).Adrienne knew exactly what would suit me best and I am so glad I followed her recommendation. I will be a client of Adrienne for the rest of my life!

Pros: Great place

Cons: didn't have any I noticed

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I enjoyed my visit to Salon Letoile. I had a stylist named Christine for a foil and cut. I didn't know what I wanted but I knew what I didn't want. And that's all she needed to know! She explained EVERYTHING that she thought would be the best look for me and why she felt that way. I was really nervous because I really care about my hair and it easily gets damaged, and I knew she could tell but wasn't under any pressure, which made me fell beter. I didn't ask any other questions after that cause I knew she knew what she was doing! If you can't tell yet, I had the BEST hair style I have EVER had! Shes an amazing, beautiful, sweet, girl that I will recomend everybody to! I really liked too that the other people working in the salon said hello and made me feel at home also. It feels good to have a stylist I can trust finally. Thank you so much Christine !

2
★★★★★

I enjoyed my visit to Salon Letoile. I had a stylist named Christine for a foil and cut. I didn't know what I wanted but I knew what I didn't want. And that's all she needed to know! She explained EVERYTHING that she thought would be the best look for me and why she felt that way. I was really nervous because I really care about my hair and it easily gets damaged, and I knew she could tell but wasn't under any pressure, which made me fell beter. I didn't ask any other questions after that cause I knew she knew what she was doing! If you can't tell yet, I had the BEST hair style I have EVER had! Shes an amazing, beautiful, sweet, girl that I will recomend everybody to! I really liked too that the other people working in the salon said hello and made me feel at home also. It feels good to have a stylist I can trust finally. Thank you so much Christine !

Pros: Talented people

Cons: no credit cards

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My experience at Salon Letoile was absolutely excellent. I have never been to a Salon with such great customer service! The front desk was so nice and the put me with the best stylist named Kim, was so sweet. Kim was definitely the stylist that my hair needed. I had such a bad experience with color at another salon in town and they fried my hair. Kim gave me a conditioning treatmeant and fixed my color! When I left Letoile its like I had a whole new head of hair. My color was so beautiful and my hair felt like silk! Salon Letoile is the place I recommend to all my friends now, and I will absolutely continue to go there.

2
★★★★★

My experience at Salon Letoile was absolutely excellent. I have never been to a Salon with such great customer service! The front desk was so nice and the put me with the best stylist named Kim, was so sweet. Kim was definitely the stylist that my hair needed. I had such a bad experience with color at another salon in town and they fried my hair. Kim gave me a conditioning treatmeant and fixed my color! When I left Letoile its like I had a whole new head of hair. My color was so beautiful and my hair felt like silk! Salon Letoile is the place I recommend to all my friends now, and I will absolutely continue to go there.

Pros: Pros at what they do

Cons: no credit cards

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I have had a variety of different hair styles in the past few years and Melissa has worked them all. I have had short hair and long hair but no matter what style Im sporting Melissa can cut it and cut it well. She cares about how I feel about my hair and gives me great input on what I can do with my hair. Best of all I can trust her opinion. I have always gotten great comments on any style Melissa has given me. The salon is also a great environment with lovely people. I could not recommend a better place in the Phila.area.

2
★★★★★

I have had a variety of different hair styles in the past few years and Melissa has worked them all. I have had short hair and long hair but no matter what style Im sporting Melissa can cut it and cut it well. She cares about how I feel about my hair and gives me great input on what I can do with my hair. Best of all I can trust her opinion. I have always gotten great comments on any style Melissa has given me. The salon is also a great environment with lovely people. I could not recommend a better place in the Phila.area.

Pros: They can do anything

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I tried a new stylist last week and couldn't be more pleased. I have very difficult hair and no one has ever been able to figure out the best cut for me. I heard from a coworker that they were good. I guess my timing was right . Finally, some one that actually gets my hair problems. For the past week my hair has done exactly what it should and I love having good hair days everyday. I totally refer this Salon to anyone with trouble hair. It is nice to be able to trust someone with real experience and knowledge. A true professional.

2
★★★★★

I tried a new stylist last week and couldn't be more pleased. I have very difficult hair and no one has ever been able to figure out the best cut for me. I heard from a coworker that they were good. I guess my timing was right . Finally, some one that actually gets my hair problems. For the past week my hair has done exactly what it should and I love having good hair days everyday. I totally refer this Salon to anyone with trouble hair. It is nice to be able to trust someone with real experience and knowledge. A true professional.

Pros: good with out of control hair

Cons: no credit cards

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I recently visited Salon Letoile where I had a hair cut, low lights, and highlights. I have been visiting salons to have my hair done since I was 15 years old and I must say that I have never been treated with more courtesy and respect as I did the day I walked into that salon. My appointment was nearly on time and the reception staff was more than pleasent and ready to accomodate my every need. When I met with my stylist Mel , I was so impressed with his knowlege of hair fashion and appreciated so much the passion he had regarding his trade. I learned he has studied hair in Paris, Italy , and New York and I liked the fact that he was up to date with all the trends, products and then some. His staff was the same way. Very passionate and you could just tell that Mel , the salon owner instilled those passions in them. I was so nervous to get 4 inches taken off my hair and to try something different. I just had a baby and was feeling less than glamorous and I needed a change. Mel provided that for me. He listened to me and my needs and knew EXACTLY what I wanted. Needless to say, I am that glamorous new mom that was not disappointed .

2
★★★★★

I recently visited Salon Letoile where I had a hair cut, low lights, and highlights. I have been visiting salons to have my hair done since I was 15 years old and I must say that I have never been treated with more courtesy and respect as I did the day I walked into that salon. My appointment was nearly on time and the reception staff was more than pleasent and ready to accomodate my every need. When I met with my stylist Mel , I was so impressed with his knowlege of hair fashion and appreciated so much the passion he had regarding his trade. I learned he has studied hair in Paris, Italy , and New York and I liked the fact that he was up to date with all the trends, products and then some. His staff was the same way. Very passionate and you could just tell that Mel , the salon owner instilled those passions in them. I was so nervous to get 4 inches taken off my hair and to try something different. I just had a baby and was feeling less than glamorous and I needed a change. Mel provided that for me. He listened to me and my needs and knew EXACTLY what I wanted. Needless to say, I am that glamorous new mom that was not disappointed .

Pros: thumbs up , tell my friends

.

I go to Salon L'etoile every week and they are the nicest people on this earth ! can not belief someone could write a review and call someone that work there obese, me being a little large myself, I am very upset that City search would allow people to write that. I know some of these reviews are fake because I go there and the staff is wonderful.

2
★★★★★

I go to Salon L'etoile every week and they are the nicest people on this earth ! can not belief someone could write a review and call someone that work there obese, me being a little large myself, I am very upset that City search would allow people to write that. I know some of these reviews are fake because I go there and the staff is wonderful.

Pros: the people

Cons: none

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I had to respond to the last few reviews that commented on Letoile- i have been going there faithfully for years and have never had a problem and always love my cut and color (especially the color)....and i always get compliments and have referred several of my friends who have also fallen in love with them.

2
★★★★★

I had to respond to the last few reviews that commented on Letoile- i have been going there faithfully for years and have never had a problem and always love my cut and color (especially the color)....and i always get compliments and have referred several of my friends who have also fallen in love with them.

Pros: Color and cutting

Cons: parking

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i was there the day that the cell phone incident had happend...you were extremely loud and no one wanted to know your business and with the things you were talking about one would think you wouldn't want anyone knowing that information either. and you failed to mention that your daughter slapped the client after she asked you (kindly) to move your conversation elsewhere and the manager and owner had ever right to remove you from their salon. how dare you put your hands on another person you should be ashamed of yourself and your daughter. great parenting skills mom.
letoile is a wonderful salon the staff and management bend over backwords. margie is an angel. i would never go anywhere else

2
★★★★★

i was there the day that the cell phone incident had happend...you were extremely loud and no one wanted to know your business and with the things you were talking about one would think you wouldn't want anyone knowing that information either. and you failed to mention that your daughter slapped the client after she asked you (kindly) to move your conversation elsewhere and the manager and owner had ever right to remove you from their salon. how dare you put your hands on another person you should be ashamed of yourself and your daughter. great parenting skills mom.
letoile is a wonderful salon the staff and management bend over backwords. margie is an angel. i would never go anywhere else

Pros: kind, friendly, very talented

Cons: no credit cards

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I been going to Salon L'Etoile since I met one of the stylist out one night and they offered to cut my hair. Well I have been going there ever since, if she can not cut my hair when I need it because she is so busy I go to three others that work there. they really, really are great at what they do. And thanks to the people at the front desk because they referred me to the other that cut my hair, Thanks for taking such great care of me and my friends.

2
★★★★★

I been going to Salon L'Etoile since I met one of the stylist out one night and they offered to cut my hair. Well I have been going there ever since, if she can not cut my hair when I need it because she is so busy I go to three others that work there. they really, really are great at what they do. And thanks to the people at the front desk because they referred me to the other that cut my hair, Thanks for taking such great care of me and my friends.

Pros: best of the best

Cons: the good outways the rest

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I want to thank Salon L'etoile ,well the people there really ,after going to salon L'Eoile and reading some of those reviews I really wonder why people are so mean and hurtful to others. If I ever had a problem there it was handled in the nicest way by all. People that work there are some of the finest in the Phila. area. Maybe we should really take a look at ourselfs

2
★★★★★

I want to thank Salon L'etoile ,well the people there really ,after going to salon L'Eoile and reading some of those reviews I really wonder why people are so mean and hurtful to others. If I ever had a problem there it was handled in the nicest way by all. People that work there are some of the finest in the Phila. area. Maybe we should really take a look at ourselfs

Pros: everything

Cons: some of the clients

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I called ahead of time to ask the price of a brazillian bikini wax and the receptionist said starting at 35 (after putting me on hold) in a rude tone so one would assume that an easy quick wax would be $35. The wax was fine and the waxer was personable but she then charged me 50 and said that I had barely any hair so she charged me LESS than usual. I mentioned that the receptionist said 35 and she said they are usually 75 or 80 and that a regular wax is 35. The website clearly says $35 for a brazillian. The receptionist was EXTREMELY rude. The waxer (Zola) asked her why she said 35 and she even snapped at Zola. The owner should be ashamed for hiring such a snippy and rude receptionist. It must be nice to charge whatever you feel like depending on the day. Pricing needs to be worked out with the staff so there is a consistent charge. Clearly they have problems with their customer service. I should have listened to these reviews.

0
★☆☆☆☆

I called ahead of time to ask the price of a brazillian bikini wax and the receptionist said starting at 35 (after putting me on hold) in a rude tone so one would assume that an easy quick wax would be $35. The wax was fine and the waxer was personable but she then charged me 50 and said that I had barely any hair so she charged me LESS than usual. I mentioned that the receptionist said 35 and she said they are usually 75 or 80 and that a regular wax is 35. The website clearly says $35 for a brazillian. The receptionist was EXTREMELY rude. The waxer (Zola) asked her why she said 35 and she even snapped at Zola. The owner should be ashamed for hiring such a snippy and rude receptionist. It must be nice to charge whatever you feel like depending on the day. Pricing needs to be worked out with the staff so there is a consistent charge. Clearly they have problems with their customer service. I should have listened to these reviews.

Pros: quick wax

Cons: I've had better, prices, RUDE staff, atmosphere is not very high end considering prices

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I called to schedule a trial for my wedding and they put up stink because my maid of honor and my mom also wanted trials (which are full price, so why do they care?). Then when we show up, the stylist thought we were just getting up-dos for that night - she had no idea we were there for bridal trials and the confusion wasn't figured out until halfway into my hairstyle when she asked me, so how are you wearing your hair for your wedding? Then when I confusingly told her that is what she was doing - my trial - she was angry and bitchy because the appointments weren't for the right amount of time, and she doesn't do trials on Sunday, and she didn't know ahead of time, and she couldn't understand why my mom and maid of honor wanted trials. She made comments about how we should have come with a better idea of what we wanted (she's the stylist - heaven forbid I would want some advice)! and was snippy with my friend because her hair is short ("Normally, people who are in weddings grow their hair out"). She wouldn't really help us with ideas or recommendations - all she said was "it's whatever you want." She was very rude to my mom because my mom really didn't know what she wanted and was looking for help. After all that, she ended up doing a great job and we were happy with the styles (and her attitude finally improved), but when I called later to finalize my wedding day appts, the scheduler wouldn't schedule me because she was too busy that day. What hair salon is too busy to make an appointment? She was also very snotty and rude to me and asked me to call back on Monday. The woman is only there during my working hours and it is very difficult for me to get a minute to even call the damn place and when I finally get to, SHE is too busy to take my appointment when that's her freaking job??? You've got to be kidding me. I was very happy with the hair styles, but this place is truly aggravating and I will be going elsewhere that will treat me with respect.

0
★☆☆☆☆

I called to schedule a trial for my wedding and they put up stink because my maid of honor and my mom also wanted trials (which are full price, so why do they care?). Then when we show up, the stylist thought we were just getting up-dos for that night - she had no idea we were there for bridal trials and the confusion wasn't figured out until halfway into my hairstyle when she asked me, so how are you wearing your hair for your wedding? Then when I confusingly told her that is what she was doing - my trial - she was angry and bitchy because the appointments weren't for the right amount of time, and she doesn't do trials on Sunday, and she didn't know ahead of time, and she couldn't understand why my mom and maid of honor wanted trials. She made comments about how we should have come with a better idea of what we wanted (she's the stylist - heaven forbid I would want some advice)! and was snippy with my friend because her hair is short ("Normally, people who are in weddings grow their hair out"). She wouldn't really help us with ideas or recommendations - all she said was "it's whatever you want." She was very rude to my mom because my mom really didn't know what she wanted and was looking for help. After all that, she ended up doing a great job and we were happy with the styles (and her attitude finally improved), but when I called later to finalize my wedding day appts, the scheduler wouldn't schedule me because she was too busy that day. What hair salon is too busy to make an appointment? She was also very snotty and rude to me and asked me to call back on Monday. The woman is only there during my working hours and it is very difficult for me to get a minute to even call the damn place and when I finally get to, SHE is too busy to take my appointment when that's her freaking job??? You've got to be kidding me. I was very happy with the hair styles, but this place is truly aggravating and I will be going elsewhere that will treat me with respect.

Pros: good styling

Cons: rude, snotty, unorganized, poor staff communication

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If you want the best haircut you ever had then Salon L 'Etoile is the place to get it. Thay have the best staff that helps in every way thay can

2
★★★★★

If you want the best haircut you ever had then Salon L 'Etoile is the place to get it. Thay have the best staff that helps in every way thay can

.

Hardly a day goes by that someone doesn't ask me where I go for my hair. It brings a smile to my face when I say Letoile Jenkintown. What else can I say they are really really great.

2
★★★★★

Hardly a day goes by that someone doesn't ask me where I go for my hair. It brings a smile to my face when I say Letoile Jenkintown. What else can I say they are really really great.

Pros: Service

Cons: no credit cards

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This Salon is like no other I have been to, It really is the biggest I have seen and the first time I went I thought they were giving somthing away, Now i know why it is so busy, I have tried a few of there stylists and each one was very good, So I not say one is better than another. Loved them all.

2
★★★★★

This Salon is like no other I have been to, It really is the biggest I have seen and the first time I went I thought they were giving somthing away, Now i know why it is so busy, I have tried a few of there stylists and each one was very good, So I not say one is better than another. Loved them all.

Pros: Talented people

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My first experience with Salon L'Etoile was at the Manayunk location. My stylist was fantastic (Mike R.) However, the staff was not so friendly. I feel like they are lacking in customer service skills. They are rude from the moment you call for an appointment to the minute you leave the salon. When they answer the phone they make you feel like a nuisance. On a positive note the talent is wonderful. Recently a friend advised me to try the Jenkintown location. GREAT!!! The staff was very nice. They are very kind on the phone; they were very nice once I was in the salon. I saw Julio for my haircut. He was FANTASTIC!! In fact, the reason I am leaving a comment on this site is because I was looking up the Salon's phone number to make another appointment with Julio. I recommend the Jenkintown location to all my friends and they enjoy it as well. To the Jenkintown staff...GREAT JOB!

2
★★★★☆

My first experience with Salon L'Etoile was at the Manayunk location. My stylist was fantastic (Mike R.) However, the staff was not so friendly. I feel like they are lacking in customer service skills. They are rude from the moment you call for an appointment to the minute you leave the salon. When they answer the phone they make you feel like a nuisance. On a positive note the talent is wonderful. Recently a friend advised me to try the Jenkintown location. GREAT!!! The staff was very nice. They are very kind on the phone; they were very nice once I was in the salon. I saw Julio for my haircut. He was FANTASTIC!! In fact, the reason I am leaving a comment on this site is because I was looking up the Salon's phone number to make another appointment with Julio. I recommend the Jenkintown location to all my friends and they enjoy it as well. To the Jenkintown staff...GREAT JOB!

Pros: Pakring, Great Customer Service, and superb talent.

Cons: Nada

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My daughter and I went last Saturday to get our highlighting and as we were waiting to be called this woman who I never saw before came up to my daughter and asked her to tell me to get off my cell phone and take my business elsewhere. I was only on the cell for a few minutes and talking quietly and this wasn't a library or a movie theatre. My daughter basically told her that I was doing nothing wrong and she should mind her own business. Next thing I know, the woman went up to the management and told us we were not welcome in their salon anymore. They were screaming at my daughter saying horrible things that I couldn't believe my ears and had nothing to do with the cell phone incident. We were humiliated in a salon that we have been going to for years. They never even came over to us to find out our side of the story, but instead took the side of this other woman. Don't ever go to Salon L'Etoile, as they are very rude, crude, and downright mean. They don't care about their customers at all. Many snobby people in there!

0
★☆☆☆☆

My daughter and I went last Saturday to get our highlighting and as we were waiting to be called this woman who I never saw before came up to my daughter and asked her to tell me to get off my cell phone and take my business elsewhere. I was only on the cell for a few minutes and talking quietly and this wasn't a library or a movie theatre. My daughter basically told her that I was doing nothing wrong and she should mind her own business. Next thing I know, the woman went up to the management and told us we were not welcome in their salon anymore. They were screaming at my daughter saying horrible things that I couldn't believe my ears and had nothing to do with the cell phone incident. We were humiliated in a salon that we have been going to for years. They never even came over to us to find out our side of the story, but instead took the side of this other woman. Don't ever go to Salon L'Etoile, as they are very rude, crude, and downright mean. They don't care about their customers at all. Many snobby people in there!

Pros: Josie is an excellent hair cutter and stylist and Reina is excellent at styling.

Cons: Noisy, they don't take credit cards and humiliating. Horrible place!

.

My name is Roxanne and I have been going to Salon L'Etoile in Jenkintown for almost 4 years. Adrienne knows how to work with my hair, is always right on point in terms of what color and highlights and style looks best on me, is always on time, is pleasant and friendly and always makes me feel pretty!

Theresa gives the best pedicure/foot massages! She is professional, funny, warm, spends a full hour on my tired legs and educates me on the finer points of nail care. She is always on time, has great color recommendations and always leaves me with happy toes!

I was a little intimidated the first time I stepped in but L'Etoile has helped me realize that I'm worth the time and the effort and the money! Besides, the people who turn me off I just ignore. The place is clean, the music is smooth and easy and jazzy and uplifting and the shampoo crew - very attentive! They're terrific and I have recommended them to anyone who asks about my hair or toes!

Thank you!!

2
★★★★☆

My name is Roxanne and I have been going to Salon L'Etoile in Jenkintown for almost 4 years. Adrienne knows how to work with my hair, is always right on point in terms of what color and highlights and style looks best on me, is always on time, is pleasant and friendly and always makes me feel pretty!

Theresa gives the best pedicure/foot massages! She is professional, funny, warm, spends a full hour on my tired legs and educates me on the finer points of nail care. She is always on time, has great color recommendations and always leaves me with happy toes!

I was a little intimidated the first time I stepped in but L'Etoile has helped me realize that I'm worth the time and the effort and the money! Besides, the people who turn me off I just ignore. The place is clean, the music is smooth and easy and jazzy and uplifting and the shampoo crew - very attentive! They're terrific and I have recommended them to anyone who asks about my hair or toes!

Thank you!!

Pros: easy parking, always on time, close to home, great hours, nice people, quiet Sunday morning hours

Cons: customers are clicky, Saturdays are too busy for my comfort, some of the staff are standoffish

.

My daughter has had alopecia and is totally bald and has been since the age of 2 (she is now a teenager.) Every time we have looked into a wig they have looked ridiculous and were uncomfortable and so she had never worn one but now showed an interest in trying again. Mel and Linda offered their time and talent without any thought of payment. They were caring and sensitive to her needs and feelings. They spent time talking about her thoughts and gave some suggestions then Linda custom made a perfect wig for her. It looks so natural and comfortable. THANK YOU!! You are the BEST!!

2
★★★★★

My daughter has had alopecia and is totally bald and has been since the age of 2 (she is now a teenager.) Every time we have looked into a wig they have looked ridiculous and were uncomfortable and so she had never worn one but now showed an interest in trying again. Mel and Linda offered their time and talent without any thought of payment. They were caring and sensitive to her needs and feelings. They spent time talking about her thoughts and gave some suggestions then Linda custom made a perfect wig for her. It looks so natural and comfortable. THANK YOU!! You are the BEST!!

Pros: Caring Staff

.

I really can not say how wonderful and talented the people at the Salon were. I had been to another salon and they almost ruined my hair and thanks to L'Etoile. Not ownly do I feel great , my friends tell me I look the best I ever have.
Thank you for the new me

2
★★★★★

I really can not say how wonderful and talented the people at the Salon were. I had been to another salon and they almost ruined my hair and thanks to L'Etoile. Not ownly do I feel great , my friends tell me I look the best I ever have.
Thank you for the new me

Pros: will not go anywhere else

Cons: none to me

.

I went to this salon a couple times. Once the colorist didnt do my hair exactly as I wanted, the manager let me get a couple hair treatments on the house, and while my daughter was waiting for me , they also gave her a hair treatment , no charge. I thought that was so nice !

2
★★★★★

I went to this salon a couple times. Once the colorist didnt do my hair exactly as I wanted, the manager let me get a couple hair treatments on the house, and while my daughter was waiting for me , they also gave her a hair treatment , no charge. I thought that was so nice !

Pros: Nice salon, great customer service.

Cons: none

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I've always gotten excellent service at L 'Etoile. As a man, and its really hard to find a good, stylish haircut for men -- but I found it at L 'Etoile. I have never had to wait.

2
★★★★☆

I've always gotten excellent service at L 'Etoile. As a man, and its really hard to find a good, stylish haircut for men -- but I found it at L 'Etoile. I have never had to wait.

.

I was there on 9/29/2007 when there was a problem that caused many staff and patrons to collapse from exposure to carbon monoxide from the parking garage amongst other chemicals. Staff handled it wonderfully. But, there has never been any follow up from management. No one ever called me to see if I was ok. So, I'm looking for a new salon after 15 years!

0
★☆☆☆☆

I was there on 9/29/2007 when there was a problem that caused many staff and patrons to collapse from exposure to carbon monoxide from the parking garage amongst other chemicals. Staff handled it wonderfully. But, there has never been any follow up from management. No one ever called me to see if I was ok. So, I'm looking for a new salon after 15 years!

.

I have been coming to Salon E'toile for 6 years and have nothing but good experiences everytime I visit. I drive about 45 minutes to get there and it's worth the trip. I come to have my hair straigtened twice a year and about 3 times a year for a haircut. Vicky is the best!

2
★★★★★

I have been coming to Salon E'toile for 6 years and have nothing but good experiences everytime I visit. I drive about 45 minutes to get there and it's worth the trip. I come to have my hair straigtened twice a year and about 3 times a year for a haircut. Vicky is the best!

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I went to this salon for 1 reason, to have my hair cut & colored by charles. last month he left the salon,when i called to make an appt. i was told he left suddenly & they didn't know where he went,{OK ?} i was left with the choice of who they referred me to or wait to hear from charles, i had to see someone in the salon for i was going on vacation,when i returned home, i ran into my friend who just had her hair done by charles i was so mad i called him at the studio on west ave in jenkintown here's the # 215-8840004-- & he told me his files dissappered & he had no way to contact me. salon letoile knew where was,what a bussiness, that they couldn't just tell me where he went. shame on you

1
★★★☆☆

I went to this salon for 1 reason, to have my hair cut & colored by charles. last month he left the salon,when i called to make an appt. i was told he left suddenly & they didn't know where he went,{OK ?} i was left with the choice of who they referred me to or wait to hear from charles, i had to see someone in the salon for i was going on vacation,when i returned home, i ran into my friend who just had her hair done by charles i was so mad i called him at the studio on west ave in jenkintown here's the # 215-8840004-- & he told me his files dissappered & he had no way to contact me. salon letoile knew where was,what a bussiness, that they couldn't just tell me where he went. shame on you

Pros: when charles did my hair

Cons: when charles left

.

I found Charles at the Studio on West Ave in Jenkintown, he told me he had his client files gone from his desk ? 215-8884-0004 I missed him on my last appt. & what a mistake, don't make the same

2
★★★★★

I found Charles at the Studio on West Ave in Jenkintown, he told me he had his client files gone from his desk ? 215-8884-0004 I missed him on my last appt. & what a mistake, don't make the same

.

i went to the solan and i met my stylist koula for the first time . I didnt know what to do with my hair she told me what styles are good for my face shape , and she was right , i look so much younger now. She is really great i look my best , she made me feel very comfortable pleased with my hair .

2
★★★★★

i went to the solan and i met my stylist koula for the first time . I didnt know what to do with my hair she told me what styles are good for my face shape , and she was right , i look so much younger now. She is really great i look my best , she made me feel very comfortable pleased with my hair .

Pros: she is great

.

I have to agree with the poster Ptfam about the level of gossip in the salon. And I have to agree about the long wait times and the fact that management is at fault here. Sadly you do have some wonderful talent in that salon. Gossip is only attractive to those who gossip themselves. If you want to talk about someone it should never be your clients, or you will lose them as you have lost me and many others. The eyes and ears of this place should be used to better your business and make your clients happy not to talk about clients and each other. This post is NOT a fake, and I am not the owner of a nearby salon but rather a customer who left sometime ago due to the uncalled for behavior of not only the very snotty desk employees but the owners themselves. Wake up. The 80s are over and there are many more salons out thre that can offer what you can and more. Without a cup of sourly served nonsense.

1
★★☆☆☆

I have to agree with the poster Ptfam about the level of gossip in the salon. And I have to agree about the long wait times and the fact that management is at fault here. Sadly you do have some wonderful talent in that salon. Gossip is only attractive to those who gossip themselves. If you want to talk about someone it should never be your clients, or you will lose them as you have lost me and many others. The eyes and ears of this place should be used to better your business and make your clients happy not to talk about clients and each other. This post is NOT a fake, and I am not the owner of a nearby salon but rather a customer who left sometime ago due to the uncalled for behavior of not only the very snotty desk employees but the owners themselves. Wake up. The 80s are over and there are many more salons out thre that can offer what you can and more. Without a cup of sourly served nonsense.

Pros: Beautiful salon well kept

Cons: Too much chatter and backstabbing

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Mercedes is a wonderful manicurist. She uses amazing aromatic oil blends to sooth the skin. Mercedes goes the extra mile- and gives an amazing foot and calf massage during the pedicure. Pleasant and professional, I always choose Mercedes for my manicures and pedicures.

2
★★★★★

Mercedes is a wonderful manicurist. She uses amazing aromatic oil blends to sooth the skin. Mercedes goes the extra mile- and gives an amazing foot and calf massage during the pedicure. Pleasant and professional, I always choose Mercedes for my manicures and pedicures.

.

Firstly, I am not an ex-empolyee or a comptetitor, I am a former client of L'Etoile-and I emphasize former! I had been going for many years.A few months ago I needed a haircut, but the person I would normally see was away on vacation.The receptionist suggested the name of someone else, saying she was excellent. I asked a few questions about this new persons style and ability,and then agreed (MY BIG MISTAKE!).When it came time for my appointment, within about 2 minutes of her starting I knew it was trouble. I shouldnt have let her finish but I didnt know what to do. It was so horrible,so bad, completely uneven, shaggy and about 6 inches shorter than I requested!!! I was nearly in tears. She knew she did a horrible job and ran to the back to get another stylist to come out and 'clean up' my haircut - which of course entails cutting off more. It was a horrible experience and a horrible haircut! The two stylists appologized and said I did not owe any money for the haircut (big deal!). The next day I called the salon to speak with the owner and let him know about what a terrible service they provided - he had me come in to see it and said he would 'clean it up' himself. After making me wait for half an hour, he proceded to say to me that it wasnt that bad, and why was I complaining - "at least you got a free haircut"! He raised his voice to me,saying so what I was unhappy and I was not going to get any 'compensation' for THINKING it was a bad haircut. Never mind that I was a grown lady crying in his salon, so unhappy by my beautiful long hair being chopped off (and chopped uneven), now the owner of the salon is yelling at me in front of other staff and clients, as if I did something wrong. It was the WORST salon experience ever. I will NEVER give 1 penny to that salon again. Not only did he not apologize nor say he would prevent it from happening to someone else again, he completely embarassed me in front of other people and accused me of being in the wrong!

0
★☆☆☆☆

Firstly, I am not an ex-empolyee or a comptetitor, I am a former client of L'Etoile-and I emphasize former! I had been going for many years.A few months ago I needed a haircut, but the person I would normally see was away on vacation.The receptionist suggested the name of someone else, saying she was excellent. I asked a few questions about this new persons style and ability,and then agreed (MY BIG MISTAKE!).When it came time for my appointment, within about 2 minutes of her starting I knew it was trouble. I shouldnt have let her finish but I didnt know what to do. It was so horrible,so bad, completely uneven, shaggy and about 6 inches shorter than I requested!!! I was nearly in tears. She knew she did a horrible job and ran to the back to get another stylist to come out and 'clean up' my haircut - which of course entails cutting off more. It was a horrible experience and a horrible haircut! The two stylists appologized and said I did not owe any money for the haircut (big deal!). The next day I called the salon to speak with the owner and let him know about what a terrible service they provided - he had me come in to see it and said he would 'clean it up' himself. After making me wait for half an hour, he proceded to say to me that it wasnt that bad, and why was I complaining - "at least you got a free haircut"! He raised his voice to me,saying so what I was unhappy and I was not going to get any 'compensation' for THINKING it was a bad haircut. Never mind that I was a grown lady crying in his salon, so unhappy by my beautiful long hair being chopped off (and chopped uneven), now the owner of the salon is yelling at me in front of other staff and clients, as if I did something wrong. It was the WORST salon experience ever. I will NEVER give 1 penny to that salon again. Not only did he not apologize nor say he would prevent it from happening to someone else again, he completely embarassed me in front of other people and accused me of being in the wrong!

Pros: Apparently the Nail salon, which I think is separate, has wonderful pedicures

Cons: BAD haircut, BAD customer service, RUDE owner

.

This is such a glorious salon. The staff is talented,the prices are very reasonable and the location if perfect. Unlike other local spots,there is always an abundance of parking as well as an abundance of talented staff to serve your every need. Michelle has been doing my color for several years and belive me there is no better talent anywhere. Chris does the styling and is also first rate. For nails I adore Zoya and will be a customer here forever.

2
★★★★★

This is such a glorious salon. The staff is talented,the prices are very reasonable and the location if perfect. Unlike other local spots,there is always an abundance of parking as well as an abundance of talented staff to serve your every need. Michelle has been doing my color for several years and belive me there is no better talent anywhere. Chris does the styling and is also first rate. For nails I adore Zoya and will be a customer here forever.

.

Starting going to the Salon about a year ago, Just getting my hair cut by Vickie, now I go for everything, Bobby does my color now and people ask me what I have had done, because They say I look younger, I tell all my friends that there is nothing they can not do. lol
Thank you Salon L'etoile

2
★★★★★

Starting going to the Salon about a year ago, Just getting my hair cut by Vickie, now I go for everything, Bobby does my color now and people ask me what I have had done, because They say I look younger, I tell all my friends that there is nothing they can not do. lol
Thank you Salon L'etoile

Pros: loved everthing

Cons: no credit cards

.

If you want class,well this is it. I have been to many salons over the years,both for color and styling and have yet to find better talent than LeToile (especially Marylou and Michelle). I have enjoyed many of the stylists at LeToile but these two are really exceptional.
Zoya is a wiz with my nails and the place is quite appealing. It could have more room for those waiting for color to dry or for their appointments,but as far as salons go-this is Muy bueno!!

2
★★★★★

If you want class,well this is it. I have been to many salons over the years,both for color and styling and have yet to find better talent than LeToile (especially Marylou and Michelle). I have enjoyed many of the stylists at LeToile but these two are really exceptional.
Zoya is a wiz with my nails and the place is quite appealing. It could have more room for those waiting for color to dry or for their appointments,but as far as salons go-this is Muy bueno!!

Pros: marylou and michelle

.

Hello,
I was not the person who went to the salon, but my girlfriend went to have her hair "worked" on by a real professional salon for the first time, and she was delighted. She has very curly/kinky hair and went for a chemical relaxer treatment. When I tell you the smile she had on her face for the next two days was one of the bigest I have seen I am maybe understating it.
She has never been happier with her hair and it is a testiment to the professionals working at this salon. She was so happy with the experience that I will be going there for haricuts and coloring myself from now on. L'Etoile has two loyal customers from this point forward.
Thanks!!!

2
★★★★★

Hello,
I was not the person who went to the salon, but my girlfriend went to have her hair "worked" on by a real professional salon for the first time, and she was delighted. She has very curly/kinky hair and went for a chemical relaxer treatment. When I tell you the smile she had on her face for the next two days was one of the bigest I have seen I am maybe understating it.
She has never been happier with her hair and it is a testiment to the professionals working at this salon. She was so happy with the experience that I will be going there for haricuts and coloring myself from now on. L'Etoile has two loyal customers from this point forward.
Thanks!!!

.

I think you guys are the best in the United States, not just Phila. I been going for years for everthing and I will be going forever. Thank you for everthing!

2
★★★★★

I think you guys are the best in the United States, not just Phila. I been going for years for everthing and I will be going forever. Thank you for everthing!

Pros: wonderful

.

To the owner/manager who keeps copying/pasting the same exact rebuttle to the negative reviews, perhaps you should not be so defensive and DO something about the state of your salon. I haven't been to l'Etoile in over a year, but from years and years of close personal experience and repeated visits, I know that most of these reviews are indeed correct. The atmosphere is not at all welcoming or friendly. The wait times are horrendous. The front desk staff is snotty and arrogant. The place reeks of gossip. Nobody seems to be having a good time working there.

I happened to stumble upon your citysearch profile today and I think it's a disgrace that you're still running your business the way you are. You have such a beautiful salon....great location and some fabulous talent within. All you need now is some management improvement and new staff. Maybe people wouldn't talk such trash about your establishment!

1
★★☆☆☆

To the owner/manager who keeps copying/pasting the same exact rebuttle to the negative reviews, perhaps you should not be so defensive and DO something about the state of your salon. I haven't been to l'Etoile in over a year, but from years and years of close personal experience and repeated visits, I know that most of these reviews are indeed correct. The atmosphere is not at all welcoming or friendly. The wait times are horrendous. The front desk staff is snotty and arrogant. The place reeks of gossip. Nobody seems to be having a good time working there.

I happened to stumble upon your citysearch profile today and I think it's a disgrace that you're still running your business the way you are. You have such a beautiful salon....great location and some fabulous talent within. All you need now is some management improvement and new staff. Maybe people wouldn't talk such trash about your establishment!

Pros: Nice location, array of services.

Cons: Stinky gossip smell, management attitude problem.

.

Both my sister and I have had a great manicure / pedicure experience with Mercedes. The massage you receive during your pedicure is the best! I would highly recommend her to anyone.

2
★★★★★

Both my sister and I have had a great manicure / pedicure experience with Mercedes. The massage you receive during your pedicure is the best! I would highly recommend her to anyone.

Pros: Lost lasting manicure / pedicure

Cons: None

.

I took my mother to LeToile ,shortly after she arrived from Florida this past week, for styling and some color. Well all I have heard from Mom is that Letoile was so noisy and that the blaring pop music and constant front desk paging left her with a terrible headache. Although she enjoyed the styling she said NEVER AGAIN, as she is used to quiet and serene salons in Naples. This is really a very big mistake on this salon's part not to provide a relaxing experience. When I picked her up and had to wait for her in the hallway all I heard was the continual calls for their staff over thier loudspeakers. I too would not return here because of this.

1
★★☆☆☆

I took my mother to LeToile ,shortly after she arrived from Florida this past week, for styling and some color. Well all I have heard from Mom is that Letoile was so noisy and that the blaring pop music and constant front desk paging left her with a terrible headache. Although she enjoyed the styling she said NEVER AGAIN, as she is used to quiet and serene salons in Naples. This is really a very big mistake on this salon's part not to provide a relaxing experience. When I picked her up and had to wait for her in the hallway all I heard was the continual calls for their staff over thier loudspeakers. I too would not return here because of this.

Cons: Constant noise,rock music

.

After starting and stopping (several times) with LeToile,due mainly to unprofessional treatment by the front desk staff,the waiting times, and the UNBELIEVEABLE CONSTANT NOISE,I finally found a delightful salon within a close proximity to my home that understand how to cater to clients and to provide them with a very PEACEFUL AND PROFESSIONAL salon experience. I cannot undersatnd nor can I believe that the owners of Letoile do not accept the constant criticism from numerous clients about the horrible nosie and the waiting and waiting.
They don't care I guess,well they have lost me and my entire entourage. In fact my best friend who went there for ages now goes with me , as do several other former Letoile clients. Listen to your clients Letoile before its too late-maybe it is too late for you.

0
★☆☆☆☆

After starting and stopping (several times) with LeToile,due mainly to unprofessional treatment by the front desk staff,the waiting times, and the UNBELIEVEABLE CONSTANT NOISE,I finally found a delightful salon within a close proximity to my home that understand how to cater to clients and to provide them with a very PEACEFUL AND PROFESSIONAL salon experience. I cannot undersatnd nor can I believe that the owners of Letoile do not accept the constant criticism from numerous clients about the horrible nosie and the waiting and waiting.
They don't care I guess,well they have lost me and my entire entourage. In fact my best friend who went there for ages now goes with me , as do several other former Letoile clients. Listen to your clients Letoile before its too late-maybe it is too late for you.

Cons: NON STOP ROCK MUSIC AND NOISE

.

Thank god! I was going to go to another Salon due to the constant rock music and never ending nosie,but now it seems as though they understand and yesterday I had a quiet and rather peaceful styling. I adore the stylists-especially Chris,but was not going to return due to the never ending nosie,but now, and forever I hope the nosie if off!
I am back now!
Thank you Letoile!

2
★★★★☆

Thank god! I was going to go to another Salon due to the constant rock music and never ending nosie,but now it seems as though they understand and yesterday I had a quiet and rather peaceful styling. I adore the stylists-especially Chris,but was not going to return due to the never ending nosie,but now, and forever I hope the nosie if off!
I am back now!
Thank you Letoile!

Pros: Chris,Mercedes,Zina

.

This is truly a first class operation. It has great parking,great and talented staff and the place even has an outdoor garden area! I adored Michelle and I will return often. I highly recommend Michelle and for nails Zoya was excellent.

2
★★★★☆

This is truly a first class operation. It has great parking,great and talented staff and the place even has an outdoor garden area! I adored Michelle and I will return often. I highly recommend Michelle and for nails Zoya was excellent.

 

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