Bicycle Therapy

Greets... Mcget here from Trophy Bikes -- in skimming the various city sites, I've noticed the same angry pans of Bike Therapy, using the same phrases with variations on the theme. It seems like one or two individuals all taking lots of time to pan Therapy--and incidentally, plug another shop.

Also noticed someone who seems outraged at reasonable measures that professional bike shops often must take, like asking a deposit for appointments--the reason for this is very clear.

A shop has a schedule, and when customers make and then cancel appointments, mechanics are left with no work--just as doctor's offices charge for blown appointments, the better pro shops (which Therapy certainly is), often do the same.

Cancelling an appointment after "getting tired of waiting..." then demanding the deposit back is not too realistic. That's how it works in the real world. These rules aren't for fun, they're to try and keep a business rolling smoothly and serve the customers as best we can.

Another odd complaint is to object when a salesperson says "that's too much bike for you..." -- an observant bike salesperson can easily tell when someone is ready (OR NOT) for a really expensive race bike. That salesperson did the honest thing and said you'd have just as much fun/exercise etc. on a less expensive bike--that was a good thing, not an insult. It's our job to help you choose from the literally hundreds of bicycles out on the market today.

That said, please take these poison pen letters about Therapy with a grain of salt--or two. They have good mechs, good bikes, and if you are straight with them, you'll have a good biking experience.

--michael mcgettigan

Posted 03/25/08 | Report Abuse

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These are the rudest bunch of store employees I have ever met. I would never buy anything from them again let alone have them work on my bike. I brought my hybrid bicycle in for repair, it is nothing special but it never gets stolen. They told me they would have it for three weeks, it just needed a tune up. When I got it back, it looks like it was never touched and they charged me $50.00. Do they think be cause I am a girl I would not know better. I had been looking at road bikes there the day I brought my bike in for repair, they told me, "you don't want that bike." referring to the high end road bike I was looking at, they told me it was too much bike for me.

I went to Breakaway, they are always so nice there, they sold me a great bike. I took there classes and coaching and now even race my bike. I don't let anyone touch my bikes except for Jonas at Breakaway, top notch mechanic!

Posted 10/17/07 | Report Abuse

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Look no further. Best bike shop in the Tri-state area--BAR NONE. Lee (the Owner) built my bike from scratch. Great to work with and really nice people. From Beginner to Expert-- These guys know their stuff. Get there!

Posted 06/21/07 | Report Abuse

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I HAVE USED THEM ALL, BREAK AWAY IS A JOKE, AND HORRIBLE SERVICE, CADENCE IS A BUNCH OF YUPPIE OVERPRICED CYCLING SHOPS; ELITE IS COOL FOR TRIATHLETES. BUT LEE,, THE OWNER AND HIS CREW KNOW THE WHOLE WORLD OF BIKES WITH PERSONAL ATTENTION, AND IF THEY DONT HAVE THE BRAND YOU WANT, HE'LL GET IT...AND GREAT SERVICE AND PRICE....HANDS DOWN. I'VE BEEN THERE FOR TEN YEARS, HE LIVES RIGHT AROUND THE CORNER, A GREAT CYCLIST AND PRETTY HIP.

Posted 06/08/07 | Report Abuse

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Moved from Boston to the neighborhood and was excited to see a good bike shop in the neighborhood. Took two bikes in for service and was told that appointments were booked for 3 weeks and I would need to put down a deposit to make those appointments. I have never heard of a bike store taking appointments, rather giving an estimate for how long it would take. If they are that busy, just say it will take three weeks. Have not been able to make it to my appointment and they refuse to refund deposit. My mistake to ever agree to a bizarre policy, but I will not be back.

Posted 04/26/07 | Report Abuse

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I am very fond of Bicycle Therapy because I feel that the people who work there really care about bicycles AND the customer. Some bike shops have a snooty feel, but not this store. The first time I was there, I was looking for a bike lock, and they actually recommended a lock that was less than the one I was thinking about getting! I've also been in there to get flat tires fixed, which I've done before but I'm not very good at it. For $10, they fixed my flat and I was able to pick it up the next day. An added plus is that they have free air for your tires on the outside of the store.

Posted 04/06/06 | Report Abuse

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I love this store it is like heaven they have everything you can think of in all sizes.It might be pricy but it is worth it.Friendly sales associates. They have all the accesories you need and some you did not even thought you needed. Everything from bags, backpaks and helmets. They have a great variety in makers too. They also offer a full service repair shop that can do tune-ups, adjustments, flat repair and any other repair needed. This store is really a great shop. They carry the best brands and the service is top notch.

Posted 02/05/06 | Report Abuse

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Bicycle Therapy is a really great bike store with all sorts of merchandise for cyclists. They have a huge selection of mountain, suspension, road, fitness, BMX, and hybrid bikes. They carry all the top brands and all different models. They also have a large section devoted to apparel and accessories, like arm and leg warmers, clothing, bike shorts, logo shirts, bags, backpacks, pumps, and helmets. They really have everything you need to get started or keep up with your cycling hobby. The store is large and in nice condition and parking is good.

Posted 08/29/05 | Report Abuse

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