Golden Nugget Jewelers

My fiance & I went to have the prongs on my platinum engagement ring tightened, & Golden Nugget was one of the only places near us that had in house jewelers that could service it same day (I did not want to send it out). Well, when we walked in we were directed by a Golden Nugget employee to the jeweler's area & told to go, "STRAIGHT THERE. DON'T stop." I was confused, until we started walking to the 15 feet or so & were bombarded by 3 different people (all employees of the different jewelry companies in the building). They were all very rude & I felt as if I was in a flea market. I should have turned around & walked right back out right then, but unfortunately, I didn't.

We finally got to the jeweler & said that we simply wanted the prong tightened. He told us he had to rebuild them, but that he could easily do it in about an hour, & he'd even redip my ring in rhodium for me. Great, except my ring is platinum. He didn't believe me when I told him this, so he then took the ring from me, scraped it on some stone, & dropped a bit of a chemical on it, & then mumbled, "Oh, I guess it is. Oh well, it makes no difference, I can still do it."

Cut to an hour later. We come back & he hands me my ring. It looked like he just attacked it with pliers. The prongs were lumpy & asymmetrical, & they looked completely awful. I asked him to refine them to match the original quality of the ring (it is an antique that has filligree detail, & the the 6 prongs have a line down the center to flow with the detail below them) & he grudgingly did it. He gave it back a second time & it STILL looked terrible, as the lines in the prongs were very undefined, & they were still lumpy in places. He took it back AGAIN, & I got it back again, still not up to standard.

Moral of the story, if you have anything of high, detailed quality, don't take it to Golden Nugget. The guy was about to dip my platinum ring in rhodium, & the prongs look like a 5 year old pinched them with pliers. I've had to research other jewelers & I have to take it to a different one in Allentown in a few weeks to have it fixed, as I can hardly look at it.

I don't know if they have other jewelers there of better quality (I believe mine was Raoul) but I wouldn't try any others, anyway. I went to have my diamond secured & came back with the metal mutilated. Don't make the same mistake I did.

Posted 11/30/09

Don't listen to the negative reviews about Golden Nugget Jewelry...They are FANTASTIC!! The staff is so knowledgeable, helpful, & accomodating. It took my husband & I over a month to pick out the perfect rings & our experience with Golden Nugget couldn't have been more wonderful!! We found the perfect ring setting on the 1st try. When we couldn't find a diamond that we wanted, they ordered more & got exactly what we wanted. With Fatimah from Golden Nugget's help & their excellent selection, we got the perfect diamond ring within our budget without sacrificing quality...I was even able to get a larger diamond than originally planned since the prices were so great:) My husband is very happy & I am over the moon!! My Simon G diamond ring is absolutely gorgeous & I can't stop looking at it, lol...I can't thank Fatimah & Golden Nugget Jewelers enough!!! You guys ROCK!!!! Thanks, Fatimah!!!!!!!!!!!!

Pros: EVERYTHING~Fantastic Selection, Prices & Customer Service!!

Cons: NOTHING!

Posted 11/17/09

We went to Jewelers Row to "browse" engagement rings last year and ended up looking in nearly every store, and rightfully so, Golden Nugget was the last place we looked. Every other store seemed uptight and overpriced after being in Golden Nugget. We just didn't fit in anywhere else. Our salesman was Mike D. who was exceptionally knowledgeable and extremely personable. We just went back to purchase our wedding bands and had the opportunity to meet the owner, which was an equally positive experience. We will not go anywhere else to purchase jewelry, this place is just perfect. We would recommend Mike D. and Golden Nugget to everyone!!!

Pros: Wonderful Sales, great choices & OUTSTANDING prices!!

Posted 11/16/09

Golden Nugget is a diamond importer so we go there whenever we have a family event, wedding anniversary, special birthday that requires a diamond purchase. The diamonds are mostly EGL certs (ie not GIA) but you can end up paying easily 15% to 20% less versus a similar diamond elsewhere. If you have some diamond knowledge or if you are like us and have selected diamonds sent over to Accedited Gem Appraisers on Sansom Street just a block away for a confirming certification then you do not need to rely on the pricey GIA cert. Good luck and if you are a serious buyer, ask for Yaron or Shoshana for excellent service.

Pros: Loose Stone Diamond Selection and Prices

Cons: Not a Super High End Jeweler

Posted 10/26/09

THIS IS THE MOST TERRIBLE EXPERIENCE I HAVE EVER HAD JEWELRY SHOPPING! My now fiance and I decided to go looking for engagment rings in August... after a 6 month search, I found the perfect ring I wanted.. sadly, at Golden Nugget. After being passed around like a piece of worthless business, we finally got a TERRIBLE salesperson. We should have known by her less than impressive knowledge on the rings and her lack of professionalism that we shouldn't have invested our money with them. Our salesperson made promises and guarentees that could not be kept and denied them once I wrote a scathing email to the owner of the business. The owner tried to smooth everything over and he was wonderful--- however, he promised that our business would be moved from this particular sales person. To this day, we still have to deal with this horrible sales person. (Notice that the underlying theme is broken promises and going back on guarentees) It is now the middle of July- I received my ring in April and after 6 different calls/emails, I STILL HAVE NOT RECEVIED THE APPRASIAL!!! Therefore, I am walking around with a very nice engagement ring with NO INSURANCE.

Customer service is non-existant, sales people are horrible, quality of the products is less than desired. If you are going to be making a huge investment on jewelry... DO NOT GO TO GOLDEN NUGGET.. that is-- unless you enjoy frusteration and being treated like you don't matter.

Pros: NOTHING

Cons: Everything

Posted 07/16/09

I normally leave jewelry shopping to my girlfriend but this time I was on my own. I did my homework before even stepping foot in a store. My first stop was at Golden Nugget Jewelers and it was fantastic. Because it was my first stop I felt I needed to do some comparison shopping. I was so disappointed by the rest of the vendors I visited. The price and quality of the loose diamond at the Golden Nugget was so much better than what I was offered at other stores. One store I visited quoted me a price double from that at the Golden Nugget for a comparable diamond AND the selection was minimal. If you are looking for the best price in town, there was no one that came close to the prices at the Golden Nugget when it comes to loose diamonds. Now I see why they say this place is where Philly gets engaged!!!!

Pros: Largest selection of loose diamonds, great price

Cons: Not any, everything was above average

Posted 03/24/09

After visiting other jewelry stores with no success, and unsatisfactory customer service, a friend of mine told me to try the Golden Nugget on 8th and Chestnut. They were great!!! My fianc? and I were nervous about the process of buying an engagement ring, but all of that was alleviated the second I walked into the Golden Nugget. Everyone there was incredibly friendly and the salesmen were willing to spend as much time as needed answering all of our questions. Not to mention, they had the best prices and the largest selection of loose diamonds. The experience was wonderful for me and my fianc? and I recommend that everyone visit Golden Nugget Jewelers for all their jewelry needs. You will not be disappointed!!!

Pros: Best Prices, Best Selection

Cons: None

Posted 03/19/09

Golden Nugget customer service?

My husband and I just bought a beautiful ring from the Golden Nuget. Had it about 3 weeks and one of the side stones fell out. I called, talked to the Mgr. and agreed to come in when I got back fron NC where my friends and family live. In the mean time, took my trip home to show off my 35 year ring and low and behold, another stone was missing. How embarresing. Any way, we are off tomorrow to totaly replace the ring. Don't trust the side stones and the center stone is a little clouder than the one we picked out. I will Rate this when I get the final product.
Well, I took my ring back and they really worked hard to make me happy and boy am I happy! I now have a BEAUTIFUL Wedding set that I am proud to show to every one and tell them to go to Golden Nugget to purchase jewelry. Stacey, God bless you and thanks for all your help. 5 star rating!

Posted 03/06/09

My fiance bought me an engagement ring from Golden Nugget and it has been a nightmare!!! 20 minutes after giving it to me, two of the side stones FELL OUT! We went back to get the stones replaced, but it didn't look quite the same. The next day, we realized the center stone was put back in wrong and the diamond was VERY loose in the prongs, practically spinning around. We took it to get it sized, they said they sized it and they didn't. Now it gets worse...we took the ring to our local jeweler and he said the stones that replaced the missing ones with were RUBBISH. He showed me in the microscope and it looked as if they were plastic from a vending machine. They ruined the prongs on the little stones too and kind of just "smushed" them in. The new stones looked NOTHING like the original stones or the rest of the stones in the setting. When I compared my diamond to others that were supposedly the same color, mine was much more yellow. Overall, it has been a lousy experience for my fiance and me. Please save yourself the trouble and do NOT go to Golden Nugget.

Pros: Nice sales women!

Cons: The overall quality of jewelery

Posted 02/25/09

Buyer Beware! Their prices seem to be way below other jewelers in the area because they sell poor quality EGL stones. If you want a quality GIA certified stone then their prices are actually slightly higher than others in the area. Make sure you get a return a receipt as well. They claim that they do not have a two week return policy, but that is the guarantee they gave me when I bought what I thought was a beautiful round cut stone. They are the reason that many don't trust the Diamond District in Philadelphia. I would not recommend them to anyone that I truly care about. Believe me, I have nothing to gain, I just want people to protect themselves before working with the unethical people at Golden Nugget Jewelers in Philadelphia, PA (especially including the owner-Yuron).

Pros: Well lit area, downtown location

Cons: Not honest, parking, sold subpar products on a $ for $ basis

Posted 02/11/09

I just got engaged a few days ago?my ring is amazing?my finance told me that he had a great experience at Golden Nugget, after looking around at a few other places on Jeweler?s Row. He said they had the best selection at the best prices and they didn?t try to pressure him into buying anything. My finance knew that I wanted a pear shaped diamond in a unique old fashioned setting and I got exactly what I wanted and more?I couldn?t be happier! I get so many compliments on my ring! We will be returning to Golden Nugget for our wedding bands.

Pros: great selection, great prices, high quality

Cons: parking in the city

Posted 06/17/08

My engagement ring was purchased after shopping EVERY store on jewelers row! We ended up returning to Golden Nugget on a whim, to see a ring in their window that we just assumed was out of our league financially. Not only was it priced well within our reach, we were able to upgrade the center stone to a larger, better quality diamond than the one originally set in the ring in the window! I love my ring and not a day goes by where someone does not stop me to look at my ring everywhere I go! It is so beautiful and unique! We also bought our wedding rings there as well, and my wedding ring is equally impressive. My husband jokingly says that he is going to send my ring on tour and charge admission to look at it because of the attention it attracts. Just as important as the quality and beauty of my ring is the exceptional service we receive whenever we return to Golden Nugget, especially from (but certainly not limited) to Bill Durso and Fateema Evans, who are such a joy to spend time with! The entire staff is a pleasure to work with, I could not recommend them more highly!

Pros: Excellent service, quality, value, selection, most unique designs on Jewelers Row

Cons: Parking can be difficult, but well worth the struggle!

Posted 04/19/08

I was looking for a very special, custom made diamond engagement ring for my soon-to-be fiancee and after shopping around I went with the great people at Golden Nugget Jewelers. They hands-down had the most helpful staff with a relaxed atmosphere. They made me very comfortable and put any concerns at ease with their pressure-free environment. I got the best price anywhere and was able to purchase a beautiful custom diamond ring for my fiancee. She gets at least 2 compliments everyday on it!!

Thanks Golden Nugget!

Pros: Staff, Ease of Access, Price

Cons: None

Posted 07/10/07

I purchased an engagement ring with a matching wedding band and I cannot say enough good things about my experience shopping at golden nugget. My sales staff was great. Stacey and Lisa both took their time with me and basically taught me everything I wanted to know about diamonds. They gave me a great price and made me feel confident that I made an excellent choice. I was so satisfied with my experience that I purchased my wedding band there as well, even though I live 5 hours away. My fiancee gets soo many compliments on her ring. Good enough for me. If you want no-pressure, knowledgeable sales people that give great prices with great selection, go to golden nugget. Ask for Lisa or Stacey.

Pros: Service, prices, veriety

Cons: Non

Posted 06/15/07

My husband and I ordered a custom made diamond ring with 2 sidestones. Our initial experience was pleasant and we picked out the perfect center stone from their loose diamond selection. The price was low compared to anywhere else we looked. We were told that the 2 side stones will be selected to match the center stone we chose. We asked for the ring to be made in18K yellow gold.

When we picked up the ring 2 weeks later, I was not thrilled because I saw that the ring was in 18k Rose Gold, despite the staff telling me that it was yellow gold except with a different mix of metals used to harden the gold. I have over ten other 18K yellow gold rings, and none of them looked like this one - I am certain it's rose gold. In addition, the center stone was a lower quality diamond than the one we picked - they quickly appologized and switched the center stone to the correct one. However, I had doubts that the side stones were matched to the quality of our diamond, despite the appraisal claiming that it is. I suspected that they may have matched it to the lower quality diamond.

The store staff told us that they can make another ring in a more 'yellow' color if I wanted to. I decided to keep it rose - looks unique.
A couple of days later, I examined the ring under a white, natural light lamp with a loupe. I noticed that the end of the prongs were truly yellow gold whereas the rest of the ring was rose color, and the soldering of the prongs were not neat either, but it's hardly noticeable. The side stone, especially one of them, is not as clear as the other one, though it is hard to find natural stones that look exactly the same.
They have a large selection of quality jewelry in stock and the loose diamonds have the best prices around, but if anyone was to order custom jewelry, I would be careful and have everything double checked to make sure it's exactly what you want and what you ordered - call to check on progress.

Pros: Great price on loose diamonds

Cons: Custom Made Jewelry may not be what you ordered

Posted 06/12/07

Excellent service! Excellent prices! Excellent quality! Not only did I find the perfect engagement ring and diamond here, but I also brought my great-grandmothers diamonds to Stacey and she designed a fantastic pendant necklace using my antique diamonds! Wish I could display a picture! Of course I'm a little partial to Stacey who was absolutely fabulous! Never made us feel pressured and always remembers us when we enter the store. I highly recommend Golden Nugget Jewelers at 8th & Chestnut, and I will continue to patronize this business.

Posted 03/12/07

My fiance and I purchased our wedding bands here and they turned out phenomenal! We worked with Jim and he is just an unbelievable jewelry expert. My engagement ring is such that it does not a perfect matching wedding band and I just assumed I would get a band that didnt quite go. But then there was Jim!! He put together a wedding band that is so perfect!! The costs are so reasonable as well!! I stare at it all the time and I am in love with the wedding set he created! I would get all of my jewelry here from now on!

Pros: Excellent and knowledgeable staff

Posted 02/07/07

My husband and I bought our wedding bands here. Our rings came in about 3 weeks before the wedding. My ring looked terrible the diamonds did not match and you could definitely see many imperfections in the quality. I had to call them several times to see if it a new ring came, and found out over 2 months later that my ring could not be made any more. So, I dropped my ring off because they were going to fix it, over a month later of me calling once a week it finally came back we drove back to the city just to see that the ring came back in worse condition. This all occured over 6 months, which is ridiculous. They never contacted me once I had to call them constantly with updates. It took 6 months to finally get a ring! I will never go back.

Posted 02/26/06