Antoinette the Day Spa

★★★☆☆
  • 85 Darby Rd

    Paoli, PA 19301

    Map & Directions
  • 610-647-6618

About Antoinette the Day Spa

Hours
Mon 9am-4pm, Tue-Thu 9am-8pm, Fri 9am-7pm, Sat 9am-5pm
3.1579 19
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I have been visiting this spa for multiple services for several years, and have never had anything but an amazing experience and excellent service. I disagree with the other posters, I see Ziba every 4-6 weeks for brow and lip waxing. She is very friendly and does an outstanding job. I have very think brows that require a lot of shaping, and she is by far the best aethestician I have ever seen. I also regularly see Janet for hair cut and color, and she also does a spectacular job. I have had manicures and pedicures as well, and was always extremely happy with the work and service.

5
★★★★★

I have been visiting this spa for multiple services for several years, and have never had anything but an amazing experience and excellent service. I disagree with the other posters, I see Ziba every 4-6 weeks for brow and lip waxing. She is very friendly and does an outstanding job. I have very think brows that require a lot of shaping, and she is by far the best aethestician I have ever seen. I also regularly see Janet for hair cut and color, and she also does a spectacular job. I have had manicures and pedicures as well, and was always extremely happy with the work and service.

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I needed to have my hair blown dry on the spur of the moment for a photography event tomorrow and they were accomodating and had a lovely tea room where I enjoyed a great cup of tea. Everyone was so friendly and my hair looks great.

4
★★★★☆

I needed to have my hair blown dry on the spur of the moment for a photography event tomorrow and they were accomodating and had a lovely tea room where I enjoyed a great cup of tea. Everyone was so friendly and my hair looks great.

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Antionette's Day Spa and Salon in Paoli is the best by far. The staff was excellent and very friendly and the services provided were by far the best I have experienced. I was recommended and now I have recommened someone as well. They get 5 stars from me!! I love this place and I have been to many different Day Spas and Salons. I am hooked on Antionette's!!

Diane S

5
★★★★★

Antionette's Day Spa and Salon in Paoli is the best by far. The staff was excellent and very friendly and the services provided were by far the best I have experienced. I was recommended and now I have recommened someone as well. They get 5 stars from me!! I love this place and I have been to many different Day Spas and Salons. I am hooked on Antionette's!!

Diane S

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I should have turned around the moment I walked through the door. Staff was rude! Not welcoming or helpful like many other places I have been. Customer service is clearly last on their list! My appointment was booked incorrectly and I was treated as though I was in the wrong... the consultant snapped at me! Isn't a spa visit supposed to be a relaxing experience? I will definitely not return... nor do I recommend anyone else visit this spa.

1
★☆☆☆☆

I should have turned around the moment I walked through the door. Staff was rude! Not welcoming or helpful like many other places I have been. Customer service is clearly last on their list! My appointment was booked incorrectly and I was treated as though I was in the wrong... the consultant snapped at me! Isn't a spa visit supposed to be a relaxing experience? I will definitely not return... nor do I recommend anyone else visit this spa.

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I got a gift certificate for 2 massages to this spa. I was so excited because massages are a treat for me. I have been to spas before and was very disappointed by this spa. I walked in and the woman who greeted me acted like she was doing me a favor. She pointed me to a room of uncomfortable chairs at tables with unattended children running and screaming. They had a self-service water, tea and coffee station. The woman did not offer to take my coat. A few minutes later a woman called my name and lead me to the basement. She told me to strip and get under the blankets. She came back several minutes later smelling like cigarette smoke and began my massage. I spent an hour smelling her cigarette breath and hands. It was disgusting. Futher, at the end of the appointment they kind of just kicked me out. At other spas, you are invited to wear a robe and relax in a locker room or central area. There was none of this at Antoinette. When I went to pay with my gift certificate, the cashier could not find the gift certificate on her computer and suggested I pay for the service until she figured it out. When I refused, she actually put effort into finding it. She then continued to tell me that I owed more money because their prices went up. The gift certificate was purchased one week earlier on their website which still reflected the lower price (and still does several months later). This place is loud, a hassel, and not worth your money.

0
★☆☆☆☆

I got a gift certificate for 2 massages to this spa. I was so excited because massages are a treat for me. I have been to spas before and was very disappointed by this spa. I walked in and the woman who greeted me acted like she was doing me a favor. She pointed me to a room of uncomfortable chairs at tables with unattended children running and screaming. They had a self-service water, tea and coffee station. The woman did not offer to take my coat. A few minutes later a woman called my name and lead me to the basement. She told me to strip and get under the blankets. She came back several minutes later smelling like cigarette smoke and began my massage. I spent an hour smelling her cigarette breath and hands. It was disgusting. Futher, at the end of the appointment they kind of just kicked me out. At other spas, you are invited to wear a robe and relax in a locker room or central area. There was none of this at Antoinette. When I went to pay with my gift certificate, the cashier could not find the gift certificate on her computer and suggested I pay for the service until she figured it out. When I refused, she actually put effort into finding it. She then continued to tell me that I owed more money because their prices went up. The gift certificate was purchased one week earlier on their website which still reflected the lower price (and still does several months later). This place is loud, a hassel, and not worth your money.

Pros: close to house

Cons: loud, busy, poor customer service

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Gail is an amazing esthetician. I have never been impressed with any of the other services (hair, nails, eyebrows, etc) however, Gail is well worth the money for an amazing facial!

5
★★★★★

Gail is an amazing esthetician. I have never been impressed with any of the other services (hair, nails, eyebrows, etc) however, Gail is well worth the money for an amazing facial!

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I visit this Spa as often as I can and always find it an exceptional experience. The staff are very friendly and services offered are excellent. The tea room adds charm and the spa is beautifully decorated.

5
★★★★★

I visit this Spa as often as I can and always find it an exceptional experience. The staff are very friendly and services offered are excellent. The tea room adds charm and the spa is beautifully decorated.

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1 out of 1 people found this review helpful.

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I sent my wife for services on a Saturday for a treat and relaxation for her. She absolutely loved every aspect of the Spa and said from the minute she entered the Spa, the front desk person was so charming and welcoming. Her services were all a wonderful experience for her. As she left the spa after her day, the front desk person was just as charming and pleasant as when she arrived. This Spa is a real treat to go and relax and the Staff is great.

5
★★★★★

I sent my wife for services on a Saturday for a treat and relaxation for her. She absolutely loved every aspect of the Spa and said from the minute she entered the Spa, the front desk person was so charming and welcoming. Her services were all a wonderful experience for her. As she left the spa after her day, the front desk person was just as charming and pleasant as when she arrived. This Spa is a real treat to go and relax and the Staff is great.

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I received a gift card from my husband for my 47th birthday. I have been there through the years and was pleased, nothing to compare it to really. I was to get a "custome facial". While in there Ziba asked me if I wanted a waxing, I agreed but let her know I didn't want to go too much over my gift card amount. It was an extra $15. No biggy. While having my eyes covered, a fan blowing on me, bird music in background, Ziba says "I'M GIVING you an upgrade, blah, blah (very quietly mind you). I thought she was GIVING me a little something new to the custome facial, then went on to explain it. I said "OK, thank you". She did this underhandedly, sneaking it in without saying anything about it at length. I leave to pay, and the bill was almost double. Ziba was definitely being sneaky, I'm not stupid, and then came home and called them for a complaint. I would not recommend anyone going there. Before you know it, your amount intended to be spent is somehow not the amount you intended to spend.

2
★★☆☆☆

I received a gift card from my husband for my 47th birthday. I have been there through the years and was pleased, nothing to compare it to really. I was to get a "custome facial". While in there Ziba asked me if I wanted a waxing, I agreed but let her know I didn't want to go too much over my gift card amount. It was an extra $15. No biggy. While having my eyes covered, a fan blowing on me, bird music in background, Ziba says "I'M GIVING you an upgrade, blah, blah (very quietly mind you). I thought she was GIVING me a little something new to the custome facial, then went on to explain it. I said "OK, thank you". She did this underhandedly, sneaking it in without saying anything about it at length. I leave to pay, and the bill was almost double. Ziba was definitely being sneaky, I'm not stupid, and then came home and called them for a complaint. I would not recommend anyone going there. Before you know it, your amount intended to be spent is somehow not the amount you intended to spend.

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1 out of 2 people found this review helpful.

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I had a full day here last year Feb/MAr 2008. All people were great except for the gal doing the facial. She left the room for 30 minutes and said that she was gone so long because she was so excited to run into one of her old customers that she had for years. She went on and on about this other customer. I found this hilarious from a customer service perspective. Her name sounded like serena or selena. But the rest of the crew was awesome.

2
★★☆☆☆

I had a full day here last year Feb/MAr 2008. All people were great except for the gal doing the facial. She left the room for 30 minutes and said that she was gone so long because she was so excited to run into one of her old customers that she had for years. She went on and on about this other customer. I found this hilarious from a customer service perspective. Her name sounded like serena or selena. But the rest of the crew was awesome.

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1 out of 2 people found this review helpful.

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I love this spa! I had the best massage ever there. Also they have a sunless tanner application that was amazing! I agree with the other post to stay away from Ziba. I had the same experience after getting a Brazilian wax and left sticky and needing to clean up when I got home. She was rough and rude and she criticized the work that I was doing saying it was a good place to start...I was teaching preschool while attending college full time...I was completely offended and have not been back since.

2
★★★★☆

I love this spa! I had the best massage ever there. Also they have a sunless tanner application that was amazing! I agree with the other post to stay away from Ziba. I had the same experience after getting a Brazilian wax and left sticky and needing to clean up when I got home. She was rough and rude and she criticized the work that I was doing saying it was a good place to start...I was teaching preschool while attending college full time...I was completely offended and have not been back since.

Pros: Sunless tanner application is amazing! Nice atmosphere

Cons: Worst Wax job I have ever gotten--not worth the money

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I was given a gift certificate and was looking forward to my appointment since I don't usually splurge on something like this. I just turned 40 and wanted a make-up lesson. Upon arrival I can't even say I was greeted. I was asked who I was and told to wait in the tea room. I wasn't told to help myself to anything and all the receptionist did was bang around chairs and bustle about. At my consultation I was put on the defensive when I was asked if I brought my make-up. I was not told to when I made the appointment. I felt the person couldn't wait to be done with me. I usually go to Callista Grand and I think they are much better.

1
★☆☆☆☆

I was given a gift certificate and was looking forward to my appointment since I don't usually splurge on something like this. I just turned 40 and wanted a make-up lesson. Upon arrival I can't even say I was greeted. I was asked who I was and told to wait in the tea room. I wasn't told to help myself to anything and all the receptionist did was bang around chairs and bustle about. At my consultation I was put on the defensive when I was asked if I brought my make-up. I was not told to when I made the appointment. I felt the person couldn't wait to be done with me. I usually go to Callista Grand and I think they are much better.

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1 out of 2 people found this review helpful.

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I have been living in Philadelphia for over 5 years now and I haven't found a manicure in the city (Rescue...AWFUL!) that beats the trip to Paoli! Cheree (sp?) gives a flawless mani/pedi everytime I see her. The atmosphere is cozy victorian and everyone is super nice and friendly.

2
★★★★★

I have been living in Philadelphia for over 5 years now and I haven't found a manicure in the city (Rescue...AWFUL!) that beats the trip to Paoli! Cheree (sp?) gives a flawless mani/pedi everytime I see her. The atmosphere is cozy victorian and everyone is super nice and friendly.

Pros: parking

Cons: driving there

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Went for hair removal service (facial) and it was very unacceptable to me. I had noticed this when I got home that there was still hair all over. It was done like patchwork. Service was performed by Ziba. Would not recommend her. As a result of this, she was very careless in her performance. I called to explain this to Kathy (one who took my complaint) and she said she would call me back the next day. Waited to hear from her so they could make good for it. Never received phone call from her nor Ziba which shows that they are not interested and do not wish to follow up any sort of complaint(s). Personally, I never had this type of treatment from anyone. If you are a business person, you will make good for the customer. As far as I am concerned, they stink!

1
★☆☆☆☆

Went for hair removal service (facial) and it was very unacceptable to me. I had noticed this when I got home that there was still hair all over. It was done like patchwork. Service was performed by Ziba. Would not recommend her. As a result of this, she was very careless in her performance. I called to explain this to Kathy (one who took my complaint) and she said she would call me back the next day. Waited to hear from her so they could make good for it. Never received phone call from her nor Ziba which shows that they are not interested and do not wish to follow up any sort of complaint(s). Personally, I never had this type of treatment from anyone. If you are a business person, you will make good for the customer. As far as I am concerned, they stink!

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1 out of 2 people found this review helpful.

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I agree with the other poster. Stay AWAY from Ziba. She is an older woman who is very regimented and not friendly. I went in for a brazilian wax... there was nothing brazilian about it. there was hair left everywhere, she was rough, got wax ALL over me and my clothing. When I asked for baby oil to remove the remainder of the wax she said she doesn't do that as it clogs the pores (like wax doesn't?!!) So I had to go around all sticky until I got home to clean myself up. NEVER EVER again.

0
★☆☆☆☆

I agree with the other poster. Stay AWAY from Ziba. She is an older woman who is very regimented and not friendly. I went in for a brazilian wax... there was nothing brazilian about it. there was hair left everywhere, she was rough, got wax ALL over me and my clothing. When I asked for baby oil to remove the remainder of the wax she said she doesn't do that as it clogs the pores (like wax doesn't?!!) So I had to go around all sticky until I got home to clean myself up. NEVER EVER again.

Pros: beautiful place.

Cons: ZIBA

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I had my hair colored once there by one of their senior colorists. She was not very personable and did not tell me I would have to pay extra to have my hair dried (this has been included in every salon I have ever been too). I left with my hair dripping wet on a cold night (even though they offered me a hair dryer to dry my own hair in the middle of the salon in front of other customers?!!) and the dye ran all over the back of my shirt. When I got home I called them and they put me on hold for quite some time & told me someone would call me the next day - they never called.

I went to this salon to be pampered and feel good, but got the complete opposite experience.

1
★☆☆☆☆

I had my hair colored once there by one of their senior colorists. She was not very personable and did not tell me I would have to pay extra to have my hair dried (this has been included in every salon I have ever been too). I left with my hair dripping wet on a cold night (even though they offered me a hair dryer to dry my own hair in the middle of the salon in front of other customers?!!) and the dye ran all over the back of my shirt. When I got home I called them and they put me on hold for quite some time & told me someone would call me the next day - they never called.

I went to this salon to be pampered and feel good, but got the complete opposite experience.

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1 out of 2 people found this review helpful.

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Since this spa is convenient to my home, I have tried it on several occasions for manicures, facials and waxing, but have consistently been disappointed by the lack of customer service. The quality and training of the personnel varies, but in particular you'll want to avoid "Ziba" who performs facials, waxing -- she.is very high strung, tense and terse.... not a relaxing or enjoyable spa experience. The spa is located in an aging Victorian building and generally serves an older clientelle, the "aging main line matron." With so many other spas in the area to choose from, I would not recommend this spa.

1
★★☆☆☆

Since this spa is convenient to my home, I have tried it on several occasions for manicures, facials and waxing, but have consistently been disappointed by the lack of customer service. The quality and training of the personnel varies, but in particular you'll want to avoid "Ziba" who performs facials, waxing -- she.is very high strung, tense and terse.... not a relaxing or enjoyable spa experience. The spa is located in an aging Victorian building and generally serves an older clientelle, the "aging main line matron." With so many other spas in the area to choose from, I would not recommend this spa.

Pros: convenient paoli location

Cons: poor service attitude

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From the minute you walk in the door and are escorted to the tea room to the end of your spa or salon treatment, you are pampered in an elegant manner. The facialist I had, Gail, is wonderful and skilled and the rooms are peaceful. There is quiet music playing in the background to set the tone for a total relaxing spa experience. The hair salon is excellent - great colorists, stylists and staff with lots of great ideas and knowledge. They use and sell top of the line products. Parking on the property is a plus.

5
★★★★★

From the minute you walk in the door and are escorted to the tea room to the end of your spa or salon treatment, you are pampered in an elegant manner. The facialist I had, Gail, is wonderful and skilled and the rooms are peaceful. There is quiet music playing in the background to set the tone for a total relaxing spa experience. The hair salon is excellent - great colorists, stylists and staff with lots of great ideas and knowledge. They use and sell top of the line products. Parking on the property is a plus.

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1 out of 1 people found this review helpful.

.

I found Antoinette's while searching for a stylist for my wedding a few years ago. I found a new hairstylist, makeup artist and numerous personal services all in a convenient location. They're open 7 days a week (various services) and even have a website! The pampering starts when you walk in the door. It's a friendly atmosphere where you immediately feel like you're among friends.

5
★★★★★

I found Antoinette's while searching for a stylist for my wedding a few years ago. I found a new hairstylist, makeup artist and numerous personal services all in a convenient location. They're open 7 days a week (various services) and even have a website! The pampering starts when you walk in the door. It's a friendly atmosphere where you immediately feel like you're among friends.

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1 out of 1 people found this review helpful.

 

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