Playhouse Lanes

★★★☆☆
  • 3245 Garrett Rd

    Drexel Hill, PA 19026

    Map & Directions
  • 610-259-7070

About Playhouse Lanes

Categories
Hours
Sun-Thu 10am-11pm, Fri-Sat 10am-1am

Sports & Recreation

Sports & Recreation
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To the people here who wrote a review about Playhouse lanes I created an account to address some of the issues you have spoken out about. Our customers are our top priority and we want to make sure that they have a great time at our bowling alley! To address some of the comments on this page I would like to say the following in hopes of clearing some things up : )

Mechan D. - You commented that you had tried several times to call the bowling alley to book an event. Which email were you trying to contact as we have changed some things around over the last weeks of 2012. I am unsure of who you talked to on the phone at the time but one of the reasons you may have not been able to book an event is because of the scenario. On Tues. Wed. Thurs. and Sunday nights we have leagues between the hours of 6pm and 9:30pm. During that time we do not have enough available lanes to book events. If the event was for a weekend we DO NOT double book birthday parties so that we can serve our customers on a one to one basis. If a time slot is already filled then we try to offer a different available time that may work for you. We do our best to book events that are exactly when people would like to have them but if you do not call far in advance the spots get taken up. If the event was for the night time (Friday or Saturday night) we often do not allow private events because that is our busiest time of the week. We are one of the last bowling alleys around that refuse to hold leagues or events on friday and saturday nights so that we can serve our OPEN BOWLING customers who just want to come in for a fun and relaxing night. Many other local allies hold leagues which don't allow any open bowling at all. Please feel free to contact me at Playhouselanes@gmail.com if you have any questions.

TO Jeff S. - We have spoken to our night crew about the situation to make sure they are aware of the proper closing procedures we have set in place. If you arrive at the bowling alley anytime after 12:40 we usually will not sell any more games due to the fact that we are completely closed and cleaned up by 1am. We do our best to help you squeeze in a game or two but it depends on how big your group is. Many groups come in with 5 people and say they want to bowl 1 game and it takes them over an hour to do so. With this in mind we have to make our best call when it comes down to closing time.

You also spoke about your game ending early. That happens when your hour is up. We offer an hour of bowling for $25 but when the time is up the lane shuts off no matter where you are at in the game. If you pay by the game you are guarunteed to finish that game but when you pay for the hour you just bowl as much as you can until time runs out. If time runs out and your group has only a few frames left to finish we allow you to finish the game for FREE but you have to ASK. The front desk computers do not alarm us when that you didn't get to finish the game because you are paying by hour rates. If you come up to the front desk and let us know you would like to finish we will be happy to turn the lane back on for you : ) If you have more than a few frames left we offer you the option to buy another hour of bowling (you can continue where you left off) or you can pay a small rate to finish the came completely.

To Pat F. - We go through an annual training process in which our employees must attend a session to go over all of our staff procedures. The reason we hire young staff is because we want to give them a chance at getting a job and making their own money during their years in high school. Many of our employees have been around since they were younger and have been working hard to make money for college or other future studies after high school. During every shift there is an adult in charge. If you ever have a problem just ask to speak to a manager and they will be happy to assist you. In relation to your comment about the shoes... we clean them on a daily basis and replace them when they begin to wear. If shoes ever come back to the counter in a bad condition we replace them immediately.

*** For those of you who made comments at much early dates (2009 +) we have since installed brand new lanes and ball returns. Our approaches have also been completely refurbished and the machines themselves have been taken apart and refurbished by hand. We are continuing to make huge improvements to the bowling alley and have some exciting new updates for 2013! Come by to check them out over the next few months : )

For any other questions please email me at Playhouselanes@gmail.com or call the front desk at 610-259-7070. I will be happy to assist you with any questions or comments you have.

Have a great day!

5
★★★★★

To the people here who wrote a review about Playhouse lanes I created an account to address some of the issues you have spoken out about. Our customers are our top priority and we want to make sure that they have a great time at our bowling alley! To address some of the comments on this page I would like to say the following in hopes of clearing some things up : )

Mechan D. - You commented that you had tried several times to call the bowling alley to book an event. Which email were you trying to contact as we have changed some things around over the last weeks of 2012. I am unsure of who you talked to on the phone at the time but one of the reasons you may have not been able to book an event is because of the scenario. On Tues. Wed. Thurs. and Sunday nights we have leagues between the hours of 6pm and 9:30pm. During that time we do not have enough available lanes to book events. If the event was for a weekend we DO NOT double book birthday parties so that we can serve our customers on a one to one basis. If a time slot is already filled then we try to offer a different available time that may work for you. We do our best to book events that are exactly when people would like to have them but if you do not call far in advance the spots get taken up. If the event was for the night time (Friday or Saturday night) we often do not allow private events because that is our busiest time of the week. We are one of the last bowling alleys around that refuse to hold leagues or events on friday and saturday nights so that we can serve our OPEN BOWLING customers who just want to come in for a fun and relaxing night. Many other local allies hold leagues which don't allow any open bowling at all. Please feel free to contact me at Playhouselanes@gmail.com if you have any questions.

TO Jeff S. - We have spoken to our night crew about the situation to make sure they are aware of the proper closing procedures we have set in place. If you arrive at the bowling alley anytime after 12:40 we usually will not sell any more games due to the fact that we are completely closed and cleaned up by 1am. We do our best to help you squeeze in a game or two but it depends on how big your group is. Many groups come in with 5 people and say they want to bowl 1 game and it takes them over an hour to do so. With this in mind we have to make our best call when it comes down to closing time.

You also spoke about your game ending early. That happens when your hour is up. We offer an hour of bowling for $25 but when the time is up the lane shuts off no matter where you are at in the game. If you pay by the game you are guarunteed to finish that game but when you pay for the hour you just bowl as much as you can until time runs out. If time runs out and your group has only a few frames left to finish we allow you to finish the game for FREE but you have to ASK. The front desk computers do not alarm us when that you didn't get to finish the game because you are paying by hour rates. If you come up to the front desk and let us know you would like to finish we will be happy to turn the lane back on for you : ) If you have more than a few frames left we offer you the option to buy another hour of bowling (you can continue where you left off) or you can pay a small rate to finish the came completely.

To Pat F. - We go through an annual training process in which our employees must attend a session to go over all of our staff procedures. The reason we hire young staff is because we want to give them a chance at getting a job and making their own money during their years in high school. Many of our employees have been around since they were younger and have been working hard to make money for college or other future studies after high school. During every shift there is an adult in charge. If you ever have a problem just ask to speak to a manager and they will be happy to assist you. In relation to your comment about the shoes... we clean them on a daily basis and replace them when they begin to wear. If shoes ever come back to the counter in a bad condition we replace them immediately.

*** For those of you who made comments at much early dates (2009 +) we have since installed brand new lanes and ball returns. Our approaches have also been completely refurbished and the machines themselves have been taken apart and refurbished by hand. We are continuing to make huge improvements to the bowling alley and have some exciting new updates for 2013! Come by to check them out over the next few months : )

For any other questions please email me at Playhouselanes@gmail.com or call the front desk at 610-259-7070. I will be happy to assist you with any questions or comments you have.

Have a great day!

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The staff is unresponsive and extremely rude. I tried to book an event there for a few weeks. I emailed and the email bounced right back. Then I called about 10 times and left 4 messages. They never called me back after I left very detailed messages and they RARELY answer the phone. When I finally did get through, they told me that I couldn't have a party when I wanted to, with no real explanation, but that I could host one two hours earlier. I talked to the people going and called back the next day and they already had filled the slot that they told me I could have. Terrible service- do not go here.

1
★☆☆☆☆

The staff is unresponsive and extremely rude. I tried to book an event there for a few weeks. I emailed and the email bounced right back. Then I called about 10 times and left 4 messages. They never called me back after I left very detailed messages and they RARELY answer the phone. When I finally did get through, they told me that I couldn't have a party when I wanted to, with no real explanation, but that I could host one two hours earlier. I talked to the people going and called back the next day and they already had filled the slot that they told me I could have. Terrible service- do not go here.

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This place may be alright during the day but the closing crew is extremely rude. They are short with you and treat you like you are wasting their time even though when my group went the place wasn't crowded at all and there was plenty of time left to play a game or two. The lanes are lousy and you need to hit the reset button constantly but those are tolerable. The worst part is that your game will randomly end as if your time has expired and the staff acts very annoyed with you when you tell them it messed up.

Overall my group did not have a good time. We were rushed, treated poorly, and felt pretty ripped off because we didn't even get to finish our game. It just shut down.

1
★☆☆☆☆

This place may be alright during the day but the closing crew is extremely rude. They are short with you and treat you like you are wasting their time even though when my group went the place wasn't crowded at all and there was plenty of time left to play a game or two. The lanes are lousy and you need to hit the reset button constantly but those are tolerable. The worst part is that your game will randomly end as if your time has expired and the staff acts very annoyed with you when you tell them it messed up.

Overall my group did not have a good time. We were rushed, treated poorly, and felt pretty ripped off because we didn't even get to finish our game. It just shut down.

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Absolutely awful place! Workers for the most part are young and often rude and unhelpful. The price has gone up and it is no longer a great place to take the kids.The (young) staff ended me and my wife's game early for no reason and would let us finish our game. Shoes are disgusting and are probably from the day the place opened. Something is always wrong with the lanes. Bottom line, don't waste your time!

1
★☆☆☆☆

Absolutely awful place! Workers for the most part are young and often rude and unhelpful. The price has gone up and it is no longer a great place to take the kids.The (young) staff ended me and my wife's game early for no reason and would let us finish our game. Shoes are disgusting and are probably from the day the place opened. Something is always wrong with the lanes. Bottom line, don't waste your time!

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Great place to have a kids party. The party room was perfect for pizza and cake. The staff is friendly and helpful. We will definitely be heading back there for more fun with the whole family.

5
★★★★★

Great place to have a kids party. The party room was perfect for pizza and cake. The staff is friendly and helpful. We will definitely be heading back there for more fun with the whole family.

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The kids enjoy a trip to Playhouse Lanes during the day and have great memories of glow bowling. Adults will find it a little worse for the wear but for a neighborhood alley where you can waste an hour knocking down pins and entertain the kids while keeping them active, it does the job.

3
★★★☆☆

The kids enjoy a trip to Playhouse Lanes during the day and have great memories of glow bowling. Adults will find it a little worse for the wear but for a neighborhood alley where you can waste an hour knocking down pins and entertain the kids while keeping them active, it does the job.

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Playhouse Lanes has that all-American bowling hall feel. The price is reasonable and it's a great place for a night of bowling with friends. It's a little dark inside but it's cool all the same!

4
★★★★☆

Playhouse Lanes has that all-American bowling hall feel. The price is reasonable and it's a great place for a night of bowling with friends. It's a little dark inside but it's cool all the same!

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Playhouse lanes is a very nice bowling alley. It provides a nice atmosphere for children to bowl and play video games. The party room is convenient for a birthday party. The staff is very courteous.

4
★★★★☆

Playhouse lanes is a very nice bowling alley. It provides a nice atmosphere for children to bowl and play video games. The party room is convenient for a birthday party. The staff is very courteous.

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I like this neighborhood bowling alley. It a good way to keep the kids busy and entertained. It is relatively cheap for a family. The parking is the easiest part. I'm not crazy about the shoes they hurt my feet.

4
★★★★☆

I like this neighborhood bowling alley. It a good way to keep the kids busy and entertained. It is relatively cheap for a family. The parking is the easiest part. I'm not crazy about the shoes they hurt my feet.

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