The Fireplace and Patioplace

★★★☆☆
  • 4920 McKnight Rd

    Pittsburgh, PA 15233

    Map & Directions
  • 412-366-6970

About The Fireplace and Patioplace

Hours
Mon and Thurs, 10am - 8pm; Tues, Wed and Fri, 10am - 6pm; Fri - Sat, 12pm - 5pm; Sun, closed

Home & Garden

Home & Garden
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Avoid this place at all cost, or it WILL cost you. Fireplace & Patioplace is interested only in making the sale. Setting up a fireplace is complicated but you're on your own with these charlatans. You are dead to them once they get your money. My contractor and I were careful to detail the specifics of our installation needs with our sales person before we made the purchase. We even called back several times during the installation to verify some details. When the fireplace was turned on the flame kept going out. We called to find out why and were shuffled off to the tech, John. He was nice--after he feverishly determined and constantly reminded us that Fireplace & Patioplace was in NO WAY responsible for the problem. My contractor finally was able to solve the problem, fortunately. But you are a fool to do business with these people. They are glad to take your money but find the concept of servicing their product to be a pain and a bother.

1
★☆☆☆☆

Avoid this place at all cost, or it WILL cost you. Fireplace & Patioplace is interested only in making the sale. Setting up a fireplace is complicated but you're on your own with these charlatans. You are dead to them once they get your money. My contractor and I were careful to detail the specifics of our installation needs with our sales person before we made the purchase. We even called back several times during the installation to verify some details. When the fireplace was turned on the flame kept going out. We called to find out why and were shuffled off to the tech, John. He was nice--after he feverishly determined and constantly reminded us that Fireplace & Patioplace was in NO WAY responsible for the problem. My contractor finally was able to solve the problem, fortunately. But you are a fool to do business with these people. They are glad to take your money but find the concept of servicing their product to be a pain and a bother.

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I have purchased over $10,000 worth of products from these two locations and you would think that someone would care about that but they don't. By far some of the worst customer service that you will experience. Once you pay for your

3
★★★★★

I have purchased over $10,000 worth of products from these two locations and you would think that someone would care about that but they don't. By far some of the worst customer service that you will experience. Once you pay for your

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They have some nice patio furniture at Fireplace and Patio Place. They have their gas logs on display and they can turn them on so you can see what they look like. They don't have many fireplace doors to look at.

3
★★★☆☆

They have some nice patio furniture at Fireplace and Patio Place. They have their gas logs on display and they can turn them on so you can see what they look like. They don't have many fireplace doors to look at.

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