Alexander's

★☆☆☆☆
  • 720 Merchant St

    Ambridge, PA 15003

    Map & Directions
  • 724-266-3115

About Alexander's

Categories
Hours
Mon. - Sat. 11am - 10pm;Sun. 12am - 8pm

Food

Food
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I would NEVER patronize Alexanders in Ambridge after my horrible experience. If you are considering hosting a special occasion here? reconsider.

In July , 2011, we hosted a bridal shower at Alexander's Restaurant in Ambridge, PA. Although the food wasn't bad, the service was mediocre and drinks were not refilled timely. When the bill arrived, we were over-charged by a nominal amount. We kindly brought it to Kay's (owner's attention) in which she was correcting. Her son, one of the servers of this family owned business, begins "yelling" at us indicating that we were not over-charged and that an over-charge would never happen. Then the cook (owner's husband) arrives and shouts "I don't' need their f**** business. These are not good people." Completely insulted us and raised his voice to the point where other customers could hear him. Also, the other server (another son) begins throwing wine bottles in a bin... loud noises AND splashing us as we were seated in the bar area trying to resolve the situation. Lastly, Kay accuses us (the customer) of stealing her chip baskets only to find out that one of her sons already collected them and put them in the kitchen. No apology was extended to us for the billing discrepancy or the false accusation of stealing baskets. I have never been so humiliated or treated so rudely.

There are no re-dos in life and this was a memorable experience but for the wrong reasons. The memories of the bridal shower are clouded with the out-of-control and rude behavior of the owners. I am still shocked and outraged by the way the owners treated us over their billing error.

1
★☆☆☆☆

I would NEVER patronize Alexanders in Ambridge after my horrible experience. If you are considering hosting a special occasion here? reconsider.

In July , 2011, we hosted a bridal shower at Alexander's Restaurant in Ambridge, PA. Although the food wasn't bad, the service was mediocre and drinks were not refilled timely. When the bill arrived, we were over-charged by a nominal amount. We kindly brought it to Kay's (owner's attention) in which she was correcting. Her son, one of the servers of this family owned business, begins "yelling" at us indicating that we were not over-charged and that an over-charge would never happen. Then the cook (owner's husband) arrives and shouts "I don't' need their f**** business. These are not good people." Completely insulted us and raised his voice to the point where other customers could hear him. Also, the other server (another son) begins throwing wine bottles in a bin... loud noises AND splashing us as we were seated in the bar area trying to resolve the situation. Lastly, Kay accuses us (the customer) of stealing her chip baskets only to find out that one of her sons already collected them and put them in the kitchen. No apology was extended to us for the billing discrepancy or the false accusation of stealing baskets. I have never been so humiliated or treated so rudely.

There are no re-dos in life and this was a memorable experience but for the wrong reasons. The memories of the bridal shower are clouded with the out-of-control and rude behavior of the owners. I am still shocked and outraged by the way the owners treated us over their billing error.

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Hmmm where to begin? The disgusting odor upon arrival kind of took our appetites away. Good thing we weren't hungry because it took an hour to get the food which was not worth the wait. Even the service at this place was bad, really bad. Basically, the night was a disaster - a very unpleasant experience.

1
★☆☆☆☆

Hmmm where to begin? The disgusting odor upon arrival kind of took our appetites away. Good thing we weren't hungry because it took an hour to get the food which was not worth the wait. Even the service at this place was bad, really bad. Basically, the night was a disaster - a very unpleasant experience.

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