U-Haul Trailer Hitch Super Center Of Malvern

★☆☆☆☆
  • 560 Lancaster Ave

    Malvern, PA 19355

    Map & Directions
  • 484-324-6899

About U-Haul Trailer Hitch Super Center Of Malvern

Hours
Sun 9am-5pm, Mon-Thu 7am-7pm, Sat 7am-7pm, Fri 7am-8pm

Automotive

Automotive
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1.0 3
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.

Scam artists. They tell you the truck will be ready at 8:00 am. It never is. It usually isn't "in" until mid-afternoon. How and why a rental company can take an advance reservation and not have product ready is foreign to me.
Then I learned what the game is. They purposely delay your truck so there is no possible way you can move everything in one day and have no choice but to keep the truck overnight - and pay more!!!
If you cancel the reservation because the truck isn't there, they go ahead and charge your credit card for the FULL rental. I had to contact my credit card company and dispute the charge (I won), but I wonder how many people don't realize they've been charged or don't bother disputing it.

1
★☆☆☆☆

Scam artists. They tell you the truck will be ready at 8:00 am. It never is. It usually isn't "in" until mid-afternoon. How and why a rental company can take an advance reservation and not have product ready is foreign to me.
Then I learned what the game is. They purposely delay your truck so there is no possible way you can move everything in one day and have no choice but to keep the truck overnight - and pay more!!!
If you cancel the reservation because the truck isn't there, they go ahead and charge your credit card for the FULL rental. I had to contact my credit card company and dispute the charge (I won), but I wonder how many people don't realize they've been charged or don't bother disputing it.

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.

The customer service is awful!! they are rude and give you very hard time. Truck is never ready on time or the one you request. The information they give people is completely inconsistent from one staff member to another. You'll wait forever and not get what you want! They look for ways to overcharge. ANY other place would be better than this! The manager only supports his rude and incompetent staff rather than listening to customers.

1
★☆☆☆☆

The customer service is awful!! they are rude and give you very hard time. Truck is never ready on time or the one you request. The information they give people is completely inconsistent from one staff member to another. You'll wait forever and not get what you want! They look for ways to overcharge. ANY other place would be better than this! The manager only supports his rude and incompetent staff rather than listening to customers.

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.

Probably the worst experience of my life. What good is a reservation if they don't honor it? The clerk was overworked and ticked off, and there was no truck despite the reservation I'd made.

PROS: None
CONS: Lack of professionalism, confusion, no coordination

1
★☆☆☆☆

Probably the worst experience of my life. What good is a reservation if they don't honor it? The clerk was overworked and ticked off, and there was no truck despite the reservation I'd made.

PROS: None
CONS: Lack of professionalism, confusion, no coordination

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More about U-Haul Trailer Hitch Super Center Of Malvern

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box storage & moving pods; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

 

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