Well, I didn't purposely fly to Philadelphia to get my eyebrows done but I am so glad I decided to get my eyebrows waxed while I was there.
All the ladies at bluemercury were so pleasant! I had an average brazilian wax with one of the aesthicians (she missed a lot of hairs and I later had to tweeze them myself...) but that didn't deter me from going there again. This time around, I requested Kelly after reading about her on citysearch for an eyebrow wax. She was so accomdating and so good at what she does! My face looked toally different after she was done with my eyebrows. When I got back home, everyone said I looked prettier but they couldn't pinpoint the change. I really think it was the change in eyebrows.
Kelly, if you're reading this, thank you! I will be back in Philadelphia again in the fall and look forward to seeing you at bluemercury again!
When I first met Kelly, I was trying to grow my brows back to their natural shape. I told her now that they??re almost fully-grown in, I feel like my right eye is more ??closed?. Kelly explained to me that my left eyebrow bone is higher than the right, which is why I feel the right eye is more closed. Understanding my goal, she suggested I continue to grow the brows in and if I still feel like the right eye is more closed once they??re completely grown in?we??ll just take a little off under the right eye to open it a bit more. I was so impressed with her explanation and knew she wasn??t out just to take my money?she wanted to make me happy. So instead I just got my monthly beautiful Brazilian wax by Kelly. Again, her knowledge is profound explaining how to best take care of the Brazilian, prevention for ingrown hairs and my favorite part?she is so fast!!! Its so nice it know that I can pop in, feel more comfortable than I ever thought was possible with an esthetician and enjoy my time catching up with a beautiful person inside and out. Thank you Kelly for your services, comfort and most of all?your talent!!
Pros: She works closely with ALEX!! And she's Fast!!
I started seeing kelly for eyelash tinting. I've seen several different estheticians and came to kelly after one of the people who I used to see had left. What I learned is that nobody does as good a job as Kelly. I didn't even realize what perfection looked like until Kelly started doing my lashes.
So I decided to trust her and try waxing, something I never let anyone do before her. Kelly is so skilled at waxing and dealing with sensitive skin issues.
Kelly is by far the best there is. I don't trust anyone but her.
Pros: extremely professional & knowledgeable
Every now and then you meet someone who is fabulous at her job. Kelly Smith is the best esthetician the city, no matter what service you need. She specializes in waxing, but is very good at all apsects of her work. You will never go wrong by being a client. I visit Kelly every two weeks religiously--- she is the best!
Pros: expert, friendly
Cons: none at all
I moved to Philadelphia two years ago and wasn't quite sure where to start when looking for a new esthetician. I have a good friend in DC who recommended Blue Mercury because of the great wax they use (the wax pulls off and removes the air on its own - it's amazing!)
I made an appointment for a bikini wax and since it was my first time, didn't ask to be with a specific esthetician. Thankfully, I got paired with Kelly! She is the best - fast, efficient and super friendly. I recommended her to a friend right away and we've both been going ever since.
Pros: Fast, Friendly, Thorough
I have really thick eyebrows. The hair grows in different directions and I even have a bald spot on the left one. None of this was a challenge for Kelly! I have seen people in Phoenix, New York City, and Atlanta, and no one has been able to shape my eyebrows with such precision. Kelly is a master. I have been under Kelly??s wing for a little over a years and I couldn??t be happier. My eyebrows hold their shape for at least six weeks. Not only is she extremely skilled with wax, but she is a phenomenal with skin care. Should I ever leave the Philadelphia area, I will still come back to see Kelly!
Today I walked into Blue Mercury for my appointment with Kelly sporting eyebrows that could be fairly described as fuzzy caterpillars. And as usual after seeing Kelly, I walked out with perfectly groomed and tinted eyebrows.
Kelly took her time to shape and trim my brows, mix up the perfect color to tint my otherwise invisible blond brows, and efficiently send me on my way a new woman.
I went on with my day confident and happy, caterpillars gone, replaced by professionally manicured brows.
I highly recommend going to Kelly at Bluemercury!! I can say that after trusting her capable hands to tame my brows for over a year now.
Hello spagoers! my name is Kelly, Im one of the estheticians at bluemercury. I specialize in waxing, particularly bikini and brazilians. 70% of my business is waxing. I love what I do and am very good at my job. Please disregard the previous review. Aside from being unintelligible, its false, not to mention classless. I have never had a client leave my room unfinished or, more importantly, unhappy. Please come see me in our spa and our beautiful store. Ask for me or Kim. We also have a massage therapist on call. Thank you for your time. Sincerely, Kelly and the team at Bluemercury
Pros: Fast, efficient, comfortable service
I WENT TO BLUEMERCURY LOOKING FOR "JAE BARNES"..... AND WAS TOLD SHE WAS NO LONGER THEIR...... I ASK , "WELL DO YOU KNOW WHERE SHE HAS GONE TO " THEY SAID "NO" BUT WE HAVE ESTHETICIAN THAT ARE TRAINER LIKE HER. .....SO, I GAVE KELLY A TRY FOR MY BROWS AND THEY CAME OUT A MESS TO THIN TO MUCH TAKEN OFF I WAS SO MADE IT TOOK 4MOS TO GET THEM BACK. AND SHE ALSO DID MY BIKINI AREA..... WELL, LET'S JUST SAY I DIDN'T LET HER FINISH 1 PULL AND THAT WAS IT.... NOT "JAE BARNES" AT ALL IT TOOK ME 4MOS TO FIND HER.... BUT I DID AND IF YOUR LOOKING FOR HER THIS IS WHERE SHE IS AT....
HALCYON DAYS SALON & SPA
200 SOUTH BROAD STREET PHILADELPHIA, PA 19102
IN THE BELLEVUE BOTTOM FLOOR...
SHE IS AWESOME AT EVERYTHING. AND SUPER NICE...
Pros: GREAT PRODUCTS
Cons: LYING ABOUT SERVICE'S
I was out of town during holidays & visited the phila. loc. on walnut st. The store is beautiful and staff is friendly, helpful and all are artists,as well as experts. I not only got the perfect colors for my liking and skin tone, but a lesson in application that made makeup less intimidating for me!
I've been going to Kelly @ bluemercury for all my waxing for a year now. She's fabulous, great service, efficient and fast. I recently needed to be waxed & Kelly wasn't working so I went to their new esthetician, Kim. She's just as wonderful and quick. I found out Kim is also a medical esthetician so I booked a facial with her. She took ten years off my face! I was relaxed and glowing. I highly recommend seeing both Kim and Kelly for all your spa and waxing needs!
I would like to thank everyone that has made an wonderful comment about me and my services that have been giving by me.... I'm no longer with Bluemercury....I'm know at PIERRE P CARLO "THE BELLEVUE" 200 S
BROAD STREET PHILADELPHIA, PA 19102 215-790-9910... Thanks again hope to see you soon......
Pros: Spa treatments
I went to see Kelly for a brazillian as the reviews told me... She was not very fast and did not get all of the hair off ..... I was not happpy and it was not so wonderful... Well it took her an hour to wax me.... So if that is fast I hate to see slow.... I called and told the sales person on the phone I was not happy... Well then they ask me to try an other person Jay. And I must say I was out of her room with in 15mins and you could not tell I ad just been waxed at all. Smooth as a baby... Ladies you no what I mean....
Pros: Nothing.... Thats all I'm saying
Cons: Slow my waxing to an 60Mins
After having a terrible experience a few years back, I was afraid to return to this location, but I was brave and gave them another go. Boy am I glad I did! I had the total opposite experience this time. Let me tell you, I have been to spas all over the world and at several locations in Philadelphia and Bluemercury is top notch. Normally I only trust my esthetician at the bluemercury in Chicago, but I thought I would give the philly location another chance a few weeks ago. I had Kelly do my waxing which included full leg and the dreaded brazillian. I had called ahead to make sure she would use the blue wax which is harder, and less painful than regular wax. The esthitician I had a few years ago refused to use it and did a very painful job on my waxing. Anyway Kelly called me right back to confirm that she would indeed use any wax I preferred. I made my appointment and went in to see her a week later.
The wax was painless and quick. Kelly is very friendly and put me at ease right away. We talked the whole time and the appointment flew by. At the end she even gave me hot towels and extra lotion to make sure that there was no wax left behind. "Nobody leaves my session sticky" she told me. Afterward, when I went to pay, the salespeople were friendly and courteous. I have to say, I had a true spa experience.
Most spas treat waxing clients with less respect than those getting other services done. One local spa which I shall not name, comes specifically to mind. Not at bluemercury. You get the spa treatment no matter what you order. My advice to anyone visiting bluemercury is to request Kelly. Also, no matter what city you are in, if there is a bluemercury around, see them first for your spa needs. They won't disappoint.
Pros: Skilled, knowledgable, proffesional, and friendly staff.
Cons: there's only one location in Philly!
Kelly did my brazilian. I have issues w ingrowns and she educated me on after care and my ingrown hairs are dissappearing! She's makes an uncomfortable wax comfortable! Great job, quick and easy!
"BEST FACIAL" I've every had and I have had many in my life time. Nothing was missed I did not received a fuffy facial. (A message facial) I received what a facial is ..... face treatment .... I did not feel rushed in an out... like most places. ;( she told me what I should and should not be doing to my face. I felt like I was at the doctors office. she new her stuff. My face went in looking dry and dull. When I was done my face looked beautiful even my husband and friends notice. When we had dinner 30mins after I left " MS. JAE BARNES" . I felt wonderful I will be seeing " MS. JAE BARNES " often. By the way it was my first time in the spa. I always shop their but , I now will be doing all of my spa service done by Jae Barnes. By the way I got waxing done also by jae. My brows, lips, legs and so on alot of waxing done was not pain full at all.
BRAZILLIAN WAS AWESOME!!!!!! FACIAL WASSSSS AWESOME!!!!!
Pros: THUMBS UP ON THE SPA BY MS. JAE BARNES
Cons: STAFF NEEDS HELP
Worst customer service I have ever encountered ANYWHERE in my life. I am a cosmetic junkie who regularly spends thousands a year - this place offers a great selection but, after my experiences there, I will not set foot in this salon.
Beware. Better customer service at Macy's. Better prices on eBay.
I travel 300 miles twice a year to Bluemercury in Philadelphia.. If you have not tried it you must. The consultants are gracious, skilled and helpful. I have a makeover and pleasant conversation and leave feeling pampered and wonderfully attractive. I am over 50 and a size 10. This has never changed the warm reception and the kind ,knowledgeable as well as immediate attention. I do not consider Bluemercury to be a shop for browsing, if you are not skilled in knowing what can enhance your look then it is the most wonderful place for solid suggestions. Do I spend money, of course. I also receive a magnificent array of samples for both my husband and myself. We look forward to seeing Joe and Rose in the spring. I think I will indulge in a facial!
Pros: beautiful artsy very french feeling shop great knowledgable staff
You were so right !!!! About Jae Barnes her waxing is so awesome my Brazilian painless I was done with in 15mins. She made me feel very comfortable. Also she is the brow doctor they look awesome. She a bit of a neat control (smile) I like that.
Pros: spa is awesome
Cons: sale people need some help
The reason I keep coming back here is because Bluemercury carries the hip new makeup and standby luxury skincare brands.
But their salespeople are AWFUL.
I rarely log on to write a bad review and must admit that I thought other people were exaggerating on here...until I went and saw for myself. They're like a bunch of rude pirhanas, following you around the store as if you're going to steal something (even if you go in well-dressed & with expensive handbag!). I don't know if they work on commission or what, but you feel like you can't even try a lip gloss or squirt of perfume without them saying "Shall I wrap that for you?" while they look you up and down.
SO strange - because the Bluemercury in Princeton, NJ is amazing!! I think it's just this particular store that has the sucky salespeople...lucky Philadelphia.
Pros: Great Luxury Brands
Cons: Obnoxious, Rude Salespeople
To be honest, I am a metrosexual guy; I get facials 4-6 times a year, and have had them all over the world. I just moved from NYC and wanted one ASAP to destress. This wasn't my first choice due to price and being a chain, but man am I glad I went there.
Kelly Smith (definitely ask for her), is simply amazing; she clearly knows her stuff from a technical standpoint but is also very soothing, I can't recommend her highly enough. The only draw back is that I will have to get these reguarly.
Pros: great but not a full spa setting
Cons: slighty pricey
I spent three years leaving in Philadelphia trying to find the perfect brazilian wax and after so many tries I went to Bluemercury. I been able to have an appointment within 3 days. The person which did my wax was Jae Barnes and was the most nice person ever! she made me feel really comfortable, I was really afraid since my skin always get really irritated and always really painful, well she uses two waxes, first one which sticks to your skin and then a second one so that it doesn't pull your skin off and make you hurt! it was so not painful, the price was $55 and the spa is so clean and so relaxing. Really, really loved it! and I am so happy that I finally found her!
Pros: best wax ever! not any pain. Great atmosphere!
Cons: a little bit pricey but like everywhere in Philadelphia
I have tried many beauty products over the years but have never found any as wonderful as the ones at Bluemercury. A friend from work recommened that I try their products for my oily skin. Well, I was skeptical at first, but Bluemercury won me over -- and my skin has never looked better! Now I am a regular shopper at Bluemercury and I love all their products!
I would recommend this store to anyone. The store is beautiful and the staff is knowledgeable and friendly. Highly Recommended!
I have had a problem with skin tone since I turned the big 40 and I found the staff more than helpful. My partner felt right at home as well...
We love the store, the staff, and the SPA!
Pros: Staff, products, location
Cons: need more stores!
The products at bluemercury are what you would expect at a higher-end cosmetics store, but they have nothing you cannot get elsewhere in Philadelphia or online. And I would wholeheartedly recommend getting your products elsewhere. The staff is . . . well, lazy. It takes at least two attempts to get a salesperson's attention, more if you have to interrupt a conversation about a boyfriend and how he never calls when he says he will. They also don't know their product line all that well -- you'll be rewarded with a blank stare if you ask for something out of immediate line of vision.
Cons: lazy staff
I went to bluemercury with my husband who couldn't find his european shampoo anywhere in philly and was sent there to get a replacement. The assistant seemed very knowledgeable and friendly and the recommended product works perfectly well. Although I was perfectly willing to spend more on a big bottle of conditioner and buy even the big shampoo the assistant recommended to try the small conditioner first and see if I like it ! I do like it a lot and will go back to try and buy more products there. Overall I think the person who helped us was terrific and even remembered me when I came back a week later. Concerning the reviews of others on this site: I am normal weight ... but not a size 0 but still got many samples each time.
Pros: terrific service, very good products, trial sizes + samples
Cons: strong smell in shop
I just moved to philly and sort of stumbled upon Bluemercury which was one of the greatest finds EVER!!! The staff is so knowledgeable and attentive that I wont shop anywhere else. I am in my mid 30 and still have those stubborn breakouts but I am also concerned about aging and the girls were able to prescribe me an awesome new skincare routine. I thought the customer service was superb and I just love the whole atmosphere of Bluemercury.
Bluemercury is to be commended on their excellent customer service. The sales staff was very nice and informative. After discussing my skincare concerns, the sales associate made samples for me to try in order to find what works best for my skin. A week later I went back to purchase and had a facial in the spa. Their beauty expertise has made me a client for life!
The staff are snobby and dismissive. Even though there was only one other customer in the store, the salesperson literally waved her hand away while I asked questions about a facial product she recommended --- which turned out to dry out my skin even further. I no longer use the product and I would not recommend anyone to go to this store.
I love going to this store! They carry brands you could not get in center city before.
Everytime I shop there the staff is very sweet and has full knowledge of the products they carry. Don't let the beautiful surroundings distract you from all of the wonderful products.
I have shopped here a multiple times, each time having the same experience as one other reviewer that the staff is generally cold and snobbish. I did not see everyone having that same experience. It seemed if you were 20-30 and a size 0 they were more than happy to help you and gave lots of samples. If you are 40 and plus size as I am(though with plenty of money to spend), you basically get the cold shoulder. It was all they could bring themselves to do to take my money. Go figure. They need an attitude adjustment for ALL customers.
Pros: products, selection, location
Cons: attitude, attitude, attitude
As a frequent Bliss client in NYC, Bluemercury has been quite a find. Just moved here from NYC and didn't think I would find such a great place.
The staff is very cold and impersonal and act like they are doing you a favor by waiting on you. I am a fan of Comptoir Sud Pacifique's vanilla. Last weekend I bought a L'Occitane vanilla foaming bath and said that I had never tried it before. The girl was aghast thinking I had never tried a vanilla bath product. I explained that I used Comptoir but she did not care. I have seen them give samples to other customers but I have never received even ONE. I never feel good shopping at Bluemercury and probably will not go there again.
Pros: Beautiful building, High end products
Cons: Snobby attitude, Impersonal, Stingy with samples