Gene's Foreign Car Services & Parts

★★★★☆

About Gene's Foreign Car Services & Parts

Categories
Hours
Mon - Thu, 8am - 6pm; Fri, 8am - 5pm

Automotive

Automotive
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3.5 4
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pathy towards new customers - Gene's initial diagnosis for my intermittent no-start issue was the fuel pump. Although against my gut feeling, i let them to do the fix at considerable expense ($650 - $220 for the pump, $50 for a filter, the rest is labor). 2 days later, the problem re-occurred and I had to tow it back to the shop at my expense ($50 - first time was free thanks to AAA). The shop determined that it was the crankshaft sensor ($72), a possibility that i had informed them of during my first visit. They refused to negotiate any of the additional work cost and completely shirked off any responsibility. Aside from charging a second diagnostic fee and $140 for the 20 minute install, I am also not convinced that the fuel pump needed a replacement. If i find evidence for this, I will consider a lawsuit. Total for the two visits including a tow approx $950. They have a lot of repeat customers so either they treat their older customers differently or they don't need any new business..

2
★★☆☆☆

pathy towards new customers - Gene's initial diagnosis for my intermittent no-start issue was the fuel pump. Although against my gut feeling, i let them to do the fix at considerable expense ($650 - $220 for the pump, $50 for a filter, the rest is labor). 2 days later, the problem re-occurred and I had to tow it back to the shop at my expense ($50 - first time was free thanks to AAA). The shop determined that it was the crankshaft sensor ($72), a possibility that i had informed them of during my first visit. They refused to negotiate any of the additional work cost and completely shirked off any responsibility. Aside from charging a second diagnostic fee and $140 for the 20 minute install, I am also not convinced that the fuel pump needed a replacement. If i find evidence for this, I will consider a lawsuit. Total for the two visits including a tow approx $950. They have a lot of repeat customers so either they treat their older customers differently or they don't need any new business..

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A friend gave me a good reference to this place. The audi dealer provided me a out-of-his-mid quote. I'll try and see.

3
★★★☆☆

A friend gave me a good reference to this place. The audi dealer provided me a out-of-his-mid quote. I'll try and see.

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I have never been to a more thorough and honest mechanic before, and so I will never part with Gene's again! We have been taking our cars here for the last two years, and have nothing but rave reviews. They are committed to providing quality service, and they go above and beyond the call of duty. Long story short: a part on my VW beetle went bad, and should have been under warranty. Instead of charging us, Harold (mechanic), investigated the issue with VW, called us, contacted the dealership to schedule service, repeatedly called and kept us in the loop, and even offered to drive the car to the dealership to ensure that we were properly serviced! If all businesses were this dedicated and honest, the world would be a better place. Kudos to all at Gene's for their commitment to their clients and to their profession.

5
★★★★★

I have never been to a more thorough and honest mechanic before, and so I will never part with Gene's again! We have been taking our cars here for the last two years, and have nothing but rave reviews. They are committed to providing quality service, and they go above and beyond the call of duty. Long story short: a part on my VW beetle went bad, and should have been under warranty. Instead of charging us, Harold (mechanic), investigated the issue with VW, called us, contacted the dealership to schedule service, repeatedly called and kept us in the loop, and even offered to drive the car to the dealership to ensure that we were properly serviced! If all businesses were this dedicated and honest, the world would be a better place. Kudos to all at Gene's for their commitment to their clients and to their profession.

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Having owned several Mercedes and VW's it is difficult to find good quality repair shop for German Vehicles. Genes provides dealer quality work at a fraction of the cost. I aso had them work on my Honda

4
★★★★☆

Having owned several Mercedes and VW's it is difficult to find good quality repair shop for German Vehicles. Genes provides dealer quality work at a fraction of the cost. I aso had them work on my Honda

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