Palace Travel Inc

★★★★★
  • 123 SOUTH BROAD STREET, SUITE 1040

    Philadelphia, PA 19109

    Map & Directions
  • 215-471-8555

About Palace Travel Inc

Categories
  • Travel Agencies
  • Tours & Excursions
Hours
M-F 9:30am-7pm, Sa-Su Closed
Special Offer
Call Today!
Emails
  • info@palacetravel.com
Year Established
  • 1991
Payment Options
  • American Express
  • Cash
  • Check
  • MasterCard
  • PayPal
  • Visa

Hotels & Travel

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Dear Palace Travel, I want to thank you for making our trip to Ghana so wonderful.

3
★★★★★

Dear Palace Travel, I want to thank you for making our trip to Ghana so wonderful.

.

Thank You! Thank You! Thank You!!! I had a fabulous trip! Everything moved like clock-work--very smoothly, no delays. It was very educational. The only regret I have is that I should have stayed longer. When I plan my next African

3
★★★★★

Thank You! Thank You! Thank You!!! I had a fabulous trip! Everything moved like clock-work--very smoothly, no delays. It was very educational. The only regret I have is that I should have stayed longer. When I plan my next African

.

I just wanted to thank you for all of your help on planning our trip. We had a great time in South Africa and really enjoyed the activities that you scheduled for us. We truly had a great time and couldnt have had this great experience without all of your help.

5
★★★★★

I just wanted to thank you for all of your help on planning our trip. We had a great time in South Africa and really enjoyed the activities that you scheduled for us. We truly had a great time and couldnt have had this great experience without all of your help.

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I think I can speak for Randy when I say that we had a really wonderful time in Ghana. Our tour guide, Jonathan, and our driver Robert, were really helpful and knowledgeable in all respects and were a genuine pleasure to spend two weeks together with.

5
★★★★★

I think I can speak for Randy when I say that we had a really wonderful time in Ghana. Our tour guide, Jonathan, and our driver Robert, were really helpful and knowledgeable in all respects and were a genuine pleasure to spend two weeks together with.

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Thank you for making an experience of a lifetime memorable forever.

5
★★★★★

Thank you for making an experience of a lifetime memorable forever.

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As a retail travel agent, I was working with a University professor who wanted to do a 10-day study course in Ghana. He had very specific requirements. Each day he needed a room where he could lecture and have a classroom discussion, which were part of the course. He wanted to make sure that the itinerary addressed specific elements of the course, and that the guide provided would have an academic background to discuss those elements. He also wanted guest lecturers from some professors located in Ghana.

Palace Travel set all this up for me, and the professor was extremely satisfied. They made all the local arrangements in Ghana, and provided me with the background information. That way, I could concentrate on advising the professor and his students, collecting deposits/final payment, insurance, and so forth. Palace Travel prepared an emergency contact list so that the students could leave that information with their families at home. Their ground operator in Ghana was available to handle any changes that were needed, on the spot.

I would have no hesitation in recommending Palace Travel for being your partner in travel to Africa.

5
★★★★★

As a retail travel agent, I was working with a University professor who wanted to do a 10-day study course in Ghana. He had very specific requirements. Each day he needed a room where he could lecture and have a classroom discussion, which were part of the course. He wanted to make sure that the itinerary addressed specific elements of the course, and that the guide provided would have an academic background to discuss those elements. He also wanted guest lecturers from some professors located in Ghana.

Palace Travel set all this up for me, and the professor was extremely satisfied. They made all the local arrangements in Ghana, and provided me with the background information. That way, I could concentrate on advising the professor and his students, collecting deposits/final payment, insurance, and so forth. Palace Travel prepared an emergency contact list so that the students could leave that information with their families at home. Their ground operator in Ghana was available to handle any changes that were needed, on the spot.

I would have no hesitation in recommending Palace Travel for being your partner in travel to Africa.

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I arrived in London Heathrow this morning from Accra and will continue travelling to Portugal and Spain in a few hours to continue my journey for another week and a half before I head home. I had the most extraordinary trip to Ghana. British Airways messed up my arrival by cancelling the flight but thankfully, your Palace Travel agent shifted everything forward by one day so my stay was extended. It was a perfect visit. I was impressed with how Joshua managed my tour. He handled everything with great consideration and efficiency. Best of all he selected Jonathan Doe, a superb guide who is an expert in Ghana history and culture who provided me with the most professional information and guidance. Also I had a masterful driver, Paul who made me feel very safe. Hotels were beautifully located and the service was all high quality. This trip was beyond my expectations and I highly recommend Palace Travel and Continental Tours to everybody.

5
★★★★★

I arrived in London Heathrow this morning from Accra and will continue travelling to Portugal and Spain in a few hours to continue my journey for another week and a half before I head home. I had the most extraordinary trip to Ghana. British Airways messed up my arrival by cancelling the flight but thankfully, your Palace Travel agent shifted everything forward by one day so my stay was extended. It was a perfect visit. I was impressed with how Joshua managed my tour. He handled everything with great consideration and efficiency. Best of all he selected Jonathan Doe, a superb guide who is an expert in Ghana history and culture who provided me with the most professional information and guidance. Also I had a masterful driver, Paul who made me feel very safe. Hotels were beautifully located and the service was all high quality. This trip was beyond my expectations and I highly recommend Palace Travel and Continental Tours to everybody.

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Hi Mary! The trip was great! Thanks for all your work and support! I was especially impressed with our wonderful tour guide, Jonathan, who went out of his way to ensure that our group was well cared for and that our various outings were a ...

5
★★★★★

Hi Mary! The trip was great! Thanks for all your work and support! I was especially impressed with our wonderful tour guide, Jonathan, who went out of his way to ensure that our group was well cared for and that our various outings were a ...

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I just returned this afternoon from Accra and wanted you to know that we had a fabulous trip. Thank you again for planning our wonderful adventure. Unfortunately the Bakatue festival ended up not happening, but it did not matter at all! We were given plenty of alternative ways to spend our time. The guides were most helpful and friendly as were the people in Accra. Im happy to say my tour was all positive!

5
★★★★★

I just returned this afternoon from Accra and wanted you to know that we had a fabulous trip. Thank you again for planning our wonderful adventure. Unfortunately the Bakatue festival ended up not happening, but it did not matter at all! We were given plenty of alternative ways to spend our time. The guides were most helpful and friendly as were the people in Accra. Im happy to say my tour was all positive!

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Please forgive me for my delay in contacting you. The Guides were extremely knowledgeable, patient and professional. They were always early for our pickup times; they knew the plan and helped familiarize ourselves with what we needed to do when they werent around. They were rich with information about the history, animals, sights, politics, etc. They were truly a pleasure.

The Hotels were very nice and the staff was hospitable. The restaurants were nice, with great atmospheres, delicious foods and a wide selection.

The itinerary was jam packed with everything that we wanted to do. We saw and experienced so much that it was impossible to articulate the experience to others. It was an excellent diversity of tours, from museums, to Natural Wonders, to local villages, to big cities, to the bush! This was truly an experience of a lifetime and I will highly recommend it to others.

We had a phenomenal time.

THANK YOU VERY MUCH!!! ..and PLEASE THANK the Tour Guides.

5
★★★★★

Please forgive me for my delay in contacting you. The Guides were extremely knowledgeable, patient and professional. They were always early for our pickup times; they knew the plan and helped familiarize ourselves with what we needed to do when they werent around. They were rich with information about the history, animals, sights, politics, etc. They were truly a pleasure.

The Hotels were very nice and the staff was hospitable. The restaurants were nice, with great atmospheres, delicious foods and a wide selection.

The itinerary was jam packed with everything that we wanted to do. We saw and experienced so much that it was impossible to articulate the experience to others. It was an excellent diversity of tours, from museums, to Natural Wonders, to local villages, to big cities, to the bush! This was truly an experience of a lifetime and I will highly recommend it to others.

We had a phenomenal time.

THANK YOU VERY MUCH!!! ..and PLEASE THANK the Tour Guides.

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Thank you so much for our wonderful tour of Ghana....

Our guide George and driver Sam did a wonderful job showing us all over Ghana.

The hotels were all great except for the brick tower at Chances Hotel in Ho. luckily our guide George moved us to the Chalets in the other complex which was much better.
Thanks again for a very memorable trip to Ghana.

5
★★★★★

Thank you so much for our wonderful tour of Ghana....

Our guide George and driver Sam did a wonderful job showing us all over Ghana.

The hotels were all great except for the brick tower at Chances Hotel in Ho. luckily our guide George moved us to the Chalets in the other complex which was much better.
Thanks again for a very memorable trip to Ghana.

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I have used Palace Travel several times for clients traveling to Ghana for the USA. They have always returned indicating what an educational and wonderful time they had. And that they would recommend Palace Travel to any and all of their friends traveling to Africa. The tour operators that were used were excellent, knowledgeable, friendly and just wonderful people to be around and with. I am planning to take a group of clients to South Africa next year (2013) and it is my plan to have Palace Travel assist with this tour. I dont hesitate in recommending Palace Travel to all of my clients and friends for their travel to Africa. Palace Travel does an excellent job and their services are outstanding.

5
★★★★★

I have used Palace Travel several times for clients traveling to Ghana for the USA. They have always returned indicating what an educational and wonderful time they had. And that they would recommend Palace Travel to any and all of their friends traveling to Africa. The tour operators that were used were excellent, knowledgeable, friendly and just wonderful people to be around and with. I am planning to take a group of clients to South Africa next year (2013) and it is my plan to have Palace Travel assist with this tour. I dont hesitate in recommending Palace Travel to all of my clients and friends for their travel to Africa. Palace Travel does an excellent job and their services are outstanding.

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I booked a group through Palace Travel to Ghana this past winter and my 7 clients totally enjoyed their experience. The staff at Palace travel was very helpful in guiding me with hotels and what my clients were going to see and do while in Africa. Palace travel went above and beyond even when my clients decided to do their own thing when it came to getting visa and few almost did not get them when they did not follow the directions that were given. Palace Travel still helped my clients all the way through the process and assisted them in getting all of their visas. I am actually working on booking a trip to Senegal with those same clients for 2013. Overall I will work with them again and again and look forward to the great customer service from start to finish.

5
★★★★★

I booked a group through Palace Travel to Ghana this past winter and my 7 clients totally enjoyed their experience. The staff at Palace travel was very helpful in guiding me with hotels and what my clients were going to see and do while in Africa. Palace travel went above and beyond even when my clients decided to do their own thing when it came to getting visa and few almost did not get them when they did not follow the directions that were given. Palace Travel still helped my clients all the way through the process and assisted them in getting all of their visas. I am actually working on booking a trip to Senegal with those same clients for 2013. Overall I will work with them again and again and look forward to the great customer service from start to finish.

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I just wanted to take the time to say thank you to the staff of Palace Travel. From the beginning until my clients got back from Ghana you all made sure that I and my clients had the most up to date information as well understanding of the destination that my clients were traveling to. The experience with Palace Travel has been great. I look forward to booking my next trip to Africa with you.

5
★★★★★

I just wanted to take the time to say thank you to the staff of Palace Travel. From the beginning until my clients got back from Ghana you all made sure that I and my clients had the most up to date information as well understanding of the destination that my clients were traveling to. The experience with Palace Travel has been great. I look forward to booking my next trip to Africa with you.

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I'm writing you from Ghana -- things are going well. Today we had our naming ceremony which was completely amazing. The people in our group have been very pleasant....no issues to report. I've taken more pictures than Jesus has eyes, and spent more of Visa's money than I'd rather admit. Our hotel was switched from Coconut Grove to the Elmina Bay Hotel --- I'm going to send you pictures, this place is amazing, simply amazing. I'm extremely happy I took this trip. I wouldnt change anything for the world.

5
★★★★★

I'm writing you from Ghana -- things are going well. Today we had our naming ceremony which was completely amazing. The people in our group have been very pleasant....no issues to report. I've taken more pictures than Jesus has eyes, and spent more of Visa's money than I'd rather admit. Our hotel was switched from Coconut Grove to the Elmina Bay Hotel --- I'm going to send you pictures, this place is amazing, simply amazing. I'm extremely happy I took this trip. I wouldnt change anything for the world.

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Thank you so much for your kindness and understanding. I cannot begin to tell you how disappointed I am that I am not able to go on my trip. I was so looking forward to it. But I have to think about my health first. I am hoping and looking forward to traveling with Palace Travel in the future. Thank you again for the great customer service you have given to me under these unfortunate circumstances. I really look forward on planning a trip with your travel agency in the future. Please keep me on your mailing list. I will be in touch with you about theSouth Africa and Senegal trip in March after my recovery. Thank you again and I hope the trip is a success for everyone who will be going.

5
★★★★★

Thank you so much for your kindness and understanding. I cannot begin to tell you how disappointed I am that I am not able to go on my trip. I was so looking forward to it. But I have to think about my health first. I am hoping and looking forward to traveling with Palace Travel in the future. Thank you again for the great customer service you have given to me under these unfortunate circumstances. I really look forward on planning a trip with your travel agency in the future. Please keep me on your mailing list. I will be in touch with you about theSouth Africa and Senegal trip in March after my recovery. Thank you again and I hope the trip is a success for everyone who will be going.

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Dear Palace Travel, I want to thank you for making our trip to Ghana so wonderful.

5
★★★★★

Dear Palace Travel, I want to thank you for making our trip to Ghana so wonderful.

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My clients were so thoroughly pleased with the entire tour. They were transferred to hotels that were not on the itinerary to even better ones, to include a "townhouse" type of accommodation. They raved about their tour guides and the absolute fun they had while at a private home where they experienced their authentic African hospitality and cuisine, to include the dances and entertainment given to them by several tribes. They raved about their tour guides and the absolute fun they had while at a private home where they experienced their authentic African hospitality and cuisine, to include the dances and entertainment given to them by several tribes. For all of them, it was a "trip of a life-time", and they were absolutely thoroughly pleased and delighted. Thank you Palace Travel for a job well done!!!

5
★★★★★

My clients were so thoroughly pleased with the entire tour. They were transferred to hotels that were not on the itinerary to even better ones, to include a "townhouse" type of accommodation. They raved about their tour guides and the absolute fun they had while at a private home where they experienced their authentic African hospitality and cuisine, to include the dances and entertainment given to them by several tribes. They raved about their tour guides and the absolute fun they had while at a private home where they experienced their authentic African hospitality and cuisine, to include the dances and entertainment given to them by several tribes. For all of them, it was a "trip of a life-time", and they were absolutely thoroughly pleased and delighted. Thank you Palace Travel for a job well done!!!

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I look forward to planning other trips with Palace Travel. It is a delight to work with you. Thank you for a job well done!

5
★★★★★

I look forward to planning other trips with Palace Travel. It is a delight to work with you. Thank you for a job well done!

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When I asked others who they would recommend to guide us in the process of planning a trip to Ghana, more often than not, the answer came back the same -- Palace Travel.

5
★★★★★

When I asked others who they would recommend to guide us in the process of planning a trip to Ghana, more often than not, the answer came back the same -- Palace Travel.

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Thank you for all your hard work and attention to detail in preparing our flights to Ghana.

5
★★★★★

Thank you for all your hard work and attention to detail in preparing our flights to Ghana.

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My wife and I thoroughly enjoyed the traditional Ghanian cooking class. I especially enjoyed a dish called ??Red-Red? which consists of plantains and beans cooked in palm oil. Trust me when I say, IT??S DELICIOUS! We also had an opportunity to make Fu-Fu by pounding Casava and unripe Plantains. That was truly a work out.

5
★★★★★

My wife and I thoroughly enjoyed the traditional Ghanian cooking class. I especially enjoyed a dish called ??Red-Red? which consists of plantains and beans cooked in palm oil. Trust me when I say, IT??S DELICIOUS! We also had an opportunity to make Fu-Fu by pounding Casava and unripe Plantains. That was truly a work out.

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We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards.

5
★★★★★

We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards.

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The Festival in the Desert tour in Mali was exceptional!!! The impression of all 8 travelers, myself included was very very positive. This is mainly due to extraordinary group of guides and drivers we had and overall superb organization.

5
★★★★★

The Festival in the Desert tour in Mali was exceptional!!! The impression of all 8 travelers, myself included was very very positive. This is mainly due to extraordinary group of guides and drivers we had and overall superb organization.

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Dear Palace Travel, The trip was great for our educational purposes. I hope to have the chance to lead another one of these group trips soon.

5
★★★★★

Dear Palace Travel, The trip was great for our educational purposes. I hope to have the chance to lead another one of these group trips soon.

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This trip was beyond my expectation. I want to thank you for your wonderful service and assure that I would be happy to recommend Palace Travel and Continental Tours to all my friends and colleagues. I do think your service for academics is really of the highest order.

5
★★★★★

This trip was beyond my expectation. I want to thank you for your wonderful service and assure that I would be happy to recommend Palace Travel and Continental Tours to all my friends and colleagues. I do think your service for academics is really of the highest order.

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Thank you all for the marvelous arrangements for our trip to Senegal and Cape Verde. It was one of the greatest experiences of our lives. The attention to detail in every aspect of our trip was duly noted. The tour guides were excellent. Le Meridien was absolutely fabulous, as well as all of the other hotels. Again, I must thank you for all of your efforts. Your kindness and professionalism throughout the organization of our trip is greatly appreciated by me and my family. As a result of the enjoyment that we experienced on this trip, we will definitely call upon the services of Palace Travel when we visit Africa again and I will definitely recommend your company to others. Thank you for making an experience of a lifetime memorable forever.

5
★★★★★

Thank you all for the marvelous arrangements for our trip to Senegal and Cape Verde. It was one of the greatest experiences of our lives. The attention to detail in every aspect of our trip was duly noted. The tour guides were excellent. Le Meridien was absolutely fabulous, as well as all of the other hotels. Again, I must thank you for all of your efforts. Your kindness and professionalism throughout the organization of our trip is greatly appreciated by me and my family. As a result of the enjoyment that we experienced on this trip, we will definitely call upon the services of Palace Travel when we visit Africa again and I will definitely recommend your company to others. Thank you for making an experience of a lifetime memorable forever.

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Our trip was wonderful! Thank you for all of your help. Kenya and Tanzania were wonderful highlights. Egypt was spectacular!! Thank you for ALL that you have done in order to make this a super trip! Thank you, thank you, thank you! Without your help, insight and guidance, I could never have accomplished any of this! Palace Travel gave me the best personal attention anyone could ask or hope for. You followed through, provided much helpful advice and were always courteous and patient with my many detailed questions. I am most grateful! I look forward to planning other trips with Palace Travel. It is a delight to work with you. Thank you for a job well done!

5
★★★★★

Our trip was wonderful! Thank you for all of your help. Kenya and Tanzania were wonderful highlights. Egypt was spectacular!! Thank you for ALL that you have done in order to make this a super trip! Thank you, thank you, thank you! Without your help, insight and guidance, I could never have accomplished any of this! Palace Travel gave me the best personal attention anyone could ask or hope for. You followed through, provided much helpful advice and were always courteous and patient with my many detailed questions. I am most grateful! I look forward to planning other trips with Palace Travel. It is a delight to work with you. Thank you for a job well done!

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I am back from Ghana and just wanted to let you know that we had a wonderful time. Anamabo Beach Resort is a great property with a beautiful beach. Your agents in Ghana were very responsive and took great care of us. The tours of Cape Coast Castle and Kakum National Park were great. I have to put in very special praise for our guide. He was very friendly, responsive and flexible to the needs of our group. Our group had a great lunch at a place on the way to Kakum (Han??s Cottage), which he suggested. When I became petrified on the canopy walk, it was our guide's gentle encouragement that gave me the courage to persevere and make it across. We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards.

5
★★★★★

I am back from Ghana and just wanted to let you know that we had a wonderful time. Anamabo Beach Resort is a great property with a beautiful beach. Your agents in Ghana were very responsive and took great care of us. The tours of Cape Coast Castle and Kakum National Park were great. I have to put in very special praise for our guide. He was very friendly, responsive and flexible to the needs of our group. Our group had a great lunch at a place on the way to Kakum (Han??s Cottage), which he suggested. When I became petrified on the canopy walk, it was our guide's gentle encouragement that gave me the courage to persevere and make it across. We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards.

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Words can??t express how amazing the trip was for us. My wife and I travel quite often but we both can honestly say that it was the trip of a lifetime. Since I have always been intrigued by the transatlantic slave trade, it was an awesome experience to witness firsthand many of the things I had only read about in books. I have to admit that since most of the books I??ve read about slavery were written by an American author, their writings can not come close to a tour of Elmina or Cape Coast Castle provided by a true ??African.?

5
★★★★★

Words can??t express how amazing the trip was for us. My wife and I travel quite often but we both can honestly say that it was the trip of a lifetime. Since I have always been intrigued by the transatlantic slave trade, it was an awesome experience to witness firsthand many of the things I had only read about in books. I have to admit that since most of the books I??ve read about slavery were written by an American author, their writings can not come close to a tour of Elmina or Cape Coast Castle provided by a true ??African.?

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Palace Travel provided an itinerary that was accurate and complete. When we arrived in Ghana, our tour guide met us at the airport on time and was with us during every waking hour thereafter. He was friendly, knowledgeable and, most of all, patient. In addition to our tour guide, the driver, was also great. He did his job expertly. Most importantly, we were able to visit and see all that the tour documents advertised and then some. Clearly, in an age and time when the consumer often falls victim to scams and anemic service, our experience with Palace Travel was much better than we could have ever imagined.

5
★★★★★

Palace Travel provided an itinerary that was accurate and complete. When we arrived in Ghana, our tour guide met us at the airport on time and was with us during every waking hour thereafter. He was friendly, knowledgeable and, most of all, patient. In addition to our tour guide, the driver, was also great. He did his job expertly. Most importantly, we were able to visit and see all that the tour documents advertised and then some. Clearly, in an age and time when the consumer often falls victim to scams and anemic service, our experience with Palace Travel was much better than we could have ever imagined.

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First of all, Palace Travel gave us an honest assessment of all of the cost we could expect. The factsheet that they provided us with contained very helpful advice and tips to assist us as first time international travelers. I then had more questions that I e-mailed to them, which they answered promptly.

5
★★★★★

First of all, Palace Travel gave us an honest assessment of all of the cost we could expect. The factsheet that they provided us with contained very helpful advice and tips to assist us as first time international travelers. I then had more questions that I e-mailed to them, which they answered promptly.

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My wife and I would like to express our deepest appreciation for your assistance in coordinating our trip to Ghana, Africa. Your willingness to go above and beyond to ensure our trip was a success is a rarity in today??s business environment. We also thank you for covering the extra night in Accra.

5
★★★★★

My wife and I would like to express our deepest appreciation for your assistance in coordinating our trip to Ghana, Africa. Your willingness to go above and beyond to ensure our trip was a success is a rarity in today??s business environment. We also thank you for covering the extra night in Accra.

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Thank You! Thank You! Thank You!!! I had a fabulous trip! Everything moved like clock-work--very smoothly, no delays. It was very educational. The only regret I have is that I should have stayed longer. When I plan my next African adventure I

5
★★★★★

Thank You! Thank You! Thank You!!! I had a fabulous trip! Everything moved like clock-work--very smoothly, no delays. It was very educational. The only regret I have is that I should have stayed longer. When I plan my next African adventure I

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We thank you and look forward to using the services of Palace Travel again for our group tours to Africa in the future.

5
★★★★★

We thank you and look forward to using the services of Palace Travel again for our group tours to Africa in the future.

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Our trip was amazing! We really appreciate all the hard work you did to make this trip enjoyable for the group!

We were EXTREMELY pleased with the tour agent in Ghana, especially our tour guide.

Thanks,

5
★★★★★

Our trip was amazing! We really appreciate all the hard work you did to make this trip enjoyable for the group!

We were EXTREMELY pleased with the tour agent in Ghana, especially our tour guide.

Thanks,

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Palace Travel arranged a trip to Ethiopia for me in November 2011. It was a wonderful trip. Ethiopia is a fascinating country and we had a great itinerary. We had excellent guides everywhere we went. We had a lot of internal flights, and all of the airport pickups went very smoothly. When I first became interested in going to Ethiopia, I looked for tour companies on the Internet and that's how I found Palace Travel. They turned out to be very nice to work with. I would use them again.

4
★★★★☆

Palace Travel arranged a trip to Ethiopia for me in November 2011. It was a wonderful trip. Ethiopia is a fascinating country and we had a great itinerary. We had excellent guides everywhere we went. We had a lot of internal flights, and all of the airport pickups went very smoothly. When I first became interested in going to Ethiopia, I looked for tour companies on the Internet and that's how I found Palace Travel. They turned out to be very nice to work with. I would use them again.

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I was skeptical at first about this company but after some thinking and talking it over with my girlfriend, we gave them a call. I'm glad we did!

Palace Travel took their time and worked out all the neccessary arrangements. They stayed in touch with us and even gave us great advice on traveling through Africa. Anyway, we wanted to go some place special so we chose their Morocco, Senegal, and Ghana package. It was two of the most unforgetable weeks of our lives.

Our guide was so kind and helpful. Casablanca was gorgeous, as was this little resort town called Ifrane. In the middle of our tour we visited this place called the Door of No Return on Goree Island. And even though I'm afraid of heights, the aerial walkway in Kakum was breath-taking! wow! we loved every second of it (except the one day it rained for 4 hours).

Thanks Palace Travel for a perfect vacation getaway.??

2
★★★★★

I was skeptical at first about this company but after some thinking and talking it over with my girlfriend, we gave them a call. I'm glad we did!

Palace Travel took their time and worked out all the neccessary arrangements. They stayed in touch with us and even gave us great advice on traveling through Africa. Anyway, we wanted to go some place special so we chose their Morocco, Senegal, and Ghana package. It was two of the most unforgetable weeks of our lives.

Our guide was so kind and helpful. Casablanca was gorgeous, as was this little resort town called Ifrane. In the middle of our tour we visited this place called the Door of No Return on Goree Island. And even though I'm afraid of heights, the aerial walkway in Kakum was breath-taking! wow! we loved every second of it (except the one day it rained for 4 hours).

Thanks Palace Travel for a perfect vacation getaway.??

Pros: Very helpful. Great tour packages. Very friendly staff.

Cons: none to report

.

They deserve negative 10 stars! I have traveled all over the world and this agency is the worse. Promised a lot but didn't deliver. Got my tickets messed up and the sales rep didn't really know what tour package she was selling. Got to my destination and didn't get anything that was promised. Miserable. Very low accommodations but they charged a lot. When we complained, they did nothing about it. Never responded. Never acknowledged that the tours they were selling did not deliver what they promised! This agency needs to be reported to authorities because they RIP people off!

0
★☆☆☆☆

They deserve negative 10 stars! I have traveled all over the world and this agency is the worse. Promised a lot but didn't deliver. Got my tickets messed up and the sales rep didn't really know what tour package she was selling. Got to my destination and didn't get anything that was promised. Miserable. Very low accommodations but they charged a lot. When we complained, they did nothing about it. Never responded. Never acknowledged that the tours they were selling did not deliver what they promised! This agency needs to be reported to authorities because they RIP people off!

Pros: None

Cons: Did not get what I paid for,over promised - under delivered

.

I would give this travel agency less than one star or even zero, but there is no option for that here.

I contacted Palace Travel a few months ago to arrange flights for a trip to Africa for myself and two friends.

Everything went smoothly at first until we noticed about a month before we left that our reservations were not showing up on the airlines' respective websites (Delta and Royal Air Maroc, which codeshare).

Thus ensued a flurry of emails and phone calls to straighten out the situation including several inadequate explanations from MARY, the manager and DAN, who helped us with our original reservation.

After no less than a half dozen iterations, each reflecting a schedule from our original itineraries, we thought our reservations were corrected and embarked on our journey. Along the way we were also given conflicting explanations for changes in our connecting flights including once being told in writing that we could not have less than two hours between a domestic and international flight and another time being told that a less than one hour connection to an international flight was perfectly fine. Clearly someone was not being truthful. I suspect they never submitted the original itineraries when we purchased them and then had to scramble to make it work. But that is just speculation. Back to the facts...

The trouble continued when one of us arrived to check in for her outgoing flight from the US. She was delayed at check in for almost an hour while the agent searched for her reservation.

The worst error was when I arrived at the airport for my flight home from Morocco. I did not have a ticket in their system. Instead, I had a ticket for an itinerary that showed one of the incorrect versions they had booked at a prior point during the back and forth. I was asked to pay EUR 150 to board the plane to get back home to the US.

When I called MARY on Monday she agreed to pay the fee but was completely uninterested in hearing me express my disappointment in their poor level of service. She was short with me, cut me off, and used a very condescending tone even as she said the words, "I'm sorry.". She also did not offer any compensation for our trouble. So, not only did they get it wrong several times, they were also quite rude and demonstrated a total lack of customer service.

I would NEVER EVER recommend this travel agent to a friend and will not use them in the future. Be warned that they are excessively incompetent and insufferably rude.

0
★☆☆☆☆

I would give this travel agency less than one star or even zero, but there is no option for that here.

I contacted Palace Travel a few months ago to arrange flights for a trip to Africa for myself and two friends.

Everything went smoothly at first until we noticed about a month before we left that our reservations were not showing up on the airlines' respective websites (Delta and Royal Air Maroc, which codeshare).

Thus ensued a flurry of emails and phone calls to straighten out the situation including several inadequate explanations from MARY, the manager and DAN, who helped us with our original reservation.

After no less than a half dozen iterations, each reflecting a schedule from our original itineraries, we thought our reservations were corrected and embarked on our journey. Along the way we were also given conflicting explanations for changes in our connecting flights including once being told in writing that we could not have less than two hours between a domestic and international flight and another time being told that a less than one hour connection to an international flight was perfectly fine. Clearly someone was not being truthful. I suspect they never submitted the original itineraries when we purchased them and then had to scramble to make it work. But that is just speculation. Back to the facts...

The trouble continued when one of us arrived to check in for her outgoing flight from the US. She was delayed at check in for almost an hour while the agent searched for her reservation.

The worst error was when I arrived at the airport for my flight home from Morocco. I did not have a ticket in their system. Instead, I had a ticket for an itinerary that showed one of the incorrect versions they had booked at a prior point during the back and forth. I was asked to pay EUR 150 to board the plane to get back home to the US.

When I called MARY on Monday she agreed to pay the fee but was completely uninterested in hearing me express my disappointment in their poor level of service. She was short with me, cut me off, and used a very condescending tone even as she said the words, "I'm sorry.". She also did not offer any compensation for our trouble. So, not only did they get it wrong several times, they were also quite rude and demonstrated a total lack of customer service.

I would NEVER EVER recommend this travel agent to a friend and will not use them in the future. Be warned that they are excessively incompetent and insufferably rude.

Pros: none

Cons: incompetent

Message from Palace Travel Inc

Since 1991, Palace Travel has expanded our offering of tours, safaris and other travel arrangements to more than thirty African destinations.



Destinations include Ghana, Mali, Senegal, and Libya in addition to the usual Africa vacation destinations such as South Africa, Kenya, Tanzania, Egypt, Morocco, among others. Whether the destination is West Africa or East Africa, North Africa or Southern Africa, Central Africa or the Indian Ocean Islands,Palace Travel is your most comprehensive Africa travel specialist.



Palace Travel is the only North American travel company with wholly owned, fully operational offices that are strategically located in West Africa. Our staff has extensive experience in all aspects of tourism, in addition to an in-depth knowledge of local cultures, languages and traditions. Tours are conducted by experienced staff with company owned vehicles, which guarantee personalized, reliable, professional service, and allows us to pass significant savings to our clientele. Travel itineraries are specially crafted to reflect a unique blend of culture, history and traditional tourism in Africa.



Our tours can be customized to meet the interests of diverse groups such as religious, professional, volunteer and academic organizations, and the solo traveler.



Palace Travel is uniquely positioned to arrange tours to one or a combination of the following West African countries: Our Services Services include group tours, safaris, FITs, educational tours including meaningful Service Learning Experiences, MICE ( Meeting, Incentives, Conventions and Events ) and Voluntour ( Volunteering while on vacation ) Palace Travel is known for exceptional value, service with a personal touch and experience you can trust. Our unique accommodations range from small family-owned and managed guest houses to luxury 5-star properties

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