Pet Emergency Treatment Service

★★★☆☆
  • 930 N Queen St

    Lancaster, PA 17603

    Map & Directions
  • 717-295-7387

About Pet Emergency Treatment Service

Categories
  • Pet Services
  • Veterinarians
  • Emergency Vets
Hours
M-Th 6pm-8am, F 6pm-midnight, Sa-Su 24hr
Special Offer
Call Today!
Emails
  • info@lancasterpetemergency.com
Phones
  • Fax (717-295-1948)
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Pets & Animals

Pets & Animals
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2.8333 18
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This place is absolutely horrible and the vets are shoddy at best. Our lab needed an emergency C-Section. The vet did his job but neglected to tell us that he left a placenta inside of her. If she had not passed the placenta, she would have died. That is negligence. When we called to ask about it he just said, "Yeah, I wish I would have told you about that." You think?! By the time she would have gotten sick, it would have been too late.

In the middle of the night one of the puppies needed brought in. PETS was our only option. They looked him over and gave him fluid and said we needed to tube feed him every three hours. Fine. Except for today he was still failing and we went back to PETS (holiday, no other choice), and they said, oh yeah. He has a secondary clef palate. Only the worst of vets would not have noticed that the last time. How could they have missed a giant hole in the roof of his mouth? So we were charged for another visit, even though the woman ringing us up said, "If you had seen the same vet as yesterday, he probably wouldn't have charged you..... But you saw someone else, so we have to charge you." Sorry, we don't make the schedule, and it was an incompetent vet who didn't inform us of the real problem, thus FORCING us to come back the next day.

After spending over $3000 in forty eight hours at the vets, our expenses were exhausted, but we were 15 dollars short. The treatment we received was horrible. We felt like criminals. I understand that this is a business, but even at the emergency C-Section we were told that if we didn't have the full amount, we would be asked to leave. Animals do not come first at this establishment. Money does. And that wouldn't be a problem if the care were at least mediocre, but it's not.

1
★☆☆☆☆

This place is absolutely horrible and the vets are shoddy at best. Our lab needed an emergency C-Section. The vet did his job but neglected to tell us that he left a placenta inside of her. If she had not passed the placenta, she would have died. That is negligence. When we called to ask about it he just said, "Yeah, I wish I would have told you about that." You think?! By the time she would have gotten sick, it would have been too late.

In the middle of the night one of the puppies needed brought in. PETS was our only option. They looked him over and gave him fluid and said we needed to tube feed him every three hours. Fine. Except for today he was still failing and we went back to PETS (holiday, no other choice), and they said, oh yeah. He has a secondary clef palate. Only the worst of vets would not have noticed that the last time. How could they have missed a giant hole in the roof of his mouth? So we were charged for another visit, even though the woman ringing us up said, "If you had seen the same vet as yesterday, he probably wouldn't have charged you..... But you saw someone else, so we have to charge you." Sorry, we don't make the schedule, and it was an incompetent vet who didn't inform us of the real problem, thus FORCING us to come back the next day.

After spending over $3000 in forty eight hours at the vets, our expenses were exhausted, but we were 15 dollars short. The treatment we received was horrible. We felt like criminals. I understand that this is a business, but even at the emergency C-Section we were told that if we didn't have the full amount, we would be asked to leave. Animals do not come first at this establishment. Money does. And that wouldn't be a problem if the care were at least mediocre, but it's not.

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I am posting this on every review site I can find because our experience was sickening. This place is absolutely horrible and the vets are shoddy at best. Our lab needed an emergency C-Section. The vet did his job but neglected to tell us

3
★★★★★

I am posting this on every review site I can find because our experience was sickening. This place is absolutely horrible and the vets are shoddy at best. Our lab needed an emergency C-Section. The vet did his job but neglected to tell us

.

This morning I called this place and arrived before 8am with a sick rabbit, that I told the person on the phone was struggling with digestive issue, not eating, and not having bowel moments. I asked before making the drive to Lancaster do you have a Vet that works with rabbits, as this is an emergency because if she has Gastrointestinal Stasis which all symptoms lead to this diagnosis she has to be seen quickly. I was told yes and made the drive. Although their web site states " Patients with life threatening problems are seen immediately" we sat in the waiting room for at least 15 minutes and then waiting in the exam room another 10 . I was also told by the tech that the Vet that did rabbits was leaving at 8 , since he was on a 13 hour shift and the other Vet was allergic to rabbits, but would put gloves on. Exotics were not her specialty. The woman at the front desk told me the Vet coming in has to conference with the Vet leaving prior to seeing NEW patients.
After a less then 3 minute exam the rabbit died on the table. I was then charged 141.50 for the service.........while their web site states 87.00. Although the vet took the rabbit to the gas anesthesia room, stating she had a faint heart beat, but was basically gone,returned in seconds and stated she had died.

So first EMERGENCY should be treated like an emergency. Second, do not tell pet owners that you have a VET that works with animals and then upon arriving tell me their shift has ended, and 3rd, over charge for 5 minutes of no help.......

Shame on you,

1
★☆☆☆☆

This morning I called this place and arrived before 8am with a sick rabbit, that I told the person on the phone was struggling with digestive issue, not eating, and not having bowel moments. I asked before making the drive to Lancaster do you have a Vet that works with rabbits, as this is an emergency because if she has Gastrointestinal Stasis which all symptoms lead to this diagnosis she has to be seen quickly. I was told yes and made the drive. Although their web site states " Patients with life threatening problems are seen immediately" we sat in the waiting room for at least 15 minutes and then waiting in the exam room another 10 . I was also told by the tech that the Vet that did rabbits was leaving at 8 , since he was on a 13 hour shift and the other Vet was allergic to rabbits, but would put gloves on. Exotics were not her specialty. The woman at the front desk told me the Vet coming in has to conference with the Vet leaving prior to seeing NEW patients.
After a less then 3 minute exam the rabbit died on the table. I was then charged 141.50 for the service.........while their web site states 87.00. Although the vet took the rabbit to the gas anesthesia room, stating she had a faint heart beat, but was basically gone,returned in seconds and stated she had died.

So first EMERGENCY should be treated like an emergency. Second, do not tell pet owners that you have a VET that works with animals and then upon arriving tell me their shift has ended, and 3rd, over charge for 5 minutes of no help.......

Shame on you,

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This morning I took my dog in since no other vet offices were available to help. My dog needed to be put down. Dr Huber attended as well as another courteous young man. I wasn't sure if euthanasia was the answer when I went in, but I needed some advice and appropriate care for my suffering pet. Dr Huber gave me his best opinion based on his limited knowledge of her history. He was patient and caring and allowed me the time and sincerity to make the decision. Overall it was the best experience I could have imagined for my first pet. Thank you Dr Huber and your assistant-you made a tough experience as tolerable as possible for the broken hearted.

4
★★★★☆

This morning I took my dog in since no other vet offices were available to help. My dog needed to be put down. Dr Huber attended as well as another courteous young man. I wasn't sure if euthanasia was the answer when I went in, but I needed some advice and appropriate care for my suffering pet. Dr Huber gave me his best opinion based on his limited knowledge of her history. He was patient and caring and allowed me the time and sincerity to make the decision. Overall it was the best experience I could have imagined for my first pet. Thank you Dr Huber and your assistant-you made a tough experience as tolerable as possible for the broken hearted.

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.

I agree- 1. show me the money
2. we have to put the dog under anesthesia (I've done it myself 5 minute procedure but didn't have the supplies)
3. $865 you're in shock (their quote was 5-600).

Good part is the vet is knowledgable. Bad part is he knows enough to get that animal to sleep and rationalize it so it's difficult when you've got a medical person running the money show because anything is needed they decide you need.

You won't leave there under $1000 average, I'd say.

1
★☆☆☆☆

I agree- 1. show me the money
2. we have to put the dog under anesthesia (I've done it myself 5 minute procedure but didn't have the supplies)
3. $865 you're in shock (their quote was 5-600).

Good part is the vet is knowledgable. Bad part is he knows enough to get that animal to sleep and rationalize it so it's difficult when you've got a medical person running the money show because anything is needed they decide you need.

You won't leave there under $1000 average, I'd say.

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We have a 9-year-old cat with chronic respiratory problems. She does not mind travel, so we usually bring her along when visiting family in Lancaster (we live in Harrisburg, about 50 miles away). This particular weekend, she began having difficulty breathing and would not eat or drink. I ended up taking her to PETS about 4 am on a Saturday morning. Both the assistant and doctor on duty were very professional and attentive. She was put on oxygen right away while they got my kitty's history and some information from me. Before any kind of treatment was administered they gave me an estimate (which I very much appreciated). His diagnosis after a chest x-ray turned out to be moderate pneumonia. I talked to the doctor several times and we considered several options - I was not pressured to decide on any particular course of action. In fact, the doctor did some additional research for me and I left with a lot more information about how to treat my cat going forward. In the end, I felt like I had received a high level of care and communication and my cat is very much on the road to recovery. I only wish that there was a clean, modern, well-staffed facility like PETS in the Harrisburg area.

4
★★★★☆

We have a 9-year-old cat with chronic respiratory problems. She does not mind travel, so we usually bring her along when visiting family in Lancaster (we live in Harrisburg, about 50 miles away). This particular weekend, she began having difficulty breathing and would not eat or drink. I ended up taking her to PETS about 4 am on a Saturday morning. Both the assistant and doctor on duty were very professional and attentive. She was put on oxygen right away while they got my kitty's history and some information from me. Before any kind of treatment was administered they gave me an estimate (which I very much appreciated). His diagnosis after a chest x-ray turned out to be moderate pneumonia. I talked to the doctor several times and we considered several options - I was not pressured to decide on any particular course of action. In fact, the doctor did some additional research for me and I left with a lot more information about how to treat my cat going forward. In the end, I felt like I had received a high level of care and communication and my cat is very much on the road to recovery. I only wish that there was a clean, modern, well-staffed facility like PETS in the Harrisburg area.

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To Josh M,

Thanks for your review of our business. I would like to discuss this situation with you. We complete follow up telephone calls with every client, and none of these concerns were addressed at that time. Please feel free to contact my office at any time to discuss. I would greatly appreciate your input.

I do feel the term rape is a very poor choice of words for any situation. Critisms of price are certainly acceptable, but we do not force anyone into any procedure, treatment or medication.

Respectfully,

Steve Hoeltzel
Pet Emergency Services

4
★★★★☆

To Josh M,

Thanks for your review of our business. I would like to discuss this situation with you. We complete follow up telephone calls with every client, and none of these concerns were addressed at that time. Please feel free to contact my office at any time to discuss. I would greatly appreciate your input.

I do feel the term rape is a very poor choice of words for any situation. Critisms of price are certainly acceptable, but we do not force anyone into any procedure, treatment or medication.

Respectfully,

Steve Hoeltzel
Pet Emergency Services

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0 out of 1 people found this review helpful.

.

We are very pleased that P.E.T.S. is equipped to handle exotics, like our pet guinea pigs, as well as cats and dogs. It is always a horrible feeling to know you need emergency care for your pet after normal vet clinic hours, and I'm sure the extreme emotion from such events explains a lot about the negative reviews found here.

A visit to P.E.T.S. is more expensive than one to a regular vet, and the staff has a set procedure in which they tell you that right upfront. Despite the seemingly cold admission procedures, we have found the staff there to be very warm and compassionate. You do need to be your pet's advocate and ask questions and make sure you're clear on all the information, but that's true of any medical circumstance.

Each time we have gone to P.E.T.S. we have felt that by doing so we did everything we could for our pet in the situation. If your pet needs emergency care during the night or on a weekend, this is the right place to go in the area.

5
★★★★★

We are very pleased that P.E.T.S. is equipped to handle exotics, like our pet guinea pigs, as well as cats and dogs. It is always a horrible feeling to know you need emergency care for your pet after normal vet clinic hours, and I'm sure the extreme emotion from such events explains a lot about the negative reviews found here.

A visit to P.E.T.S. is more expensive than one to a regular vet, and the staff has a set procedure in which they tell you that right upfront. Despite the seemingly cold admission procedures, we have found the staff there to be very warm and compassionate. You do need to be your pet's advocate and ask questions and make sure you're clear on all the information, but that's true of any medical circumstance.

Each time we have gone to P.E.T.S. we have felt that by doing so we did everything we could for our pet in the situation. If your pet needs emergency care during the night or on a weekend, this is the right place to go in the area.

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1 out of 1 people found this review helpful.

.

We've been to PETS on several occasions for emergency services for dogs, and I have never been disappointed. The staff is very professional and Doctors' very knowledgeable. The price is a little more expensive than my regular veterinarian, but I also realize I am paying for emergency care in the middle of the night.

4
★★★★☆

We've been to PETS on several occasions for emergency services for dogs, and I have never been disappointed. The staff is very professional and Doctors' very knowledgeable. The price is a little more expensive than my regular veterinarian, but I also realize I am paying for emergency care in the middle of the night.

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1 out of 1 people found this review helpful.

.

OH MY - where to start! We took our brittney Chandler to PETs after a surgery which was not performed properly to begin with at Banfield Hospital at Petsmart.... they didn't give him a blood transfusion... they didn't feel it was necessary because we didn't know what kind of tumor he had....and it was borderline as far as needing one...anyway when we took him to PETS we rushed from Banfield to get there and it was 10 minutes before they opened. I pressed the button and they really acted like we bothered them....saying they didn't punch in yet...right then I looked at my mom and was like WHAT??? Isn't this a pet emergency hospital??? Shouldn't they be more motivated??? Then they were like just carry him in I was like don't you have a stretcher? We don't want to pull at his incision well they were like "fine" and they came out and the one tech said oh he isn't heavy at all I will get him myself ...then it was major attitude from there...my mom was like hey we have been through hell and back I really need you to be nice here...It is $1,000 a day to stay there for 12 hours you may get lucky if it is over the weekend when they are there all weekend. They had to give him two blood transfusions to get his levels up and then they did take care of him...but with the undertone...you should end this he has no chance ect...why are you making us work...Chandler was very fortunate to get the care of Dr. Lewis during daytime on the weekend...he was matter of fact and knew what he was doing...experienced said what he was experiencing was normal for after a surgury like chandler had he had to have his spleen removed...DID NOT revert to well you should really think about the future he will die one day anyway just end it now! It was a breath of fresh air. Unfortunately, he does not work there full time and different vets shift in and out of there... Chandler had to be moved on Monday morning at 8 AM because they close then and do not reopen until 6 PM that day...we took him back to Banfield because they were familar with the situation and we could have them hook up the IV and they would be able to monitor him that day. During the day he slept alot which we were not concerned about because at PETs they have him back where they take care of emergencies and it was not a place to rest at all...they wanted him to go back to PETS and we were like no his vitals are good he is not drinking because you still have the IV in him take it out and we will see we are not taking him back to PETS the end...we took him home the Bandfield vet left the IV cathiter in and the urine cathiter in because she swore he would have to go back to PETS...well wouldn't you know Chandler drank when he got home and he then ate. He kept it down and slept very well. The next day he was up and walking around very carefully because the cathiter was still in but he was eating and drinking all day..my sister stayed with him to monitor him...when i met my mom at her house to take over care he got up and walked to the door like he does when he has to go out we took him out and he pooped solid good poop! His urine in the bag was clear...We called PETS when they opened at 6PM because Banfield is closed Tuesdays meaning if we did take him somewhere it would have to be another vet...they said sure if he is doing that well we need to take out the cathiters no need for leaving it in for risk of infection we took him in and we were fortunate enough to get Dr. Huber the staff acted as if we were lying about his improvement and couldn't believe he was doing as well as we said. We even gave him something to drink and he licked his mouth after he took a drink like he always does and the tech said...oh what is wrong are you nausious...I had enough of the negativity about Chandler !He went all day without pain medication and ate, drank, pooped, peed, they checked his vitals and they were good...WHAT THE F*&^! We had enough of those techs and said we didn't want them touching him anymore if you are going to think the darn worst then get the hell away. I said we are not ending his life PERIOD. There is no need now we haven't even gotten the biopsy reports back to even say it is cancer...AHHH! and he is recovering whether you believe or not! Finally Dr. Huber was able to get the cathiters out and gave us some ointment for his incision. Chandler is doing great...no pain medicine and he is recovering just fine from his surgery...if it is cancer we will go from there but damn give the dog a chance and do your job!

1
★☆☆☆☆

OH MY - where to start! We took our brittney Chandler to PETs after a surgery which was not performed properly to begin with at Banfield Hospital at Petsmart.... they didn't give him a blood transfusion... they didn't feel it was necessary because we didn't know what kind of tumor he had....and it was borderline as far as needing one...anyway when we took him to PETS we rushed from Banfield to get there and it was 10 minutes before they opened. I pressed the button and they really acted like we bothered them....saying they didn't punch in yet...right then I looked at my mom and was like WHAT??? Isn't this a pet emergency hospital??? Shouldn't they be more motivated??? Then they were like just carry him in I was like don't you have a stretcher? We don't want to pull at his incision well they were like "fine" and they came out and the one tech said oh he isn't heavy at all I will get him myself ...then it was major attitude from there...my mom was like hey we have been through hell and back I really need you to be nice here...It is $1,000 a day to stay there for 12 hours you may get lucky if it is over the weekend when they are there all weekend. They had to give him two blood transfusions to get his levels up and then they did take care of him...but with the undertone...you should end this he has no chance ect...why are you making us work...Chandler was very fortunate to get the care of Dr. Lewis during daytime on the weekend...he was matter of fact and knew what he was doing...experienced said what he was experiencing was normal for after a surgury like chandler had he had to have his spleen removed...DID NOT revert to well you should really think about the future he will die one day anyway just end it now! It was a breath of fresh air. Unfortunately, he does not work there full time and different vets shift in and out of there... Chandler had to be moved on Monday morning at 8 AM because they close then and do not reopen until 6 PM that day...we took him back to Banfield because they were familar with the situation and we could have them hook up the IV and they would be able to monitor him that day. During the day he slept alot which we were not concerned about because at PETs they have him back where they take care of emergencies and it was not a place to rest at all...they wanted him to go back to PETS and we were like no his vitals are good he is not drinking because you still have the IV in him take it out and we will see we are not taking him back to PETS the end...we took him home the Bandfield vet left the IV cathiter in and the urine cathiter in because she swore he would have to go back to PETS...well wouldn't you know Chandler drank when he got home and he then ate. He kept it down and slept very well. The next day he was up and walking around very carefully because the cathiter was still in but he was eating and drinking all day..my sister stayed with him to monitor him...when i met my mom at her house to take over care he got up and walked to the door like he does when he has to go out we took him out and he pooped solid good poop! His urine in the bag was clear...We called PETS when they opened at 6PM because Banfield is closed Tuesdays meaning if we did take him somewhere it would have to be another vet...they said sure if he is doing that well we need to take out the cathiters no need for leaving it in for risk of infection we took him in and we were fortunate enough to get Dr. Huber the staff acted as if we were lying about his improvement and couldn't believe he was doing as well as we said. We even gave him something to drink and he licked his mouth after he took a drink like he always does and the tech said...oh what is wrong are you nausious...I had enough of the negativity about Chandler !He went all day without pain medication and ate, drank, pooped, peed, they checked his vitals and they were good...WHAT THE F*&^! We had enough of those techs and said we didn't want them touching him anymore if you are going to think the darn worst then get the hell away. I said we are not ending his life PERIOD. There is no need now we haven't even gotten the biopsy reports back to even say it is cancer...AHHH! and he is recovering whether you believe or not! Finally Dr. Huber was able to get the cathiters out and gave us some ointment for his incision. Chandler is doing great...no pain medicine and he is recovering just fine from his surgery...if it is cancer we will go from there but damn give the dog a chance and do your job!

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0 out of 1 people found this review helpful.

.

Something is wrong when how well your pet is cared for depends on how lucky you get when you have your emergency. Quality of care at P.E.T.S. runs the gamut and depends on the luck of the draw and who is on duty when you walk in the door. They are currently the only choice at night and on weekends, would be nice is someone else had night and weekend hours.

1
★☆☆☆☆

Something is wrong when how well your pet is cared for depends on how lucky you get when you have your emergency. Quality of care at P.E.T.S. runs the gamut and depends on the luck of the draw and who is on duty when you walk in the door. They are currently the only choice at night and on weekends, would be nice is someone else had night and weekend hours.

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0 out of 2 people found this review helpful.

.

P.E.T.S. is the only game in town if you have a problem with your pet in "off hours" and it shows. With the exception of one vet, I've seen animals neglected, questions from concerned pet owners rudely blown off and a general unsympathetic attitude. Animals and clients suffer. Prices are ridiculous and prevent some good pet owners trying to do the right thing to get help for their pets.

1
★☆☆☆☆

P.E.T.S. is the only game in town if you have a problem with your pet in "off hours" and it shows. With the exception of one vet, I've seen animals neglected, questions from concerned pet owners rudely blown off and a general unsympathetic attitude. Animals and clients suffer. Prices are ridiculous and prevent some good pet owners trying to do the right thing to get help for their pets.

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1 out of 2 people found this review helpful.

.

If your love your furry family member, DO NOT bring him/her there. Find another way. Travel to another county if you have to. While the doctor may be competent, the staff is absolutely horrible.
1. They are rude and think of you and your pet as a distraction.
2. They will insult and demean you.
3. They will intentionally neglect service to your pet because it interrupts their playtime or tv or if they do not feel like it or if they do not like you.
4. Never ask them a question about anything. They will huff and puff and storm out of the room. Then, since you had the audacity to ask a question, they will not like you and therefore ignore and neglect care for your pet.

I lost a beloved furry family member while under their care. I have found out since then that there are many others in Lancaster who have had similar fates. My pet was in the care for a common problem that required surgery. I was told by the doctor afterward that everything went routinely from anesthesia to the procedure. The problem arose when no tech was around when my pet came out of anesthesia. The tech neglected him. All that was needed to have kept him alive was someone to pet him or rubbed him with a towel to keep him breathing. We have techs that do that for people. This tech was being spiteful because she had been reported as rude to the doctor. Even the autopsy showed every organ was strong and healthy. There were no other emergencies at the time. So he had to die because the tech was being spiteful and hateful because she did not like me.

So, PET OWNERS BEWARE OF P.E.T.S!!!!!!

PROS: The veterinarian
CONS: THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF

1
★☆☆☆☆

If your love your furry family member, DO NOT bring him/her there. Find another way. Travel to another county if you have to. While the doctor may be competent, the staff is absolutely horrible.
1. They are rude and think of you and your pet as a distraction.
2. They will insult and demean you.
3. They will intentionally neglect service to your pet because it interrupts their playtime or tv or if they do not feel like it or if they do not like you.
4. Never ask them a question about anything. They will huff and puff and storm out of the room. Then, since you had the audacity to ask a question, they will not like you and therefore ignore and neglect care for your pet.

I lost a beloved furry family member while under their care. I have found out since then that there are many others in Lancaster who have had similar fates. My pet was in the care for a common problem that required surgery. I was told by the doctor afterward that everything went routinely from anesthesia to the procedure. The problem arose when no tech was around when my pet came out of anesthesia. The tech neglected him. All that was needed to have kept him alive was someone to pet him or rubbed him with a towel to keep him breathing. We have techs that do that for people. This tech was being spiteful because she had been reported as rude to the doctor. Even the autopsy showed every organ was strong and healthy. There were no other emergencies at the time. So he had to die because the tech was being spiteful and hateful because she did not like me.

So, PET OWNERS BEWARE OF P.E.T.S!!!!!!

PROS: The veterinarian
CONS: THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF THE STAFF

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1 out of 2 people found this review helpful.

.

My beloved Winston Died at the hands of PETS Emergency Center. They were RUDE Uncaring and Neglectful. Winston died as a result of lack of care after a simple procedure to remove painful stones from his urethra. I would never take my amimals
ever again and I Warn anyone reading this to be careful!! Do NOT LEAVE YOUR ANIMAL FRIENDS IN THAT PLACE!

1
★☆☆☆☆

My beloved Winston Died at the hands of PETS Emergency Center. They were RUDE Uncaring and Neglectful. Winston died as a result of lack of care after a simple procedure to remove painful stones from his urethra. I would never take my amimals
ever again and I Warn anyone reading this to be careful!! Do NOT LEAVE YOUR ANIMAL FRIENDS IN THAT PLACE!

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0 out of 1 people found this review helpful.

.

The first question you will be asked...

1) Show us the MONEY

The second thing they will say....

2) Let's put him/her to sleep

Then the staff can get back to watching TV in the back room.
This has happened several times with different animals and thankfully, we have been able to travel long distances out of the county where real assistance was available but the animals suffered longer than needed, since PETS was not interested. (BTW - all of our animals are alive and healthy now)

PROS: Great for "Routine Emergencies" depending on the staff on duty at the time
CONS: Quick to say "put himto sleep", too $-oriented, not enough compassion

3
★★★☆☆

The first question you will be asked...

1) Show us the MONEY

The second thing they will say....

2) Let's put him/her to sleep

Then the staff can get back to watching TV in the back room.
This has happened several times with different animals and thankfully, we have been able to travel long distances out of the county where real assistance was available but the animals suffered longer than needed, since PETS was not interested. (BTW - all of our animals are alive and healthy now)

PROS: Great for "Routine Emergencies" depending on the staff on duty at the time
CONS: Quick to say "put himto sleep", too $-oriented, not enough compassion

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I had to bring my dog to PETS twice. The first time, she became very ill and eventually needed surgery to remove something she had eaten (obviously not food!). The second time she was treated for hives and a rash. Both were over weekend hours when our regular vet could not see her. The second visit probably could have waited, but the first time probably saved our beloved pet. She received caring treatment.

4
★★★★☆

I had to bring my dog to PETS twice. The first time, she became very ill and eventually needed surgery to remove something she had eaten (obviously not food!). The second time she was treated for hives and a rash. Both were over weekend hours when our regular vet could not see her. The second visit probably could have waited, but the first time probably saved our beloved pet. She received caring treatment.

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1 out of 1 people found this review helpful.

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The Pet Emergency Treatment Center of Lancaster County is really a very needed facility. I have used thier services on several occasions when my pet was very ill or recovering from surgery. Prices are a little steep but then all medical prices are just up there. The staff was always very compassionate and caring.

4
★★★★☆

The Pet Emergency Treatment Center of Lancaster County is really a very needed facility. I have used thier services on several occasions when my pet was very ill or recovering from surgery. Prices are a little steep but then all medical prices are just up there. The staff was always very compassionate and caring.

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1 out of 3 people found this review helpful.

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They really helped our little pooch out. She got pretty sick after eating something really hot. Our vets was not open so we called them and took her right in. They were able to get her to to stop getting sick and she was better by morning. They were very nice about it to. Told us what we could do next time it happened to avoid her getting that sick. They were just expensive.

PROS: nice, helpful
CONS: expensive

5
★★★★★

They really helped our little pooch out. She got pretty sick after eating something really hot. Our vets was not open so we called them and took her right in. They were able to get her to to stop getting sick and she was better by morning. They were very nice about it to. Told us what we could do next time it happened to avoid her getting that sick. They were just expensive.

PROS: nice, helpful
CONS: expensive

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1 out of 3 people found this review helpful.

Message from Pet Emergency Treatment Service

At Pet Emergency Treatment Services, we understand that emergencies don't always happen at a convenient time. If your pet needs immediate medical attention for illness or injury and your regular veterinarian is not available, we're here to help. We accept patients on a walk-in basis.

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