Trophy Bikes Inc

★★★☆☆
  • 3131 Walnut StSte D

    Philadelphia, PA 19104

    Map & Directions
  • 215-222-2020

About Trophy Bikes Inc

Details
Hours
Sat-Sun 10am-5pm, Mon-Fri 10am-7pm
3.0 7
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I'm surprised about the bad reviews. I've been going for repairs for years and I have had nothing but good results. I've had my bike repaired there many times, and came in to consider a new purchase once. I ended up deciding to keep my

3
★★★★★

I'm surprised about the bad reviews. I've been going for repairs for years and I have had nothing but good results. I've had my bike repaired there many times, and came in to consider a new purchase once. I ended up deciding to keep my

.

I've dealt with Trophy Bikes a few times mainly because of their proximity to my apartment and every time I needed a repair I reluctantly went back there just because of the distance to any other bike shop. Their goods are overpriced and THEY DO NOT GUARANTEE THEIR WORK. On top of that, when you bring in your bike for service, they'll tell you they like to leave a $20.00 grace period in case they find something else wrong so they don't have to call you. Inevitably, they will charge you that extra $20.00.
I brought my bike in after a crash and told them exactly what I wanted fixed. I wanted the middle gear replaced, the derailleur bent back into place, tubes replaced, and the handlebars straightened. I was quoted for $60.00 which would cover an overall tuneup of the bike plus whatever else needed to be done. They asked about the $20.00 grace period and I told them no, they had to call me. They never did call me except to say the bike was finished and with tax the total was $69.00. That would be justifiable, however when I arrived they wanted to charge me $120.00. I told the man I wouldn't pay so he lowered to $90.00. I paid because I had to go but after riding I realized they hadn't fixed a thing! NOT A THING! I returned and the same man refused outright to give me a refund or to fix his work and said it was just 'bad luck' that it hadn't been fixed to my standards. That's called cheating people out of their money. I've been hurt by you too many times Trophy Bikes. Never again am I returning to your crummy little shop.

0
★☆☆☆☆

I've dealt with Trophy Bikes a few times mainly because of their proximity to my apartment and every time I needed a repair I reluctantly went back there just because of the distance to any other bike shop. Their goods are overpriced and THEY DO NOT GUARANTEE THEIR WORK. On top of that, when you bring in your bike for service, they'll tell you they like to leave a $20.00 grace period in case they find something else wrong so they don't have to call you. Inevitably, they will charge you that extra $20.00.
I brought my bike in after a crash and told them exactly what I wanted fixed. I wanted the middle gear replaced, the derailleur bent back into place, tubes replaced, and the handlebars straightened. I was quoted for $60.00 which would cover an overall tuneup of the bike plus whatever else needed to be done. They asked about the $20.00 grace period and I told them no, they had to call me. They never did call me except to say the bike was finished and with tax the total was $69.00. That would be justifiable, however when I arrived they wanted to charge me $120.00. I told the man I wouldn't pay so he lowered to $90.00. I paid because I had to go but after riding I realized they hadn't fixed a thing! NOT A THING! I returned and the same man refused outright to give me a refund or to fix his work and said it was just 'bad luck' that it hadn't been fixed to my standards. That's called cheating people out of their money. I've been hurt by you too many times Trophy Bikes. Never again am I returning to your crummy little shop.

Pros: Location

Cons: Rude staff, non-guaranteed work, overpriced materials, slow labor

.

I had a very bad experience with Trophy. They failed to find a simple problem (wire in the tire causing slow leaks), which another bike shop was able to find and fix easily. When I called to let them know about my concerns, the employee who answered was very nice and professional. HOWEVER, the owner, Mike, came on the phone and immediately began speaking to me in a very DISRESPECTFUL tone, which only got worse as time went on. I will never go back, not even because they didn't do a careful job in diagnosing my problem, but because I will not support the owner.

0
★☆☆☆☆

I had a very bad experience with Trophy. They failed to find a simple problem (wire in the tire causing slow leaks), which another bike shop was able to find and fix easily. When I called to let them know about my concerns, the employee who answered was very nice and professional. HOWEVER, the owner, Mike, came on the phone and immediately began speaking to me in a very DISRESPECTFUL tone, which only got worse as time went on. I will never go back, not even because they didn't do a careful job in diagnosing my problem, but because I will not support the owner.

.

I can't say I would recomend buying a bike from here. The folding bikes they had were cool, However, I had a hard time finding what was on sale and was a repair. I couple of times I asked how about that bike, inevidably it was a repair bike, leaning up on a new bike. It was very confusing. Also did not have much selection in other stuff like clothing and helmets.

0
★☆☆☆☆

I can't say I would recomend buying a bike from here. The folding bikes they had were cool, However, I had a hard time finding what was on sale and was a repair. I couple of times I asked how about that bike, inevidably it was a repair bike, leaning up on a new bike. It was very confusing. Also did not have much selection in other stuff like clothing and helmets.

.

Been going to Trophy bikes for 4 years, but now I will start looking for some other place to do business with. Within 6 months of purchasing a 900$ bicycle this past year, the bike required new parts that equaled almost 30% of the cost of the purchase originally - (think of having to replace your transmission 6 months into owning your car ). When asked for a break on the parts that should never have needed replacing that soon, I was given a LOT of grief about it - the bike had been on sale, so we'd supposedly gotten it for a steal....I guess the fact that they sold a bike with crummy parts on it was a footnote to them......as was the fact that we'd spent thousands and thousands of dollars there over the past 4 years and that plenty of profit had been made at our own expense. They clearly place no value on customer loyalty -
Where's the logic behind not backing the products you sell and not giving a loyal customer a break either?
I'm taking my business elsewhere.

1
★★☆☆☆

Been going to Trophy bikes for 4 years, but now I will start looking for some other place to do business with. Within 6 months of purchasing a 900$ bicycle this past year, the bike required new parts that equaled almost 30% of the cost of the purchase originally - (think of having to replace your transmission 6 months into owning your car ). When asked for a break on the parts that should never have needed replacing that soon, I was given a LOT of grief about it - the bike had been on sale, so we'd supposedly gotten it for a steal....I guess the fact that they sold a bike with crummy parts on it was a footnote to them......as was the fact that we'd spent thousands and thousands of dollars there over the past 4 years and that plenty of profit had been made at our own expense. They clearly place no value on customer loyalty -
Where's the logic behind not backing the products you sell and not giving a loyal customer a break either?
I'm taking my business elsewhere.

Pros: Good stock, their technicians are great

Cons: Mike, the owner can't recognize the value of a loyal customer

.

For used classic bicycles, go to Via Bicycles. For anything else, go here. Great selection, from folders via fully equipped commuting bikes to custom tourers and racing bikes, plus panniers, trailers, etc etc. Knowledgable, friendly and helpful staff.

2
★★★★★

For used classic bicycles, go to Via Bicycles. For anything else, go here. Great selection, from folders via fully equipped commuting bikes to custom tourers and racing bikes, plus panniers, trailers, etc etc. Knowledgable, friendly and helpful staff.

Pros: great selection, great service

.

Trophy Bikes is a really nice bike store. Their specialty seems to be folding bikes. They carry many different brands of folding bikes. These bikes are so unique and great for city life. They also carry hybrids, road bikes, and town bikes. They offer service and repair, free estimates, tune-ups, and classes. They have helpful classes like bike maintenance, rules/tips for riding on the street with cars and flat tire repair.

5
★★★★★

Trophy Bikes is a really nice bike store. Their specialty seems to be folding bikes. They carry many different brands of folding bikes. These bikes are so unique and great for city life. They also carry hybrids, road bikes, and town bikes. They offer service and repair, free estimates, tune-ups, and classes. They have helpful classes like bike maintenance, rules/tips for riding on the street with cars and flat tire repair.

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