Via Bicycle

★★★☆☆
  • 606 S 9th St

    Philadelphia, PA 19147

    Map & Directions
  • 215-627-3370

About Via Bicycle

Hours
Daily 10am-5pm

Sports & Recreation

Sports & Recreation
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Its true the owener isnt rude hes crazy! I had Via repair and true a wheel for me and within days the spokes loosened up ...when I returned to the shop Curtis said my wheel spokes were old and crummy and he demonstrated this by breaking

3
★★★★★

Its true the owener isnt rude hes crazy! I had Via repair and true a wheel for me and within days the spokes loosened up ...when I returned to the shop Curtis said my wheel spokes were old and crummy and he demonstrated this by breaking

.

The story- I'm a young guy and asked to see an inexpensive bicycle that would get me there. I told him no frills- just didn't want it to fall apart on me. I said I had no interest in brand, color, and just wanted a piece of metal with wheels that would take me from A to B.

I get priced $200 for their least expensive option.

Yeah, found bikes for a third the price at other places in the city.

The sad thing is they have some joke sign out front about ripping people off and passing the savings to you- which you actually can't put up if you do go about ripping people off.

Stay away- that mustache on Mr. Moneybags bike dealer grows on the tears of underemployed youth staring at their dwindling savings. If they wanted to rip me off so badly on just a used bike- I don't even want to know what they charge people for repairs.

1
★☆☆☆☆

The story- I'm a young guy and asked to see an inexpensive bicycle that would get me there. I told him no frills- just didn't want it to fall apart on me. I said I had no interest in brand, color, and just wanted a piece of metal with wheels that would take me from A to B.

I get priced $200 for their least expensive option.

Yeah, found bikes for a third the price at other places in the city.

The sad thing is they have some joke sign out front about ripping people off and passing the savings to you- which you actually can't put up if you do go about ripping people off.

Stay away- that mustache on Mr. Moneybags bike dealer grows on the tears of underemployed youth staring at their dwindling savings. If they wanted to rip me off so badly on just a used bike- I don't even want to know what they charge people for repairs.

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.

The story- I'm a young guy and asked to see an inexpensive bicycle that would get me there. I told him no frills- just didn't want it to fall apart on me. I said I had no interest in brand, color, and just wanted a piece of metal with

3
★★★★★

The story- I'm a young guy and asked to see an inexpensive bicycle that would get me there. I told him no frills- just didn't want it to fall apart on me. I said I had no interest in brand, color, and just wanted a piece of metal with

.

I went in to get a flat fixed, because I'm a mechanical moron. I offered Curtis ten dollars if he'd go slow, and teach me how to do it for myself. He refused the extra money, but was a terrific teacher. He and one of his employees gave

3
★★★★★

I went in to get a flat fixed, because I'm a mechanical moron. I offered Curtis ten dollars if he'd go slow, and teach me how to do it for myself. He refused the extra money, but was a terrific teacher. He and one of his employees gave

.

Just went there today. Last week someone stole my sweet, much loved and much relied upon bicycle. So as one might imagine I went into buying a replacement super grumpy. I have very little time to shop around for a bike and I don't really have the money to buy one either. Furthermore, any bike I can afford to buy could never come close to the sweetness of my old one which was a gift.
So long story short I was set up to be a super tough customer.
However, the guys at Via were pretty nice, down to earth had seemingly little to prove. So, I started with basic questions and moved from there. There were tons of people in and out the whole time I was there. In spite of the extreme business the service was a perfect mix of informative and non-pressuring. I watched the person helping me balance other customers and was impressed by how skillfully this was done. In addition, I continually heard various Via Bicycle employees asking people "do you need help?" "are you taken care of?", "do you have any questions?"

They definitely made suggestions only when they were asked for them and I think this could be disconcerting for people used to shopping at stores centered on the hard sell. I ultimately decided to buy my bike there because, while I'm sure I could have gotten a better "deal" on Criagslist, I would have had to bus around the city to check each of these out and when I did finally buy one I would have taken it to Via for service anyway.
When I had made up my mind to buy one of their bikes they put a rush on fixing it up, because they new I was in need of reliable transportation.

I'm not sure what all this fuss is about- these guys seem great. Maybe they have been working on it since these other posters visited?!. If so they seem to have gotten it down.

The owner was there and he did seem like a character who is only warm to bike enthusiasts but I heard a little kid say to him "i wanna work for you when I'm older" and in response he said "well these guys don't work for me they work with me". While I didn't talk to him directly because he seemed kinda off-putting I can't imagine someone who says stuff like that to kids is a total jerk!

In addition to talking up Via Bicycle I am posting because I so often read long ranting complaints about local businesses that I really like and I'm beggining to think that people are compairing local businesses to big chains. Or perhaps I'm just a more relaxed than I realize. However, I left Via Bicycle feeling slightly better about having to buy a bike and about living in Philly (this latter part is a small miracle because this city might be kinda cool but the amount of thieving, violence and plain rude behavior is outtacontrol through the roof here compared to any of the other cities I've lived in and this makes it LAME)

The more I write the more I think that this store is great. So anyhow i'll go ahead and give them a bunch of stars for working hard on a Saturday. I'm not gonna say that everyone should rush over there to buy a used bike but I will go there again for anything I need bike wise as long as I'm living here.

5
★★★★★

Just went there today. Last week someone stole my sweet, much loved and much relied upon bicycle. So as one might imagine I went into buying a replacement super grumpy. I have very little time to shop around for a bike and I don't really have the money to buy one either. Furthermore, any bike I can afford to buy could never come close to the sweetness of my old one which was a gift.
So long story short I was set up to be a super tough customer.
However, the guys at Via were pretty nice, down to earth had seemingly little to prove. So, I started with basic questions and moved from there. There were tons of people in and out the whole time I was there. In spite of the extreme business the service was a perfect mix of informative and non-pressuring. I watched the person helping me balance other customers and was impressed by how skillfully this was done. In addition, I continually heard various Via Bicycle employees asking people "do you need help?" "are you taken care of?", "do you have any questions?"

They definitely made suggestions only when they were asked for them and I think this could be disconcerting for people used to shopping at stores centered on the hard sell. I ultimately decided to buy my bike there because, while I'm sure I could have gotten a better "deal" on Criagslist, I would have had to bus around the city to check each of these out and when I did finally buy one I would have taken it to Via for service anyway.
When I had made up my mind to buy one of their bikes they put a rush on fixing it up, because they new I was in need of reliable transportation.

I'm not sure what all this fuss is about- these guys seem great. Maybe they have been working on it since these other posters visited?!. If so they seem to have gotten it down.

The owner was there and he did seem like a character who is only warm to bike enthusiasts but I heard a little kid say to him "i wanna work for you when I'm older" and in response he said "well these guys don't work for me they work with me". While I didn't talk to him directly because he seemed kinda off-putting I can't imagine someone who says stuff like that to kids is a total jerk!

In addition to talking up Via Bicycle I am posting because I so often read long ranting complaints about local businesses that I really like and I'm beggining to think that people are compairing local businesses to big chains. Or perhaps I'm just a more relaxed than I realize. However, I left Via Bicycle feeling slightly better about having to buy a bike and about living in Philly (this latter part is a small miracle because this city might be kinda cool but the amount of thieving, violence and plain rude behavior is outtacontrol through the roof here compared to any of the other cities I've lived in and this makes it LAME)

The more I write the more I think that this store is great. So anyhow i'll go ahead and give them a bunch of stars for working hard on a Saturday. I'm not gonna say that everyone should rush over there to buy a used bike but I will go there again for anything I need bike wise as long as I'm living here.

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.

Great selection of old bikes at a cheap price. The owner is funny as hell.

2
★★★★★

Great selection of old bikes at a cheap price. The owner is funny as hell.

Pros: Wide selection of bikes

Cons: none

.

All I have to say is Bad Bad Bad ! Had just moved from CO to Philly, I was out on a ride, long story short, walked out of this shop blown away over how this place is even in business let alone having the claim to be the oldest bike shop in Philly. I have been riding for many years and have never ran into this much attitude.I managed several bike shops in CO and never, did I ever run into a more disorganized shop full of over-inflated egos and just flat out rude people. I really think the owner should put down the bong long enough to get over his drug induced adolescent self indulged behavior. Another thing, when was the last time this guy was on a bicyle? He looked like all he rode was the box of twinkies to the fat farm! Number one rule of industry "customer is always right" even if they are not. If you give away a five or ten dollars worth of service, it will comeback to you in other forms of sales or referals. Riders should always feel welcome in shops and never feel intimidated. The other industry must, is to hire a staff who rides, has ridden for enough time to understand the evolution of bicycle components and somone who will not tell you to wait outside. Are you freaking kidding me, wait outside !? I dont care how much rent is in center city, get a clue ! buy an awning, some chairs, outdoor space heater, offer them a cup of joe while they wait. If that is not possible tell everyone to make room. The staff should be uncomfortable not the customer! Most importantly a shop should stand by their products and service. This place clearly does not deserve any of our hard earned dollars. Let this place dry up and blow away. They are a blemish on the industry! This shop closing would be good riddence for bad rubbish. DO NOT GO HERE, EVER !

1
★☆☆☆☆

All I have to say is Bad Bad Bad ! Had just moved from CO to Philly, I was out on a ride, long story short, walked out of this shop blown away over how this place is even in business let alone having the claim to be the oldest bike shop in Philly. I have been riding for many years and have never ran into this much attitude.I managed several bike shops in CO and never, did I ever run into a more disorganized shop full of over-inflated egos and just flat out rude people. I really think the owner should put down the bong long enough to get over his drug induced adolescent self indulged behavior. Another thing, when was the last time this guy was on a bicyle? He looked like all he rode was the box of twinkies to the fat farm! Number one rule of industry "customer is always right" even if they are not. If you give away a five or ten dollars worth of service, it will comeback to you in other forms of sales or referals. Riders should always feel welcome in shops and never feel intimidated. The other industry must, is to hire a staff who rides, has ridden for enough time to understand the evolution of bicycle components and somone who will not tell you to wait outside. Are you freaking kidding me, wait outside !? I dont care how much rent is in center city, get a clue ! buy an awning, some chairs, outdoor space heater, offer them a cup of joe while they wait. If that is not possible tell everyone to make room. The staff should be uncomfortable not the customer! Most importantly a shop should stand by their products and service. This place clearly does not deserve any of our hard earned dollars. Let this place dry up and blow away. They are a blemish on the industry! This shop closing would be good riddence for bad rubbish. DO NOT GO HERE, EVER !

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0 out of 1 people found this review helpful.

.

My accounts with via have always been fair, if not great. When I first started riding a cruiser I was forced to deal with via for repairs(the only other store that I know of that carries parts to repair them is Firehouse in west philly). I was nervous, the one time I had been in there before the owner made me feel anxious. It's true, it's not a great place to just kind of 'browse'. However, they were able to repair my bike quit well and at a reasonable cost. Over the years I have become much more interested in bikes and have found that they are the place I continually go to over ANY OTHER BIKE SHOP to suite my needs.

Yes, the owner is eccentric, but he's a knowledgeable guy, running a small local business. Not easy, especially in center city!

If people have had bad experiences with getting their bikes fixed, two explanations are possible. One is that they did not communicate accurately what they needed, this is difficult because not everyone possesses the bike 'jargon' that the mechanics do. The other is that perhaps the staff person was new, sucked, and didnt last very long. The group of guys that are working there now, have all been there for a very long time and are all very competent and nice.

As for being able to get a lock/bike cheaper on the internet, screw you! Of course you can get things cheaper on the internet, they dont pay the rent that a shop owner pays, they just have a warehouse somewhere. Where will they be when you need a repair on you bicycle so that you can get to work?! Another point I'd like to make, not long ago a friend of mine lost the only key to her bike lock. It was a kryptonite U-lock but a lower end model (not the "Evolution). I figured with the right hacksaw blade I could saw it off, it just might take me some time. It took me LESS THEN 10 MINUTES to cut it off, in center city at 5:15pm. No one said a word, cops walked by across the street and said nothing! My point is, invest in a good lock, not some piece of crap, it's not a smart place to pinch a penny. If someone wants to steal your bike, they can.

We are lucky to in this city that we have a lot of different bike shops in this city, all with different qualities. If you cant tell from this article I love bikes, and am a bit of a bike snob. My friends always ask me "whats the best bike shop? where should I take my bike?" The answer is the one that is closest to you, that you feel most comfortable. Establish a relationship with them. They will remember you, and you will appreciate it.

5
★★★★★

My accounts with via have always been fair, if not great. When I first started riding a cruiser I was forced to deal with via for repairs(the only other store that I know of that carries parts to repair them is Firehouse in west philly). I was nervous, the one time I had been in there before the owner made me feel anxious. It's true, it's not a great place to just kind of 'browse'. However, they were able to repair my bike quit well and at a reasonable cost. Over the years I have become much more interested in bikes and have found that they are the place I continually go to over ANY OTHER BIKE SHOP to suite my needs.

Yes, the owner is eccentric, but he's a knowledgeable guy, running a small local business. Not easy, especially in center city!

If people have had bad experiences with getting their bikes fixed, two explanations are possible. One is that they did not communicate accurately what they needed, this is difficult because not everyone possesses the bike 'jargon' that the mechanics do. The other is that perhaps the staff person was new, sucked, and didnt last very long. The group of guys that are working there now, have all been there for a very long time and are all very competent and nice.

As for being able to get a lock/bike cheaper on the internet, screw you! Of course you can get things cheaper on the internet, they dont pay the rent that a shop owner pays, they just have a warehouse somewhere. Where will they be when you need a repair on you bicycle so that you can get to work?! Another point I'd like to make, not long ago a friend of mine lost the only key to her bike lock. It was a kryptonite U-lock but a lower end model (not the "Evolution). I figured with the right hacksaw blade I could saw it off, it just might take me some time. It took me LESS THEN 10 MINUTES to cut it off, in center city at 5:15pm. No one said a word, cops walked by across the street and said nothing! My point is, invest in a good lock, not some piece of crap, it's not a smart place to pinch a penny. If someone wants to steal your bike, they can.

We are lucky to in this city that we have a lot of different bike shops in this city, all with different qualities. If you cant tell from this article I love bikes, and am a bit of a bike snob. My friends always ask me "whats the best bike shop? where should I take my bike?" The answer is the one that is closest to you, that you feel most comfortable. Establish a relationship with them. They will remember you, and you will appreciate it.

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1 out of 2 people found this review helpful.

.

A friend of mine bought a new front wheel from Via Bicycle. That same week we were riding down Spruce Street when the wheel spontaneously collapsed into the shape of a taco. I wouldn't have believed it if I hadn't seen her fall myself. She didn't run into a pothole or anything, but her wheel looked as though it had been ridden directly into a wall. We took the wheel back to Via to ask for a refund and an explanation. (After all she was lucky not to have been seriously hurt in traffic.) We spoke to Curtis, the owner, but he wouldn't believe my friend's account, even with me as a witness. Instead he accused us of lying and my friend of stepping on her own wheel to bend it--for what purpose, I don't know. The owner would not be reasoned with, and refused to give us a refund much less an apology.

So, if you are looking for a bike shop where the customer is always wrong, where the service is horrible, and where they will sell you a defective product that puts your life at risk; then Via is most definitely the bike shop for you.

1
★☆☆☆☆

A friend of mine bought a new front wheel from Via Bicycle. That same week we were riding down Spruce Street when the wheel spontaneously collapsed into the shape of a taco. I wouldn't have believed it if I hadn't seen her fall myself. She didn't run into a pothole or anything, but her wheel looked as though it had been ridden directly into a wall. We took the wheel back to Via to ask for a refund and an explanation. (After all she was lucky not to have been seriously hurt in traffic.) We spoke to Curtis, the owner, but he wouldn't believe my friend's account, even with me as a witness. Instead he accused us of lying and my friend of stepping on her own wheel to bend it--for what purpose, I don't know. The owner would not be reasoned with, and refused to give us a refund much less an apology.

So, if you are looking for a bike shop where the customer is always wrong, where the service is horrible, and where they will sell you a defective product that puts your life at risk; then Via is most definitely the bike shop for you.

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1 out of 2 people found this review helpful.

.

A friend of mine bought a new front wheel from Via Bicycle. That same week we were riding down Spruce Street when the wheel spontaneously collapsed into the shape of a taco. I wouldn't have believed it if I hadn't seen her fall myself. She didn't run into a pothole or anything, but her wheel looked as though it had been ridden directly into a wall.

We took the wheel back to Via to ask for a refund and an explanation. (After all she was lucky not to have been seriously hurt in traffic.) We spoke to Curtis, the owner, but he wouldn't believe my friend's account, even with me as a witness. Instead he accused us of lying and my friend of stepping on her own wheel to bend it--for what purpose, I don't know. The owner would not be reasoned with, and refused to give us a refund much less an apology.

So, if you are looking for a bike shop where the customer is always wrong, where the service is horrible, and where they will sell you a defective product that puts your life at risk; then Via is most definitely the bike shop for you.

0
★☆☆☆☆

A friend of mine bought a new front wheel from Via Bicycle. That same week we were riding down Spruce Street when the wheel spontaneously collapsed into the shape of a taco. I wouldn't have believed it if I hadn't seen her fall myself. She didn't run into a pothole or anything, but her wheel looked as though it had been ridden directly into a wall.

We took the wheel back to Via to ask for a refund and an explanation. (After all she was lucky not to have been seriously hurt in traffic.) We spoke to Curtis, the owner, but he wouldn't believe my friend's account, even with me as a witness. Instead he accused us of lying and my friend of stepping on her own wheel to bend it--for what purpose, I don't know. The owner would not be reasoned with, and refused to give us a refund much less an apology.

So, if you are looking for a bike shop where the customer is always wrong, where the service is horrible, and where they will sell you a defective product that puts your life at risk; then Via is most definitely the bike shop for you.

Pros: One of the few places in the city that sells used bikes.

Cons: They charge too much and sell defective products that put your life at risk

.

Sure the owner is brusque. Big deal. It was busy when I went in there and yes, the owner is terse, but not rude. The guy that helped me had a ponytail. He wasn't a hipster bike doofus, yet he was a good mechanic. He was helpful, informative and didn't try to upsell me on anything. I had to go to have my 3 speed serviced after having shoddy work done at another bike shop.

Recommended.

2
★★★★☆

Sure the owner is brusque. Big deal. It was busy when I went in there and yes, the owner is terse, but not rude. The guy that helped me had a ponytail. He wasn't a hipster bike doofus, yet he was a good mechanic. He was helpful, informative and didn't try to upsell me on anything. I had to go to have my 3 speed serviced after having shoddy work done at another bike shop.

Recommended.

Pros: know 3 speeds

Cons: only open late one day a week

.

the owner was a jerk, we went in to look at the vintage frames, but were pushed around and asked what ARE YOU LOOKING AT?! we wanted to ask how much the frame was but he wanted 250 for an old steel frame. way over priced, i know i could have gotten it for less on craigslist. i also looked at u-locks which were also overpriced at like $45. i could get those cheaper on ebay or craigs as well. the shop is very, very disorganized, messy, and very cramped. i wouldn't recomend it to anyone

1
★☆☆☆☆

the owner was a jerk, we went in to look at the vintage frames, but were pushed around and asked what ARE YOU LOOKING AT?! we wanted to ask how much the frame was but he wanted 250 for an old steel frame. way over priced, i know i could have gotten it for less on craigslist. i also looked at u-locks which were also overpriced at like $45. i could get those cheaper on ebay or craigs as well. the shop is very, very disorganized, messy, and very cramped. i wouldn't recomend it to anyone

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1 out of 2 people found this review helpful.

.

Ok so here's the story:
I bought my girlfriend a nice old schwinn at a yardsale, and the chain broke, so we took it down to via. The wait was a bit long, which, as i'm not an impatient yuppie addicted to big-box stores, i'm okay with.
One of the employees said that instead of replacing the chain, they would just replace one link (and charge us just as much). I was hesitant, since the chain had lots of nicks in it, and i told the guy so, but he insisted that things would be fine.

The next day, the chain broke again, and my girlfriend wiped out pretty hard in the street. Thankfully, she was okay, but pretty angry. So we took the bike back to via, and we told the owner our story. Of course he was eager to make us happy and avoid a lawsuit, so he said if we left the bike there he would fix chain almost free of cost.

So we picked up the bike later, and on the way home it stopped working...
I carried it home, only to discover that THEY NEVER TIGHTENED THE SCREW ON THE BACK WHEEL. They gave our bike back "ready to ride" without the back wheel even attached. My girlfriend was pretty pissed, so I offered to go back the next day and complain, but she refused to even step foot back in the shop. We went to Frankenstein on Spruce and got tenfold better service and competence.

It's just one story, so take it as you will.

1
★☆☆☆☆

Ok so here's the story:
I bought my girlfriend a nice old schwinn at a yardsale, and the chain broke, so we took it down to via. The wait was a bit long, which, as i'm not an impatient yuppie addicted to big-box stores, i'm okay with.
One of the employees said that instead of replacing the chain, they would just replace one link (and charge us just as much). I was hesitant, since the chain had lots of nicks in it, and i told the guy so, but he insisted that things would be fine.

The next day, the chain broke again, and my girlfriend wiped out pretty hard in the street. Thankfully, she was okay, but pretty angry. So we took the bike back to via, and we told the owner our story. Of course he was eager to make us happy and avoid a lawsuit, so he said if we left the bike there he would fix chain almost free of cost.

So we picked up the bike later, and on the way home it stopped working...
I carried it home, only to discover that THEY NEVER TIGHTENED THE SCREW ON THE BACK WHEEL. They gave our bike back "ready to ride" without the back wheel even attached. My girlfriend was pretty pissed, so I offered to go back the next day and complain, but she refused to even step foot back in the shop. We went to Frankenstein on Spruce and got tenfold better service and competence.

It's just one story, so take it as you will.

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2 out of 3 people found this review helpful.

.

I do agree that it takes a bit too long sometimes, but the staff and owner have always taken care of me. I didn't come in for almost a year and the owner remembered me, and my rather unexceptional, run of the mill road bike. The guy who helped me the other day told me why my problem occurred, and happily explained the mechanics of it so I could fix it myself, if it were to occur again. Oh, and he fixed it free of charge.

People get used to corporate stores that overstaff, and forget ... in a shop that probably pays its workers fairly, customers might have to wait a while at peak times. Where would you expect them to fit more workers? Its a teeny shop!

The owner probably asked you to wait outside because there was no room. You could likely avoid this by calling ahead and asking when a good time to bring the bike in would be.

5
★★★★★

I do agree that it takes a bit too long sometimes, but the staff and owner have always taken care of me. I didn't come in for almost a year and the owner remembered me, and my rather unexceptional, run of the mill road bike. The guy who helped me the other day told me why my problem occurred, and happily explained the mechanics of it so I could fix it myself, if it were to occur again. Oh, and he fixed it free of charge.

People get used to corporate stores that overstaff, and forget ... in a shop that probably pays its workers fairly, customers might have to wait a while at peak times. Where would you expect them to fit more workers? Its a teeny shop!

The owner probably asked you to wait outside because there was no room. You could likely avoid this by calling ahead and asking when a good time to bring the bike in would be.

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0 out of 3 people found this review helpful.

.

If you like supporting conniving schemers who are out to help only themselves then this is the bike shop for you. Expect to buy an extremely overpriced hunk of junk. Trophy Bikes on Liberties Walk in Northern Liberties has more heart and soul!

0
★☆☆☆☆

If you like supporting conniving schemers who are out to help only themselves then this is the bike shop for you. Expect to buy an extremely overpriced hunk of junk. Trophy Bikes on Liberties Walk in Northern Liberties has more heart and soul!

.

Excellent value for money classic bicycles; competent, helpful and friendly service. Plus, if you haven't seen the store, you haven't seen Philadelphia. It is a wonderful place.

2
★★★★★

Excellent value for money classic bicycles; competent, helpful and friendly service. Plus, if you haven't seen the store, you haven't seen Philadelphia. It is a wonderful place.

Pros: great bicycles, service, shop atmosphere

.

The two times I've been to Via Bicycle have convinced me never to bother with them again. The first time I had to wait so long for service, being ignored by all the sullen, self-important assistants, that I gave up and left.

The second time I wanted to buy a bike - you would've thought that an assistant would be overjoyed to hear that, but no: the only one on the shop floor had "like, TEN things to do right now" and suggested I wait outside. After waiting 15 minutes (and no, it wasn't even busy) I gave up and approached the owner, who was friendly, but told me to wait outside, then promptly disappeared. After politely waiting for another 15 minutes, I asked sullen assistant where he was, and was told he had "like, FOUR things to do right now" and why didn't I come back another day. So, no bike, and 45 minutes standing around. Unfortunately, their bikes outside also start at $150-250, including the exact model of one I bought for $15 from Craigslist a month ago...strange.

My friend also went there recently to enquire about a U-lock for her bike. After hearing that the price was $46 (!!!) for something she could buy at Mike's Bikes for about $20, she said that was ridiculous and left, but not before she overheard the sales assistant mention to his colleague that she was " a b****"....How friendly.

So thanks guys for such WONDERFUL customer service, and for discouraging two potential customers.

PROS: If you're a bike nut who doesn't mind the cons below:
CONS: Rude sales assistants, overpriced bikes, have to wait for AGES

1
★☆☆☆☆

The two times I've been to Via Bicycle have convinced me never to bother with them again. The first time I had to wait so long for service, being ignored by all the sullen, self-important assistants, that I gave up and left.

The second time I wanted to buy a bike - you would've thought that an assistant would be overjoyed to hear that, but no: the only one on the shop floor had "like, TEN things to do right now" and suggested I wait outside. After waiting 15 minutes (and no, it wasn't even busy) I gave up and approached the owner, who was friendly, but told me to wait outside, then promptly disappeared. After politely waiting for another 15 minutes, I asked sullen assistant where he was, and was told he had "like, FOUR things to do right now" and why didn't I come back another day. So, no bike, and 45 minutes standing around. Unfortunately, their bikes outside also start at $150-250, including the exact model of one I bought for $15 from Craigslist a month ago...strange.

My friend also went there recently to enquire about a U-lock for her bike. After hearing that the price was $46 (!!!) for something she could buy at Mike's Bikes for about $20, she said that was ridiculous and left, but not before she overheard the sales assistant mention to his colleague that she was " a b****"....How friendly.

So thanks guys for such WONDERFUL customer service, and for discouraging two potential customers.

PROS: If you're a bike nut who doesn't mind the cons below:
CONS: Rude sales assistants, overpriced bikes, have to wait for AGES

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1 out of 2 people found this review helpful.

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The guy that owns this place is a character. In that he will belittle his employees in front of customers. He also charges crazy amount for bikes. However, the repair prices aren't bad and the selection is really good. A lot of old schwinns.

3
★★★☆☆

The guy that owns this place is a character. In that he will belittle his employees in front of customers. He also charges crazy amount for bikes. However, the repair prices aren't bad and the selection is really good. A lot of old schwinns.

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2 out of 3 people found this review helpful.

 

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