Ciocca Chevrolet

★★★★☆
  • 855 S West End Blvd 309

    Quakertown, PA 18951

    Map & Directions
  • 267-347-1061

About Ciocca Chevrolet

Details
Hours
Monday: 9am - 8pm Tuesday: 9am - 8pm Wednesday: 9am - 8pm Thursday: 9am - 8pm Friday: 9am - 8pm Saturday: 9am - 8pm
4.0 7
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It's a great place we bought a ford infusion and we had a ford pickup great place and people

5
★★★★★

It's a great place we bought a ford infusion and we had a ford pickup great place and people

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Pleased with service every time

5
★★★★★

Pleased with service every time

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It was a great experience! I got the car I wanted at a price better than I expected and James Parsons made the whole experience the best I have had in 45 years. Thanks very much!

5
★★★★★

It was a great experience! I got the car I wanted at a price better than I expected and James Parsons made the whole experience the best I have had in 45 years. Thanks very much!

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DO NOT BUY FROM THIS DEALER :: Without reading this first!?. Major Engine Failure within 4 months. Do not buy a car from this unscrupulous dealership without reading how the treat their customers.\r
\r
The 2006 Mercury Mariner Hybrid I

3
★★★★★

DO NOT BUY FROM THIS DEALER :: Without reading this first!?. Major Engine Failure within 4 months. Do not buy a car from this unscrupulous dealership without reading how the treat their customers.\r
\r
The 2006 Mercury Mariner Hybrid I

.

August 20, 2010

Better Business Bureau of
Metropolitan Washington DC and Eastern PA
Attn: Phillip Moskowitz
528 N. New Street
Bethlehem, PA 18018-5789

Re: Mr. Charles T Scott Jr., Case# F1B9-D5B%

Dear Mr. Moskowitz:

I have researched this matter and found the following: Mr.s Scott purchased a used 2006 Mercury Mariner from us on April 22, 2010. The purchase price of $17,600 included a 3 month 3,000 mile limited warranty from us. He was offered the opportunity to purchase an Extended Service Contract but declined.

In August, Mr. Scott contacted us to report that his vehicles?? engine had been diagnosed in Vermont, as having a failed connecting rod bearing. Our Sales Manger contacted our Director of Fixed Operations, Bill Lauer, who made several attempts at contacting ??Dusty? before actually speaking with him. Dusty informed Bill that the oil level was fine, the oil appeared dirty and that a rod bearing had failed due to lack of lubrication. When asked the condition of the main bearings, Dusty said that they were fine. Bill asked for specifics regarding the wear on the main bearings because in the case of lack of lubrication, the main bearings would normally fail before rod bearings. Dusty informed Bill that they had not disassembled the engine, not even dropped the oil pan, and had made the diagnosis absent direct visual inspection. This brings the whole report into question. We do not even know if the engine is ??unfixable?; the oil pan has not been dropped to make an inspection of the bearings. Excessive carbon build-up on a piston or no spark to a cylinder can also present as a ??rod knock?.

Mr. Scott contends that the 3 month, 3,000 mile warranty is a policy ??designed to protect the seller?. To the contrary, it is designed to protect the buyer, while putting a reasonable limit on the liability of the seller. Automobiles are by their very nature, complex mechanical devices. Not all potential problems can be foreseen at the time of purchase. It is for this reason that new vehicle manufactures put limited warranties on their new products. It is for the same reason that we put a limited warranty on this used vehicle, it basically helps to assure that the vehicle is ??whole? at the time of purchase. This vehicle had over 62,000 miles at the time Mr. Scott bought it from us, and we had it for about 5 of those miles. At some point, it becomes Mr. Scott??s responsibility not ours and that point was after 3,000 miles in his possession.

We inspected this vehicle prior to sale and did not notice an engine problem. Mr. Scott test drove this vehicle prior to purchase and did not notice an engine problem. Mr. Scott drove this vehicle for over three months and for over 3,000 miles and did not notice an engine problem. There are conflicting reports regarding the oil level in the vehicle at 3,500 miles. One report from Vermont, indicates oil level ??three quarts low?, pretty significant in a vehicle with a five quart oil capacity. Another indicates the oil level was fine. Mr. Scott never mentions seeing an oil warning light, so it seems likely that the oil level was never ??dangerously low? if it was low at all.

It is unfortunate that Mr. Scott is having trouble with his vehicle. It is unfortunate that he chose not to purchase an extended service contract. It is unfortunate that this is all happening in Vermont, not here. None of this makes us responsible for the damages outside of the warranty period.

Sincerely,

Paul Frank
Faulkner-Ciocca Ford Mercury

2
★★★★★

August 20, 2010

Better Business Bureau of
Metropolitan Washington DC and Eastern PA
Attn: Phillip Moskowitz
528 N. New Street
Bethlehem, PA 18018-5789

Re: Mr. Charles T Scott Jr., Case# F1B9-D5B%

Dear Mr. Moskowitz:

I have researched this matter and found the following: Mr.s Scott purchased a used 2006 Mercury Mariner from us on April 22, 2010. The purchase price of $17,600 included a 3 month 3,000 mile limited warranty from us. He was offered the opportunity to purchase an Extended Service Contract but declined.

In August, Mr. Scott contacted us to report that his vehicles?? engine had been diagnosed in Vermont, as having a failed connecting rod bearing. Our Sales Manger contacted our Director of Fixed Operations, Bill Lauer, who made several attempts at contacting ??Dusty? before actually speaking with him. Dusty informed Bill that the oil level was fine, the oil appeared dirty and that a rod bearing had failed due to lack of lubrication. When asked the condition of the main bearings, Dusty said that they were fine. Bill asked for specifics regarding the wear on the main bearings because in the case of lack of lubrication, the main bearings would normally fail before rod bearings. Dusty informed Bill that they had not disassembled the engine, not even dropped the oil pan, and had made the diagnosis absent direct visual inspection. This brings the whole report into question. We do not even know if the engine is ??unfixable?; the oil pan has not been dropped to make an inspection of the bearings. Excessive carbon build-up on a piston or no spark to a cylinder can also present as a ??rod knock?.

Mr. Scott contends that the 3 month, 3,000 mile warranty is a policy ??designed to protect the seller?. To the contrary, it is designed to protect the buyer, while putting a reasonable limit on the liability of the seller. Automobiles are by their very nature, complex mechanical devices. Not all potential problems can be foreseen at the time of purchase. It is for this reason that new vehicle manufactures put limited warranties on their new products. It is for the same reason that we put a limited warranty on this used vehicle, it basically helps to assure that the vehicle is ??whole? at the time of purchase. This vehicle had over 62,000 miles at the time Mr. Scott bought it from us, and we had it for about 5 of those miles. At some point, it becomes Mr. Scott??s responsibility not ours and that point was after 3,000 miles in his possession.

We inspected this vehicle prior to sale and did not notice an engine problem. Mr. Scott test drove this vehicle prior to purchase and did not notice an engine problem. Mr. Scott drove this vehicle for over three months and for over 3,000 miles and did not notice an engine problem. There are conflicting reports regarding the oil level in the vehicle at 3,500 miles. One report from Vermont, indicates oil level ??three quarts low?, pretty significant in a vehicle with a five quart oil capacity. Another indicates the oil level was fine. Mr. Scott never mentions seeing an oil warning light, so it seems likely that the oil level was never ??dangerously low? if it was low at all.

It is unfortunate that Mr. Scott is having trouble with his vehicle. It is unfortunate that he chose not to purchase an extended service contract. It is unfortunate that this is all happening in Vermont, not here. None of this makes us responsible for the damages outside of the warranty period.

Sincerely,

Paul Frank
Faulkner-Ciocca Ford Mercury

.

Major Engine Failure within 4 months. Do not buy a car from this unscrupulous dealership without reading how the treat their customers.

The 2006 Mercury Mariner Hybrid I bought from Faulkner Ciocca Ford/Mercury of Quakertown in April 2010 experienced major engine failure in early August 2010. Within in 3 months and 2 weeks of owning the vehicle (15 days after the dealer warranty ended) lack of engine oil was the cause of the rod bearings to break.

The cost of repairing the engine is $6,600+ none of which Faulkner Ciocca feels they are liable to help with. They do not guarantee the cars they inspect and sell. Make sure you get your car inspected by an independent resource or else they will sell you a car that hasn't been serviced or had it's fluids changed.

Do business with them at your own risk, it just doesn't make sense how they could treat a customer so dismissively.

0
★☆☆☆☆

Major Engine Failure within 4 months. Do not buy a car from this unscrupulous dealership without reading how the treat their customers.

The 2006 Mercury Mariner Hybrid I bought from Faulkner Ciocca Ford/Mercury of Quakertown in April 2010 experienced major engine failure in early August 2010. Within in 3 months and 2 weeks of owning the vehicle (15 days after the dealer warranty ended) lack of engine oil was the cause of the rod bearings to break.

The cost of repairing the engine is $6,600+ none of which Faulkner Ciocca feels they are liable to help with. They do not guarantee the cars they inspect and sell. Make sure you get your car inspected by an independent resource or else they will sell you a car that hasn't been serviced or had it's fluids changed.

Do business with them at your own risk, it just doesn't make sense how they could treat a customer so dismissively.

.

This place always has a new person at the counter!! Something not right at this dealership!!! One guy was super nice to me recently as he was not always trying to push products on me. He cared and took the time with me and my concerns but when i returned he was not there and the lady that waited on me showed no interest in my concerns at all..I was not happy with this dealership. All they want is to sell, sell ,sell! Too many turnovers of employees there also does not say much for a company..

0
★☆☆☆☆

This place always has a new person at the counter!! Something not right at this dealership!!! One guy was super nice to me recently as he was not always trying to push products on me. He cared and took the time with me and my concerns but when i returned he was not there and the lady that waited on me showed no interest in my concerns at all..I was not happy with this dealership. All they want is to sell, sell ,sell! Too many turnovers of employees there also does not say much for a company..

Pros: None

Cons: Always a new person at the counter!!

Message from Ciocca Chevrolet

The Ciocca Promise
"We have been in business in the Pennsylvania area for over 80 years. The Faulkner-Ciocca organization has a singular philosophy of doing business and that is 100% customer satisfaction, not only in the vehicle you purchase, but also in the process in which you buy it. We want you to be so happy that you will purchase all your vehicles from us and refer your friends and family as well. We realize that in order to do that, we must exceed your expectations, and that is our mission"

More about Ciocca Chevrolet

Faulkner Ciocca Chevrolet is a Quakertown Chevy dealership. Serving Allentown, Bethlehem and Doylestown. You can find new Chevrolet vehicles, used cars, parts and service all here at the dealership.

 

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