Roy Lomas Carpets

★★★★☆
40.2578 -75.3456
Map and Directions to Roy Lomas Carpets

215-256-9575

2150 Detwiler Rd

Harleysville, PA

19438

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About Roy Lomas Carpets

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Home & Garden

Home & Garden
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Reviews 1 - 13 of 13.
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Do not buy carpet from Roy Lomas in Harleysville. First of all, they charge too much for comparable carpet from another dealer. Second, during a recent installation of a bedroom carpet, they scratched my newly painted walls in several places and put a couple knicks in the walls. They also didn't trim properly around adjoining carpet. They also left the room a mess and didn't clean up at all, claiming their vacuum cleaner didn't work!! The total cost of the job was almost $700 for one room (and that was a remnant!). I asked for half the money back, and they only offered me $100. They are thieves! I don't know how they have stayed in business for so long.

1
★☆☆☆☆

Do not buy carpet from Roy Lomas in Harleysville. First of all, they charge too much for comparable carpet from another dealer. Second, during a recent installation of a bedroom carpet, they scratched my newly painted walls in several places and put a couple knicks in the walls. They also didn't trim properly around adjoining carpet. They also left the room a mess and didn't clean up at all, claiming their vacuum cleaner didn't work!! The total cost of the job was almost $700 for one room (and that was a remnant!). I asked for half the money back, and they only offered me $100. They are thieves! I don't know how they have stayed in business for so long.

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Horrible experience from start to end.... After ordering carpet and confirming a date for the installation, I moved all furniture from 3 bedrooms just to find out that Lomas ordered the wrong carpet from the manufacturer. We rescheduled the installation for a later date. The actual installation seemed to go smothly, but about 4 months later the carpet started show wrinkles in all 3 bedrooms. I called customer service twice to ask for somebody to take a look at the carpet. I was told that this is normal and that it can be fixed by stretching the carpet (of course this wouldn't be covered by warranty). I'm still waiting for the installer to call me to schedule an appointment....so stay away... incompetent, unreliable, no customer service...

1
★☆☆☆☆

Horrible experience from start to end.... After ordering carpet and confirming a date for the installation, I moved all furniture from 3 bedrooms just to find out that Lomas ordered the wrong carpet from the manufacturer. We rescheduled the installation for a later date. The actual installation seemed to go smothly, but about 4 months later the carpet started show wrinkles in all 3 bedrooms. I called customer service twice to ask for somebody to take a look at the carpet. I was told that this is normal and that it can be fixed by stretching the carpet (of course this wouldn't be covered by warranty). I'm still waiting for the installer to call me to schedule an appointment....so stay away... incompetent, unreliable, no customer service...

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1 out of 1 people found this review helpful.

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It is unfortunate that there are a couple of bad experiences posted on this site. I can tell you that we take care of our service issues. We have 4 people dedicated to post-installation issues. No one else has this. As far as pricing, very few flooring companies have our buying power. We just don't lose sales on price. Please go to our facebook page and read the many great reviews we receive from our customers.

5
★★★★★

It is unfortunate that there are a couple of bad experiences posted on this site. I can tell you that we take care of our service issues. We have 4 people dedicated to post-installation issues. No one else has this. As far as pricing, very few flooring companies have our buying power. We just don't lose sales on price. Please go to our facebook page and read the many great reviews we receive from our customers.

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0 out of 1 people found this review helpful.

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I would never purchase carpet from Roy Lomas again. Four months after the carpet installation holes appeared in our carpet most likely due to their installer misusing his carpet kicker. They are not willing to admit they were the ones at fault. They just decide not to listen to you, immediately become defensive and blame the holes on us, the owners saying we abused the carpet. When we called in about the holes the first people they blamed were the installers until they decided to the pass the blame onto us. (They obviously have had this happen before).

Did someone have the same installer we did? He is also an employee of Roy Lomas but an independent contractor as well. Our installer was: Robert Burg, Expert Carpet Installations. When we asked him to come back to look at the holes he did then turned around and lied to the company and told them we have holes in another room in our house, most likely to shift the blame off of him since he caused the holes. We asked the company to please come out and look at our carpet as he is lying to them but they didn't and chose to believe their employee.

What ever happened to "the customer is always right" first? There is no customer service in that company. If you have a complaint forget it you won't get anywhere. We know alot of people in the contracting business as well as neighbors and friends who can help pass the word along that Roy Lomas Carpet is not the place to purchase carpet.

1
★☆☆☆☆

I would never purchase carpet from Roy Lomas again. Four months after the carpet installation holes appeared in our carpet most likely due to their installer misusing his carpet kicker. They are not willing to admit they were the ones at fault. They just decide not to listen to you, immediately become defensive and blame the holes on us, the owners saying we abused the carpet. When we called in about the holes the first people they blamed were the installers until they decided to the pass the blame onto us. (They obviously have had this happen before).

Did someone have the same installer we did? He is also an employee of Roy Lomas but an independent contractor as well. Our installer was: Robert Burg, Expert Carpet Installations. When we asked him to come back to look at the holes he did then turned around and lied to the company and told them we have holes in another room in our house, most likely to shift the blame off of him since he caused the holes. We asked the company to please come out and look at our carpet as he is lying to them but they didn't and chose to believe their employee.

What ever happened to "the customer is always right" first? There is no customer service in that company. If you have a complaint forget it you won't get anywhere. We know alot of people in the contracting business as well as neighbors and friends who can help pass the word along that Roy Lomas Carpet is not the place to purchase carpet.

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1 out of 1 people found this review helpful.

.

I will NEVER purchase flooring from Ray Lomas.They installed my Bruce hardwood incorrectly.Installer did not follow manufactures instructions.I complained to the owner,NO HELP at all.Zero Customer Service.now i'm stuck paying for their mistake...Your much better off going to a Lowes,better pricing and much better customer service.

1
★☆☆☆☆

I will NEVER purchase flooring from Ray Lomas.They installed my Bruce hardwood incorrectly.Installer did not follow manufactures instructions.I complained to the owner,NO HELP at all.Zero Customer Service.now i'm stuck paying for their mistake...Your much better off going to a Lowes,better pricing and much better customer service.

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2 out of 2 people found this review helpful.

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Such a long story but will NEVER buy from them again. BEWARE........ I was very unhappy. It will cost me to fix their mistake. DONT BUY FROM...........

1
★☆☆☆☆

Such a long story but will NEVER buy from them again. BEWARE........ I was very unhappy. It will cost me to fix their mistake. DONT BUY FROM...........

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2 out of 2 people found this review helpful.

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I purchase carpet from this company four years ago. Living room, dining room, stairs and upstairs hallway. The living room carpet has already begun to buckle in several places. $65.00 per hour for them to come in to fix it since it's been over a year since installation.
The carpet was not cheap. It was higher than a medium grade. Initially, I had to have the service manager come to my home as I was unhappy with the installation.
I expected better than this and will not purchase from them again.

4
★★★★☆

I purchase carpet from this company four years ago. Living room, dining room, stairs and upstairs hallway. The living room carpet has already begun to buckle in several places. $65.00 per hour for them to come in to fix it since it's been over a year since installation.
The carpet was not cheap. It was higher than a medium grade. Initially, I had to have the service manager come to my home as I was unhappy with the installation.
I expected better than this and will not purchase from them again.

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1 out of 1 people found this review helpful.

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Granted it was a small house. We bought remnants from their HUGE selection in back of the showroom. We also bought new linoleum for the bathroom, kitchen, and laundry rooms for about $200, too. Of course we installed everything ourselves. If that's not your forte they do have a large showroom with helpful staff and -my favorite part- an arcade/playroom for the kiddies.

5
★★★★★

Granted it was a small house. We bought remnants from their HUGE selection in back of the showroom. We also bought new linoleum for the bathroom, kitchen, and laundry rooms for about $200, too. Of course we installed everything ourselves. If that's not your forte they do have a large showroom with helpful staff and -my favorite part- an arcade/playroom for the kiddies.

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0 out of 1 people found this review helpful.

.

THis is the place to go for quality carpets at excellent prices. The staff is helpful and accomodating. They even have shop at home service. The remnents section is huge and the prices are rock bottom. Its worth the drive to come here for best buys.

5
★★★★★

THis is the place to go for quality carpets at excellent prices. The staff is helpful and accomodating. They even have shop at home service. The remnents section is huge and the prices are rock bottom. Its worth the drive to come here for best buys.

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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There were ripples in my 20 year old carpet. I called Roy Lomas Carpets and they sent out a technician to stretch the carpet. He did an amazing job. He pulled up the carpet at the wall and pulled it across the room. I was in shock at how

6
★★★★★

There were ripples in my 20 year old carpet. I called Roy Lomas Carpets and they sent out a technician to stretch the carpet. He did an amazing job. He pulled up the carpet at the wall and pulled it across the room. I was in shock at how

.

When I purchased my carpet from Roy Lomas Carpets I was completely unaware of what I wanted and what the costs of carpet would be. It would have been easy for a sales person to take advantage of me, but the salesman at R.L.C. was

6
★★★★★

When I purchased my carpet from Roy Lomas Carpets I was completely unaware of what I wanted and what the costs of carpet would be. It would have been easy for a sales person to take advantage of me, but the salesman at R.L.C. was

.

I work at Roy Lomas Carpets and am upset over the above story. It is a black mark on our company. Each and every one of our employees is embarrassed that such a thing could happen. We take great pride in the quality of our work and

6
★★★★★

I work at Roy Lomas Carpets and am upset over the above story. It is a black mark on our company. Each and every one of our employees is embarrassed that such a thing could happen. We take great pride in the quality of our work and

.

Had a friend who used Roy Lomas to install carpet in his newly finished basement so I decided to call them to install carpet and hardwood floor in our new house. EXTREMELY professional from beginning to end. Low-pressure made it easy to purchase from them. We clearly described the use for each room and they gave us several routes we could take for carpet and hardwoods. We decided not to put hardwoods in our family room which in the long run was the best decision for us since our family (and two dogs) spend so much time in that room. I am so appreciative of their honest opinion.

Would recommend Roy Lomas to anyone looking to have carpet or hardwoods installed. We visted several other carpet places in the area and Lomas provided us top notch service.

Melissa, Mike, Jordan & Gianna B.
Worcester, PA

5
★★★★★

Had a friend who used Roy Lomas to install carpet in his newly finished basement so I decided to call them to install carpet and hardwood floor in our new house. EXTREMELY professional from beginning to end. Low-pressure made it easy to purchase from them. We clearly described the use for each room and they gave us several routes we could take for carpet and hardwoods. We decided not to put hardwoods in our family room which in the long run was the best decision for us since our family (and two dogs) spend so much time in that room. I am so appreciative of their honest opinion.

Would recommend Roy Lomas to anyone looking to have carpet or hardwoods installed. We visted several other carpet places in the area and Lomas provided us top notch service.

Melissa, Mike, Jordan & Gianna B.
Worcester, PA