BEST WESTERN PLUS Executive Inn

★★★☆☆
  • 1002 Earth Rd

    St Marys, PA 15857

    Map & Directions
  • 814-834-0000

Hotels & Travel

Hotels & Travel
More choices in St Marys:
Resultset_next

Clean Stay Inn & Suites Kingsland

1220 Boone Avenue Ext Kingsland, AR

Resultset_next

Cumberland Island Inn & Suites

2710 Osborne Rd St Marys, GA

2.5 2
Hi! Sign in to let us know how BEST WESTERN PLUS Executive Inn was?
Write a Review
.

My fiancee and I were in town visiting family and announcing our engagement. At first appearance things were nice. Not great, not overwhelming, but relatively clean and nice. We got a room with a jacuzzi and the first night, we filled it up and crawled in and tried to turn off the water and the spigot broke. Water was just running as fast as the drain was draining. The manager basically tells us, too bad. Water is running, running. We sat there on the bed as the manager trooped other guests in and out of our room. She saw that the guest had a truck and asked him if he had tools and he had a screwdriver, so she brought him in to try to fix it. We overheard her on the phone saying that the 2 maintenance guys were probably out partying and she couldn't get them on the phone. Two hours later, water is still running, a man shows up with his wife. He's not a plumber, he's the husband of someone who works there, but he was able to shut off the water. The manager offers us a smoking room and is ticked off when we refused. She said, "I can Febreeze it for you." We couldn't believe she was serious. Finally gave us another room, told us we'd get a 30% discount off of our last night and only gave us 15%, charged us a $50 pet fee, but never even mentioned that we couldn't have a pet there and she saw us with the cat. Finally, and most importantly, she tells us the pet fee is because they'll have to clean the linens. BECAUSE THEY ONLY WASH THEM AFTER 5 TO 10 GUEST STAYS. How filthy is that? The whole time, she never once apologized to us until we asked the pseudo-plumber's wife for one. Ridiculous. They have no idea what it means to service a customer. We were appalled. We still are.

PROS: None that I could see.
CONS: Lousy rooms, poor customer service, no pet policy, rude manager.

1
★☆☆☆☆

My fiancee and I were in town visiting family and announcing our engagement. At first appearance things were nice. Not great, not overwhelming, but relatively clean and nice. We got a room with a jacuzzi and the first night, we filled it up and crawled in and tried to turn off the water and the spigot broke. Water was just running as fast as the drain was draining. The manager basically tells us, too bad. Water is running, running. We sat there on the bed as the manager trooped other guests in and out of our room. She saw that the guest had a truck and asked him if he had tools and he had a screwdriver, so she brought him in to try to fix it. We overheard her on the phone saying that the 2 maintenance guys were probably out partying and she couldn't get them on the phone. Two hours later, water is still running, a man shows up with his wife. He's not a plumber, he's the husband of someone who works there, but he was able to shut off the water. The manager offers us a smoking room and is ticked off when we refused. She said, "I can Febreeze it for you." We couldn't believe she was serious. Finally gave us another room, told us we'd get a 30% discount off of our last night and only gave us 15%, charged us a $50 pet fee, but never even mentioned that we couldn't have a pet there and she saw us with the cat. Finally, and most importantly, she tells us the pet fee is because they'll have to clean the linens. BECAUSE THEY ONLY WASH THEM AFTER 5 TO 10 GUEST STAYS. How filthy is that? The whole time, she never once apologized to us until we asked the pseudo-plumber's wife for one. Ridiculous. They have no idea what it means to service a customer. We were appalled. We still are.

PROS: None that I could see.
CONS: Lousy rooms, poor customer service, no pet policy, rude manager.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They have a outdoor pool, they have good prices on the rooms and the staff is freindly and very helpful. They have nice rooms and kids like the pool.

4
★★★★☆

They have a outdoor pool, they have good prices on the rooms and the staff is freindly and very helpful. They have nice rooms and kids like the pool.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used BEST WESTERN PLUS Executive Inn, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review