Ken & Co Aveda Salon

★★★☆☆
  • 507 Main St

    Stroudsburg, PA 18360

    Map & Directions
  • 570-421-8077

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Upper Cut Plus Inc

400 Stokes Mill Rd Stroudsburg, PA

3.2 5
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I have only used Aveda salons for the past 5 years, and I will only go to Aveda salons in the future. I will, however, avoid this particular salon at all costs, and drive 30 minutes to the next nearest one simply because of how incredibly rude the owner is.

I went into this salon for the first time and got a color - no cut, just a color. I had no problem with the girl who did my hair. I had no problem with the color. But I did have a problem being overcharged $36 without a reasonable explanation.

When picking the color, my stylist suggested adding a bit of gold to the brown to make the color not so bland. I said that was fine. It was done in a one-step process. No highlights, no foils.

On their website a one-step color is advertised as $59-$62. So naturally, I went in expecting to pay between $59 and $62. When I was charged $95, I was a little shocked, and asked the girl why it was so much. She said it was because the stylist used two colors. I told her that if the stylist would have told me that adding in the gold would have bumped up the price that much, I never would have had her do it. She just stared at me. I paid the $95 and left.

The next business day (Monday), I called and asked to speak to the manager or owner. The girl said he was not in, but could she help me with something. I explained my dilemma to her, and said that I would just like the manager to call me back. She said he wouldn't be in until the next day.

Later the next day (Tuesday), I still haven't heard from anyone. I called back again, and the owner was already in and left for the day. Now, if I owned a business, and an unhappy customer called, I would deal with it immediately. The longer you let these things fester, the more angry people get, and that's not good for anyone involved. So I left a message on his voicemail this time, asking that he please call me back.

The next morning (Wednesday), I get a phone call from him. I explain to him my problem, and he says he understands but would like to talk to the stylist to ask her why she charged that much. I'd have to wait another day, however, because that day was her scheduled day off. Fine.

The next day (Thursday), I get a phone call from a girl at the salon saying that the owner has decided to give me a $20 credit for the next time I come in. I tell her that isn't okay, and that I'd like a refund of the difference, and not a credit. She says he will call me back.

About 30 minutes later, I got a phone call from the owner. He told me that I was charged the extra $36 because of how long my hair is (a few inches past my shoulders) and that he is willing to give me the credit because of the whole inconvenience. I told him that I was not happy with that solution, simply because of the price that was advertised on their website. At this point, he literally started yelling at me. Actually yelling at me. He told me that that was what he was offering me and if I didn't want to take it then that's too bad for me. I tried asking him what the policy was on how long hair had to be for it to be considered "long" and he wouldn't let me get my question out. He kept saying that he's already answered all of my questions. I told him that his was the worst customer service I had ever received and he said that he didn't care. I told him I was going to file a complaint with the Better Business Bureau and leave negative reviews online, and he said I could complain to whomever I wanted. I was so dumbfounded at his rudeness that I didn't even know what to say. Never in my life have I been spoken to as a customer in that way. Then, for no apparent reason at all, or maybe a customer walked past his office and he realized how much of a psycho he sounded like, he said he wanted to start over and that he apologized for the turn that the conversation had taken. He said he didn't want to ruin my night and asked if refunding me the $36 would make me happy. I said that it would, he refunded me the $36 and said that he was going to fix the website so there wouldn't be any confusion in the future. It still has not changed.

I will never go back to this salon again. I don't care if they offered me a lifetime of free service. I feel that this incident was handled in completely the wrong fashion, and that the owner does not care about his customers at all. Had he been polite and not yelled at me, I would not be writing this today. If you don't have Aveda brand loyalty, I would try a different salon in the area. There are a number of them, and the owners are guaranteed to be better than this one.

1
★☆☆☆☆

I have only used Aveda salons for the past 5 years, and I will only go to Aveda salons in the future. I will, however, avoid this particular salon at all costs, and drive 30 minutes to the next nearest one simply because of how incredibly rude the owner is.

I went into this salon for the first time and got a color - no cut, just a color. I had no problem with the girl who did my hair. I had no problem with the color. But I did have a problem being overcharged $36 without a reasonable explanation.

When picking the color, my stylist suggested adding a bit of gold to the brown to make the color not so bland. I said that was fine. It was done in a one-step process. No highlights, no foils.

On their website a one-step color is advertised as $59-$62. So naturally, I went in expecting to pay between $59 and $62. When I was charged $95, I was a little shocked, and asked the girl why it was so much. She said it was because the stylist used two colors. I told her that if the stylist would have told me that adding in the gold would have bumped up the price that much, I never would have had her do it. She just stared at me. I paid the $95 and left.

The next business day (Monday), I called and asked to speak to the manager or owner. The girl said he was not in, but could she help me with something. I explained my dilemma to her, and said that I would just like the manager to call me back. She said he wouldn't be in until the next day.

Later the next day (Tuesday), I still haven't heard from anyone. I called back again, and the owner was already in and left for the day. Now, if I owned a business, and an unhappy customer called, I would deal with it immediately. The longer you let these things fester, the more angry people get, and that's not good for anyone involved. So I left a message on his voicemail this time, asking that he please call me back.

The next morning (Wednesday), I get a phone call from him. I explain to him my problem, and he says he understands but would like to talk to the stylist to ask her why she charged that much. I'd have to wait another day, however, because that day was her scheduled day off. Fine.

The next day (Thursday), I get a phone call from a girl at the salon saying that the owner has decided to give me a $20 credit for the next time I come in. I tell her that isn't okay, and that I'd like a refund of the difference, and not a credit. She says he will call me back.

About 30 minutes later, I got a phone call from the owner. He told me that I was charged the extra $36 because of how long my hair is (a few inches past my shoulders) and that he is willing to give me the credit because of the whole inconvenience. I told him that I was not happy with that solution, simply because of the price that was advertised on their website. At this point, he literally started yelling at me. Actually yelling at me. He told me that that was what he was offering me and if I didn't want to take it then that's too bad for me. I tried asking him what the policy was on how long hair had to be for it to be considered "long" and he wouldn't let me get my question out. He kept saying that he's already answered all of my questions. I told him that his was the worst customer service I had ever received and he said that he didn't care. I told him I was going to file a complaint with the Better Business Bureau and leave negative reviews online, and he said I could complain to whomever I wanted. I was so dumbfounded at his rudeness that I didn't even know what to say. Never in my life have I been spoken to as a customer in that way. Then, for no apparent reason at all, or maybe a customer walked past his office and he realized how much of a psycho he sounded like, he said he wanted to start over and that he apologized for the turn that the conversation had taken. He said he didn't want to ruin my night and asked if refunding me the $36 would make me happy. I said that it would, he refunded me the $36 and said that he was going to fix the website so there wouldn't be any confusion in the future. It still has not changed.

I will never go back to this salon again. I don't care if they offered me a lifetime of free service. I feel that this incident was handled in completely the wrong fashion, and that the owner does not care about his customers at all. Had he been polite and not yelled at me, I would not be writing this today. If you don't have Aveda brand loyalty, I would try a different salon in the area. There are a number of them, and the owners are guaranteed to be better than this one.

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Ken and Co is a great salon for the area. I used to live in NJ and went to an extremely expensive salon (that I loved) and when I moved to PA picked Ken and Co. The prices are very reasonable (compaired to what I use to pay) and the service is great. Just an FYI with past comments, you should never let the hairstylist do what they want to your hair. You can ask them for ideas and listen to their thoughts on what they think would look good, but you need to be the one to give the final say of style, color etc. If you are not sure of what you want done, look through magazines and bring pictures. A good stylist will always be honest with you and let you know if something won't work for your hair.

4
★★★★☆

Ken and Co is a great salon for the area. I used to live in NJ and went to an extremely expensive salon (that I loved) and when I moved to PA picked Ken and Co. The prices are very reasonable (compaired to what I use to pay) and the service is great. Just an FYI with past comments, you should never let the hairstylist do what they want to your hair. You can ask them for ideas and listen to their thoughts on what they think would look good, but you need to be the one to give the final say of style, color etc. If you are not sure of what you want done, look through magazines and bring pictures. A good stylist will always be honest with you and let you know if something won't work for your hair.

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This was my first trip to a hairdresser in 20 years! What a wonderful experience! The entire staff was extremely friendly..made sure I was comfortable and offered me something to drink every so often. And the quality of service was outstanding, my hairdresser was on the next level of expertise. She colored, highlighted, deep conditioned, cut, and styled my hair..a whole new me! Worth every penny! ( by the way, their prices are reasonable and listed on their website)

5
★★★★★

This was my first trip to a hairdresser in 20 years! What a wonderful experience! The entire staff was extremely friendly..made sure I was comfortable and offered me something to drink every so often. And the quality of service was outstanding, my hairdresser was on the next level of expertise. She colored, highlighted, deep conditioned, cut, and styled my hair..a whole new me! Worth every penny! ( by the way, their prices are reasonable and listed on their website)

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As you step through our doors, you??ll immediately receive that needed respite from those ever-present stresses - to help you return to a more tranquil state. At our Aveda concept salon spa, even a haircut is designed and executed with this in mind

4
★★★★☆

As you step through our doors, you??ll immediately receive that needed respite from those ever-present stresses - to help you return to a more tranquil state. At our Aveda concept salon spa, even a haircut is designed and executed with this in mind

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Ken's is an okay Salon but it's very expensive for the quality of service. I scheduled the appointment several weeks in advance but things were running behind in the Salon. And the hairstylist supoosed to do my hair ended up having some one else start washing ect. It made it tough to get to know her or get much of a feel for how'd she'd do. Also being shuffled around makes you wonder just how good this is going to be. I needed some new ideas when I went but the stylist I ended up had a tough time with that. I ended up with a decent cut but not one I'd could expend the time and effort to mantain. All in all it took a long time and the results weren't worth the price as I spent around 100 easily for a hair cut that wasn't what I need.

2
★★☆☆☆

Ken's is an okay Salon but it's very expensive for the quality of service. I scheduled the appointment several weeks in advance but things were running behind in the Salon. And the hairstylist supoosed to do my hair ended up having some one else start washing ect. It made it tough to get to know her or get much of a feel for how'd she'd do. Also being shuffled around makes you wonder just how good this is going to be. I needed some new ideas when I went but the stylist I ended up had a tough time with that. I ended up with a decent cut but not one I'd could expend the time and effort to mantain. All in all it took a long time and the results weren't worth the price as I spent around 100 easily for a hair cut that wasn't what I need.

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