Stoner-Wade Ford Inc

★★★☆☆
  • 415 W 4th St

    Quarryville, PA 17566

    Map & Directions
  • 717-786-7331

3.0 4
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Family owned and staffed.

Perhaps the only trustworthy car dealer left in the US.

We first started using them for service 5 years ago after moving nearby and not knowing any trustworthy repair shops for our middle aged Fords. We were surprised by both the frankness, honestly, and respect for our money by the service office and service manager, the quality of the service & guys in the garage, and the fact we never felt violated after we saw and paid the bill.

It??s not always perfect the first time but cars are complicated today so I cannot blame them 100%. There are a few seemingly simple repairs they don??t do, like alignments. But otherwise our cars go there first and only elsewhere if parts or a repair is not possible there.

Because of their service department we??ve bought 2 used Fords from them. The most recent purchase a low mile used SUV, originally purchased and serviced there, so we know could keep using them for service and know and that we can have them do any remaining warranty work and post warranty work too.

Their non-commissioned sales people are great - Low key, no pressure, very helpful. As a long-term customer negotiating a car price has always been a simple process and I cannot imagine for new customers it would be much of hassle. The only weakness is that since there are no per-car incentives, they may not suggest, or give you the gentle push necessary, to try something you may not have considered, that an overeager commissioned salespersons would. But I??d rather Stoner-Wade staff any day.

Stoner-Wade is the way a dealership should be run, perhaps the way dealers used to be run in that vague yesterday when the world seemed a better place.

5
★★★★★

Family owned and staffed.

Perhaps the only trustworthy car dealer left in the US.

We first started using them for service 5 years ago after moving nearby and not knowing any trustworthy repair shops for our middle aged Fords. We were surprised by both the frankness, honestly, and respect for our money by the service office and service manager, the quality of the service & guys in the garage, and the fact we never felt violated after we saw and paid the bill.

It??s not always perfect the first time but cars are complicated today so I cannot blame them 100%. There are a few seemingly simple repairs they don??t do, like alignments. But otherwise our cars go there first and only elsewhere if parts or a repair is not possible there.

Because of their service department we??ve bought 2 used Fords from them. The most recent purchase a low mile used SUV, originally purchased and serviced there, so we know could keep using them for service and know and that we can have them do any remaining warranty work and post warranty work too.

Their non-commissioned sales people are great - Low key, no pressure, very helpful. As a long-term customer negotiating a car price has always been a simple process and I cannot imagine for new customers it would be much of hassle. The only weakness is that since there are no per-car incentives, they may not suggest, or give you the gentle push necessary, to try something you may not have considered, that an overeager commissioned salespersons would. But I??d rather Stoner-Wade staff any day.

Stoner-Wade is the way a dealership should be run, perhaps the way dealers used to be run in that vague yesterday when the world seemed a better place.

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1 out of 1 people found this review helpful.

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Although this was a few years ago I still feel the need to write a review about it. I owned an older model Ford and I was having problems with it. I had it at several smaller garages who were unable to remedy the situation. I decided that I would just take it to Stoner and Wade because surely they would be able to find the problem. WRONG! I had it there at least three times. On one of the occaisions it broke down not even a 1/4 mile down the road after they claimed there was nothing wrong with it.
I ended up taking it to another smaller garage who found the problem immediately and fixed it. I would not recomend Stoner and Wade for mechanical services.

2
★★☆☆☆

Although this was a few years ago I still feel the need to write a review about it. I owned an older model Ford and I was having problems with it. I had it at several smaller garages who were unable to remedy the situation. I decided that I would just take it to Stoner and Wade because surely they would be able to find the problem. WRONG! I had it there at least three times. On one of the occaisions it broke down not even a 1/4 mile down the road after they claimed there was nothing wrong with it.
I ended up taking it to another smaller garage who found the problem immediately and fixed it. I would not recomend Stoner and Wade for mechanical services.

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So they have a much better selection than they use to. They have a great selection of vehicles but they don't usually do very good deals. The people are freindly but usually only if you buy the car from them. We had a ford that needed worked on from another dealership and they would not take it. I would just rate them so so!

3
★★★☆☆

So they have a much better selection than they use to. They have a great selection of vehicles but they don't usually do very good deals. The people are freindly but usually only if you buy the car from them. We had a ford that needed worked on from another dealership and they would not take it. I would just rate them so so!

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We called them to have our vehicle repaired and it was under warranty. They are a small dealership so they wouldn't take us because we didn't buy it from them. I was really mad so we haven't gone back. They wouldn't even try to help us.

PROS: none
CONS: poor help

2
★★☆☆☆

We called them to have our vehicle repaired and it was under warranty. They are a small dealership so they wouldn't take us because we didn't buy it from them. I was really mad so we haven't gone back. They wouldn't even try to help us.

PROS: none
CONS: poor help

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