City Lights Limousine Co Llc

★★☆☆☆
  • 1621 Saw Mill Run Blvd

    Pittsburgh, PA 15210

    Map & Directions
  • 412-881-5466

About City Lights Limousine Co Llc

Categories
  • Wedding Planners
Details
  • Wedding Supplies

Personal Services

Personal Services
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Do not use City Lights. I was married on August 20th and am currently on my honeymoon but am so angry that I am writing this. Yes, the driver was late picking me up, had to ask my photographer for directions and the interior was filthy (muddy foot prints, trash left from the previous occupants, broken knobs and wires hanging from the door-yes, I have pictures of it all), that coupled with hitting 10-20 curbs trying to make turns and my photographer stating that it's the worst limo he has ever seen is not even the reason that I am writing this review. I am writing because there was no air conditioning on a very warm August day and I got to ride to my wedding in my photographer's pick up truck while half of my bridal party hitched rides with other guests. City Lights did not compensate me in any way and has not responded to my email or phone attempts. Please let me be the last bride this happens to. Do not use them.

1
★☆☆☆☆

Do not use City Lights. I was married on August 20th and am currently on my honeymoon but am so angry that I am writing this. Yes, the driver was late picking me up, had to ask my photographer for directions and the interior was filthy (muddy foot prints, trash left from the previous occupants, broken knobs and wires hanging from the door-yes, I have pictures of it all), that coupled with hitting 10-20 curbs trying to make turns and my photographer stating that it's the worst limo he has ever seen is not even the reason that I am writing this review. I am writing because there was no air conditioning on a very warm August day and I got to ride to my wedding in my photographer's pick up truck while half of my bridal party hitched rides with other guests. City Lights did not compensate me in any way and has not responded to my email or phone attempts. Please let me be the last bride this happens to. Do not use them.

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City Lights LLC was a complete nightmare. I could write a book on how horrendous it was working with them, but I'll keep it basic.

1. Check them out on the Better Business Bureau's website. If you're still interested in booking them, you're either illiterate or dead. Here's the link http://www.bbb.org/pittsburgh/??business-reviews/limousine-ser??vice/city-lights-llc-in-pittsb??urgh-pa-4004133/

If that somehow wasn't enough, here's my story.

2. They didn't pick me up. Yeah, you think it's just a stupid worry that brides have... of course they'll at least pick you up, right? No. They didn't. They ditched me completely & I had to find a ride to my own wedding, despite the fact that I had pre-paid $1,200.

3. They showed up_after_ my wedding. . . 3 hours after they were supposed to pick me up at a different location? OK fine. At least they showed up at all, right? No. They showed up with a dirty, rusted out limo that actually still had garbage in it from the last people. oh, and the last people were totally smoking weed in there. Consequently, that's what my dress smelled like after I mustered up the strength to step inside of that trash-mobile. Awesome way to hug my family on my wedding day!

4. They won't give me a refund. Nope, not even partial. When I call them, Jim -- the guy who makes the reservations -- makes stuttering noises, mutters something about how he has been on vacation (seriously, every time), then tells me he is on the line with another bride & has to call me back. He doesn't, naturally.

5. So I complained to the driver on the day of. I know it wasn't his fault, but he was there so I did it. He told me that he knew this was pretty bad... BUT, he got re-routed to my wedding when he was actually scheduled to be picking up a different bride at 2PM (when he arrived at my wedding), and that girl was now being ditched just like I had been. He said they didn't have another car available to get her, so she was just completely stranded.

5. If all this doesn't scare you off, then 1 more thing. Jim will tell you that you _have_ to leave your tip on your credit card. It's their new policy. lolz. good one, Jim. Our driver called me a week later (weird, I know... but he hates City Lights just as much as I do, so at least we have that in common) with a written letter from the company stating that they do not collect tips on credit cards. So Jim is actually taking your $$, and probably smoking pot in the rusted out lincoln navigator that he likes to pretend "troy polumalu rented last weekend". The company is a scam, Jim is a delusional crook, and I am still trying to get my money back before they inevitably file for bankruptcy. At least I can help you to not make the same mistake I did. Don't book them. srsly.

1
★☆☆☆☆

City Lights LLC was a complete nightmare. I could write a book on how horrendous it was working with them, but I'll keep it basic.

1. Check them out on the Better Business Bureau's website. If you're still interested in booking them, you're either illiterate or dead. Here's the link http://www.bbb.org/pittsburgh/??business-reviews/limousine-ser??vice/city-lights-llc-in-pittsb??urgh-pa-4004133/

If that somehow wasn't enough, here's my story.

2. They didn't pick me up. Yeah, you think it's just a stupid worry that brides have... of course they'll at least pick you up, right? No. They didn't. They ditched me completely & I had to find a ride to my own wedding, despite the fact that I had pre-paid $1,200.

3. They showed up_after_ my wedding. . . 3 hours after they were supposed to pick me up at a different location? OK fine. At least they showed up at all, right? No. They showed up with a dirty, rusted out limo that actually still had garbage in it from the last people. oh, and the last people were totally smoking weed in there. Consequently, that's what my dress smelled like after I mustered up the strength to step inside of that trash-mobile. Awesome way to hug my family on my wedding day!

4. They won't give me a refund. Nope, not even partial. When I call them, Jim -- the guy who makes the reservations -- makes stuttering noises, mutters something about how he has been on vacation (seriously, every time), then tells me he is on the line with another bride & has to call me back. He doesn't, naturally.

5. So I complained to the driver on the day of. I know it wasn't his fault, but he was there so I did it. He told me that he knew this was pretty bad... BUT, he got re-routed to my wedding when he was actually scheduled to be picking up a different bride at 2PM (when he arrived at my wedding), and that girl was now being ditched just like I had been. He said they didn't have another car available to get her, so she was just completely stranded.

5. If all this doesn't scare you off, then 1 more thing. Jim will tell you that you _have_ to leave your tip on your credit card. It's their new policy. lolz. good one, Jim. Our driver called me a week later (weird, I know... but he hates City Lights just as much as I do, so at least we have that in common) with a written letter from the company stating that they do not collect tips on credit cards. So Jim is actually taking your $$, and probably smoking pot in the rusted out lincoln navigator that he likes to pretend "troy polumalu rented last weekend". The company is a scam, Jim is a delusional crook, and I am still trying to get my money back before they inevitably file for bankruptcy. At least I can help you to not make the same mistake I did. Don't book them. srsly.

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DO NOT USE THIS COMPANY. We booked a limo to take us (myself and bridesmaids) to my wedding ceremony and 5 minutes before they were scheduled to show up, they called and said they were in a car accident and wouldn't be coming. They also said they did not have any more cars and rudely suggested we take a bus. TO MY WEDDING. I actually felt bad about the driver who was in an accident but when we called the next business day for our refund, the man answering the phones said there wasn't a car accident at all but offered no other explanation so obviously they over booked and just didn't have enough cars. He then offered an hour of free car service but when we asked for an email confirming that, he yelled that his word was good and hung up. If you actually want the service you are paying for, use another company!

1
★☆☆☆☆

DO NOT USE THIS COMPANY. We booked a limo to take us (myself and bridesmaids) to my wedding ceremony and 5 minutes before they were scheduled to show up, they called and said they were in a car accident and wouldn't be coming. They also said they did not have any more cars and rudely suggested we take a bus. TO MY WEDDING. I actually felt bad about the driver who was in an accident but when we called the next business day for our refund, the man answering the phones said there wasn't a car accident at all but offered no other explanation so obviously they over booked and just didn't have enough cars. He then offered an hour of free car service but when we asked for an email confirming that, he yelled that his word was good and hung up. If you actually want the service you are paying for, use another company!

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I recently was in charge of planning my friends bachelorett party and we decided to use this company for our limo. They were on time and very wonderful about carting a bunch of drunk annoying girls around for the evening. It was great to not have to worry about driving or having a designated driver for the evening.

5
★★★★★

I recently was in charge of planning my friends bachelorett party and we decided to use this company for our limo. They were on time and very wonderful about carting a bunch of drunk annoying girls around for the evening. It was great to not have to worry about driving or having a designated driver for the evening.

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