Body Klinic

RUDE. Completely dissatisfied with the electrolysis treatment. There is no sign of certification anywhere either. I have been getting electrolysis done for nine months now, but had to find a new esthetician because I recently moved to Philadelphia. I had been going every two-three weeks with little growth. Upon going to The Body Klinic, I notice re-growth within the first week. This should have absolutely NOT happened, I called and went in for her to see what I was talking about. I will give credit that they allowed me a second session without charge, however the entire time she scolded me on how I had no idea what I was talking about and I should have never questioned her performance. She was belittling and treating me as if I had no clue what electrolysis was. Completely rude, could barely understand her too. DO NOT RECOMMEND for electrolysis, if I could give 0 stars I would... absolutely awful.

Pros: None.

Cons: Customer Services, Treatment, Everything

Posted 05/19/09

My boyfriend bought me a gift card in September for $200, which I kept saving for that day when I would need it most. Well that day came, so I took off a day from work last week and booked myself a day at the spa. When I called to make my appointment, I was asked to give the gift card number. I did not have the gift card with me, so I received three more phone calls over the next few days all asking for the gif card number. I finally remembered to call back and give them the number. It was odd and unprofessional, but I did not think much of it. I arrived the next day and while I was waiting, the receptionist, who was very unprofessional and quite nasty (not what one is expecting for a relaxing day at the spa) kept staring at her computer and shaking her head. I finally asked what was wrong and they said my gift card had already been redeemed and therefore was worthless. Apparently they redeemed my gift card back in October when I had previously scheduled an appointment, which I called to cancel days in advance. The receptionist while remembering my cancellation, claimed that I had rescheduled but failed to make the rescheduled appointment or cancel it. Ironically enough, the "rescheduled" date was a day I was away on vacation. I politely laughed and explained that there must be a misunderstanding. Instead of apologizing for the misunderstanding, they refused to recognize my gift card and offered a discounted service! I was outraged! What they did is steal $200 and then just say that was the policy for failing to show up to my "rescheduled" appointment. It was the worst customer service experience I have ever had. There was clearly a misunderstanding, but instead of treating their customer with respect and giving a client the benefit of the doubt, they just stole my $200. I went to Juju later that day in Bella Vista and all of my tension (both previous and from that day) was worked out of me. Juju was wonderful. Professional, courteous, and not a bunch of thieves. Please do not give your business to the Body Klinic. A place like that should not be in business.

Pros: Nothing

Cons: Everything

Posted 05/15/09

I was just at the body klinic and was informed by a very rude old russian lady that my new amazing stylist danny (the one with the excellent reviews the bad ones are about this greesy older mexican man i guess was hired to replace him) was no longer working there.... And i just found him too. And just like the other review my hair was incredible. I would have been completely devistaed IF i hadnt gotten his personal contact info. Which i will post or you can email me. Now hes still available and was able to come to my house. It was even better not having to go out after a long day of work. Being able to relax and be pampered in my pjs was awesome. Danny is the best. His cell is 2672070829 and hes on face book under his email brantbaby24@aol I give him 5 stars and the spa only 1 now that he's gone

Pros: They helped me find my new at home stylist

Cons: nasty old russian lady

Posted 04/21/09

I first arrived at TBK in early September, when I moved back to the city, based on the recommendation of a close friend. I was promptly greeted by a super friendly and energetic receptionist (Mira) who seemed eager to meet me right from the get go. Shortly after, I was introduced to (Biljana) my aesthetician who entered the room in the same fashion. In addition to being eager to meet me she was also eager to get my treatment underway. After patronizing various other places in the city I would say that the level of service was right up there with what I have received in the past from A.B. and far surpassed the previous treatments from Topp***.

Recently, after much debate, I decide to incorporate a hair treatment into my regular TBK regimen. I was hesitant at first because hair has only recently been added; but all my doubts were pushed aside when my stylist (Julian) came in prior to my service just to meet me and get to know my hair on a more personal level! To sum it up in four words ?it was exactly what I needed.? I couldn?t have been more pleased with the cut, the color and the education I received while he was doing it. To anyone who has never been to TBK you are surely missing out. Though small, this ?urban retreat? is just that. Leave the worries and bustle of the city behind when you walk through the door and be prepared to be pampered!

Pros: Great service and friendly staff

Posted 04/16/09

I have searched long and far for the perfect bikini wax and I've found it! The Body Klinic is not only clean, but the staff is so friendly and make you feel so welcome! I was referred to Body Klinic by a friend when I lived in the city have been going there for my waxing for the past 3 years. I now live 30 minutes outside the city and still come all the way down there for this service! I won't go anywhere else.

The esthecian is so friendly and makes you feel very comfortable. The waxes are fairly painless (she makes it as much as possible) and super quick. Can totally be done on a lunch break.

I can't say enough good things about this place, it's definitely worth a try. I can't wait to try their other services.

Posted 03/22/09

The Body Klinic is such an amazing hidden retreat. I was referred by a friend that gets her hair done by Danny, their new hair stylist. Apparently they just started doing hair and had a beautiful renovation. (I love the crown molding). I was a little nervous because I have very complicated hair and have had several bad experiences in the past. Danny really listed to me. He sat down face to face with me rather then talking to me through a mirror. He spent a good 5-10 minutes asking me about my morning beauty rituals, past services, what things i did and didn't like and I really felt safe and confident when we began. He explained every thing he was doing and took the time to show me my cut as it was being done. He also turned me onto the best conditioner I have ever used. Their product line is all natural which I love. My hair cut and color turned out just as he had said it would and it was the look I had been trying to achieve for years. The color is so natural and I have received so many compliments. Also while there I found the best Brazilian EVER! i never thought it could be so quick and painless. I used to put off the waxer like people put off the dentist but now I get my wax and hair done once a month like clock work. It is small as some reviews have mentioned but now in a negative way at all. It has an incredibly cozy feel and the staff is friendly and welcoming. You feel like you've known them for years. Everyone is so polite and considerate towards each other and you really feel relaxed and removed from the outside world. I've been to so many other places that are chaotic and make you feel rushed or like a second thought to their own conversations. Here you are the main focus and you ARE the conversation. I love that everyone there seems to have a specialty and it really is a one stop shop. I never considered myself a spa type of person but once your here you can't help but want to spend the day. I LOVE DANNY!

Pros: I have the hair I've always dreamed of

Cons: I can't take Danny home with me

Posted 03/20/09

I found this place when I first moved here in September and I am glad I did. It was going to be hard to find a place that could compare to where I was coming from and to my surprise it was just as great. My waxes last a long time and whenever I need one I just call and they get me right in for an appointment. I have also been fortunate to have a facial there which was also a great experience. I have heard great things about their massages too!
The staff is always very welcoming and everyone is very kind. I would highly recommend this place to anyone looking for a body treatment.

Posted 03/18/09

I have been coming to this spa regularly for the past two years, not too much but after each exam season to get a massage from Igal and once in a while I'd get an occasional Brazilian to spice things up with my boyfriend.
As I said in the title, the massages are amazing! This guy really knows his stuff and not only makes you feel on seventh heaven but will teach you what to do at home.
That said I have to say that Brazilians are just meh...I mean I don't understand the reviewer below me, since when a genital waxing is a pleasant experience? I have to say tho that their Brazilian is $65 and I also get 10% student discount all the while at Toppers they make you pay $85 for the wax and will never remove hair the way you want it.
But I have to say that the last time I was in the body klinic I had somewhat of a flashback to the lowly spas of our great city, the services were great as usual but when I was done Igal gave me water while I waited to check out and the lady at the front desk (not the usual receptionist but some old redhead) started yelling something in Russian, while the Hair "stylist" jumped on me (and here I do agree with the last reviewer) saying that my hair needs a revamp, what an a$$hple! I just got it done two weeks ago at Pier & Carlo's and he dares to belittle my intellect by saying that I need to learn how to take care of my OWN hair?! Not only that, he had the nerves to actually check my hair by touching me with his greasy fingers....eeeehhh!

P.S: Kudos on the renovations, the place looks amazing!

Pros: Awesome staff (the younger guys), professional,

Cons: pushy hair guy, horrible old Russian lady

Posted 03/16/09

I went here for a bikini wax and eyebrow wax after the great recommendations on this site. It was completely unprofessional (compared to past experiences) -- they didn't put ANY wax remover/cooler on my eyebrows (even nail salons do this!), and only baby powder on after my bikini wax -- even after I mentioned I have sensitive skin! Let's just say I now give firecrotch new meaning. However, the waxer was VERY nice and friendly -- definitely not worth $85 though! Also, the hair stylist implied my hair was ugly and that he could fix it. NOT COOL.

Overall I wasn't impressed, especially considering the price! However I will say they did take my gift certificate without question.

Pros: mostly friendly staff

Cons: cramped space, expensive for quality

Posted 03/06/09

I went to the Body Klinic after researching different spas and I'm happy I chose it.
On my first visit I had my legs waxed, the lady was very polite and talkative which totally relaxed me.
I loved how it came out, they were smooth for weeks!

I went back for another leg wax and a bikini wax. I had the same woman, and she tried to make me as comfortable as possible. I was extremely nervous about the bikini wax but she made the experience so much better with her talking.

Posted 01/15/09

I have spoken to a lot of people about 1 the body klinic services 2. the staff and 3. the owner and I have encountered them myself. I haven't heard one compliant. People I know enjoy the initimate environment and pleasant staff. The owner is very always looks after me and goes out of her way to make sure I was happy. She is a gem in this city. A wonderful, wild, great lady. Don't be fooled! Competitors will post bogus reviews to undercut their competition. This is a genuinly great place to go. period.

Posted 09/17/08

I've never been to this place before, so I decided to make an appointment and I let the receptionist know that I had a gift certificate. I had the makeup application, since I was short on time. The staff is really nice and professional, but the owner was horrendous!! The place is also ridiculously small and cramped; the makeup station is 3 feet away from the receptionist's desk, it was a complete lack of privacy. When I went to pay and I presented my gift certificate, the owner looked at the certificate and said it was for facial and massage services only, not for makeup. The gift certificate said nothing about this restriction anywhere, and the owner wouldn't even honor it!! The makeup application was mediocre, I could've done it myself. Don't waste your time or money here, you'll leave feeling completely horrible because of this rude, bitter woman. You're better off going to the M.A.C. store a couple of blocks down; the staff did exactly what I wanted and showed me some wonderful makeup tricks.

Pros: staff is really nice

Cons: owner Sophia is rude and does not appreciate her customers

Posted 08/29/08

I've been coming here for waxing on and off for a few years - usually just before heading down the shore. I was totally shocked when I came in this time to find a total staff turnover...and then to be told by a total stranger to strip from the waist down, as they didn't have the disposable underwear they usually use for bikini waxes. Let me tell you, I am not a Brazilian kind of girl, so that was a little weird. But I also have to say that WOW, the waxing was fantastic, and while I do miss Danielle, Biljana was friendly and cheerful. I also had a really nice pedicure, which didn't chip once - I finally removed the polish when my nails grew out! Also, I have to give them credit - they mention other services they have (facials, products, reflexology) but they never gave me a hard sell or tried to convince me to get something I didn't need.

Pros: highly skilled waxer, nice receptionist and staff

Cons: cramped, pedicure space is awkward, uncomfortable waiting area

Posted 08/21/08

This spa gave me some of the greatest waxes in philadelphia! I came in for a bikini wax and I was greeted with a very kind receptionist. I had a very little wait and my esthetican was out immediately. She was also kind and very sweet. She made me feel comfortable and relaxed. She was fun to talk to and I actually found her very funny. She had an endering accent with short brown hair. Although my expirence at the body klinic was overall great, i was insulted when the owner of the salon told me i needed to fix my eye brows. She was very unprofessional in the way she acted and dressed. I loved the staff, hated the owner. I still suggest going to the body klinic, BEST FACIALS AND WAXING.

Pros: kind staff

Posted 08/05/08

I've done Toppers for years. It has aged and is not for me anymore. I won't try L'Etoile because of the rumors of them and the location in The Yunk. I stumbled across this delightful lil spot completely by accident. I was walking past and noticed the sandwich- board sign for a Spa. I began to read it when a friendly man stepped out and asked if I was treating myself to a massage. I laughed and before I could respond, he assured me that I deserved it. (I did)

It was pure bliss! The staff were all so friendly, unlike many other places I've visited. The pricing was quite reasonable and I believe God was in the room when I got my massage. I love a good deep tissue massage. Needless to say, I plan on becoming a regular! I hear they just added Demi Moore to their VIP List, too. Kudos, Body Klinic and staff! Kudos!

...and THANK YOU!!!!

Posted 07/25/08

False information on Gift Card and Website!! I made an appointment at "one of the locations" which they do not have anymore! When i went to L'Etoile, they were helpful & nice & very accommodating, however, i still have this gift card that i don't use now that i've tried L'Etoile! (hint for everyone, they only have the center city location!!!)

Posted 07/15/08

The massage was really good, although the building was cramped and not very spa-like. The employees seemed generally disorganized, and my facial really just was not good. The esthetician kept leaving the room for long amounts of time, and made me feel guilty about my blemishes, suggesting I see a dermatologist and stop eating greasy foods (for the record, my skin isn't THAT bad). Then she went on about the expensive cleansers they sell. They also had trouble ringing up my gift card at the end, but still gave me the credit for it anyway, which was nice of them. I definitely wouldn't go back for a facial, and I probably would not recommend this "spa".

Pros: Good massage, Eyebrow waxing

Cons: Disorganized, rude esthetician

Posted 07/07/08

I first went to the Body Klinic in July of 2007 and was very pleased with Tatiana's waxing job. She was really fast, professional, and an overall pleasure to see. I received a very mediocre manicure and pedicure at that time and would never go back there for a nail treatment. West End Nails across the street does a much better job for much cheaper. I just went back to the Body Klinic for waxing and was disappointed to learn that Tatiana had left. The new person who did my waxing did a nice job, but was pretty rude and cold. The sweet receptionist was not there, instead someone who couldn't get off the phone and seemed bothered that customers were even there. I don't think I'll go back. Very disappointing.

Pros: Great Hair Removal

Cons: Poor Service

Posted 05/29/08

The body Klinic was great. The location was perfect and the space was clean and quite and staff very professional. The massage and facial was one of the best ever - true extractions..... The pedicure was the first I have ever had in Philadelphia that was done in a bowl not a standard pedicure chair and tub. The bowl is much safer and cleaner. Will return...

Pros: staff - location - service

Cons: little cramped

Posted 03/13/08

Read their reviews and mistakenly went here-big mistake. This is a small little/cramped place in a rather rundown condition. The facial was really bad and the esthetician had no idea what she was doing-nor did she speak much english!
The massage was even worse,the attitude really is awful.
Never do this again.

Cons: very bad experience all around

Posted 11/20/07

My roommate and I purchased rejuvenation packages at The Body Klinic. We went on separate days over a three month span and we were both extremely dissatisfied. The services were less than average, the spa itself cramped (my masseuse had a difficult time moving around the table in the tiny room I was in) and the overall experience a great disappointment.

Cons: staff, skill, quality

Posted 10/27/07

This is a real classy place. The owner is wonderful and all of the staff members are very professional.
Don't be fooled by other spas that try to compare to this.

Posted 10/21/07

I recently went to the body klinic for a facial and waxing. I am not a stranger to the facility in Center City. I am always greated kindly by Mira the receptionist who is the kindest person I have ever met. And Danielle does a wonderful job with my eyebrows. Well recently I was in the Manayunk neighborhood and I saw that the body klinc was on Main St. I walked in and was kindly greeted with tea by Stacy and I got an unbelievable facial by Michael who is a cutie. He also did a wonderful job on my services. I have never left this place in a bad mood, it makes me feel so good. I love this place wonderful people work there.

Pros: Employees & Services

Cons: NONE

Posted 02/20/07

I have a lot of problems with my skin and was a little worried that a facial may make it worse. When I came here Danielle calmed my fears and showed me how we can improve my skin. She gave me the most amazing facial. She also showed me their products and recommended to me what facial cleansers would be good for my skin. I know go every month for a facial with Danielle and my skin looks amazing.
Danielle also now waxes my bikini and she does such a great job that I hardly experience any pain. This is a great place : )

Posted 02/15/07

I went to the Manayunk Spa location this weekend and I loved it. They greeted me very warmly with herbal tea. They have a beautiful Spa and offer great packages. I had a facial and a massage. The massage was great and so was the facial. They definately made a customer out of me for life. Thanks Sophia, I'll be back!

Posted 02/06/07

This is by far the worst spa in the city. I went for a massage and wax but I was never serviced. I waited for about an hour and a half while watching other people get serviced before me. I finally got tired of waiting and asked the receptionist what was going on when she informed me that the person who was going to be doing everything was running late. They were not even considerate enough to let me know that whomever was running late and to maybe ask if I wanted to reschedule. NEVER AGAIN WILL I GO BACK.

Pros: Location

Cons: everything else

Posted 12/26/06

i always treat myself to a massage and pedicure after my dance shows and was really expecting good things at the body klinic. sadly, i was very dissappointed. my deep tissue massage was mediocre, if you can even call spreading lotion around a massage. i left with all my knots still intact! all through the massage, i could hear the receptionist talking and opening her coke can and just a lot of background noise in general. my pedicure was half-heartedly done, my feet were still callused since she gave up on them after stroking at them a couple of times with the pumice. after my pedicure, she ran away to give another massage, leaving me to fend for myself waiting for my toes to dry. staff would walk by and ignore me, not asking if i was ok or needed anything. overall, this spa is very unprofessional; the services are of subpar quality, they don't care enough to make you feel special, the magazines are all months old and i didn't even get my first time guest discount that was promised to me on the phone. i am NEVER going back to the body klinic, it was a terrible and dissappointing experience all around.

Posted 12/25/06

if youre looking for a great massage, go no further. i was completly satisfied with my massage. Edgar did a fantastic job. my deep tissue was the best ive ever had.

Posted 12/08/06

I was a bit nervous having a bikini wax from a male esthetician but Michael was warm, professional and made me feel completely at ease. Friendly and fantastic service!

Posted 12/05/06

Finding a spa that you really like can be difficult sometimes. i just moved to philly about a month ago,im finally all settled in and ready to be pampered. After reading some of the reviews here on citysearch i decided to give the body klinic a try. i was impressed with their professionalism and how well they listened to what my needs were. my facial was wonderful. my skin felt "brand new" when we were finished. i scheduled my next appointment before i even left the place.

Pros: good spa

Posted 11/27/06

What can I say? Thank you for bodly going where no waxer has gone before! Very professional. Very swift.

Posted 11/27/06

ive been having problems with breakouts on my skin. after trying many over the counter products, nothing seemed to be working. a good friend of mine recommend that i treat myslef to a spa day. so we both went together and had body treatments and massages. they were very helpful in helping me find a product to use to help my complection, my massage was wonderful. i cant thank them enough!!!

Posted 11/27/06

ive been to a few spas in my day. the body klinic ranks right up there with the best of them. the entire staff was very inviting, without all the sales pressure like some spas will do. i really enjoyed my time there and the only thing i didnt like was that my massage had to end

Posted 11/26/06

i have a tired,old body from working everyday for ever it seems like. i was hoping that the massage i would receive would leave me feeling sorta like a limp noodle when i left. loosened up and feeling brans new. i was very excited when my massage did just that! Edgar did a fabulous job. my lower back was the major problem area. it feels brand new. i cant wait to come back

Posted 11/23/06

i had a really big job interview that i was extremely excited about. i decided that i wanted to look flawless for it. i went in to the body klinic to have them give me a facial and do my makeup for me. they did a great job. i was so excited and i got the job!! yeaaa!

Posted 11/22/06

I highly recommend tbk for those of you that really want a great massage.there is no doubt in my mind that these therapists know what they are doing. ive had problems with my lower back, and that pain was addressed without causing more pain. i felt pampered the entire time. the staff was not snobby or pushy at all. this will be my new weekly ritual for myself!!

Posted 11/21/06

my mother treated me to a facial after a hard week of work. it was nice to sit there and relax and be pampered. especially by people that really know what theyre doing. my skin looks great. i cant wait to come back to try more things.

Posted 11/20/06

i went in to the body klinic for a massage. im kinda a big guy and i was worried that i wasent going to get the massage i was looking for. im glad to say that i was wrong! i had a very enjoyable massage, and never felt so relaxed. i cant wait to go back

Posted 11/20/06

i would definatly recommend the body klinic. i just went in to check out the place and see what it was like. The staff was very polite and answered any questions that i had. i scheduled my appointment for a massage and im sure i wont be dissappointed

Pros: everyone very nice

Cons: none

Posted 11/19/06

My husband decided to get me a gift certificate for a massage for my birthday. never being to a spa before i really wasent sure what to expect. i was impressed with the service i received. Edgar was very polite and attentive on what my needs were. it was a great massage!!!

Posted 11/16/06

What a disaster. This was one of the worst experiences of my life. Not only were the services (if you can call them services) horrendous,but the owner (a woman named Sophia) rude and agreesive attitude was just so disturbing.
We had the audacity to complain about the terrible massages and facials and her answer was "then don't come back"!!
Don't worry we won't ever return..

Cons: Awful especially the owner

Posted 11/13/06

After reading the advertising we expected a luxurious and serene spa experience. What we received was anything but relaxing or serene. I must tell you that this place is really a poor excuse for a spa. The rooms were tiny,noisy and rather dirty. The technicians were ,at best,third rate,and to make matters worse my wife had a manicure with a woman name Nona who spoke no english and did a terrible job. Just awful

Cons: A VERY BAD EXPERIENCE

Posted 11/10/06

i went to the body klinic yesterday to get prepared for the cruise im about to go on. as always i was a little sketchy about getting a bikini wax, because ive been told it hurts pretty bad. tatiana did a wonderful job! she was very friendly and did it with as little pain as possible. i will look great for my cruise. i reccommend the body klinic!!!

Pros: great at waxing

Cons: none that i could see

Posted 11/03/06

i was pretty impressed with thte body klinic as a whole. the staff was very friendly and helpful. very attentive to my needs. i went in for a deep tissue massage and they got all the spots in need very thoroughly. i also met sophia and she was very nice also

Pros: great massage

Posted 11/03/06

I have gone here for several treatments in the short time that I have lived in Philly...I recommend it for bikini waxing, but because the place is so tiny and the walls "thin" the facial I got was not enjoyable. I went there to relax and all I heard was the receptionist on the phone.

Posted 10/30/06

Whenever I travel to Philly I look for a new Spa to try. Well this time I really struck the bottomof the barrel. I read the reviews of this Spa and expected a great experience. What I got was horrible. The place is shabby,the staff was very inexperienced, and to top it all off the receptionist told me she had resigned due to "conflicts" with the owner-I can see why. The treatments (facial and massage) were just awful.

Pros: nothing at all

Cons: awful services and a shabby place

Posted 08/08/06

This was a nightmare.
I have never been to a more shoddy or a more unprofessional place.'
The services were abomnible,the staff was rude, there is no parking, and all they to do is sell you there cheap products.
I left crying and feeling used.

Pros: nothing

Cons: a horrible excuse for a Spa

Posted 07/12/06