Animal Crackers

★★★★☆
  • 754 E Main St

    Ephrata, PA 17522

    Map & Directions
  • 717-738-8033

Pets & Animals

Pets & Animals
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In response to the bad review, it was the day after a holiday when she had called and the groomer did not respond in a timely manner due to the extremely busy schedule and we did apologize for that. The dog did have an uneven cut due to the fact my groomer being snapped at continuously. The groomer would have told her in person had the owner picked her dog up when we informed her she was finished, but it was the groomers last dog and therefore could not wait the extra time until she had arrived an hour later. Though prior to her groom she snapped at the bather in front of the owner and it was witnessed by co-workers and the dogs owner. I had tried to pet her after her groom and she lunged at me as well. Unfortunately dogs behavior is not always the same at a groomers as when they are in their comfortable home environment. The groomer herself apologized, the owner would not believe her dog could act this way. Sadly she was scared and got nervous and snappy and became extremely difficult to groom. Its unfortunate for her dog because not many groomers would tolerate that behavior, when we pride ourselves on working our hardest with all behavior types.

5
★★★★★

In response to the bad review, it was the day after a holiday when she had called and the groomer did not respond in a timely manner due to the extremely busy schedule and we did apologize for that. The dog did have an uneven cut due to the fact my groomer being snapped at continuously. The groomer would have told her in person had the owner picked her dog up when we informed her she was finished, but it was the groomers last dog and therefore could not wait the extra time until she had arrived an hour later. Though prior to her groom she snapped at the bather in front of the owner and it was witnessed by co-workers and the dogs owner. I had tried to pet her after her groom and she lunged at me as well. Unfortunately dogs behavior is not always the same at a groomers as when they are in their comfortable home environment. The groomer herself apologized, the owner would not believe her dog could act this way. Sadly she was scared and got nervous and snappy and became extremely difficult to groom. Its unfortunate for her dog because not many groomers would tolerate that behavior, when we pride ourselves on working our hardest with all behavior types.

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Took My Eskie here to get trimmed up for the summer. Nails trimmed, flea bathed and trimmed down. So When I got her back Brittani and I noticed that she looked stupid. Her face was all uneven. One side was longer than the other and her head was uneven. She looked like they had taken different sizes of clippers and used them at different spots. Her behind was just about shaved down to the skin. It was so horrible looking. Now because of the holidays I waited to call them to tell them my disappointment in their abilities. I called around 8:15AM. The shop didnt open till 10:00AM. I left a message stating I wasnt happy with the job they did. I thought it kind of rude that the shop was open for 6 hours and no one bothered to call me to discuss what happened, to say hey we got your message and we are sorry you dont like the job we did or what can we do to make it better. I posted this on their facebook page around 4:00PM. At 4:10PM my phone was ringing. It was the owner of the shop and she was very rude. She started off by stating that she got my post on facebook. I told her that I wasnt happy with the job she staff did on Belle. That this was the 2nd time that she had ever been there. She started telling me that no this was the 5-6 time that Belle had been there. I kept stating that no it wasnt. Belle is only 2 years old and she is a winter dog. She doesnt do well in the summer, so she gets trimmed down to help her stay cool. The owner handed me off to the bather. The bather claims that Belle bit her several times. I asked her if she had the right dog. She insists that Belle bit her several times. Now when we first got there and we went to the grooming room the bather did put her hand down in front of Belle and Belle growled at her. The bather stated that Belle bit her at that point. Belle did nothing but growl at her. I apologized for Belle growling and acting like that. Belle was scared and so I walked her over and picked her up and put her in the tub. The bather insists she picked up Belle and was bitten several times when she did so. I walked out of the room and I didnt leave yet. I hung out for a few minutes and I heard the bather talking to Belle. I heard not one growl or anything coming from her and I peaked around the door and things were fine. So I left. When I came back to pick up Belle she didnt want to come out of the cage I had to really talk her out.almost like they hit her.

1
★☆☆☆☆

Took My Eskie here to get trimmed up for the summer. Nails trimmed, flea bathed and trimmed down. So When I got her back Brittani and I noticed that she looked stupid. Her face was all uneven. One side was longer than the other and her head was uneven. She looked like they had taken different sizes of clippers and used them at different spots. Her behind was just about shaved down to the skin. It was so horrible looking. Now because of the holidays I waited to call them to tell them my disappointment in their abilities. I called around 8:15AM. The shop didnt open till 10:00AM. I left a message stating I wasnt happy with the job they did. I thought it kind of rude that the shop was open for 6 hours and no one bothered to call me to discuss what happened, to say hey we got your message and we are sorry you dont like the job we did or what can we do to make it better. I posted this on their facebook page around 4:00PM. At 4:10PM my phone was ringing. It was the owner of the shop and she was very rude. She started off by stating that she got my post on facebook. I told her that I wasnt happy with the job she staff did on Belle. That this was the 2nd time that she had ever been there. She started telling me that no this was the 5-6 time that Belle had been there. I kept stating that no it wasnt. Belle is only 2 years old and she is a winter dog. She doesnt do well in the summer, so she gets trimmed down to help her stay cool. The owner handed me off to the bather. The bather claims that Belle bit her several times. I asked her if she had the right dog. She insists that Belle bit her several times. Now when we first got there and we went to the grooming room the bather did put her hand down in front of Belle and Belle growled at her. The bather stated that Belle bit her at that point. Belle did nothing but growl at her. I apologized for Belle growling and acting like that. Belle was scared and so I walked her over and picked her up and put her in the tub. The bather insists she picked up Belle and was bitten several times when she did so. I walked out of the room and I didnt leave yet. I hung out for a few minutes and I heard the bather talking to Belle. I heard not one growl or anything coming from her and I peaked around the door and things were fine. So I left. When I came back to pick up Belle she didnt want to come out of the cage I had to really talk her out.almost like they hit her.

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0 out of 1 people found this review helpful.

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This business is a great little place to get your pet groomed and to pick up crickets. We like to go in and hold the animals and see the love bird that has adopted a guinea pig as his own. We are thankful it is open and has what we need

3
★★★★★

This business is a great little place to get your pet groomed and to pick up crickets. We like to go in and hold the animals and see the love bird that has adopted a guinea pig as his own. We are thankful it is open and has what we need

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This is a pet store where they clean pets. Anyone who ecpects to walk in there and it smell like victorias secret is just not that intelligent. They are fair priced and they do a great job. They are always friendly and courtious.

4
★★★★☆

This is a pet store where they clean pets. Anyone who ecpects to walk in there and it smell like victorias secret is just not that intelligent. They are fair priced and they do a great job. They are always friendly and courtious.

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1 out of 1 people found this review helpful.

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I went into the store to get a lizard and was very shocked on how well they treat the pets..I was very impressed with the love they give each and everyone of them..They were very helpful and they also seem to know what they are talking about and don't just let you leave the store without good instructions on how to take care of your pet..I am very happy with the store and plan to keep going to it!

5
★★★★★

I went into the store to get a lizard and was very shocked on how well they treat the pets..I was very impressed with the love they give each and everyone of them..They were very helpful and they also seem to know what they are talking about and don't just let you leave the store without good instructions on how to take care of your pet..I am very happy with the store and plan to keep going to it!

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The people were wonderful! My dog was so handsome when he was done. He was washed, trimmed, and nails done for only $25! It was a great place and I highly recommend going. I'm going to take my dog there to get washed instead of doing it myself.

5
★★★★★

The people were wonderful! My dog was so handsome when he was done. He was washed, trimmed, and nails done for only $25! It was a great place and I highly recommend going. I'm going to take my dog there to get washed instead of doing it myself.

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This store is ok. It is extremely dirty and there is dog hair on the shelves and on products. It is extremely crowded. Also, I understand that it is a pet store, but it really smelled ridiculously, like the animal cages aren't cleaned properly.

2
★★☆☆☆

This store is ok. It is extremely dirty and there is dog hair on the shelves and on products. It is extremely crowded. Also, I understand that it is a pet store, but it really smelled ridiculously, like the animal cages aren't cleaned properly.

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1 out of 2 people found this review helpful.

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I haven't been to there newest store but when they were on 272 so service sucked. They were not nice, the store was so crowded that you couldn't move around too easily. It was also very dirty. I have not been back since and don't plan too.

2
★★☆☆☆

I haven't been to there newest store but when they were on 272 so service sucked. They were not nice, the store was so crowded that you couldn't move around too easily. It was also very dirty. I have not been back since and don't plan too.

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1 out of 2 people found this review helpful.

 

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