Stained Glass Creations

★★★★☆
  • 2736 Route 611

    Tannersville, PA 18372

    Map & Directions
  • 570-629-5070

About Stained Glass Creations

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4.3333 3
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I used to go to the store to buy glass and materials for my classes and was always helped in the best manner possible. The store also has a great lamps selection.

3
★★★★★

I used to go to the store to buy glass and materials for my classes and was always helped in the best manner possible. The store also has a great lamps selection.

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My name is Debra Herman and I am the owner of Stained Glass Creations. I would like to set the record straight. Dale Tiffany is a manufacturer of stained glass lamps & windows from LaMirada, Ca. who does in FACT assemble their lamps in

3
★★★★★

My name is Debra Herman and I am the owner of Stained Glass Creations. I would like to set the record straight. Dale Tiffany is a manufacturer of stained glass lamps & windows from LaMirada, Ca. who does in FACT assemble their lamps in

.

We left a Tiffany lamp with them for repair which my wife dearly loves. We were told the price would be somewhere around $50 which we said was fine. We called the store two months after having left the lamp with them to enquire on progress. We were told that work still needed to be done and that they would call us. The next day we were told the lamp was ready! At no point did we say there was a rush and we went to lengths to explain that it had sat on a shelf for more than a year after our baby had accidentally knocked it over.

When we went to pick up the lamp the workmanship was extermely bad and we were told that because the lamp (authentic Tiffany, stamped with Dale Tiffany logo) was made in China they couldn't match the paint color after the patina changed during the soldering process. this sounds odd to me since they are a Tiffany dealer. My wife was told she was an idiot and to get out of the store.

The owner ( Debra Smith-Herman ) and her daughter were very rude and I hope that nobody has to go through what we did. If they had said that they were expriencing problems with the repair and it would have taken a bit longer to fix and a few more dollars we would have been fine, but instead they were very defensive , called my wife an idiot and accused her of not wanting to pay the bill, which was never mentioned during her whole visit to their store. The truth is that if they hadn't been so rude we would have been open to negotiating a price since some of the work was ok - the glass is fine but the manual work they went through to put the glass in is terrible. We will have to spend more dollars putting their repair right.

0
★☆☆☆☆

We left a Tiffany lamp with them for repair which my wife dearly loves. We were told the price would be somewhere around $50 which we said was fine. We called the store two months after having left the lamp with them to enquire on progress. We were told that work still needed to be done and that they would call us. The next day we were told the lamp was ready! At no point did we say there was a rush and we went to lengths to explain that it had sat on a shelf for more than a year after our baby had accidentally knocked it over.

When we went to pick up the lamp the workmanship was extermely bad and we were told that because the lamp (authentic Tiffany, stamped with Dale Tiffany logo) was made in China they couldn't match the paint color after the patina changed during the soldering process. this sounds odd to me since they are a Tiffany dealer. My wife was told she was an idiot and to get out of the store.

The owner ( Debra Smith-Herman ) and her daughter were very rude and I hope that nobody has to go through what we did. If they had said that they were expriencing problems with the repair and it would have taken a bit longer to fix and a few more dollars we would have been fine, but instead they were very defensive , called my wife an idiot and accused her of not wanting to pay the bill, which was never mentioned during her whole visit to their store. The truth is that if they hadn't been so rude we would have been open to negotiating a price since some of the work was ok - the glass is fine but the manual work they went through to put the glass in is terrible. We will have to spend more dollars putting their repair right.

Pros: None

Cons: If you want to be treated rudely with attitude .. go ahead

 

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