Bel Jewelers

★★☆☆☆
  • 10101 Verree Rd # C

    Philadelphia, PA 19116

    Map & Directions
  • 215-969-6666

About Bel Jewelers

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I have been a loyal customer of Bel Jewelers for the past five years and I have purchased a diamond eternity band, bracelet, earrings and have had my diamond pendant and engagement ring reset there.

Recently my diamond bracelet which is less than a year old lost a diamond and the lock broke. I took it back to get them to look at it and was told that it was going to keep happening because it was prong set. When I told them that I didn't want a bracelet that I couldn't wear daily and asked for a credit to trade for something that would be more durable, they tossed it back at me and offered me a credit of 40% of what I paid a year ago!

My engagement ring setting has lost a side diamond three times since being re-set 4 years ago.

Their customer service is terrible.. I left with a broken bracelet and ring and would never enter that store again.

Buyer beware!!!

1
★☆☆☆☆

I have been a loyal customer of Bel Jewelers for the past five years and I have purchased a diamond eternity band, bracelet, earrings and have had my diamond pendant and engagement ring reset there.

Recently my diamond bracelet which is less than a year old lost a diamond and the lock broke. I took it back to get them to look at it and was told that it was going to keep happening because it was prong set. When I told them that I didn't want a bracelet that I couldn't wear daily and asked for a credit to trade for something that would be more durable, they tossed it back at me and offered me a credit of 40% of what I paid a year ago!

My engagement ring setting has lost a side diamond three times since being re-set 4 years ago.

Their customer service is terrible.. I left with a broken bracelet and ring and would never enter that store again.

Buyer beware!!!

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1 out of 2 people found this review helpful.

Business Response:

Ann, first i would like to take the opportunity to thank you for your criticism as it will help us perfect our customer service for the future. In reguards to the issues with our jewelry, and any accessories for that matter (clothing, shoes, handbags, etc.) all need proper care. We can only advise you as to how to care for it. We explained to you that you may wear your bracelet "daily", but it would be in your best interrest to not sleep or dress in it. Prong setting is very durable, but because one broke, a diamond fell out and the lock broke all at once. These are signs of an accident which is fine and why we offered to fix everything for you at a very reasonably reduced price for materials only, with no charge for labor. We take pride in our designs, quality of craftsmanship, customer service, reputation, very fair prices and stand behind our products and services. It is why our customers may try elsewhere, but always come back.
.

They advertise a large inventory, but I didn't find the selection that big. They did have some nice rings though. You might find what you are looking for so it is worth taking a look.

3
★★★☆☆

They advertise a large inventory, but I didn't find the selection that big. They did have some nice rings though. You might find what you are looking for so it is worth taking a look.

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1 out of 1 people found this review helpful.

Business Response:

Frances, thank you for your review and compliment. Our selection has and is always expanding, unfortunately we are limited on display space. We do carry more choices which are stored away, but are available upon request. We also offer special orders and custom design, which makes the selection endless. We will be glad to see you back.
.

I purchased my wedding band from this jewelery store. I was not thrilled with the selection of wedding bands but I did happen to find one that worked well with my engagement ring. I was a little annoyed that I went and looked at the band on two separate occasions and received two different prices from two different sales associates. The styles are a little outdated and the staff is so-so to deal with. Overall, this is a decent store to deal with but, I would certainly explore other options if they're available.

3
★★★☆☆

I purchased my wedding band from this jewelery store. I was not thrilled with the selection of wedding bands but I did happen to find one that worked well with my engagement ring. I was a little annoyed that I went and looked at the band on two separate occasions and received two different prices from two different sales associates. The styles are a little outdated and the staff is so-so to deal with. Overall, this is a decent store to deal with but, I would certainly explore other options if they're available.

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1 out of 1 people found this review helpful.

Business Response:

Theresa, we are happy that we were able to accomodate you and hope you are fully satisfied. It is likely you were quoted different prices because we do have different specials going on all the time. Thank you for your review and we hope you will be back to see us in the future!
 

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