Curtis Total Service

★★★★☆
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  • 242244

    Allentown, PA 18109

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  • 484-284-5023

4.3889 18
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DO NOT USE, EXTREMELY EXPENSIVE. See my comments.
I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for $ 70 each. That was a shocker. I could see charging double and doing the repair for a total of $ 200 for each item - totaling $400. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total.
I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months.
It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis.

1
★☆☆☆☆

DO NOT USE, EXTREMELY EXPENSIVE. See my comments.
I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for $ 70 each. That was a shocker. I could see charging double and doing the repair for a total of $ 200 for each item - totaling $400. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total.
I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months.
It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis.

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1 out of 1 people found this review helpful.

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I have used Curtis Total Service a couple of times. They're always on time, they give you a couple hour window. The technicians are always efficient and nice and they seem to care about customer service as I always get a phone call to let me know they are on their way.

5
★★★★★

I have used Curtis Total Service a couple of times. They're always on time, they give you a couple hour window. The technicians are always efficient and nice and they seem to care about customer service as I always get a phone call to let me know they are on their way.

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The plumber came in and fixed a leaky pipe, was in and out in an hour and got the job done right. I have one other issue that needs to be repaired and I am having them come back to do that at a later date I would recommend them and I will also use them again.

5
★★★★★

The plumber came in and fixed a leaky pipe, was in and out in an hour and got the job done right. I have one other issue that needs to be repaired and I am having them come back to do that at a later date I would recommend them and I will also use them again.

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I've used Curtis Plumbing twice now for a main drain repair and a shower valve repair. Both times they were very fast in response time and completed the work quickly but efficiently. We are now a member of their Gold Card Program and received discounts and free inspections of our in home piping and hvac system. Very happy with them overall.

5
★★★★★

I've used Curtis Plumbing twice now for a main drain repair and a shower valve repair. Both times they were very fast in response time and completed the work quickly but efficiently. We are now a member of their Gold Card Program and received discounts and free inspections of our in home piping and hvac system. Very happy with them overall.

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Our heating tech from Curtis Total Service was very helpful in fixing the problem with my heat. He helpd explain to me step by step how he would do the rpair. He also recommended and taught me how to be more efficient and save money with my new thermostat I bought. Thank you!

5
★★★★★

Our heating tech from Curtis Total Service was very helpful in fixing the problem with my heat. He helpd explain to me step by step how he would do the rpair. He also recommended and taught me how to be more efficient and save money with my new thermostat I bought. Thank you!

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Overall, the service was great; a friend from work referred them as a great plumber. The person who answered the phone was very pleasant and the plumber was nice too. I needed the piping for kitchen sink to be replaced and I knew I would get frustrated if I tried it myself. The plumber quoted me the price to do the work and got started right away. I signed up for their gold card program and I got a free inspection of my entire house plumbing and Ill get 15% off some other repairs if needed in the future.

5
★★★★★

Overall, the service was great; a friend from work referred them as a great plumber. The person who answered the phone was very pleasant and the plumber was nice too. I needed the piping for kitchen sink to be replaced and I knew I would get frustrated if I tried it myself. The plumber quoted me the price to do the work and got started right away. I signed up for their gold card program and I got a free inspection of my entire house plumbing and Ill get 15% off some other repairs if needed in the future.

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Get the Gold Card plan they offer! its worth every penny. We have used Curtis Total service many times for our plumbing or heating and air conditioning help. Every employee that comes to our home is professional and seems to care about about our needs. I would reccommend them to anyone. Our recent experience was a problem with our AC. We called them, they knew we were a plan member, and had someone out that afternoon and fixed our issue on the spot and we got a good discount for being Gold Card Plan members.

5
★★★★★

Get the Gold Card plan they offer! its worth every penny. We have used Curtis Total service many times for our plumbing or heating and air conditioning help. Every employee that comes to our home is professional and seems to care about about our needs. I would reccommend them to anyone. Our recent experience was a problem with our AC. We called them, they knew we were a plan member, and had someone out that afternoon and fixed our issue on the spot and we got a good discount for being Gold Card Plan members.

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I notieced ac wasn't working at night. I waited until the morning and called Curtis Total Service. I had an early afternoon appointment. The lady who I set appt with called to let me know they'd be on their way on time. They arrived and provide great service. The tech was smart and knew about my unit from past trips to the house. He fixed the unit, cleaned his workspace, and made sure I had cool air blowing!

5
★★★★★

I notieced ac wasn't working at night. I waited until the morning and called Curtis Total Service. I had an early afternoon appointment. The lady who I set appt with called to let me know they'd be on their way on time. They arrived and provide great service. The tech was smart and knew about my unit from past trips to the house. He fixed the unit, cleaned his workspace, and made sure I had cool air blowing!

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1 out of 1 people found this review helpful.

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Just when I thought winter was done we got more cold and my heater stoped working. I called the Curtis Total Service company and they visited that same day and fixed it with the part on their truck. I was happy and luckly the winter will end soon!!!!!!!

5
★★★★★

Just when I thought winter was done we got more cold and my heater stoped working. I called the Curtis Total Service company and they visited that same day and fixed it with the part on their truck. I was happy and luckly the winter will end soon!!!!!!!

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1 out of 1 people found this review helpful.

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My heater went out just as the storms hit, so I was disappointed when I started to contact repair places and was told their next availability was two days away! Then I called Curtis Total Service and they came out in the morning. They did good job and I was very happy to have heat again.

5
★★★★★

My heater went out just as the storms hit, so I was disappointed when I started to contact repair places and was told their next availability was two days away! Then I called Curtis Total Service and they came out in the morning. They did good job and I was very happy to have heat again.

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I called a few HVAC companies from online on a Sunday but none of them could come out to fix my heating unit the same day. Then I called Curtits Total Service and was given time for that afternoon. The service tech was able to promptly diagnose the problem and make the repairs. I was extremely happy with the service.

5
★★★★★

I called a few HVAC companies from online on a Sunday but none of them could come out to fix my heating unit the same day. Then I called Curtits Total Service and was given time for that afternoon. The service tech was able to promptly diagnose the problem and make the repairs. I was extremely happy with the service.

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1 out of 1 people found this review helpful.

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After 19 years in our home we needed our bathroom sink replaced along with a few other minor repairs throughout the house. I called Curtis Total Service for help. They were on time, very professional and explained the repairs process as they worked. I will absolutely call on them again for future needs.

5
★★★★★

After 19 years in our home we needed our bathroom sink replaced along with a few other minor repairs throughout the house. I called Curtis Total Service for help. They were on time, very professional and explained the repairs process as they worked. I will absolutely call on them again for future needs.

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My experiance with Curtis Total Service was the BEST I have ever had with a plumber! He showed up on time, and took the time show and teach me about what needed to be done. He did an great job in a timely manner! I even asked for several business flyers and handouts to give to some of my friends and family. ( I usually do not leave reviews but I was so impressed!

5
★★★★★

My experiance with Curtis Total Service was the BEST I have ever had with a plumber! He showed up on time, and took the time show and teach me about what needed to be done. He did an great job in a timely manner! I even asked for several business flyers and handouts to give to some of my friends and family. ( I usually do not leave reviews but I was so impressed!

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I was impressed by how quickly they were able to come to our house and install a new water heater. I also appreciated that their pricing was quoted to me upfront--no hidden fees!

5
★★★★★

I was impressed by how quickly they were able to come to our house and install a new water heater. I also appreciated that their pricing was quoted to me upfront--no hidden fees!

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Three Months ago I called Curtis Total Service because I got my water bill and it was twice as much as it should be. I had no clue where the problem was but I knew I had a leak so I called Curtis and they had a plumber inspect all my plumbing and they quickly found the leak was from the toilet in our basement that we never use. I couldn't hear it but the float wasn't working properly and water was quietly running all the time. They fixed the problem and I just got my water bill and it's back to normal saving me Hundreds!

5
★★★★★

Three Months ago I called Curtis Total Service because I got my water bill and it was twice as much as it should be. I had no clue where the problem was but I knew I had a leak so I called Curtis and they had a plumber inspect all my plumbing and they quickly found the leak was from the toilet in our basement that we never use. I couldn't hear it but the float wasn't working properly and water was quietly running all the time. They fixed the problem and I just got my water bill and it's back to normal saving me Hundreds!

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My Husband and I appreciate our established service with CTS because of the excellent, high quality in every job that has been completed in our house. It was very reassuring that John remembered working on our well in the past and he and Gary were so genuine in resolving the repair. It is very reassuring the CTS is there for us when we need them. We can highly recommend CTS to anyone, especially to our neighbors. Thank you for providing high quality of expertise and service and proving that CTS strongly considers the customer needs and expectations.

5
★★★★★

My Husband and I appreciate our established service with CTS because of the excellent, high quality in every job that has been completed in our house. It was very reassuring that John remembered working on our well in the past and he and Gary were so genuine in resolving the repair. It is very reassuring the CTS is there for us when we need them. We can highly recommend CTS to anyone, especially to our neighbors. Thank you for providing high quality of expertise and service and proving that CTS strongly considers the customer needs and expectations.

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Do not EVER use Curtis Total Service, Inc. had plumbing issues on May 18th. They charge $77.00 just to come out then wanted to charge over $400 to snake it. We told them no and to leave. Today, May 25th we get a certified letter from an attorney's office for $227. Called Curtis Total Service, and was told to talk to the attorney. We never got a bill, it??s not even been a week and I would bring her the $77 today, she said we have to deal with the Attorney. Called attorney, had to leave a message.

1
★☆☆☆☆

Do not EVER use Curtis Total Service, Inc. had plumbing issues on May 18th. They charge $77.00 just to come out then wanted to charge over $400 to snake it. We told them no and to leave. Today, May 25th we get a certified letter from an attorney's office for $227. Called Curtis Total Service, and was told to talk to the attorney. We never got a bill, it??s not even been a week and I would bring her the $77 today, she said we have to deal with the Attorney. Called attorney, had to leave a message.

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1 out of 1 people found this review helpful.

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I called them due to an issue with one toilet. They fixed the one toilet but talked me into a service agreement, which gave me an inspection of all the other systems. Of course, they found the same problem wrong with my two other toilets, even though they seemed to be working fine to me. They charged 130 dollars per toilet, plus the service agreement was costly. Way too expensive! Doesn't anyone just want to do their job honestly?

2
★★☆☆☆

I called them due to an issue with one toilet. They fixed the one toilet but talked me into a service agreement, which gave me an inspection of all the other systems. Of course, they found the same problem wrong with my two other toilets, even though they seemed to be working fine to me. They charged 130 dollars per toilet, plus the service agreement was costly. Way too expensive! Doesn't anyone just want to do their job honestly?

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1 out of 1 people found this review helpful.

Message from Curtis Total Service

Why should you call Curtis Total Service for your heating & cooling needs? - You'll get prompt, courteous and quality service. - All our work is done by licensed professionals. - We've been serving the Lehigh Valley and surrounding areas in Pennsylvania since 1988. - Our goal is your 100% satisfaction. Our skilled technicians service and repair all makes and models of heating and cooling systems. When you call Curtis Total Service, you will always be greeted by our friendly and helpful staff. And when our technicians come to your home or place of work, they will always be courteous, attentive and professional. We wouldn't have it any other way! Some services we provide: • Gas and Oil Boilers • Gas, Oil, and Electric Furnaces • Heat Pumps • Central Air Conditioning • Mini-Split Units • Ductwork Modification • Duct Cleaning • Balancing of Systems • Humidifier's • Air Purification Look no further! We also are Contractors, Plumbers, and Electricians. We can service any of your other home needs. You've just found your one-stop shop!

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