Borderbrook Animal Hospital and Pet Hotel

★★★★★

About Borderbrook Animal Hospital and Pet Hotel

Pets & Animals

Pets & Animals
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BEWARE. Took our ferret to Dr. Heller after doing some research on the internet and finding that she was supposedly the only ferret "expert" on the area. Our first appointment was okay- she told us that our little girl (4 years old) most

3
★★★★★

BEWARE. Took our ferret to Dr. Heller after doing some research on the internet and finding that she was supposedly the only ferret "expert" on the area. Our first appointment was okay- she told us that our little girl (4 years old) most

.

I would NOT recommend bringing any of your pets here, even if their lives depended on it like my new baby orphaned kitten!!!!

Around 11:30 at night I found this kitten (new born) outside in a pile of dirt covered in fly eggs, fleas, etc. I took him in, washed him with Dawn dish soap and tried to feed him water and milk. I have never had a cat this small in my possession before. This was the place I came to because it was the only one that opened earlier than 10am the very next day.

The two ladies who worked as vet nurses were very warm-hearted and welcoming to me and my new little baby cat. The vet (Dr. Heller) came into the examination room and immediately started pounding me with questions: "Did you feed him" - I tried, but he declined both warm milk and water, "You actually offered him people milk? WELL did you even think about buying kitten formula?!" she snapped back. I did not even know there was such thing. I explained to her that I've never owned a cat this small or young before and she continued to snap out at me. "Did he go to the bathroom since you found him 12 hours ago?" I replied (now scared to even answer) "Not to my knowledge, he's had the same towels since I cleaned him with Dawn dish soap to get the eggs and fleas off and they are not soiled". She was now furious with me and yelled "YOU WASHED HIM WITH DAWN?! How could you do that he's too young for ANY kind soap. Oh, and do you even KNOW how to potty train an infant kitten?". At this point I was in tears and couldn't even think to ask anymore questions. She briefly showed me how to make the kitten go to the bathroom, and did not show me (or even offer to show me) nor told me how to feed this kitten. Dr. Heller neglected to examine the kitten for tics, worms, or any other kind of health-threatening pests.

This went back and forth for the whole visit and she made it out to seem like it was my fault he was uncomfortable, and made me feel quite dumb. Finally, at the end of the visit, she ended up prescribing my kitten eye drops for his infected eye, and Amoxicillin for his little cold that he acquired from outside.

Baby animals are not supposed to take amoxicillin unless it's something that vitamins (in the formula/milk) cannot take care of alone. This medication had made my kitten quite uncomfortable and unable to defecate for about 4 days. I called (very concerned) and she kept telling her nurses to tell me that I have nothing to worry about (She didn't talk to me herself after the initial visit). In the end I ended up seeing another vet.

This vet obviously does not know how to handle animals, or their owners at that, in a professional manner. I recommend NOT bringing your pet to this place.

1
★☆☆☆☆

I would NOT recommend bringing any of your pets here, even if their lives depended on it like my new baby orphaned kitten!!!!

Around 11:30 at night I found this kitten (new born) outside in a pile of dirt covered in fly eggs, fleas, etc. I took him in, washed him with Dawn dish soap and tried to feed him water and milk. I have never had a cat this small in my possession before. This was the place I came to because it was the only one that opened earlier than 10am the very next day.

The two ladies who worked as vet nurses were very warm-hearted and welcoming to me and my new little baby cat. The vet (Dr. Heller) came into the examination room and immediately started pounding me with questions: "Did you feed him" - I tried, but he declined both warm milk and water, "You actually offered him people milk? WELL did you even think about buying kitten formula?!" she snapped back. I did not even know there was such thing. I explained to her that I've never owned a cat this small or young before and she continued to snap out at me. "Did he go to the bathroom since you found him 12 hours ago?" I replied (now scared to even answer) "Not to my knowledge, he's had the same towels since I cleaned him with Dawn dish soap to get the eggs and fleas off and they are not soiled". She was now furious with me and yelled "YOU WASHED HIM WITH DAWN?! How could you do that he's too young for ANY kind soap. Oh, and do you even KNOW how to potty train an infant kitten?". At this point I was in tears and couldn't even think to ask anymore questions. She briefly showed me how to make the kitten go to the bathroom, and did not show me (or even offer to show me) nor told me how to feed this kitten. Dr. Heller neglected to examine the kitten for tics, worms, or any other kind of health-threatening pests.

This went back and forth for the whole visit and she made it out to seem like it was my fault he was uncomfortable, and made me feel quite dumb. Finally, at the end of the visit, she ended up prescribing my kitten eye drops for his infected eye, and Amoxicillin for his little cold that he acquired from outside.

Baby animals are not supposed to take amoxicillin unless it's something that vitamins (in the formula/milk) cannot take care of alone. This medication had made my kitten quite uncomfortable and unable to defecate for about 4 days. I called (very concerned) and she kept telling her nurses to tell me that I have nothing to worry about (She didn't talk to me herself after the initial visit). In the end I ended up seeing another vet.

This vet obviously does not know how to handle animals, or their owners at that, in a professional manner. I recommend NOT bringing your pet to this place.

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Told the vet one of our 2 beagles was anxious and might nip when getting a shot to be boarded. The staff didn't know how to handle this?! They created so much tension our dog had to be muzzled. When we returned after a week away we

3
★★★★★

Told the vet one of our 2 beagles was anxious and might nip when getting a shot to be boarded. The staff didn't know how to handle this?! They created so much tension our dog had to be muzzled. When we returned after a week away we

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This is a great place to go if you want your pet mercilessly put to sleep. If you want real care and something done for the general well-being of your pet, do yourself a favor and look else where.

3
★★★★★

This is a great place to go if you want your pet mercilessly put to sleep. If you want real care and something done for the general well-being of your pet, do yourself a favor and look else where.

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Dr. Heller has treated our dogs for 20+ years and she's the one we rely on to keep our dogs healthy.

We tried a vet who was closer when one of our guys came down sick but after weeks of antibiotics and no indication that Rudi was getting better, we took him to Dr. Heller who found a tumor in a tough-to-reach place near his armpit. She recommended a specialty surgeon to removed the malignant tumor and saved his life. Nine years later, Rudi is healthy and happy... my daughter's very best friend.

We also board our dogs there when on vacation and they are very well taken care of. They enjoy their visits while we travel.

We give Borderbrook and the staff 5 stars.

2
★★★★★

Dr. Heller has treated our dogs for 20+ years and she's the one we rely on to keep our dogs healthy.

We tried a vet who was closer when one of our guys came down sick but after weeks of antibiotics and no indication that Rudi was getting better, we took him to Dr. Heller who found a tumor in a tough-to-reach place near his armpit. She recommended a specialty surgeon to removed the malignant tumor and saved his life. Nine years later, Rudi is healthy and happy... my daughter's very best friend.

We also board our dogs there when on vacation and they are very well taken care of. They enjoy their visits while we travel.

We give Borderbrook and the staff 5 stars.

Pros: people and the way they care for all animals

Cons: none

 

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