Monro Muffler Brake & Service

★☆☆☆☆
  • 410 Home Dr

    Pittsburgh, PA 15275

    Map & Directions
  • 412-787-2886

Automotive

Automotive
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I took a cat-back exhaust system to them to get installed because I couldn't get 3 bolts out. They put a torch to them and hammered the bolts out causing my 1st o2 sensor to break. They sent me away with a check engine light and said it was because of the new exhaust. I later found out the o2 sensor couldn't measure anything from the exhaust and the cat-back wouldn't cause a check engine light. \r\n I contacted the corporate office and they told me to go to the shop to ""work something out"". I did that and the agreement we came to after being rudely talked to was that I would pay for half of the new o2 sensor and half the labor for them to install it. They were to pay the other half.\r\n A week later my part arrived and I took the receipt back to them. The same manager that was there the first time was there when I went to get reimbursed. I asked if he remembered me he said yes. I explained how I bought the part for $101.56 and just wanted half paid back to me. He said they weren't going to do that because they were going to buy the part. This was never discussed with me. I'm sure they would have got it cheap and charged me a good sum more for it in turn making more money off of me for something they broke and I shouldn't have to pay for to begin with. Anyway, I started to say how this has been a week long ordeal and he said he was gonna deal with me and his boss would be there soon. I started to say all I want is $50 and I'll be on my way. HE CUT ME OFF AND SAID ""GET THE HELL OUT OF MY STORE YOU A**HOLE"". I kinda laughed to myself in disbelief and asked his name. He said my name is Dave and I'm the manager. He threw his card at me and as I walked out he called me a jagoff. All this was done in the main waiting room while other customers were sitting there! \r\n I called corporate again and they said he would be written up. They basically blamed me and said I shouldn't have gone back to that store to get reimbursed. I received a check for half of the cost of the part a week later. At no point was I apologized to about anything. This was the absolute worst customer service that could be imagined from store management to the district manager all the way to their corporate office employees.

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★☆☆☆☆

I took a cat-back exhaust system to them to get installed because I couldn't get 3 bolts out. They put a torch to them and hammered the bolts out causing my 1st o2 sensor to break. They sent me away with a check engine light and said it was because of the new exhaust. I later found out the o2 sensor couldn't measure anything from the exhaust and the cat-back wouldn't cause a check engine light. \r\n I contacted the corporate office and they told me to go to the shop to ""work something out"". I did that and the agreement we came to after being rudely talked to was that I would pay for half of the new o2 sensor and half the labor for them to install it. They were to pay the other half.\r\n A week later my part arrived and I took the receipt back to them. The same manager that was there the first time was there when I went to get reimbursed. I asked if he remembered me he said yes. I explained how I bought the part for $101.56 and just wanted half paid back to me. He said they weren't going to do that because they were going to buy the part. This was never discussed with me. I'm sure they would have got it cheap and charged me a good sum more for it in turn making more money off of me for something they broke and I shouldn't have to pay for to begin with. Anyway, I started to say how this has been a week long ordeal and he said he was gonna deal with me and his boss would be there soon. I started to say all I want is $50 and I'll be on my way. HE CUT ME OFF AND SAID ""GET THE HELL OUT OF MY STORE YOU A**HOLE"". I kinda laughed to myself in disbelief and asked his name. He said my name is Dave and I'm the manager. He threw his card at me and as I walked out he called me a jagoff. All this was done in the main waiting room while other customers were sitting there! \r\n I called corporate again and they said he would be written up. They basically blamed me and said I shouldn't have gone back to that store to get reimbursed. I received a check for half of the cost of the part a week later. At no point was I apologized to about anything. This was the absolute worst customer service that could be imagined from store management to the district manager all the way to their corporate office employees.

Cons: The worst customer service, insulted a customer

Message from Monro Muffler Brake & Service

For all your maintenance needs, contact the leader in auto repair in Pittsburgh, PA. Call Monro Muffler Brake & Service today at 412-787-2886 for an appointment!

More about Monro Muffler Brake & Service

Brakes, tires, oil changes . . . we do it all. Call Monro Muffler Brake & Service at 412-787-2886 right now to schedule your auto repair in Pittsburgh, PA. We provide the following services: * Oil Change Service * Brakes * Scheduled Maintenance * Free Maintenance Inspection * State Inspection * Fluid Services * A/C System Service * Wheel Alignment * TPMS System Service * Tire Rotation * Tire Inspection * Tire Air Pressure Check * Tire Balancing * Flat Tire Repair * Exhaust Systems * Catalytic Converters * Mufflers * Shocks and Struts * Steering Service * Suspension Service * Tune Ups * Battery and Electrical Service * Wiper Blade Replacement * Electrical System Service * Same Day Appointments * Evening and Weekend Hours * Online Coupons * Fleet Service * Online Learning Center * Online Appointment Scheduler

 

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