Vannucci Foto & Video

★★★☆☆

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My experience with Vannucci Foto and Video was abysmal. I must disclose that I am not a photographer. I did not turn to Vannucci to develop photos or purchase a camera. I went to purchase film canisters for use in a charitable program works to foster a love of science among at-risk children, which I explained to woman who handled my transaction.
I turned to Vannucci to purchase film canisters for an experiment that I was doing with the kids. I went in with a pleasant attitude, prepared to pay for eleven film canisters. I forced to overpay for a cheap can of plastic and the (co)owner(?) was seemingly defensive of the price per canister.
After I sampled the experiment, I realized that I did not truly need the canisters, so I went back to Vannucci, to return my unused film canisters, receipt in hand. At which point I was told by the same woman that they dont take returns of film canisters, because people come in frequently to purchase the canisters so it doesnt make sense to buy them back. If someone can make sense of that, you are wiser than I. As I walked out the door, she condescendingly said that she hoped I found another use for them.
I could have accepted that they have a policy of not taking returns but the wild excuse was insulting.
I cannot attest to the quality of photos and cameras at this small business, but I can tell you that my experience with their customer service was awful.

1
★☆☆☆☆

My experience with Vannucci Foto and Video was abysmal. I must disclose that I am not a photographer. I did not turn to Vannucci to develop photos or purchase a camera. I went to purchase film canisters for use in a charitable program works to foster a love of science among at-risk children, which I explained to woman who handled my transaction.
I turned to Vannucci to purchase film canisters for an experiment that I was doing with the kids. I went in with a pleasant attitude, prepared to pay for eleven film canisters. I forced to overpay for a cheap can of plastic and the (co)owner(?) was seemingly defensive of the price per canister.
After I sampled the experiment, I realized that I did not truly need the canisters, so I went back to Vannucci, to return my unused film canisters, receipt in hand. At which point I was told by the same woman that they dont take returns of film canisters, because people come in frequently to purchase the canisters so it doesnt make sense to buy them back. If someone can make sense of that, you are wiser than I. As I walked out the door, she condescendingly said that she hoped I found another use for them.
I could have accepted that they have a policy of not taking returns but the wild excuse was insulting.
I cannot attest to the quality of photos and cameras at this small business, but I can tell you that my experience with their customer service was awful.

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I am the co-owner of Vannucci Foto and Video and was there when "Never Again" came in to pick up her order. Sorry it took so long to respond to her diatribe, but I just saw it. Her story is completely misleading. She was told the price of her order when she placed it. No one threatened to keep her negatives. Her belligerence and refusal to leave our store is what prompted a call to the state police. You'll note she said she finally paid the bill. Do you pay an incorrect bill of $99 if that's not what you ordered? Of course not. We have a fine business and take pride in out top flight customer service. There will always be crackpots around I guess and sites like this give them the opportunity to spout off all kinds of falsehoods. That's too bad. Stop by Vannucci Foto and Video sometime. You'll see how wrong "Never Again" really is.

5
★★★★★

I am the co-owner of Vannucci Foto and Video and was there when "Never Again" came in to pick up her order. Sorry it took so long to respond to her diatribe, but I just saw it. Her story is completely misleading. She was told the price of her order when she placed it. No one threatened to keep her negatives. Her belligerence and refusal to leave our store is what prompted a call to the state police. You'll note she said she finally paid the bill. Do you pay an incorrect bill of $99 if that's not what you ordered? Of course not. We have a fine business and take pride in out top flight customer service. There will always be crackpots around I guess and sites like this give them the opportunity to spout off all kinds of falsehoods. That's too bad. Stop by Vannucci Foto and Video sometime. You'll see how wrong "Never Again" really is.

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I also had the pleasure of encountering the unpleasent co-owner. She also, charged me different then what she had quoted me. Need I mind you that there prices are not listed anywhere in the store. As, with the other two customers on here she became rude and nasty with me. I will not recommened this store to anyone that I know.

1
★☆☆☆☆

I also had the pleasure of encountering the unpleasent co-owner. She also, charged me different then what she had quoted me. Need I mind you that there prices are not listed anywhere in the store. As, with the other two customers on here she became rude and nasty with me. I will not recommened this store to anyone that I know.

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This place has the worst customer service that I have ever experienced in my life. After, taking 14 negitives into this store and ordering one print each and a CD of the photos, I return to pick them up at an outrageous price of $99.43. Apon, ordering the prints I along with another family member I was quoted a price of a fraction of that price. I disputed the charges with the co-owner and, did not want the pictures. ( Which, let me just mention that 7 out of 14 of the photos may just have been tossed into the waste basket. Due to the fact that the quality was so poor.. the photos are ruined. ). When, I stated to the co-owner that I was not quoted this price by her and, I didn't not want such poor quality photos..that I simply wanted my negtives and, I would take my business eleswhere she, became enraged. Began, speaking to me and, my family member in a manner that was totally inappropriate. Every, time I would try to speak she would cut me off and, come off with some wild phrase. Never, in my life have I seen anything like this. To top it off she wips out a price list from a drawer by the counter that I had never seen before...if,that's not bad enough she put more charges on my bill. Finally, after unederstanding there was no reasoning with this women I said I would pay for everything and be on my way. That was not good enough. She, did not even want to give me my negatives..she threated me with her son who she claimed was a state-trooper. After, I called the "real" state police turns out he is not a trooper at all. Let me mention also, that on the envolope that contained the photos...you can clearly see where she changed the price..this was also, noted to the trooper...oh and, she also on the back of my envolpe scratched down other customers names and cell phone numbers. So, now I know these peoples names and, have there phone numbers.

1
★☆☆☆☆

This place has the worst customer service that I have ever experienced in my life. After, taking 14 negitives into this store and ordering one print each and a CD of the photos, I return to pick them up at an outrageous price of $99.43. Apon, ordering the prints I along with another family member I was quoted a price of a fraction of that price. I disputed the charges with the co-owner and, did not want the pictures. ( Which, let me just mention that 7 out of 14 of the photos may just have been tossed into the waste basket. Due to the fact that the quality was so poor.. the photos are ruined. ). When, I stated to the co-owner that I was not quoted this price by her and, I didn't not want such poor quality photos..that I simply wanted my negtives and, I would take my business eleswhere she, became enraged. Began, speaking to me and, my family member in a manner that was totally inappropriate. Every, time I would try to speak she would cut me off and, come off with some wild phrase. Never, in my life have I seen anything like this. To top it off she wips out a price list from a drawer by the counter that I had never seen before...if,that's not bad enough she put more charges on my bill. Finally, after unederstanding there was no reasoning with this women I said I would pay for everything and be on my way. That was not good enough. She, did not even want to give me my negatives..she threated me with her son who she claimed was a state-trooper. After, I called the "real" state police turns out he is not a trooper at all. Let me mention also, that on the envolope that contained the photos...you can clearly see where she changed the price..this was also, noted to the trooper...oh and, she also on the back of my envolpe scratched down other customers names and cell phone numbers. So, now I know these peoples names and, have there phone numbers.

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I've been getting my photos done at the large chains the last flew years and didn't know what I was missing. Not only were the staff kind and helpful, I received some of the best quality prints ever. I would and have recommended Vannucci's to anyone looking for top notch quality photos.

5
★★★★★

I've been getting my photos done at the large chains the last flew years and didn't know what I was missing. Not only were the staff kind and helpful, I received some of the best quality prints ever. I would and have recommended Vannucci's to anyone looking for top notch quality photos.

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Since my regular developer closed, I have been searching for a new developer. Vannucci's will NOT be my choice. After being mislead on developing times, due to a machine malfunction and unreliable repair man (although not their fault, they should have kept their customers better informed), a rude co-owner that interrupts everytime you try to speak, being talked down to implying I am a novice (while not a professing genious, I've been taking great photos for people for 7+ years) and some of the worst quality prints I've seen in a long time, I'm just happy to have received 15 of the 17 rolls I dropped off, back in my hands. 2 of the rolls came back blank and I'm not convinced they went in that way! 4 of the rolls were picked up without prints, because after 2+weeks, I just couldn't wait, and after seeing the quality of the first 5 didn't want to leave my memories to their printing. I wouldn't recommend them. Try Hoyer's or an on-line service for better quality.

1
★☆☆☆☆

Since my regular developer closed, I have been searching for a new developer. Vannucci's will NOT be my choice. After being mislead on developing times, due to a machine malfunction and unreliable repair man (although not their fault, they should have kept their customers better informed), a rude co-owner that interrupts everytime you try to speak, being talked down to implying I am a novice (while not a professing genious, I've been taking great photos for people for 7+ years) and some of the worst quality prints I've seen in a long time, I'm just happy to have received 15 of the 17 rolls I dropped off, back in my hands. 2 of the rolls came back blank and I'm not convinced they went in that way! 4 of the rolls were picked up without prints, because after 2+weeks, I just couldn't wait, and after seeing the quality of the first 5 didn't want to leave my memories to their printing. I wouldn't recommend them. Try Hoyer's or an on-line service for better quality.

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0 out of 1 people found this review helpful.

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If you need your film developed fast in Williamsport, Vannucci's is a great place to go. Affordable prices on all forms of developing. Photos, Slides, Videos, DVDs, CD's...whatever the format, the helpful employees will make your experience a happy one. They also are a fully stocked scrapbooking suppy store filled with pages and stickers to aid in your memory making projects. A really neat store!

4
★★★★☆

If you need your film developed fast in Williamsport, Vannucci's is a great place to go. Affordable prices on all forms of developing. Photos, Slides, Videos, DVDs, CD's...whatever the format, the helpful employees will make your experience a happy one. They also are a fully stocked scrapbooking suppy store filled with pages and stickers to aid in your memory making projects. A really neat store!

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1 out of 1 people found this review helpful.

 

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