Creative Characters Inc

★★★★☆
  • 125 S 9th St 701

    Philadelphia, PA 19107

    Map & Directions
  • 215-923-2679

About Creative Characters Inc

Hours
Mon-Fri 9am-5pm
3.5 4
Hi! Sign in to let us know how Creative Characters Inc was?
Write a Review
.

I find the owners and staff to be outstanding in caring for their customers.

I had a mult-layering SMALL job and the graphics designer of my product is a perfectionest (to the extreme) and Bridget handled this rather difficult person with aplomb and professionalism.

I referred my husband to them, another SMALL job...and the staff at CC designed and printed his cards...the design is breathtaking!!!

I highly recommend this organization; and if used, listen to Bridgid's marketing and design advice-it is on spot on!!

2
★★★★★

I find the owners and staff to be outstanding in caring for their customers.

I had a mult-layering SMALL job and the graphics designer of my product is a perfectionest (to the extreme) and Bridget handled this rather difficult person with aplomb and professionalism.

I referred my husband to them, another SMALL job...and the staff at CC designed and printed his cards...the design is breathtaking!!!

I highly recommend this organization; and if used, listen to Bridgid's marketing and design advice-it is on spot on!!

Pros: Staff, quality of work

.

We have only used Creative Characters services intermittently, because the work was not always up to snuff, but mostly because when we went there, it was impossible to tell what kind of mood the owners would be in -- and that seemed to have a lot to do with the quality of work we would get back. Discussing copy and finishing shops with other Philadelphians has always bolstered this opinion.

Still, in an attempt to support a "family-owned" business as opposed to a corporate one, we called recently with a very small simple finishing job. They agreed to take it and I dropped it off the next day. Within an hour my husband had received a call from owner Bridget, who, even though the job was there in her businesses' office, refused to do the job. It was "too small"; they "only do business-to-business" now, and when they had agreed to do the job over the phone she had thought my husband was "someone else in the industry".

She didn't offer to do the job she'd said her business would do, and simply let us know then that there were more appropriate places to have it done. She just wouldn't do it. She said they could not "lose money" (she hadn't actually quoted us anything yet; we would have been willing to pay whatever minimum made the job worth it to her as long as it had been done well) on "little jobs" for "people they knew" that they had "only been doing as favors".

The owners of Creative Characters are not "people we know", and we have never been done a "favor" by them; we have given them jobs, they have said they could do those jobs, and we have paid them. Apparently, the fact that I used to work at a cafe on the block near their old location -- where Creative Characters owners would often be seen out in the back, smoking and lamenting their plight at having to deal with any customer at all -- made them think they were doing me, or anybody related to me, a "favor" by letting us be paying customers. It's not a mistake we have to make anymore, gratefully.

1
★★★☆☆

We have only used Creative Characters services intermittently, because the work was not always up to snuff, but mostly because when we went there, it was impossible to tell what kind of mood the owners would be in -- and that seemed to have a lot to do with the quality of work we would get back. Discussing copy and finishing shops with other Philadelphians has always bolstered this opinion.

Still, in an attempt to support a "family-owned" business as opposed to a corporate one, we called recently with a very small simple finishing job. They agreed to take it and I dropped it off the next day. Within an hour my husband had received a call from owner Bridget, who, even though the job was there in her businesses' office, refused to do the job. It was "too small"; they "only do business-to-business" now, and when they had agreed to do the job over the phone she had thought my husband was "someone else in the industry".

She didn't offer to do the job she'd said her business would do, and simply let us know then that there were more appropriate places to have it done. She just wouldn't do it. She said they could not "lose money" (she hadn't actually quoted us anything yet; we would have been willing to pay whatever minimum made the job worth it to her as long as it had been done well) on "little jobs" for "people they knew" that they had "only been doing as favors".

The owners of Creative Characters are not "people we know", and we have never been done a "favor" by them; we have given them jobs, they have said they could do those jobs, and we have paid them. Apparently, the fact that I used to work at a cafe on the block near their old location -- where Creative Characters owners would often be seen out in the back, smoking and lamenting their plight at having to deal with any customer at all -- made them think they were doing me, or anybody related to me, a "favor" by letting us be paying customers. It's not a mistake we have to make anymore, gratefully.

.

Over the past ten years I've dealt with a wide range of printers - on small jobs covering a few dozen pieces, to large multi-million piece direct mail jobs. Never before have I encountered such crude, petty, and dismissive service as I have with the owners of Creative Characters.

I have occasionally used Creative Characters for fairly small finishing jobs, usually things that we thought were too complicated for one of the national chain printers like Kinkos. Each time, however, the owners have been moody and disconsolate, and have shown an increasing desire to take out their feelings on their customers. Yesterday, I called to ask if they could do a small finishing job - some folding of some heavy card stock paper - and was told that yes, they'd do it. I made certain to mention that the job was small, and they agreed. We dropped the pieces off this morning, and less than an hour later I received a phone call from Bridget, one of the owners, informing me that the job was, in fact, "much to small for them to do", that they were more of a "business to business" printer, and that they "just couldn't afford to lose money doing a job this small." Strange, since they'd not bothered to quote the job to begin with, and I'd have been happy to pay any reasonable amount just to have it over and done with. Still, the only explanation Bridget offered was that she confused me with someone else of the same name, someone who apparently has the unique and special privilege of having their work accepted and actually completed. It must be a very special circle of people who are blessed with the slip-shod quality and malignant customer service which Creative Characters' owners deem fit to dispense. Thankfully - for them apparently, as well as us - we will never be one of those privileged few.

0
★☆☆☆☆

Over the past ten years I've dealt with a wide range of printers - on small jobs covering a few dozen pieces, to large multi-million piece direct mail jobs. Never before have I encountered such crude, petty, and dismissive service as I have with the owners of Creative Characters.

I have occasionally used Creative Characters for fairly small finishing jobs, usually things that we thought were too complicated for one of the national chain printers like Kinkos. Each time, however, the owners have been moody and disconsolate, and have shown an increasing desire to take out their feelings on their customers. Yesterday, I called to ask if they could do a small finishing job - some folding of some heavy card stock paper - and was told that yes, they'd do it. I made certain to mention that the job was small, and they agreed. We dropped the pieces off this morning, and less than an hour later I received a phone call from Bridget, one of the owners, informing me that the job was, in fact, "much to small for them to do", that they were more of a "business to business" printer, and that they "just couldn't afford to lose money doing a job this small." Strange, since they'd not bothered to quote the job to begin with, and I'd have been happy to pay any reasonable amount just to have it over and done with. Still, the only explanation Bridget offered was that she confused me with someone else of the same name, someone who apparently has the unique and special privilege of having their work accepted and actually completed. It must be a very special circle of people who are blessed with the slip-shod quality and malignant customer service which Creative Characters' owners deem fit to dispense. Thankfully - for them apparently, as well as us - we will never be one of those privileged few.

Pros: If you're lucky, they might do your job right the first time.

Cons: You'll regret every second of contact that you have with them.

.

My office has been using Creative Characters for years. They are so attentive to my needs. Their creative solutions and suggestions have saved me on many occasions. Jared is always so pleasant and helpful. Eric is a doll. He brings our ideas to life. They all are knowledgeable and I've had nothing but excellent experiences with them. I would highly recommend.

2
★★★★★

My office has been using Creative Characters for years. They are so attentive to my needs. Their creative solutions and suggestions have saved me on many occasions. Jared is always so pleasant and helpful. Eric is a doll. He brings our ideas to life. They all are knowledgeable and I've had nothing but excellent experiences with them. I would highly recommend.

Pros: The staff

 

Wait, you're the expert.

If you've been to or used Creative Characters Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review