Suburban Cleaners

★★☆☆☆

Personal Services

Personal Services
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II dropped off a pair of pants to a 2 piece suit (along with other items) to be cleaned. They were returned with a hole about the size of an eraser head in the back of the pants. (very noticeable)
I noticed it before I left the store and was told by the employee that my credit card had been processed and there was nothing she could do and to call the manager the next day. I left the pants and spoke to the manager the next day. He said it looked like normal wear and tear and if I wanted to dispute it, we could send the pants to a 3rd party for a ruling. It would take about six weeks and $35 dollars. If they ruled it was the cleaners fault, they would reimburse the $35, but if they ruled it was wear and tear, I would forfeit the $35. I told the manager I thought that was ridiculous and told him I wanted to be reimbursed the cost of cleaning the pants.. after all I dropped them off without a hole and they were returned with a hole. He said he would not and they only charged me $6 to have the pants cleaned and did not see what the big deal was?.not the best customer service response during poor economic times when customer retention should be paramount.. needless to say I have other choices and will now have my clothes cleaned at Elite Cleaners and tell as many people that I know about the poor service I received at Suburban Cleaners

0
★☆☆☆☆

II dropped off a pair of pants to a 2 piece suit (along with other items) to be cleaned. They were returned with a hole about the size of an eraser head in the back of the pants. (very noticeable)
I noticed it before I left the store and was told by the employee that my credit card had been processed and there was nothing she could do and to call the manager the next day. I left the pants and spoke to the manager the next day. He said it looked like normal wear and tear and if I wanted to dispute it, we could send the pants to a 3rd party for a ruling. It would take about six weeks and $35 dollars. If they ruled it was the cleaners fault, they would reimburse the $35, but if they ruled it was wear and tear, I would forfeit the $35. I told the manager I thought that was ridiculous and told him I wanted to be reimbursed the cost of cleaning the pants.. after all I dropped them off without a hole and they were returned with a hole. He said he would not and they only charged me $6 to have the pants cleaned and did not see what the big deal was?.not the best customer service response during poor economic times when customer retention should be paramount.. needless to say I have other choices and will now have my clothes cleaned at Elite Cleaners and tell as many people that I know about the poor service I received at Suburban Cleaners

Pros: Location

Cons: Poor cutomer service

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Never again will I use Suburban Cleaners. I dropped my blazer off that I needed for a funeral and was told It would be ready the next day. The next day I was outraged to learn that the blazer would not be there in time for the funeral. The last thing I wanted to do was shop for a new jacket. Besides the added expense, It took me away from my family who needed me at that time. Thanks a lot Suburan Cleaners. You added another insult when you insisted that I pay full price for the cleaning for a jacket that I couldn't use
when I really needed it. Never again.

1
★☆☆☆☆

Never again will I use Suburban Cleaners. I dropped my blazer off that I needed for a funeral and was told It would be ready the next day. The next day I was outraged to learn that the blazer would not be there in time for the funeral. The last thing I wanted to do was shop for a new jacket. Besides the added expense, It took me away from my family who needed me at that time. Thanks a lot Suburan Cleaners. You added another insult when you insisted that I pay full price for the cleaning for a jacket that I couldn't use
when I really needed it. Never again.

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Fast service. Very reliable. Suburban Cleaners goes above and beyond your normal Cleaners. I had a spot on my favorite jacket, brought it to another cleaners, they said sorry can't do anything, Then I brought it to Suburban Cleaners and they said "no problem" and the spot was gone. I Love them

PROS: Multiple facilities/Good Quality workmanship
CONS:

4
★★★★☆

Fast service. Very reliable. Suburban Cleaners goes above and beyond your normal Cleaners. I had a spot on my favorite jacket, brought it to another cleaners, they said sorry can't do anything, Then I brought it to Suburban Cleaners and they said "no problem" and the spot was gone. I Love them

PROS: Multiple facilities/Good Quality workmanship
CONS:

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