Massage Envy

★★★☆☆
41.7345 -71.4791
Map and Directions to Elan Designs

401-275-4900

1000 Chapel View Blvd

Cranston, RI

02920

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Reviews 1 - 37 of 37.
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On my spring break from college I was looking for a place my mom and I could be pampered. I found a great deal on groupon for duel massages, pedicures, and manicures. I had read reviews the night before we went and was so nervous because of all the bad reviews. Turns out I worried for nothing! My mom and I were greeted as soon as we walked in and the receptionist was very friendly. Our massage therapists were very knowledgable and asked us if we had any allergies or if we had any surgeries prior to the massage. Our massages were great and they made us feel very comfortable. Our pedicures were great and the girls were very talkative and fun! My mom has acrylic nails, so she could not get the manicure, but they were very nice and offered her a paraffin dip and massage instead. The salon was very clean and neat. We had a great time and will probably be back for another massage!!

5
★★★★★

On my spring break from college I was looking for a place my mom and I could be pampered. I found a great deal on groupon for duel massages, pedicures, and manicures. I had read reviews the night before we went and was so nervous because of all the bad reviews. Turns out I worried for nothing! My mom and I were greeted as soon as we walked in and the receptionist was very friendly. Our massage therapists were very knowledgable and asked us if we had any allergies or if we had any surgeries prior to the massage. Our massages were great and they made us feel very comfortable. Our pedicures were great and the girls were very talkative and fun! My mom has acrylic nails, so she could not get the manicure, but they were very nice and offered her a paraffin dip and massage instead. The salon was very clean and neat. We had a great time and will probably be back for another massage!!

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.

I really thought that I was on candid camera during my massage today. First of all I booked a 1hour massage and it only lasted 30 minutes...when I told the receptionist at check out, she was kind enough to only charge me for a half hour massage but was very rude to me after. I then had a balance on my gift card because of the price change. I decided to buy products with the remaining money. The place was filthy! The toilet had urine all over the seat. The massage therapist was 20 minutes late, the walked over to the table every time she needed to " squirt" the lotion from the almost empty bottle that made fart sounds when she squeezed it and she rubbed me the way mom use to put sunscreen on me when I was a child. I could not wait until it was over...oh, did I mention she also talked to me like we were out for coffee? I actually am considering calling the department of health on them! Never go there! This is the very first review I have ever done in my whole life....that's how bad it was!

1
★☆☆☆☆

I really thought that I was on candid camera during my massage today. First of all I booked a 1hour massage and it only lasted 30 minutes...when I told the receptionist at check out, she was kind enough to only charge me for a half hour massage but was very rude to me after. I then had a balance on my gift card because of the price change. I decided to buy products with the remaining money. The place was filthy! The toilet had urine all over the seat. The massage therapist was 20 minutes late, the walked over to the table every time she needed to " squirt" the lotion from the almost empty bottle that made fart sounds when she squeezed it and she rubbed me the way mom use to put sunscreen on me when I was a child. I could not wait until it was over...oh, did I mention she also talked to me like we were out for coffee? I actually am considering calling the department of health on them! Never go there! This is the very first review I have ever done in my whole life....that's how bad it was!

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.

I have had better massages from Asian massage parlors than lan design, I would write to them and tell them how bad my massage was but I'm afraid they would offer me free services.. I'm alllll set. I wish I had read the reviews b4 booking my appointment. I concur with all that was said about the masseuse Johnny, nothing relaxing about my experience. They deserve - stars...

1
★☆☆☆☆

I have had better massages from Asian massage parlors than lan design, I would write to them and tell them how bad my massage was but I'm afraid they would offer me free services.. I'm alllll set. I wish I had read the reviews b4 booking my appointment. I concur with all that was said about the masseuse Johnny, nothing relaxing about my experience. They deserve - stars...

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.

I have a friend who referred this salon, so I had gone twice to get my hair cut. Both of these times the hair cut was OK, not exactly how I wanted but fair. However the two different stylists shared too much personal information for me. I can understand you want to be social and friendly but talking to me about an ex lover who you found out was cheating on you with one of his students is TMI. The third time I made an appointment for a cut. I sat for 15 minutes listening to the front desk girl getting personal calls on the work phone from someone who she was clearly arguing with. After 15 minutes she finally decided to call my stylist...AT HOME. She was sleeping and didn't know she had an appointment because she never checked the schedule. After offering a half a$$ed apology and offering to schedule another appointment I asked for her to have her manager call me. The call never came until the day before my reschedule appointment. It was a confirmation call in which I told the girl to screw basically, and I also informed her that I would never come back and never would I refer anyone. The fact that the manager also didn't give any consideration to calling me back speaks volumes as to why this business is run the way it is.

1
★☆☆☆☆

I have a friend who referred this salon, so I had gone twice to get my hair cut. Both of these times the hair cut was OK, not exactly how I wanted but fair. However the two different stylists shared too much personal information for me. I can understand you want to be social and friendly but talking to me about an ex lover who you found out was cheating on you with one of his students is TMI. The third time I made an appointment for a cut. I sat for 15 minutes listening to the front desk girl getting personal calls on the work phone from someone who she was clearly arguing with. After 15 minutes she finally decided to call my stylist...AT HOME. She was sleeping and didn't know she had an appointment because she never checked the schedule. After offering a half a$$ed apology and offering to schedule another appointment I asked for her to have her manager call me. The call never came until the day before my reschedule appointment. It was a confirmation call in which I told the girl to screw basically, and I also informed her that I would never come back and never would I refer anyone. The fact that the manager also didn't give any consideration to calling me back speaks volumes as to why this business is run the way it is.

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.

I used to go here years ago, and the employees at the desk were EXTREMELY rude, every time. I eventually stopped going after a lip wax that left me badly burned. I called the manager to complain, and was told I could have a free lip wax. Why the HELL would I go back to get burned again? (I have since switched to threading at another location). After a Groupon deal about a year ago, I decided to go back for a facial. Tina is the only good thing about Elan. She is professional, does a great job, and is super nice. If it weren't for Tina, I would give Elan zero stars if it were an option!

2
★★☆☆☆

I used to go here years ago, and the employees at the desk were EXTREMELY rude, every time. I eventually stopped going after a lip wax that left me badly burned. I called the manager to complain, and was told I could have a free lip wax. Why the HELL would I go back to get burned again? (I have since switched to threading at another location). After a Groupon deal about a year ago, I decided to go back for a facial. Tina is the only good thing about Elan. She is professional, does a great job, and is super nice. If it weren't for Tina, I would give Elan zero stars if it were an option!

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.

I was also disappointed with this place. I thought it was a very upscale salon and was sorely disappointed. I also bought the Groupon for the massage. I usually go to a salon one street over, and what a difference. Here, there was no pre-massage info, no info on problem areas, scent likes or dislikes, and then the biggest joke of all is that they use Neutrogena massage oil and two rolled up towels to put your head on while on your stomach. The room was almost like a backroom massage room you would find on the-side-of-the-street massage parlor. I would never go back, nor would I recommend it to anyone else.

1
★☆☆☆☆

I was also disappointed with this place. I thought it was a very upscale salon and was sorely disappointed. I also bought the Groupon for the massage. I usually go to a salon one street over, and what a difference. Here, there was no pre-massage info, no info on problem areas, scent likes or dislikes, and then the biggest joke of all is that they use Neutrogena massage oil and two rolled up towels to put your head on while on your stomach. The room was almost like a backroom massage room you would find on the-side-of-the-street massage parlor. I would never go back, nor would I recommend it to anyone else.

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.

It is so disappointing to arrive at a "spa" and have the staff smoking outside the front door. It is one thing to say "the polish is thick" and will take longer to dry -another thing to find tiny broken bubbles under the polish on all your names and the polish so soft after 90 minutes you need another manicure. In good conscience I cannot recommend Elan.

2
★★☆☆☆

It is so disappointing to arrive at a "spa" and have the staff smoking outside the front door. It is one thing to say "the polish is thick" and will take longer to dry -another thing to find tiny broken bubbles under the polish on all your names and the polish so soft after 90 minutes you need another manicure. In good conscience I cannot recommend Elan.

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.

I've been to elan before and have always been satisfied, but most recently my experience there has been outstanding! I've been for pedicures and massages but the last two times I've been it has been for hair. There must be a new manager training these people because my new stylist knows her stuff! She gave me a new color and I can't tell you how many people tell me my hair is amazing.I won't say her name because if I do I'm afraid I won't get an appointment with her...let's just say she's a tall blonde that's a trendy dresser.The rest of the staff has been very friendly. And everytime I go in there they hve tons of the newest hair supplies and good product specials. I rate this 5 stars because they have come up to par. Ignore all the bad reviews , this place has changed for the better.

5
★★★★★

I've been to elan before and have always been satisfied, but most recently my experience there has been outstanding! I've been for pedicures and massages but the last two times I've been it has been for hair. There must be a new manager training these people because my new stylist knows her stuff! She gave me a new color and I can't tell you how many people tell me my hair is amazing.I won't say her name because if I do I'm afraid I won't get an appointment with her...let's just say she's a tall blonde that's a trendy dresser.The rest of the staff has been very friendly. And everytime I go in there they hve tons of the newest hair supplies and good product specials. I rate this 5 stars because they have come up to par. Ignore all the bad reviews , this place has changed for the better.

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.

I just got the Axxium gels done and I am amazed!! I always mess up my nails when I get them painted, but the OPI gels stay for two weeks and my nails are stronger than ever!! My nails are so shiny it still looks like they were just painted!! I am so hard on my hands and they look perfect!!
I was hesitant to try gels again because they used to peal but this new product is bar none

5
★★★★★

I just got the Axxium gels done and I am amazed!! I always mess up my nails when I get them painted, but the OPI gels stay for two weeks and my nails are stronger than ever!! My nails are so shiny it still looks like they were just painted!! I am so hard on my hands and they look perfect!!
I was hesitant to try gels again because they used to peal but this new product is bar none

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.

This is by far the nicest spa in RI. I started my wedding day here and had the best day. Elan Rocks!!

5
★★★★★

This is by far the nicest spa in RI. I started my wedding day here and had the best day. Elan Rocks!!

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.

Last week I went in for a hair cut and a back massage. I read the reviews after I made my appointments and went anyways. Listen to the reviews! I made the biggest mistake by ignoring them. My hair cut was okay, but the place around the hair stylist station was really dirty. There was a hair ball on the floor the size of a pillow!!! Next was the massage. I should have left when I saw how dirty the place was, but didn't. First, my masseuse, Johnny, puts a ton of oil on my face and vigorously massages my face; all the oil on my face was gross. My entire massage felt like I was being sent through a washing machine or automatic car washer. I felt like I was being slapped around versus massaged. When I was on my stomach I was holding on to the table for my life. I felt like I was being choked at times. I have never prayed for a massage to be over. In the middle of this message I was asked if I was enjoying it. I didn't have the heart to tell Johnny (the Massuese) that it was experiencing the worst massage I've ever had. Just when I thought it was over, my masseuse pulls out a vibrating back massager!! If I wanted one of those on my back, I would have bought one. It was awful. Instead of feeling better, I felt pretty bad. I had neck pain for two days following this massage. Don't risk going here!

1
★☆☆☆☆

Last week I went in for a hair cut and a back massage. I read the reviews after I made my appointments and went anyways. Listen to the reviews! I made the biggest mistake by ignoring them. My hair cut was okay, but the place around the hair stylist station was really dirty. There was a hair ball on the floor the size of a pillow!!! Next was the massage. I should have left when I saw how dirty the place was, but didn't. First, my masseuse, Johnny, puts a ton of oil on my face and vigorously massages my face; all the oil on my face was gross. My entire massage felt like I was being sent through a washing machine or automatic car washer. I felt like I was being slapped around versus massaged. When I was on my stomach I was holding on to the table for my life. I felt like I was being choked at times. I have never prayed for a massage to be over. In the middle of this message I was asked if I was enjoying it. I didn't have the heart to tell Johnny (the Massuese) that it was experiencing the worst massage I've ever had. Just when I thought it was over, my masseuse pulls out a vibrating back massager!! If I wanted one of those on my back, I would have bought one. It was awful. Instead of feeling better, I felt pretty bad. I had neck pain for two days following this massage. Don't risk going here!

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0 out of 1 people found this review helpful.

.

Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.

1
★☆☆☆☆

Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.

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0 out of 1 people found this review helpful.

.

I enjoyed the relaxing spa pedicure at this well known spa in town. If you want a place to get away and relax it's like a vacation for your feet. Resonable priced and friendly

5
★★★★★

I enjoyed the relaxing spa pedicure at this well known spa in town. If you want a place to get away and relax it's like a vacation for your feet. Resonable priced and friendly

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1 out of 1 people found this review helpful.

.

Unsatisfactory sounds nice compared to my experience! I went in for a facial. I was not greeted, actually I was shot dirty looks from the receptionists (GREAT RECEPTION!) Then, if I couldn't feel more uncomfortable, the esthetician puts me in a room, didnt even have me fill out a client form. So, she had no idea of my allergies, nor did she care. She then left the room a total of 3 times throughout my facial. I was charged $110.00...I wouldn't let you pay me $110.00 to go back! Absolutely Horrible!!!

1
★☆☆☆☆

Unsatisfactory sounds nice compared to my experience! I went in for a facial. I was not greeted, actually I was shot dirty looks from the receptionists (GREAT RECEPTION!) Then, if I couldn't feel more uncomfortable, the esthetician puts me in a room, didnt even have me fill out a client form. So, she had no idea of my allergies, nor did she care. She then left the room a total of 3 times throughout my facial. I was charged $110.00...I wouldn't let you pay me $110.00 to go back! Absolutely Horrible!!!

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0 out of 1 people found this review helpful.

.

I scheduled my wedding at Elan. We scheduled for the wedding party but on the day of 6 more people wanted to come with us. They got us all in last minute and we all had a great time. If you want confidence in your salon than go to elan

5
★★★★★

I scheduled my wedding at Elan. We scheduled for the wedding party but on the day of 6 more people wanted to come with us. They got us all in last minute and we all had a great time. If you want confidence in your salon than go to elan

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1 out of 1 people found this review helpful.

.

The salon itself is nice and clean and the stylists are pleasant. I made an appointment to get my hair cut. If you are into the hip hop scene or are a businessman like myself, your welcome and can receive a top notch haircut. I felt great when I walked out of there! I'll definitely be going back again. they have done a wonderful job with the renovation of the shop.I like this one more though they have alot to offer and more to get done here its a fun clean place and you should come see it.

5
★★★★★

The salon itself is nice and clean and the stylists are pleasant. I made an appointment to get my hair cut. If you are into the hip hop scene or are a businessman like myself, your welcome and can receive a top notch haircut. I felt great when I walked out of there! I'll definitely be going back again. they have done a wonderful job with the renovation of the shop.I like this one more though they have alot to offer and more to get done here its a fun clean place and you should come see it.

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1 out of 1 people found this review helpful.

.

I have taken my two daughters here on few occasions for the full treatment before a prom and for senior portraits. Spent a lot of money and other than the make up application, have never been satisfied. The nails were done quickly and nothing special that we could not have done at home with our own nail polish. I have yet to have their hair come out looking anything but ordinary. Fantastic Sams does better updo's. I purchased a $200 gift certificate for my niece when she was pregnant for a day at the spa and she was very disappointed and told me she would not go there again.

PROS: you name it they do it
CONS: They just don't do it well!

2
★★☆☆☆

I have taken my two daughters here on few occasions for the full treatment before a prom and for senior portraits. Spent a lot of money and other than the make up application, have never been satisfied. The nails were done quickly and nothing special that we could not have done at home with our own nail polish. I have yet to have their hair come out looking anything but ordinary. Fantastic Sams does better updo's. I purchased a $200 gift certificate for my niece when she was pregnant for a day at the spa and she was very disappointed and told me she would not go there again.

PROS: you name it they do it
CONS: They just don't do it well!

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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Worst massage I have ever had! Went to take my friend for a massage for her 30th birthday - figured it would be a nice treat for us both... boy was I wrong! The website touts robes, slippers, lockers, relaxation. We experienced none of these things.
The woman giving my friends massage talked the entire time and asked her non-stop questions, not allowing her to relax for even a second. Mine on the other hand was given by a man with body odor, who had maybe never given a massage before... There was no hole in the table for my face, so he rolled up towels to put under my forehead and chin. This made it so that it was very difficult to breath, so I had to tilt my head to the side in order to get any air. Not comfortable. Especially when his stomach was pushing my head into the table while he massaged my back.
The only good part was that my friend and I hysterically laughed on the way home recounting just how horrible the experience was for both of us...

1
★☆☆☆☆

Worst massage I have ever had! Went to take my friend for a massage for her 30th birthday - figured it would be a nice treat for us both... boy was I wrong! The website touts robes, slippers, lockers, relaxation. We experienced none of these things.
The woman giving my friends massage talked the entire time and asked her non-stop questions, not allowing her to relax for even a second. Mine on the other hand was given by a man with body odor, who had maybe never given a massage before... There was no hole in the table for my face, so he rolled up towels to put under my forehead and chin. This made it so that it was very difficult to breath, so I had to tilt my head to the side in order to get any air. Not comfortable. Especially when his stomach was pushing my head into the table while he massaged my back.
The only good part was that my friend and I hysterically laughed on the way home recounting just how horrible the experience was for both of us...

.

I didn't even go or get a service there and I am so turned off by this place!!! I simply called to inquire about purchasing gift certificates for my office staff (i am a physician and professionalism is a priority in my workplace)...the girl at the reception desk, Alyssa, was so rude and unprofessional that I decided to go elsewhere for the gifts. I would NEVER send anyone I know or recommend this day spa, a place that is supposed to emulate relaxation and rejuvenation. I see from reading the reviews that the snobby attitude of the staff is a common theme...and I'm so glad I didn't get someone a gift for a dirty, unpleasant experience!! I would have been so embarrassed...should have read the reviews before I even called. I thought it would be nice to get gift cards in the town where people live, but I will get them instead at my favorite day spa in Providence instead - they deserve the business much more anyway! This establishment deserves zero stars.

1
★☆☆☆☆

I didn't even go or get a service there and I am so turned off by this place!!! I simply called to inquire about purchasing gift certificates for my office staff (i am a physician and professionalism is a priority in my workplace)...the girl at the reception desk, Alyssa, was so rude and unprofessional that I decided to go elsewhere for the gifts. I would NEVER send anyone I know or recommend this day spa, a place that is supposed to emulate relaxation and rejuvenation. I see from reading the reviews that the snobby attitude of the staff is a common theme...and I'm so glad I didn't get someone a gift for a dirty, unpleasant experience!! I would have been so embarrassed...should have read the reviews before I even called. I thought it would be nice to get gift cards in the town where people live, but I will get them instead at my favorite day spa in Providence instead - they deserve the business much more anyway! This establishment deserves zero stars.

Pros: None

Cons: Staff

.

Even though booking in advance is the best way to get the appointments we needed we were happy with the professionalism this spa has. The aura of relaxation is their from beginning to end. My oasis at home...

5
★★★★★

Even though booking in advance is the best way to get the appointments we needed we were happy with the professionalism this spa has. The aura of relaxation is their from beginning to end. My oasis at home...

Pros: new style, warm enviroment

Cons: availability

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This is where I vacation when can't get out of town. They provide the newest anti-aging services in the most professional atmosphere in town.
Keep up the good work

5
★★★★★

This is where I vacation when can't get out of town. They provide the newest anti-aging services in the most professional atmosphere in town.
Keep up the good work

Pros: Relaxing Professional, Clean

Cons: Busy on weekends

.

I have been a customer of Elans for many years. What keeps me going is the quality of the work and attentiveness of the staff. They are eager to please and have tremendous talent. I have received compliments on my hair over and over, and as result, have referred many clients to Elans. They too are also quite satisfied with their results.

My nails have never looked better. Lots of compliments there too.

Resonably priced

5
★★★★★

I have been a customer of Elans for many years. What keeps me going is the quality of the work and attentiveness of the staff. They are eager to please and have tremendous talent. I have received compliments on my hair over and over, and as result, have referred many clients to Elans. They too are also quite satisfied with their results.

My nails have never looked better. Lots of compliments there too.

Resonably priced

Pros: variation of services, staff, professionalism

Cons: none

.

Run, don't walk, away from this place, especially the spa area. Toilet had a ring; wastepaper basket overflowing; fruit flies on the walls; rugs filthy; Jacuzzi tub in one room was covered in stains from rusty water; ragged bath towels; hand towels faded blue with large bleach stains, overhead light sockets with bare bulbs and no coverings and on and on. I had an "orange blossom" wrap, which was nothing more than being smeared with a gritty lotion that I was told had ingredients from India and so forth. Then I was covered with an aluminum-backed blanket that I suspected had covered many others and never washed. This morning I have rashes under my armpits. I'm about to contact the RI Department of Health. Staff is okay but there are no reading materials when a customer waits. Furniture is ratty looking. All in all, this place should close.

1
★☆☆☆☆

Run, don't walk, away from this place, especially the spa area. Toilet had a ring; wastepaper basket overflowing; fruit flies on the walls; rugs filthy; Jacuzzi tub in one room was covered in stains from rusty water; ragged bath towels; hand towels faded blue with large bleach stains, overhead light sockets with bare bulbs and no coverings and on and on. I had an "orange blossom" wrap, which was nothing more than being smeared with a gritty lotion that I was told had ingredients from India and so forth. Then I was covered with an aluminum-backed blanket that I suspected had covered many others and never washed. This morning I have rashes under my armpits. I'm about to contact the RI Department of Health. Staff is okay but there are no reading materials when a customer waits. Furniture is ratty looking. All in all, this place should close.

Pros: none

Cons: dirty spa area

.

With this being my first visit, I had high expectations, especially since this "spa" has been in business for several years. Today, I am asking myself, why???? The receptionist ignored me when I walked in and took a few minutes to pick up her head and acknowledge me. Not that I expected her to be dressed appropriately, but a hoodie and jeans??...totally inappropriate. I had booked an appt. for a facial and a brow wax. Having never been there before you would think the esthetician would ask me about my skin type or any kind of question about what my skin was like and what kind of facial would be the best for me....nothing. She just started putting things on my face without speaking or telling me what she was putting on. The salon was filthy! I was the first client of the morning, the bathroom trash was overflowing, the carpet looked like it hadn't been vacuumed in weeks and the overall salon had a strange musty odor. The hydrating mist that was applied to my face smelled like dirty water, the towels smelled and did not seem clean and the overall products that were used on me had no nice smell at all. I have had several facials in my life and this was horrendous. She didn't reccommend products to use, or anything to buy (not that I would have), but overall it seemed like they could have cared less about my business. I will not be returning.

1
★☆☆☆☆

With this being my first visit, I had high expectations, especially since this "spa" has been in business for several years. Today, I am asking myself, why???? The receptionist ignored me when I walked in and took a few minutes to pick up her head and acknowledge me. Not that I expected her to be dressed appropriately, but a hoodie and jeans??...totally inappropriate. I had booked an appt. for a facial and a brow wax. Having never been there before you would think the esthetician would ask me about my skin type or any kind of question about what my skin was like and what kind of facial would be the best for me....nothing. She just started putting things on my face without speaking or telling me what she was putting on. The salon was filthy! I was the first client of the morning, the bathroom trash was overflowing, the carpet looked like it hadn't been vacuumed in weeks and the overall salon had a strange musty odor. The hydrating mist that was applied to my face smelled like dirty water, the towels smelled and did not seem clean and the overall products that were used on me had no nice smell at all. I have had several facials in my life and this was horrendous. She didn't reccommend products to use, or anything to buy (not that I would have), but overall it seemed like they could have cared less about my business. I will not be returning.

Pros: none

Cons: everything

.

I went for a couples massage. I have had 2 previous massages at other places. To begin, the location is difficult to get to. After calling the salon 4 times for help with directions and being put on hold each time with no response, I finally reached someone to help me get to the salon. This caused the appointment to start late, leaving time for about a 30 minute massage, versus the hour I had scheduled. Seeing that the massage itself was not relaxing at all, I didn't mind only getting a half hour service. I didn't mind until they proceeded to charge me for the full hour, claiming that the masseurs were ready on time. So, it's my fault that you didn't have your phones manned with someone who could help your client who was in the vicinity on time? They were completely unhelpful and rude, including the manager who conceded to only give me a 15% discount on the full hour price. Aside from the management, the masseurs didn't ask us a single question when we arrived. They didn't have any medical forms for us to fill out or even ask if there were areas we would like them to concentrate on. At one point my masseur even used an electric machine. I could used an electric massage machine at my home for free! I felt as though the masseur just wanted to get the whole thing over with and didn't care about me or my experience at alI. I even love it when my friends give me a back rub but I actually was eager for the entire experience to end. I will never go back there.

1
★☆☆☆☆

I went for a couples massage. I have had 2 previous massages at other places. To begin, the location is difficult to get to. After calling the salon 4 times for help with directions and being put on hold each time with no response, I finally reached someone to help me get to the salon. This caused the appointment to start late, leaving time for about a 30 minute massage, versus the hour I had scheduled. Seeing that the massage itself was not relaxing at all, I didn't mind only getting a half hour service. I didn't mind until they proceeded to charge me for the full hour, claiming that the masseurs were ready on time. So, it's my fault that you didn't have your phones manned with someone who could help your client who was in the vicinity on time? They were completely unhelpful and rude, including the manager who conceded to only give me a 15% discount on the full hour price. Aside from the management, the masseurs didn't ask us a single question when we arrived. They didn't have any medical forms for us to fill out or even ask if there were areas we would like them to concentrate on. At one point my masseur even used an electric machine. I could used an electric massage machine at my home for free! I felt as though the masseur just wanted to get the whole thing over with and didn't care about me or my experience at alI. I even love it when my friends give me a back rub but I actually was eager for the entire experience to end. I will never go back there.

Pros: a pretty space

Cons: rude staff, poor service, overpriced, no towels for after massage

.

my husband gave me and my sister-in law a gift certificate to the elan in Cranston. We got pedicures, manicures and facials! Kara and Linda were our nail techs and they were the most professional nail techs and made us feel so comfortable and we had such a great time in the pedicure room! We would highly reccommend them to any of our friends! We can't wait to come back!

5
★★★★★

my husband gave me and my sister-in law a gift certificate to the elan in Cranston. We got pedicures, manicures and facials! Kara and Linda were our nail techs and they were the most professional nail techs and made us feel so comfortable and we had such a great time in the pedicure room! We would highly reccommend them to any of our friends! We can't wait to come back!

Pros: nail techs, personalities , and services

Cons: none !

.

the girl who did my eyebrow wax had no idea what i was in for, she didn't talk to me at all, and she didn't ask me about allergies, which led to her using a lotion that gave me a rash. needless to say, i shall not be returning.

1
★☆☆☆☆

the girl who did my eyebrow wax had no idea what i was in for, she didn't talk to me at all, and she didn't ask me about allergies, which led to her using a lotion that gave me a rash. needless to say, i shall not be returning.

Pros: ample parking

Cons: some unfriendly staff

.

Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.

1
★☆☆☆☆

Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.

Pros: None

Cons: Would take too long to write them all

.

I've never been one of those women who's had a regular stylist, until now. Everyone who works here is really kind and helpful, never snooty. I've had so many compliments on my hair. In addition to hi-lighting and cutting, Nikki's the first person who's ever been able to blow-dry my hair "the right way"... I highly encourage you to try this salon if you're looking for something different and special! You'll be happy you did! Nikki will make you look AND feel BEAUTIFUL!

5
★★★★★

I've never been one of those women who's had a regular stylist, until now. Everyone who works here is really kind and helpful, never snooty. I've had so many compliments on my hair. In addition to hi-lighting and cutting, Nikki's the first person who's ever been able to blow-dry my hair "the right way"... I highly encourage you to try this salon if you're looking for something different and special! You'll be happy you did! Nikki will make you look AND feel BEAUTIFUL!

Pros: parking, clean, beautiful

.

dirty bathrooms, dirty towels. dirty floor, dirty products on shelves...I went for a half day of beauty and was appalled at the dismissive attitude at the front desk . My massage & facial were good, but nails were awful,not relaxing at all. My hair came out terrible but I should have known because the girl who worked on me looked like she needed a wig.

1
★☆☆☆☆

dirty bathrooms, dirty towels. dirty floor, dirty products on shelves...I went for a half day of beauty and was appalled at the dismissive attitude at the front desk . My massage & facial were good, but nails were awful,not relaxing at all. My hair came out terrible but I should have known because the girl who worked on me looked like she needed a wig.

Pros: parking is plentiful

Cons: overpriced under-serviced

.

I recently went to Elan Cranston for a full day of beauty. It was amazing. This place has a fun upbeat atmosphere and a staff that catered to my every need. The lunch was great too!!! My favorite part was the massage and hair cut. My hair looks amazing!!!!! Friendly Fun place to be... i cant wait to come back!!! I would reccomend this place to ANYONE!!!

5
★★★★★

I recently went to Elan Cranston for a full day of beauty. It was amazing. This place has a fun upbeat atmosphere and a staff that catered to my every need. The lunch was great too!!! My favorite part was the massage and hair cut. My hair looks amazing!!!!! Friendly Fun place to be... i cant wait to come back!!! I would reccomend this place to ANYONE!!!

.

It reminds me of my vacation to HI. This is like a resort for a day off at less than a fraction of the cost. For a great time and deal alon is the place to go. The micro really works, they have a great machine.

3
★★★☆☆

It reminds me of my vacation to HI. This is like a resort for a day off at less than a fraction of the cost. For a great time and deal alon is the place to go. The micro really works, they have a great machine.

Pros: last minute schedling, friendly staff, parking

.

I totally agree with the others on this board about what a terrible spa this is. I went there with 2 friends and we all organized a day of beauty for ourselves (mani/pedi, facial, massage, hair). One would think that the staff would appreciate the amount of time and money we were spending at this place. In a word, awful. The manicurist and pedicurist did not even speak to me, not even polite small talk. They talked to each other and ignored us. The front desk staff never smiled and had an obvious terrible attitude. We felt completely uncomfortable for the several hours we spent there. And, they could barely accommodate our services, although we had made appropriate appointments. We spent a lot of time waiting in between services, and it was not even busy!! I am not just disappointed with this place, I am downright mad that I wasted my time and money on such an unprofessional establishment. Please, stay away.

1
★☆☆☆☆

I totally agree with the others on this board about what a terrible spa this is. I went there with 2 friends and we all organized a day of beauty for ourselves (mani/pedi, facial, massage, hair). One would think that the staff would appreciate the amount of time and money we were spending at this place. In a word, awful. The manicurist and pedicurist did not even speak to me, not even polite small talk. They talked to each other and ignored us. The front desk staff never smiled and had an obvious terrible attitude. We felt completely uncomfortable for the several hours we spent there. And, they could barely accommodate our services, although we had made appropriate appointments. We spent a lot of time waiting in between services, and it was not even busy!! I am not just disappointed with this place, I am downright mad that I wasted my time and money on such an unprofessional establishment. Please, stay away.

Pros: None

Cons: RUDE

.

I went with my friends to Elan and the pedicure room was lots of fun. Thanks for a great time

5
★★★★★

I went with my friends to Elan and the pedicure room was lots of fun. Thanks for a great time

Pros: fun, big

.

Oh what a hellish day my friends and I had today. We went into the salon to get pampered and got anything but that...it was awful!! The service was rude and snobby, the owner is sooooooooooo rude and obnoxious and the service plain and simple suck....the staff member who worked on me didnt even use gloves to give me a facial, how gross is that?? EWWWWWWWWWW
Email me if you want to know more about this disguusting unsanitary place. Looks are deceiving!!!

1
★☆☆☆☆

Oh what a hellish day my friends and I had today. We went into the salon to get pampered and got anything but that...it was awful!! The service was rude and snobby, the owner is sooooooooooo rude and obnoxious and the service plain and simple suck....the staff member who worked on me didnt even use gloves to give me a facial, how gross is that?? EWWWWWWWWWW
Email me if you want to know more about this disguusting unsanitary place. Looks are deceiving!!!

.

I highly recommend, enjoy this great place. Try the body wrap

5
★★★★★

I highly recommend, enjoy this great place. Try the body wrap

Pros: clean, friendly, relaxing

Cons: none

.

AS SOON AS I WALKED IN THE DOOR MY DAY AT ELAN SALON WAS RUINED. IT WAS RUINED BY THE RUDE, IMPOLITE, SNOBBY LADIES WHO STAND AT THE COUNTER. THEY DEGRADE YOU AND TRY AND MAKE YOU FEEL LIKE CRAP. I WAS A CLIENT AT BOTH THE MASS AND RHODE ISLAND SALON AND I DISLIKED BOTH PLACES AND AM VERY SAD TO SAY I WOULD NOT RECOMMEND THIS PLACE TO ANYBODY. IT WAS A DISGRACE THE WAY THESE WOMEN TREATED YOU. ELAINE, SEND THESE WOMEN TO SCHOOL TO LEARN HOW TO GET SOME MANNERS! ALSO, DID YOU NOTICE IN THE USER RATINGS IN MASS ELAN SALON AND DAY SPA THAT ONE OF THE PEOPLE WHO LEFT FEEDBACK, THEIR LAST NAME WAS SHAPIRO...ISNT THAT THE OWNERS LAST NAME??? HMMMMMM.................

AND ALSO IF YOU SCHEDULE AN APPOINTMENT EXPECT TO BE HELD IN THE WAITING ROOM AT LEAST 30 MINUTES!

1
★☆☆☆☆

AS SOON AS I WALKED IN THE DOOR MY DAY AT ELAN SALON WAS RUINED. IT WAS RUINED BY THE RUDE, IMPOLITE, SNOBBY LADIES WHO STAND AT THE COUNTER. THEY DEGRADE YOU AND TRY AND MAKE YOU FEEL LIKE CRAP. I WAS A CLIENT AT BOTH THE MASS AND RHODE ISLAND SALON AND I DISLIKED BOTH PLACES AND AM VERY SAD TO SAY I WOULD NOT RECOMMEND THIS PLACE TO ANYBODY. IT WAS A DISGRACE THE WAY THESE WOMEN TREATED YOU. ELAINE, SEND THESE WOMEN TO SCHOOL TO LEARN HOW TO GET SOME MANNERS! ALSO, DID YOU NOTICE IN THE USER RATINGS IN MASS ELAN SALON AND DAY SPA THAT ONE OF THE PEOPLE WHO LEFT FEEDBACK, THEIR LAST NAME WAS SHAPIRO...ISNT THAT THE OWNERS LAST NAME??? HMMMMMM.................

AND ALSO IF YOU SCHEDULE AN APPOINTMENT EXPECT TO BE HELD IN THE WAITING ROOM AT LEAST 30 MINUTES!

Pros: FACILITY WAS CLEAN

Cons: NEGATIVE PEOPLE, RUDE RECEPTIONISTS

Message from Massage Envy

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