Gem Plumbing & Heating Company Incorporated

★★☆☆☆

About Gem Plumbing & Heating Company Incorporated

Categories
  • Heating & Air Conditioning
  • Other Contractors
  • Plumbers

Home Construction & Remodeling

Home Construction & Remodeling
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Had my furnace inspected after the flood in April. Told it was in good working order. Turned it on for the first time since the flood to find out it wasn't. Pressure shut-off switch coil was clogged, low water shut-off wasn't operating correctly. It's a good thing I noticed before I really needed it, because the relatively new furnace would have had to be replaced.

1
★☆☆☆☆

Had my furnace inspected after the flood in April. Told it was in good working order. Turned it on for the first time since the flood to find out it wasn't. Pressure shut-off switch coil was clogged, low water shut-off wasn't operating correctly. It's a good thing I noticed before I really needed it, because the relatively new furnace would have had to be replaced.

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I had a hot water heater installed by GEM in April, 2006, and the job was completed by a qualified installer. Some months later I wrote to GEM and asked if the model installed was one that met the energy efficiency standards for tax purposes. No answer. Some weeks later I called. No return call. Another call and a fax. No answer. finally, on the 4th attempt I was told the heater did not qualify. Fine, but why were so many contacts required?

PROS: Heater installion was satisfactory
CONS: Response to multiple legitimate customer inquiries was unstaisfactory.

2
★★☆☆☆

I had a hot water heater installed by GEM in April, 2006, and the job was completed by a qualified installer. Some months later I wrote to GEM and asked if the model installed was one that met the energy efficiency standards for tax purposes. No answer. Some weeks later I called. No return call. Another call and a fax. No answer. finally, on the 4th attempt I was told the heater did not qualify. Fine, but why were so many contacts required?

PROS: Heater installion was satisfactory
CONS: Response to multiple legitimate customer inquiries was unstaisfactory.

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My experience with Gem Plumbing has been nothing but wonderful! The many times that I've needed to schedule appointments, the service people have always shown up on time and have done a great job. I'd definitely recommend this company to anyone! As an added bonus, there are coupons in the Yellow Pages for some of their services!

4
★★★★☆

My experience with Gem Plumbing has been nothing but wonderful! The many times that I've needed to schedule appointments, the service people have always shown up on time and have done a great job. I'd definitely recommend this company to anyone! As an added bonus, there are coupons in the Yellow Pages for some of their services!

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