Ocean State Towing & Recovery

★★★☆☆
  • 120 Pershing St

    East Providence, RI 02914

    Map & Directions
  • 401-431-1744

About Ocean State Towing & Recovery

Automotive

Automotive
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.

The crooks at this facility take advantage of those in need for profit. These scum bags hold personal belongings from repossessed vehicles hostage for 75 dollars when by law the company has no claim beyond vehicle costs. Personal property

3
★★★★★

The crooks at this facility take advantage of those in need for profit. These scum bags hold personal belongings from repossessed vehicles hostage for 75 dollars when by law the company has no claim beyond vehicle costs. Personal property

.

First off, I just want to say, I never complain about anything! Never! This is my very first complaint. I feel compel to write a review just to say how disgusting this company is! The receptionist on 4/13/15 (I think her name is Lisa) was

3
★★★★★

First off, I just want to say, I never complain about anything! Never! This is my very first complaint. I feel compel to write a review just to say how disgusting this company is! The receptionist on 4/13/15 (I think her name is Lisa) was

.

These are awful people. I understand the world of repossession is not a glamorous field, but I never expect illegal practices to be taking place at a legal business! They recently towed my vehicle and took all my possessions out....ok no prob. When I picked up my possessions I was given al large trash bag...and guess what my Apple IPad Mini, Samsung Galaxy Tablet, and my husbands paycheck was missing. When asked about the items the company adamantly denied ever seeing them. I know all of those items were in there because the day before the repossession we were taking the tablets to get repaired. This company is a FRAUD. If you ever have contact with this company LOCK UP you valuable because they are CROOKS!!

1
★☆☆☆☆

These are awful people. I understand the world of repossession is not a glamorous field, but I never expect illegal practices to be taking place at a legal business! They recently towed my vehicle and took all my possessions out....ok no prob. When I picked up my possessions I was given al large trash bag...and guess what my Apple IPad Mini, Samsung Galaxy Tablet, and my husbands paycheck was missing. When asked about the items the company adamantly denied ever seeing them. I know all of those items were in there because the day before the repossession we were taking the tablets to get repaired. This company is a FRAUD. If you ever have contact with this company LOCK UP you valuable because they are CROOKS!!

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.

No Surprise these folks are not accredited by the BBB!!!! Absolute careless and disrespectful tow truck driver! The underside of my bumpers, front and rear are severly damaged, not scratched... GOUGES and CRACKS, down to the metal

3
★★★★★

No Surprise these folks are not accredited by the BBB!!!! Absolute careless and disrespectful tow truck driver! The underside of my bumpers, front and rear are severly damaged, not scratched... GOUGES and CRACKS, down to the metal

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i read all the reviews and it is clear to me that the two positive reveiws were most likley wriiten by the business itself these company should be shut down. investigate them and shut them down then maybe those clowns would face hard time and someone will come and take their cars

1
★☆☆☆☆

i read all the reviews and it is clear to me that the two positive reveiws were most likley wriiten by the business itself these company should be shut down. investigate them and shut them down then maybe those clowns would face hard time and someone will come and take their cars

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1 out of 1 people found this review helpful.

.

these people are awful not to mention rude. my son's car was repo from boston and toed to this company. after speaking with the owner steve he advised my son that there was a 65 dollar fee to collect his property. i called him back

3
★★★★★

these people are awful not to mention rude. my son's car was repo from boston and toed to this company. after speaking with the owner steve he advised my son that there was a 65 dollar fee to collect his property. i called him back

.

this is the worst towing company ever the owner was the meanest person i have ever met the women behind the desks obviously dont know wat they are doing the only towing agent that was nice was a man named jason he was so helpfull but the

3
★★★★★

this is the worst towing company ever the owner was the meanest person i have ever met the women behind the desks obviously dont know wat they are doing the only towing agent that was nice was a man named jason he was so helpfull but the

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Having a car repossessed is not a great feeling, but dealing with this company made it somewhat easier.
Not everyone that has their car up for repo is a bad person, life happens sometimes.
The staff from the repo guy to the office workers were all very helpful and nice.
I don't know why you people would say bad things about this company, you are the reason that they are in your life...people love to blame others for their own problems.

4
★★★★☆

Having a car repossessed is not a great feeling, but dealing with this company made it somewhat easier.
Not everyone that has their car up for repo is a bad person, life happens sometimes.
The staff from the repo guy to the office workers were all very helpful and nice.
I don't know why you people would say bad things about this company, you are the reason that they are in your life...people love to blame others for their own problems.

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.

hey im a 19 year old female who just got in her first car accident..it was serious my boyfriend almost didnt make it and my car was no good anymore..my boyfriend and i were pulled out and rushed to RI hospital but anyways wen i got out i

3
★★★★★

hey im a 19 year old female who just got in her first car accident..it was serious my boyfriend almost didnt make it and my car was no good anymore..my boyfriend and i were pulled out and rushed to RI hospital but anyways wen i got out i

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Complain to the Mass Private Detective association ,., They are breaking the law and they will help you file the proper compalint to make them stop reposessing in MA or face criminal charges.

You can not operate a reposession company in MA from Ri or MA unless you are a licensed Privatre Investigator.. They can only do voluntary repos legally... They are not allowed to skip trace or investigate PERIOD.... New legislation next year may put all these so called repos companies out of business once and for all...

The state police will send them a letter ordering them to stop immediately all reposessions in MA if you make th complaint.

Do it NOW

M.G.L. Chapter 147 Sections 22-30

--------------------------------------------------------------------------------

CHAPTER 147
SECTION 22. DEFINITIONS

In this section and in sections twenty-three to thirty, inclusive, the following words shall have the following meanings unless a different meaning is clearly required by the context:-

"Licensee", Any person licensed under section twenty-five.

"Private detective business", The business of private detective or private investigator, and the business of watch, guard or patrol agency.

"Private Detective" or "Private Investigator", a person engaged in business as a private detective or private investigator, including any person who, for hire, fee, reward or other consideration, (1) uses a lie detector for the purpose of obtaining information with reference to the conduct, integrity, efficiency, loyalty or activities of any person or (2) engages in the business of making investigations for the purpose of obtaining information with reference to any of the following matters, whether or not other functions or services are also performed for hire fee, reward or other consideration or other persons are employed to assist in making such investigations:-

(a) Crime or other acts committed or threatened against the laws or government of the United States or any state of the United States;

(b) The identity, habits, conduct, movements, whereabouts, affiliations, associations, transactions, reputation or character of any person;

(c) Libels, fires, losses, accidents, or damage to, or loss or theft of, real or personal property;

1
★☆☆☆☆

Complain to the Mass Private Detective association ,., They are breaking the law and they will help you file the proper compalint to make them stop reposessing in MA or face criminal charges.

You can not operate a reposession company in MA from Ri or MA unless you are a licensed Privatre Investigator.. They can only do voluntary repos legally... They are not allowed to skip trace or investigate PERIOD.... New legislation next year may put all these so called repos companies out of business once and for all...

The state police will send them a letter ordering them to stop immediately all reposessions in MA if you make th complaint.

Do it NOW

M.G.L. Chapter 147 Sections 22-30

--------------------------------------------------------------------------------

CHAPTER 147
SECTION 22. DEFINITIONS

In this section and in sections twenty-three to thirty, inclusive, the following words shall have the following meanings unless a different meaning is clearly required by the context:-

"Licensee", Any person licensed under section twenty-five.

"Private detective business", The business of private detective or private investigator, and the business of watch, guard or patrol agency.

"Private Detective" or "Private Investigator", a person engaged in business as a private detective or private investigator, including any person who, for hire, fee, reward or other consideration, (1) uses a lie detector for the purpose of obtaining information with reference to the conduct, integrity, efficiency, loyalty or activities of any person or (2) engages in the business of making investigations for the purpose of obtaining information with reference to any of the following matters, whether or not other functions or services are also performed for hire fee, reward or other consideration or other persons are employed to assist in making such investigations:-

(a) Crime or other acts committed or threatened against the laws or government of the United States or any state of the United States;

(b) The identity, habits, conduct, movements, whereabouts, affiliations, associations, transactions, reputation or character of any person;

(c) Libels, fires, losses, accidents, or damage to, or loss or theft of, real or personal property;

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.

My car was towed on Sunday at 5AM, and then around noon I called them up (on their business phone, of course) and the woman picking up the phone (apparently they were working on that day) confirmed that my car was in their possession, and the car could only be picked up on Monday or later, but not that Sunday when they were actually working (so that they could charge you extra storage fees). And so I asked how much I should pay if I I pick it up on MONDAY, and she told me it should be the towing fee plus one day's storage fee, which would be about 80 dollars in total

So, on Monday morning, right before 9AM, I went there. And I thought I could just pay my fee (towing fee plus one day storage fee) and then be gone with my car. But that woman was very inefficient and it took her a long time to sort out the paperwork for my car, even though my car was right outside.

Now here is the *nice* part: she charged me a much bigger number than the number she told me earlier on the phone, the total coming to about $130. So I asked her how she came up with this number differently than what she told me on the phone. And I was asking her very politely and also briefly. But she refused to give me any explanation, and just demanded my money rudely: "DO YOU WANT YOUR CAR OR NOT!!? YES OR NO!!?" I was totally stunned and left speechless...

So, eventually I paid whatever they charged me, IN CASH (because they only take cash), and got my car. After that, I figured they probably charged me an additional day's storage fee, because they probably considered the possession of my car between Sunday 5AM and Monday 9AM as TWO days instead of one, whereas in fact I should be allowed to pick up my car on Sunday and should only pay the towing fee.

Rude, cunning, and exploitative. Bad people and bad company! But they got contracted with the city. So, what can you do about it? Oh well...

0
★☆☆☆☆

My car was towed on Sunday at 5AM, and then around noon I called them up (on their business phone, of course) and the woman picking up the phone (apparently they were working on that day) confirmed that my car was in their possession, and the car could only be picked up on Monday or later, but not that Sunday when they were actually working (so that they could charge you extra storage fees). And so I asked how much I should pay if I I pick it up on MONDAY, and she told me it should be the towing fee plus one day's storage fee, which would be about 80 dollars in total

So, on Monday morning, right before 9AM, I went there. And I thought I could just pay my fee (towing fee plus one day storage fee) and then be gone with my car. But that woman was very inefficient and it took her a long time to sort out the paperwork for my car, even though my car was right outside.

Now here is the *nice* part: she charged me a much bigger number than the number she told me earlier on the phone, the total coming to about $130. So I asked her how she came up with this number differently than what she told me on the phone. And I was asking her very politely and also briefly. But she refused to give me any explanation, and just demanded my money rudely: "DO YOU WANT YOUR CAR OR NOT!!? YES OR NO!!?" I was totally stunned and left speechless...

So, eventually I paid whatever they charged me, IN CASH (because they only take cash), and got my car. After that, I figured they probably charged me an additional day's storage fee, because they probably considered the possession of my car between Sunday 5AM and Monday 9AM as TWO days instead of one, whereas in fact I should be allowed to pick up my car on Sunday and should only pay the towing fee.

Rude, cunning, and exploitative. Bad people and bad company! But they got contracted with the city. So, what can you do about it? Oh well...

Pros: Hardly any

Cons: Rude, cunning, extortionist

.

this company im suprised is still in business. First the service is ridiclous, the compny is in rhodeisland yet outof mass too? no wonder why people complain there screwing everyone and all the employees. i talked to a guy who worked there that repoed at night forthem and he said they like to steal everyones money and not even give a good reason, thats whythey have the big house and trucks. this company needs to be investigated if there screwing people and taxes thats pathetic. even there own repo guy said they screw people on pay who work for them how they work 60plus hours but pay for 40 then the simeball threatens to fire you if you dont work for free or clean his trucks on personal time for free. what a scumbag i hope that kid does get the states involved like he said he was. this is a very bad compay. ocean state towing and recovery is the worst ever to deal with and accoring to night time guy work or he ripps u off what a scumbag

0
★☆☆☆☆

this company im suprised is still in business. First the service is ridiclous, the compny is in rhodeisland yet outof mass too? no wonder why people complain there screwing everyone and all the employees. i talked to a guy who worked there that repoed at night forthem and he said they like to steal everyones money and not even give a good reason, thats whythey have the big house and trucks. this company needs to be investigated if there screwing people and taxes thats pathetic. even there own repo guy said they screw people on pay who work for them how they work 60plus hours but pay for 40 then the simeball threatens to fire you if you dont work for free or clean his trucks on personal time for free. what a scumbag i hope that kid does get the states involved like he said he was. this is a very bad compay. ocean state towing and recovery is the worst ever to deal with and accoring to night time guy work or he ripps u off what a scumbag

Pros: worst service and people

Cons: owners and mone hungry people

.

This recovery place is the worst to deal with, Not one female in that office is on the same page as far as fees for repossessions. They are so ignorant and the girls working there are all rude like they came to work to fight someone. Nobody knows what the other is doing and nobody knows accurate information to give people before they come down to RI. WORST PLACE I HAVE EVER DEALT WITH IN MY LIFE.

0
★☆☆☆☆

This recovery place is the worst to deal with, Not one female in that office is on the same page as far as fees for repossessions. They are so ignorant and the girls working there are all rude like they came to work to fight someone. Nobody knows what the other is doing and nobody knows accurate information to give people before they come down to RI. WORST PLACE I HAVE EVER DEALT WITH IN MY LIFE.

Pros: none

Cons: You'd Think They Came From Demons....

.

Someone from Ocean State Towing came to repossess my car in the middle of the night. When I came out to confront him, he said nothing and just hooked my car to his tow truck. When he did talk, he was rude and didn't give me the information I asked for. I should have called the police, but the guy was jacked, and kept starring me down. These guys are total sleaze bags.

0
★☆☆☆☆

Someone from Ocean State Towing came to repossess my car in the middle of the night. When I came out to confront him, he said nothing and just hooked my car to his tow truck. When he did talk, he was rude and didn't give me the information I asked for. I should have called the police, but the guy was jacked, and kept starring me down. These guys are total sleaze bags.

.

my car was repoed there a while ago come to find out when i got my stuff someone took my satilite deck thing from it and i was told well "your problem" total scam artist my friend worked there awhile back and told me he goes through so many people that dont want to put of with the slime ball and the 14 hour days total scam when he got his pay check as well hello it is illegal to work after 10 hours espicially when you cant pay right. i suggest to call another company before this one. now i can understand how they make money. i feel bad for the guy whos car the kept hostage. Amazing how people get scammed these days what a joke. i must say when my friend worked there while ago he drove a nice truck for the two weeks he worked there, nice to know all the money missing off the paycheck from the 70+hours he worked the employee's were paying for the trucks..

0
★☆☆☆☆

my car was repoed there a while ago come to find out when i got my stuff someone took my satilite deck thing from it and i was told well "your problem" total scam artist my friend worked there awhile back and told me he goes through so many people that dont want to put of with the slime ball and the 14 hour days total scam when he got his pay check as well hello it is illegal to work after 10 hours espicially when you cant pay right. i suggest to call another company before this one. now i can understand how they make money. i feel bad for the guy whos car the kept hostage. Amazing how people get scammed these days what a joke. i must say when my friend worked there while ago he drove a nice truck for the two weeks he worked there, nice to know all the money missing off the paycheck from the 70+hours he worked the employee's were paying for the trucks..

Pros: dont

Cons: just dont do it at all

.

If your the type of person or business that believes in and expects service.Then this is not the company for you. This was my first experience and last with Ocean state. Since my car was being held hostage I had no option but to bite my lip and pay the bill (which somehow increased overnight). I could not do anything about my situation but I will definitely spend my time to spread the word about Steve and his business practices. I have used shippers from all different areas of the country and NEVER had a problem. Due to the sad condition of our economy here in R.I. I thought lets start helping our neighbors. Thanks Steve and Ocean State Towing you've taught an old guy a lesson. I will be sure to spread the word of your scam. And hopefully prevent anyone else from getting taken advantage of

0
★☆☆☆☆

If your the type of person or business that believes in and expects service.Then this is not the company for you. This was my first experience and last with Ocean state. Since my car was being held hostage I had no option but to bite my lip and pay the bill (which somehow increased overnight). I could not do anything about my situation but I will definitely spend my time to spread the word about Steve and his business practices. I have used shippers from all different areas of the country and NEVER had a problem. Due to the sad condition of our economy here in R.I. I thought lets start helping our neighbors. Thanks Steve and Ocean State Towing you've taught an old guy a lesson. I will be sure to spread the word of your scam. And hopefully prevent anyone else from getting taken advantage of

Pros: don't do it

Cons: just don't do it

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The female answering the phone is absolutely nasty. She acts like she doesn't want to be on the phone or has something else better to do. They also give you the run around on information and cannot get their facts straight. 0 stars.

0
★☆☆☆☆

The female answering the phone is absolutely nasty. She acts like she doesn't want to be on the phone or has something else better to do. They also give you the run around on information and cannot get their facts straight. 0 stars.

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If I was able to give them no stars I would. They towed my car broke the oil pan and admitted to it and fix the oil pan, but didn't top off the oil ruined my cam shaft, and now doesn't want to pay for it. NEVER EVERRR DEAL with this irresponsible company, esp if your a women they totally take advantage at the fact you don't know anything.

0
★☆☆☆☆

If I was able to give them no stars I would. They towed my car broke the oil pan and admitted to it and fix the oil pan, but didn't top off the oil ruined my cam shaft, and now doesn't want to pay for it. NEVER EVERRR DEAL with this irresponsible company, esp if your a women they totally take advantage at the fact you don't know anything.

 

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