Sculpt LLC

★★★☆☆

About Sculpt LLC

Categories
  • Health & Fitness Consultants

Sports & Recreation

Sports & Recreation
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3.0 2
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Today I was informed by the owner of Sculpt, LLC, Andre Correa, that I will not be allowed to discontinue my three month one-on-one personal training plan at his gym after I expressed dissatisfaction with my overall experience during my first month of training.
I provided an explanation in writing regarding the reasons for my dissatisfaction. His reply, which he began with the statement that his focus is in fact on customer service and accommodating clients?? needs, included statements such as: ??parking spaces are available on a first come basis?, that I should have specified my dissatisfaction with the fact that he was late for two of my seven training sessions at the time of the occurrences, and that ??it may be helpful for [me] to dress in layers in future visits to the studio? due to the uncomfortably cold temperatures in the ladies changing room.
Since my first training session was with Mr. Correa, I chose to use him as my trainer. When I realized that our schedules weren??t the best fit, I considered switching to one of the other trainers he had on staff. When he mentioned that he recruits trainers from Craigslist, I chose not to switch trainers and adjust my schedule accordingly.
As the owner of the company, Mr. Correa stated that he is unable to nullify the agreement I signed because it ??requires you to make two more payments on the plan you currently have active?.
I am surprised that a business as small as Mr. Correa??s would chose to force a dissatisfied client to fulfill an agreement in order to ??protect the interests of his company?.
On Monday, I will begin my second month of training at Sculpt as a dissatisfied client because Mr. Correa is unable to make an exception to his policies. It is my intent to document my experience during the next two months in an effort to inform potential clients what they may experience at Sculpt if they choose to sign a personal training plan and find they are not satisfied with the services they are receiving.

0
★☆☆☆☆

Today I was informed by the owner of Sculpt, LLC, Andre Correa, that I will not be allowed to discontinue my three month one-on-one personal training plan at his gym after I expressed dissatisfaction with my overall experience during my first month of training.
I provided an explanation in writing regarding the reasons for my dissatisfaction. His reply, which he began with the statement that his focus is in fact on customer service and accommodating clients?? needs, included statements such as: ??parking spaces are available on a first come basis?, that I should have specified my dissatisfaction with the fact that he was late for two of my seven training sessions at the time of the occurrences, and that ??it may be helpful for [me] to dress in layers in future visits to the studio? due to the uncomfortably cold temperatures in the ladies changing room.
Since my first training session was with Mr. Correa, I chose to use him as my trainer. When I realized that our schedules weren??t the best fit, I considered switching to one of the other trainers he had on staff. When he mentioned that he recruits trainers from Craigslist, I chose not to switch trainers and adjust my schedule accordingly.
As the owner of the company, Mr. Correa stated that he is unable to nullify the agreement I signed because it ??requires you to make two more payments on the plan you currently have active?.
I am surprised that a business as small as Mr. Correa??s would chose to force a dissatisfied client to fulfill an agreement in order to ??protect the interests of his company?.
On Monday, I will begin my second month of training at Sculpt as a dissatisfied client because Mr. Correa is unable to make an exception to his policies. It is my intent to document my experience during the next two months in an effort to inform potential clients what they may experience at Sculpt if they choose to sign a personal training plan and find they are not satisfied with the services they are receiving.

Pros: Convenience

Cons: Customer service

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Sculpt is a unique personal training studio which caters to the individual needs of the client. The clients at Sculpt receive individual, personal attention to every aspect of fitness that will help them reach their goal. A wide array of services are available to guide and help the client reach their fitness goals. The studio is clean, modern, and if you are looking for a quiet, calm place to work out in-then Sculpt is it!! I have been a member for 3 years and have seen incredible results!

2
★★★★★

Sculpt is a unique personal training studio which caters to the individual needs of the client. The clients at Sculpt receive individual, personal attention to every aspect of fitness that will help them reach their goal. A wide array of services are available to guide and help the client reach their fitness goals. The studio is clean, modern, and if you are looking for a quiet, calm place to work out in-then Sculpt is it!! I have been a member for 3 years and have seen incredible results!

Pros: superior personal attention to fitness needs

 

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