Pep Boys Auto Parts & Service

★★☆☆☆
  • 375 Quaker Lane

    West Warwick, RI 02893

    Map & Directions
  • 401-826-3336

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
More choices in West Warwick:
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Speedee Oil Change & Tune Up

380 Atwood Ave Cranston, RI

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Jiffy Lube Oil Change Center

1440 Park Avenue Cranston, RI

Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.75 8
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      .

      My niece had a radiator burst on a Saturday. She needed the car the next day, so I called around. Pep boys was open and had the part. They quoted me $570 for the radiator which costs $153. High, but OK if it was done today I thought. Towed there at 12. At 8 p.m. the cost came to $798 with deciding what it was and hazardous waste elimination - the anti freeze that was empty when it came in. This after watching them goofing around in the bay on the closed circuit TV. Then they told us the engine was "air-locked' which happens in hydraulic pumps, but I never heard of it in a car. Somehow, letting it cool overnight will fix it, Right. The next day (Sunday) they said the water-pump now went and it would be another $350. My niece was in tears, what could I do, they had me over a barrel. I feel completely ripped off and would have felt better if they used a gun. Complete, shameless conmen.
      I would advise staying away from these swindlers.
      Alfred Green was the smiling jackal we were dealing with.
      THEY RIP YOU OFF WITH A SMILE.

      1
      ★☆☆☆☆

      My niece had a radiator burst on a Saturday. She needed the car the next day, so I called around. Pep boys was open and had the part. They quoted me $570 for the radiator which costs $153. High, but OK if it was done today I thought. Towed there at 12. At 8 p.m. the cost came to $798 with deciding what it was and hazardous waste elimination - the anti freeze that was empty when it came in. This after watching them goofing around in the bay on the closed circuit TV. Then they told us the engine was "air-locked' which happens in hydraulic pumps, but I never heard of it in a car. Somehow, letting it cool overnight will fix it, Right. The next day (Sunday) they said the water-pump now went and it would be another $350. My niece was in tears, what could I do, they had me over a barrel. I feel completely ripped off and would have felt better if they used a gun. Complete, shameless conmen.
      I would advise staying away from these swindlers.
      Alfred Green was the smiling jackal we were dealing with.
      THEY RIP YOU OFF WITH A SMILE.

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      .

      Had 2 worn out tires originally puchased at PepBoys. They had only 20K on them but had a 70K warranty. Service rep checked worn tires and mileage and stated he would take $85.00 off the price of a replacement which retailed for $116. Problem was they were out of stock and I would have to come back later. Rep gave me a written estimate. Returned one week later . They still did not have the correct tire but said they would give me a different tire for $117 minus the adjustment. They could not find my quote from a week earlier in their computer.(fishy) My original rep was not there for this second visit. The manager, Jack Ajoyan, chimed in that if I needed 2 more tires (for a total of 4) I could get the 4th tire free. I approved this and the tires were replaced along with an alignment. 2 hours later the manager had to make the adjustment and total the order. He offered a rebate to get the 4th tire free and a 10% reduction on the bill, but did not take the original adjustment ($85 off 2) off the bill. When I questioned him, he now said he could not honor the original quote. He then threw his service rep under the bus stating he should never have offered me an adjustment in the first place. He then stated the worn tires were my fault. Mind you the new tires are now on my car. I believe the manager knew full well at the outset he would not honor the original quote. If he had explained this to me before the work was done, I would have taken my business elsewhere. What he did was "Bait and switch" with the twist of making the switch after the work was completed. Bait and switch is illegal under a federal statute. This was the manager who did this. A manager sets the tone for those who work for him. I can no longer trust this shop to do work of any kind on my vehicles. STAY AWAY!!! BUYER BEWARE!!!

      1
      ★☆☆☆☆

      Had 2 worn out tires originally puchased at PepBoys. They had only 20K on them but had a 70K warranty. Service rep checked worn tires and mileage and stated he would take $85.00 off the price of a replacement which retailed for $116. Problem was they were out of stock and I would have to come back later. Rep gave me a written estimate. Returned one week later . They still did not have the correct tire but said they would give me a different tire for $117 minus the adjustment. They could not find my quote from a week earlier in their computer.(fishy) My original rep was not there for this second visit. The manager, Jack Ajoyan, chimed in that if I needed 2 more tires (for a total of 4) I could get the 4th tire free. I approved this and the tires were replaced along with an alignment. 2 hours later the manager had to make the adjustment and total the order. He offered a rebate to get the 4th tire free and a 10% reduction on the bill, but did not take the original adjustment ($85 off 2) off the bill. When I questioned him, he now said he could not honor the original quote. He then threw his service rep under the bus stating he should never have offered me an adjustment in the first place. He then stated the worn tires were my fault. Mind you the new tires are now on my car. I believe the manager knew full well at the outset he would not honor the original quote. If he had explained this to me before the work was done, I would have taken my business elsewhere. What he did was "Bait and switch" with the twist of making the switch after the work was completed. Bait and switch is illegal under a federal statute. This was the manager who did this. A manager sets the tone for those who work for him. I can no longer trust this shop to do work of any kind on my vehicles. STAY AWAY!!! BUYER BEWARE!!!

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      .

      If you are looking for a short review - overpriced and completely dishonest. They took advantage of a petite woman during a rainstorm and quoted me at 60% more for a part than what another shop quoted me for. I am reporting them to the better business bureau. Want the whole story? If so, keep reading -

      My windshield wipers stopped working this morning during a heavy rain storm. Pep Boys workers spent 15 total minutes checking the windshield wiper motor and an additional 35 minutes talking to each other, clowning around and fixing another customer's car. I saw the entire ordeal as I sat and waited. There wasn't much I could say because it was pouring out and I couldn't go anywhere without wipers.

      After 50 minutes, the clerk calls me up to the register furthest from the other customers sitting in the waiting area. All of the other customers who came to pick up their cars were called to a different register that was open close to the customer area by the same man. He tells me in a very quiet voice that a new wiper motor will cost $400. No way! I declined. He then gave me the bill for the 15 minutes of actual labor and 30 minutes of talking and working on another customer's car. It was $70 to check the motor. SEVENTY DOLLARS! With nothing else included!

      A complete rip off. I waited until the rain cleared and I drove to an auto mechanic down the street. They fixed the motor for $195 with labor. That is $205 less than the Pep Boys quote.

      They took advantage of a small girl in a rain storm. They did not realize that this girl has a big mouth when it comes to being taken for a ride.

      1
      ★☆☆☆☆

      If you are looking for a short review - overpriced and completely dishonest. They took advantage of a petite woman during a rainstorm and quoted me at 60% more for a part than what another shop quoted me for. I am reporting them to the better business bureau. Want the whole story? If so, keep reading -

      My windshield wipers stopped working this morning during a heavy rain storm. Pep Boys workers spent 15 total minutes checking the windshield wiper motor and an additional 35 minutes talking to each other, clowning around and fixing another customer's car. I saw the entire ordeal as I sat and waited. There wasn't much I could say because it was pouring out and I couldn't go anywhere without wipers.

      After 50 minutes, the clerk calls me up to the register furthest from the other customers sitting in the waiting area. All of the other customers who came to pick up their cars were called to a different register that was open close to the customer area by the same man. He tells me in a very quiet voice that a new wiper motor will cost $400. No way! I declined. He then gave me the bill for the 15 minutes of actual labor and 30 minutes of talking and working on another customer's car. It was $70 to check the motor. SEVENTY DOLLARS! With nothing else included!

      A complete rip off. I waited until the rain cleared and I drove to an auto mechanic down the street. They fixed the motor for $195 with labor. That is $205 less than the Pep Boys quote.

      They took advantage of a small girl in a rain storm. They did not realize that this girl has a big mouth when it comes to being taken for a ride.

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      .

      I went to Pep Boys 2 months ago to have a nail removed from my tire. They said they removed the nail and plugged the hole. Well, I kept losing air in my tire. Finally, my REAL Mechanic looked at the tire. Pep Boys never plugged the hole. The charged me $25.00 and didn't do the job!!!!!

      1
      ★☆☆☆☆

      I went to Pep Boys 2 months ago to have a nail removed from my tire. They said they removed the nail and plugged the hole. Well, I kept losing air in my tire. Finally, my REAL Mechanic looked at the tire. Pep Boys never plugged the hole. The charged me $25.00 and didn't do the job!!!!!

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      .

      Extremely high prices and they try to hit you with services that are not really needed! Just to install an oxygen sensor the bill was well over $400.00 They also charged me $90.00 for Diagnostics when I told them what the problem was.

      1
      ★☆☆☆☆

      Extremely high prices and they try to hit you with services that are not really needed! Just to install an oxygen sensor the bill was well over $400.00 They also charged me $90.00 for Diagnostics when I told them what the problem was.

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      .

      I had my vehicle towed to Pepboys. They diagnosed the problem as a bad fuel pump. They changed the pump at a cost of $575.00. The car still wouldn't start and had to be towed to the dealer. The dealer found the problem to be the electronic control module. Pepboys still maintained that the fuel pump was still no good and I'm left paying for what I feel was an unncessary repair. If their diagnosis was correct from the beginning this could have been avoided. I would recommend going to a dealer for anything other than an oil change or new tires, the mechanics are obviously more qualified. Paul M.

      1
      ★☆☆☆☆

      I had my vehicle towed to Pepboys. They diagnosed the problem as a bad fuel pump. They changed the pump at a cost of $575.00. The car still wouldn't start and had to be towed to the dealer. The dealer found the problem to be the electronic control module. Pepboys still maintained that the fuel pump was still no good and I'm left paying for what I feel was an unncessary repair. If their diagnosis was correct from the beginning this could have been avoided. I would recommend going to a dealer for anything other than an oil change or new tires, the mechanics are obviously more qualified. Paul M.

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      .

      They also wanted to charge to top off the fluids. Which I also refused to pay the service charge. I now only go to them to buy items I can install myself. They do a nice job fixing your car and they have some free services. Prices are pretty good. They don't really look to save you money but thats okay if you know what they are talking about. They are somewhat helpful. Prices in the store are pretty good. Staff is nice. Some don't know what they are doing though.

      3
      ★★★☆☆

      They also wanted to charge to top off the fluids. Which I also refused to pay the service charge. I now only go to them to buy items I can install myself. They do a nice job fixing your car and they have some free services. Prices are pretty good. They don't really look to save you money but thats okay if you know what they are talking about. They are somewhat helpful. Prices in the store are pretty good. Staff is nice. Some don't know what they are doing though.

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      .

      This place is great. Knowledgable staff with everything. You can find everything for your auto here, and if not, they order it for you. Hard to find items are also here. Stereo supplies, tires, rims, etc. Reasonably priced also.

      5
      ★★★★★

      This place is great. Knowledgable staff with everything. You can find everything for your auto here, and if not, they order it for you. Hard to find items are also here. Stereo supplies, tires, rims, etc. Reasonably priced also.

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