Eastern Home Improvements

★★☆☆☆
  • 1030 Main St

    West Warwick, RI 02893

    Map & Directions
  • 401-828-3689

About Eastern Home Improvements

Home Construction & Remodeling

Home Construction & Remodeling
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We paid Eastern Home Improvements $12,000 to replace our roof in January of 2005. A couple of weeks after we had chosen a style, color and manufacturer, we were told by Allan Quinlan they couldn't get it anymore and he would give us a different manufacturer but the same style and color. He said it was 'far superior' than what we had agreed on and he wouldn't charge us any more for it. I figured that they were the professionals and were backing up with a good warrantee and I checked the new manufacturer online and all is well.
The original roof was removed and the new roof was installed by a very professional man and looks fantastic. The problem is, when it rains, it leaks! I have called and called Mr. Santilli, the owner/president of Eastern Home Improvments. I have probably called 20 or 25 times over the last 3 years. Each time, I describe the issue and leave my name, number and address.
He has an answering machine that at first was amusing but now, is irritating. 'It's a beautiful day because I don't have to take your call, the answering machine does it for me!'
The roof looks great but, it leaks!!! It never leaked with the old roof but, it was 35 years old and starting to crumble. Due to the leaking, our ceiling is stained and falling in. If they would come fix the leaking, I'd be happy but, to pay $12K for a roof that leaks and not be able to get someone to call you back is unbelievable! Not to mention the damage being done inside the house by leaks.

0
★☆☆☆☆

We paid Eastern Home Improvements $12,000 to replace our roof in January of 2005. A couple of weeks after we had chosen a style, color and manufacturer, we were told by Allan Quinlan they couldn't get it anymore and he would give us a different manufacturer but the same style and color. He said it was 'far superior' than what we had agreed on and he wouldn't charge us any more for it. I figured that they were the professionals and were backing up with a good warrantee and I checked the new manufacturer online and all is well.
The original roof was removed and the new roof was installed by a very professional man and looks fantastic. The problem is, when it rains, it leaks! I have called and called Mr. Santilli, the owner/president of Eastern Home Improvments. I have probably called 20 or 25 times over the last 3 years. Each time, I describe the issue and leave my name, number and address.
He has an answering machine that at first was amusing but now, is irritating. 'It's a beautiful day because I don't have to take your call, the answering machine does it for me!'
The roof looks great but, it leaks!!! It never leaked with the old roof but, it was 35 years old and starting to crumble. Due to the leaking, our ceiling is stained and falling in. If they would come fix the leaking, I'd be happy but, to pay $12K for a roof that leaks and not be able to get someone to call you back is unbelievable! Not to mention the damage being done inside the house by leaks.

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I paid $12,000 for a new roof in 2005. Since then, we have problems with leaks that we never had before. I can not get anyone from Eastern Home Improvements to call me back. I have probably left 20 or 25 messages over the last 3 years. I'm sure they could fix it easily but, they need to come back to fix it!
The roof looks great and the installers were very professional but, once they get your money, they don't want to hear from you no matter what their warrantee says.

2
★★☆☆☆

I paid $12,000 for a new roof in 2005. Since then, we have problems with leaks that we never had before. I can not get anyone from Eastern Home Improvements to call me back. I have probably left 20 or 25 messages over the last 3 years. I'm sure they could fix it easily but, they need to come back to fix it!
The roof looks great and the installers were very professional but, once they get your money, they don't want to hear from you no matter what their warrantee says.

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