Flood Ford Of East Greenwich

★★★☆☆
Just move on up to the ride of your life!
  • 2545 S County Trl

    East Greenwich, RI 02818

    Map & Directions
  • 401-884-4000

About Flood Ford Of East Greenwich

Categories
Details
Hours
Sales department: Mon - Fri, 8am - 9pm; Sat, 8am - 5pm; Sun, closed. Body shop: Mon - Fri, 8am - 5pm; Sat, 8am - noon; Sun, closed. Service department: Mon - Fri, 7:30am - midnight; Sat, 7:30am - 4:30pm; Sun, closed
2.5 2
Hi! Sign in to let us know how Flood Ford Of East Greenwich was?
Write a Review
.

My overall experience at Flood Ford of East Greenwich was less then stellar. I had multiple instances where I felt I was a second priority after making the decision to purchase especially at time of delivery and handling my registration paperwork and follow up on proof of residency for the finance department.

When my wife and I decided to purchase a truck we both knew Ford was the best option, but had to chose between TASCA and Flood. Flood being closer to home and having better selection prompted us to first stop there in hopes of making a decision that evening. Upon arrival it was certainly appreciated to not be preyed upon while searching the lot and getting a up close and personal look at the F150 model type we were interested in (STX) however the ball was dropped upon entering the building and needing to wait close to five minutes before getting the assistance of a sales rep to discuss with us what trucks were available and to provide a little more information.

Eventually we were greeted by Sal Di Santos who is a relatively new sales rep in his own admission with Flood Ford. When I questioned Sal for more information regarding the F150's (which I had heavily searched online about before entering the dealership) he didn't seem to know a whole lot about the finer points of the truck, such as the gearing, payload packages, etc.
After test driving the pickup and returning back to Sal's desk we went into the negotiation process, which thankfully wasn't as arm twisting as we both had anticipated it being. Sal was a little baffled at the point and time where I asked for rear wheel liners to be part of the vehicle deal (he didn't know that they existed as Ford accessory for F150's) but I'll chalk that up to his inexperience still.

My wife and I live in a village within three town lines in the state of Rhode Island. I explicitly stated multiple times during the paperwork process that the village name and zip code be used during the registration process. Unfortunately this did not happen and I wound up with a registration to a different City that I did not want. Sal took the time to fill out the paperwork properly so this is NOT his fault, but some other interdepartmental snafu during the registration processing. This wound up becoming a large hassle during my registration and plate picking up process which I will touch on a little later on.

Delivery taking was the night after. At the time Sal and I agreed upon. My wife and I arrived on time and found Sal working with another customer, he greeted us and explained it would be a few minutes but to take the key and explore the vehicle a bit. We then went to do the finance paperwork with Paulette who was very nice and not overly pushy in regards to extended warranties. Again we took the time to fill the paperwork out and express that it needed to state our village name on the registration. We moved on from that point to taking delivery with Sal and going over the finer details. Sal admitted he wasn't familiar with how to get SYNC to work and seemed almost a little to relieved to hear that my wife and I were tech savoy enough to handle it ourselves. So the SYNC orientation was quickly skipped over, along with a thorough walk through of the trucks interior features short of upon almost leaving the lot my asking of how to operate the fog lights as it was already nightfall.

Plate pickup was the following Saturday and this is where I felt things were really mishandled. Friday Paulette contacted me in regards to proof of residency documentation for the bank that has the loan on the truck. I brought in several statements with me to give to her while I had the plates put on. Sal handed me an envelope with my registration as he went to hurriedly put the plates on but I stopped him short stating the registration was wrong it had the city not the village. I almost felt like I it was a rush job so that I wouldn't notice until after I left. I was directed to the waiting room to wait on Paulette while my wife was down the road at the storage unit waiting for me to come back. I was hoping I'd be moved up slightly quicker because of this but waited 30 minutes before being taken in only to hear my paper work was wrong and to email over a different set.

Unfortunately I had to wait over a week to hear back on the papers, Paulette was on vacation and failed to update her out office on email. Sal never contacted me about the registration until it was in my mailbox at home and I had complained via telephone to Paulette about its whereabouts.

I'm glad I took the time to research the truck online so I knew what I wanted heading in to the dealer, and I really wish Flood would've taken the time to reach out to me more during the purchasing process, also I would've appreciated not being constantly reminded to provide a stellar review on this survey as that is how the sales reps get paid. I wouldn't recommend Flood as a first choice in RI after our experience.

2
★★☆☆☆

My overall experience at Flood Ford of East Greenwich was less then stellar. I had multiple instances where I felt I was a second priority after making the decision to purchase especially at time of delivery and handling my registration paperwork and follow up on proof of residency for the finance department.

When my wife and I decided to purchase a truck we both knew Ford was the best option, but had to chose between TASCA and Flood. Flood being closer to home and having better selection prompted us to first stop there in hopes of making a decision that evening. Upon arrival it was certainly appreciated to not be preyed upon while searching the lot and getting a up close and personal look at the F150 model type we were interested in (STX) however the ball was dropped upon entering the building and needing to wait close to five minutes before getting the assistance of a sales rep to discuss with us what trucks were available and to provide a little more information.

Eventually we were greeted by Sal Di Santos who is a relatively new sales rep in his own admission with Flood Ford. When I questioned Sal for more information regarding the F150's (which I had heavily searched online about before entering the dealership) he didn't seem to know a whole lot about the finer points of the truck, such as the gearing, payload packages, etc.
After test driving the pickup and returning back to Sal's desk we went into the negotiation process, which thankfully wasn't as arm twisting as we both had anticipated it being. Sal was a little baffled at the point and time where I asked for rear wheel liners to be part of the vehicle deal (he didn't know that they existed as Ford accessory for F150's) but I'll chalk that up to his inexperience still.

My wife and I live in a village within three town lines in the state of Rhode Island. I explicitly stated multiple times during the paperwork process that the village name and zip code be used during the registration process. Unfortunately this did not happen and I wound up with a registration to a different City that I did not want. Sal took the time to fill out the paperwork properly so this is NOT his fault, but some other interdepartmental snafu during the registration processing. This wound up becoming a large hassle during my registration and plate picking up process which I will touch on a little later on.

Delivery taking was the night after. At the time Sal and I agreed upon. My wife and I arrived on time and found Sal working with another customer, he greeted us and explained it would be a few minutes but to take the key and explore the vehicle a bit. We then went to do the finance paperwork with Paulette who was very nice and not overly pushy in regards to extended warranties. Again we took the time to fill the paperwork out and express that it needed to state our village name on the registration. We moved on from that point to taking delivery with Sal and going over the finer details. Sal admitted he wasn't familiar with how to get SYNC to work and seemed almost a little to relieved to hear that my wife and I were tech savoy enough to handle it ourselves. So the SYNC orientation was quickly skipped over, along with a thorough walk through of the trucks interior features short of upon almost leaving the lot my asking of how to operate the fog lights as it was already nightfall.

Plate pickup was the following Saturday and this is where I felt things were really mishandled. Friday Paulette contacted me in regards to proof of residency documentation for the bank that has the loan on the truck. I brought in several statements with me to give to her while I had the plates put on. Sal handed me an envelope with my registration as he went to hurriedly put the plates on but I stopped him short stating the registration was wrong it had the city not the village. I almost felt like I it was a rush job so that I wouldn't notice until after I left. I was directed to the waiting room to wait on Paulette while my wife was down the road at the storage unit waiting for me to come back. I was hoping I'd be moved up slightly quicker because of this but waited 30 minutes before being taken in only to hear my paper work was wrong and to email over a different set.

Unfortunately I had to wait over a week to hear back on the papers, Paulette was on vacation and failed to update her out office on email. Sal never contacted me about the registration until it was in my mailbox at home and I had complained via telephone to Paulette about its whereabouts.

I'm glad I took the time to research the truck online so I knew what I wanted heading in to the dealer, and I really wish Flood would've taken the time to reach out to me more during the purchasing process, also I would've appreciated not being constantly reminded to provide a stellar review on this survey as that is how the sales reps get paid. I wouldn't recommend Flood as a first choice in RI after our experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This dealership has vast variety of vehicles, I was considering buying a ford focus from here, but unfortually the salesmen see a 21 year old girl, and I was not taken seriously.

3
★★★☆☆

This dealership has vast variety of vehicles, I was considering buying a ford focus from here, but unfortually the salesmen see a 21 year old girl, and I was not taken seriously.

Was this review helpful to you?
Ratings_icons Ratings_icons

More about Flood Ford Of East Greenwich

Just move on up to the ride of your life! Welcome to Flood Ford of East Greenwich! Located in East Greenwich, RI, Flood Ford of East Greenwich is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Flood Ford of East Greenwich not just a good one, but a great one – for the life of your vehicle. Many of our sales staff have been with us for years because they recognize not only our commitment to them, but to our customers. We want to make car buying a transparent experience: no hidden fees, and real prices. We are also the only dealer to offer the Flood Advantage Plan with any new or used vehicle you purchase from us which includes: free key replacement, free dent repair, discounts and more! A good many of our customers are repeat buyers and some are even multi-generational with grand-parents, parents and children all buying from Flood Ford! And of course we want to make our customers' experience to be as comfortable and convenient as possible. All of our waiting rooms offer free WiFi, coffee, snacks and a play area for the kids. We have a free shuttle service, and also a free pick & delivery for our service department customers. We're also committed to our community sponsoring local sports teams and charities like The Tomorrow Fund, and The Matty Fund. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 866-485-4431 for your No-Obligation Internet Price Quote from our Internet Department. We at Flood Ford in East Greenwich want you to be a customer for life, not just the life of your car.

 

Wait, you're the expert.

If you've been to or used Flood Ford Of East Greenwich, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review