The Farm House

★★★★☆
  • 22341 Asheville Hwy

    Landrum, SC 29356

    Map & Directions
  • 864-457-3557

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LOVE me some farmhousetack.com!! :) I'll admit I'm a tack junkie. :) This store is awesome. Every time I'm in town I hit Farm House Tack. There staff is super knowledgeable about everything they sell. They have the best selection and the newest trends in apparel.I've been shopping here for years both online, in the store and over the phone. Never a bad transaction and always prompt attention when I've had to return things.

5
★★★★★

LOVE me some farmhousetack.com!! :) I'll admit I'm a tack junkie. :) This store is awesome. Every time I'm in town I hit Farm House Tack. There staff is super knowledgeable about everything they sell. They have the best selection and the newest trends in apparel.I've been shopping here for years both online, in the store and over the phone. Never a bad transaction and always prompt attention when I've had to return things.

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1 out of 1 people found this review helpful.

.

I ordered $800 worth of tack and supplies in late February 2013. After disorganized communications and shipping on behalf of the Farm House Tack team, I canceled one item from my order, a helmet worth $340. That was in early March. Since then, I have been going back and forth with the customer service team there, who each week has assured me that my refund will show up on my credit card statement the following week. It is now May 1 and I just yesterday received a "refund" for the helmet that had been canceled from my order months ago. This "refund" was in the form of a PayPal payment, for which I was charged a $10 service fee. Never once have I heard of a refund coming in this form, and I'm entirely confused as to why I should be charged $10 for their error.

The people are incredibly nice, products are great, but their business practices cannot be trusted.

1
★☆☆☆☆

I ordered $800 worth of tack and supplies in late February 2013. After disorganized communications and shipping on behalf of the Farm House Tack team, I canceled one item from my order, a helmet worth $340. That was in early March. Since then, I have been going back and forth with the customer service team there, who each week has assured me that my refund will show up on my credit card statement the following week. It is now May 1 and I just yesterday received a "refund" for the helmet that had been canceled from my order months ago. This "refund" was in the form of a PayPal payment, for which I was charged a $10 service fee. Never once have I heard of a refund coming in this form, and I'm entirely confused as to why I should be charged $10 for their error.

The people are incredibly nice, products are great, but their business practices cannot be trusted.

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Business Response:

Hi Gabrielle, I am going to talk to our customer service team and book keeping this morning to get to the bottom of this situation. This is truly not how we do business. I am very confused as well as to why you were charged a 10.00 service fee on a refund that we issued to you. Would you please email me at your earliest convenience so that I can go over the details of this situation with you. I would love to find a way to make this right for you and turn you into one of our many loyal customers. ~FHT - customerservice@farmhousetack.com
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Everything imaginable for horse and rider in any English discipline.
Our return policy has gone through a complete overhaul. Most purchases may be returned with a receipt within 7 days for a refund. Refunds are issued using the method of purchase by the customer. Sale item returns receive store credit or they may be exchanged.
If you are unhappy with your purchase please call us and we will make every effort to make it right.

5
★★★★★

Everything imaginable for horse and rider in any English discipline.
Our return policy has gone through a complete overhaul. Most purchases may be returned with a receipt within 7 days for a refund. Refunds are issued using the method of purchase by the customer. Sale item returns receive store credit or they may be exchanged.
If you are unhappy with your purchase please call us and we will make every effort to make it right.

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Very poor customer service for their online returns. Policy is credit for purchase within 15 days of receipt (returns are required within 10 days). So far we are at about 25 days with no credit for a pair of boots costing over $400...may not be much to them, but it is to me! Have gotten two responses saying the credit would be within a day or two...that was over a week ago! Front end service was very helpful, but can't afford to shop here again! It was almost as if they were hoping I would forget I made the purchase....

1
★☆☆☆☆

Very poor customer service for their online returns. Policy is credit for purchase within 15 days of receipt (returns are required within 10 days). So far we are at about 25 days with no credit for a pair of boots costing over $400...may not be much to them, but it is to me! Have gotten two responses saying the credit would be within a day or two...that was over a week ago! Front end service was very helpful, but can't afford to shop here again! It was almost as if they were hoping I would forget I made the purchase....

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Business Response:

Teresa please contact me at customerservice@farmhousetack.com. I realize this response is delayed as we were unaware this page existed. However I'd love to talk to you about this and see what we can do to turn this into a positive experience for you. Cheers! FHT
.

Wow! This place is like the Macys of Horse Equipment and
riding Apparel!! The staff is insanely friendly, helpful and knowledgable! LOVE IT!! if you are ever driving trhough the area its definatly a place to stop spend a few hours and grab lunch! =)
They even have 2 mobile units traveling to all the big horse shows in the south east! U can even order online too!
www.farmhousetack.com

5
★★★★★

Wow! This place is like the Macys of Horse Equipment and
riding Apparel!! The staff is insanely friendly, helpful and knowledgable! LOVE IT!! if you are ever driving trhough the area its definatly a place to stop spend a few hours and grab lunch! =)
They even have 2 mobile units traveling to all the big horse shows in the south east! U can even order online too!
www.farmhousetack.com

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.

Farm House has been our go-to for years when we're up in Tryon/Landrum for shows. Recently, however, their hours seem to have shortened and it's been harder to stop by.

4
★★★★☆

Farm House has been our go-to for years when we're up in Tryon/Landrum for shows. Recently, however, their hours seem to have shortened and it's been harder to stop by.

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Business Response:

Hi Maya! We have undergone some changes as we no longer carry feed. However our hours are actually longer now. Monday-Friday 9-6 Saturday 9-4 When major horse shows are in town ( call for dates) we stay open until 6 on Saturdays and are also open on Sundays from 10-2 or longer depending on the size of the show. We are open to alternative hours for special shopping parties of 15 or more shoppers. You can call to find out more information about scheduling a shopping party. 864-457-3557
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Whether you need to pick up some good quality horse feed, tack or just interested in local happenings, The Farm House is a great place to visit! I love browsing the store, I can get lost in there for a couple hours at a time. Love the smell of horse feed and leather! Cute accessories and all the necessary horsey implements can easily be found with the help of their very friendly staff. Good prices, great stuff!

4
★★★★☆

Whether you need to pick up some good quality horse feed, tack or just interested in local happenings, The Farm House is a great place to visit! I love browsing the store, I can get lost in there for a couple hours at a time. Love the smell of horse feed and leather! Cute accessories and all the necessary horsey implements can easily be found with the help of their very friendly staff. Good prices, great stuff!

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Business Response:

Thanks Starr! :)

Message from The Farm House

Monday-Friday 9-6 Saturday 9-4pm; www.farmhousetack.com ; 864-457-3557;

Making shopping easier for English riders since 1975. Our store is family owned, and we take meticulous care to hire knowledgeable employees who are available to answer all of your questions. We value our customers as friends and invite you to see why so many of our customers

are so loyal to us. Our prices are competitive to catalog / web pricing and we have tack and apparel to fit ANY riders budget. From weekly lessons and summer camp, to the rider at the top of the circuits we have everything you need at a price you can afford.

More about The Farm House

2 certified saddle fitters on staff for you to ship in for a saddle fitting, or make a local appointment for us to come to you. Custom measurements made for chaps and boots as well as fittings for stock boots by several different brands. Tack repair, blanket washing and repair available. Offering custom tack trunks in your colors from Oakcroft and Phoenix West, as well as custom stall drapes and horse apparel from Integrity linens. New and used saddles available to be taken out on trial. Complimentary leather dipping service for items purchased from our mobile or store locations. Also offering custom horse hair bracelets as well as custom halter plates and name plates.

 

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