Sofa Super Store

★★★☆☆
  • 8551 Rivers Ave

    North Charleston, SC 29406

    Map & Directions
  • 843-863-1211

About Sofa Super Store

Home & Garden

Home & Garden
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3.0 2
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While their prices are reasonable and the quality is decent, I wouldn't count on their warranty service. I called them in September 2008 to request service on a reclining leather loveseat that is still under warranty, whose reclining mechanism had broken. It is now March 2009, 6 months later, and Sofa Super Store has still not repaired or replaced the loveseat. It's been a saga of excuses:

It took them over a month to get someone out the first time. After waiting several hours for the repairman to show up, he spent 5 minutes looking at the loveseat and left, supposedly to order parts.
A few weeks later we waited again for them. This time the repairman took pictures and left.
Third visit: "Oops wrong part."
Fourth visit: took pictures and measurements again - apparently they lost the pictures and measurements they took earlier.
Fifth visit: Wrong part again. And knocked my old dog upside the head with said wrong part before I could move him out of the way.

The last visit was in December. They were supposed to order new parts "right after Christmas" because the warehouse was closed. When I called them in January, they still had not ordered parts. Next call, the parts were "on order" but expected to arrive at the end of the week. Two months later, still no word. I call again, today, only to be told the parts arrived February 3. No explanation or apology for why they haven't installed them.

They've now wasted more than 25 hours of my time waiting on repairmen, following up with them, etc. It looks highly unlikely that they'll ever honor their warranty.

0
★☆☆☆☆

While their prices are reasonable and the quality is decent, I wouldn't count on their warranty service. I called them in September 2008 to request service on a reclining leather loveseat that is still under warranty, whose reclining mechanism had broken. It is now March 2009, 6 months later, and Sofa Super Store has still not repaired or replaced the loveseat. It's been a saga of excuses:

It took them over a month to get someone out the first time. After waiting several hours for the repairman to show up, he spent 5 minutes looking at the loveseat and left, supposedly to order parts.
A few weeks later we waited again for them. This time the repairman took pictures and left.
Third visit: "Oops wrong part."
Fourth visit: took pictures and measurements again - apparently they lost the pictures and measurements they took earlier.
Fifth visit: Wrong part again. And knocked my old dog upside the head with said wrong part before I could move him out of the way.

The last visit was in December. They were supposed to order new parts "right after Christmas" because the warehouse was closed. When I called them in January, they still had not ordered parts. Next call, the parts were "on order" but expected to arrive at the end of the week. Two months later, still no word. I call again, today, only to be told the parts arrived February 3. No explanation or apology for why they haven't installed them.

They've now wasted more than 25 hours of my time waiting on repairmen, following up with them, etc. It looks highly unlikely that they'll ever honor their warranty.

Pros: Low pressure sales

Cons: Don't honor their warranty

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We went furniture shopping for the first time in 16 years a couple of months ago. We shopped all over Charleston and North Charleston and one of the best places with the most selection and best price was Sofa Super Center. The sales people were not pressuring us, either. You could ask them questions and they'd come to you then or they would leave you alone. They have great sales (so don't purchase retail price) on something all the time and they deliver very quick. Parking is not an issue as it is close to the Super K and there are hundreds of spots to park in. I highly recommend them.

PROS: Great selection, good prices
CONS: none

5
★★★★★

We went furniture shopping for the first time in 16 years a couple of months ago. We shopped all over Charleston and North Charleston and one of the best places with the most selection and best price was Sofa Super Center. The sales people were not pressuring us, either. You could ask them questions and they'd come to you then or they would leave you alone. They have great sales (so don't purchase retail price) on something all the time and they deliver very quick. Parking is not an issue as it is close to the Super K and there are hundreds of spots to park in. I highly recommend them.

PROS: Great selection, good prices
CONS: none

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