Harrington Vision Center

★☆☆☆☆
  • 2151 H W Evans St

    Florence, SC 29501

    Map & Directions
  • 843-662-0691

About Harrington Vision Center

Details
Hours
Monday-Friday 9:00 AM - 5:30 PM ; Saturday 9:00 AM - 1:00 PM

Health & Medical

Health & Medical
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In a nutshell\n\n*STAY AWAY FROM HARRINGTON \n?*rude managers/assistant managers \n*lousy glasses selection \n*stay away if you are not prepared to pay in cash for your glasses \n+ great ophthalmologist \n\n\nIt pains me to write this about a black-owned business because I support black-owned whenever possible, but I can't let the way I was treated slide on that basis alone! \n\nOkay, so my family has been going to Harrington Vision for quite some time now. We have had substantial problems and complaints about them however, due to the convenience and the fact that the ophthalmologist is very pleasant and knowledgeable we continue to go. But Lord, my experience with them this past weekend has completely turned me off to them forever. Do not go to Harrington if you do not want to deal with rude staff who seriously only want your money. Try to mention any discount or insurance matters and you will be quoted a higher price for frames and be dealt with very differently. So here's my story. \n\nI go to Harrington because I am getting headaches and needed prescription sunglasses. Everything is fine and dandy and they tell me they are not sure if my insurance covers prescription sunglasses but they will call me back when the office manager returns and tell me if my insurance does. Two days later, I get a call from a woman named Kathy, she tells me that everything is good to go and that my insurance does cover it. She rushes me to provide her with my credit card information over the phone so that they can process the order. I tell her I will call her back with the information. I call her back a few minutes later and everything is fine UNTIL I mention that as part of my insurance I also get a 20% discount on anything over $200. Well honey, as soon as I say that their entire story changes. She tells me they will have to call me back. They call me back 10 minutes later and tell me that miraculously they no longer cover prescription sunglasses. Mind you, half of their store is sunglasses. (And their eyeglass selection is weak at best and unless you are a child I doubt you'll find anything good there). Anyways, I try to explain to the assistant office manager that a woman named Kathy had just informed me that the sunglasses were covered and that they were ready to tint the lenses as soon as I provided my credit card info. Let me tell you. I have NEVER EVER dealt with a ruder individual in customer service all my life. She (Michelle Manning) raised her voice several times telling me that there was nothing she could do and literally talked over me for half of the conversation. she kept saying that she had other calls and couldn't take the time to hear me out and continued to talk over me before hanging up. And then, when I call back later to get the assistant managers name, the manager gets on the phone and REFUSES to tell me the woman's name. She basically screamed at me and told me that she would NOT give me the assistant managers name. Later that day, I spoke with my insurance company and they do cover sunglasses. So in essence they blatantly lied to me! \n\nLong story short STAY AWAY FROM HARRINGTON. \n\noh and P.S. the manager told me that if I wrote any negative review of them online they would have their ""attorney deal with me"" so be careful if you ever want to review this place if it isn't positive\n\nP.P.S. Manager's name is Becki Zmyewski and Assistant Manager's name is Michelle Manning (I went back in and got some business cards so I could find out their names!!

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★☆☆☆☆

In a nutshell\n\n*STAY AWAY FROM HARRINGTON \n?*rude managers/assistant managers \n*lousy glasses selection \n*stay away if you are not prepared to pay in cash for your glasses \n+ great ophthalmologist \n\n\nIt pains me to write this about a black-owned business because I support black-owned whenever possible, but I can't let the way I was treated slide on that basis alone! \n\nOkay, so my family has been going to Harrington Vision for quite some time now. We have had substantial problems and complaints about them however, due to the convenience and the fact that the ophthalmologist is very pleasant and knowledgeable we continue to go. But Lord, my experience with them this past weekend has completely turned me off to them forever. Do not go to Harrington if you do not want to deal with rude staff who seriously only want your money. Try to mention any discount or insurance matters and you will be quoted a higher price for frames and be dealt with very differently. So here's my story. \n\nI go to Harrington because I am getting headaches and needed prescription sunglasses. Everything is fine and dandy and they tell me they are not sure if my insurance covers prescription sunglasses but they will call me back when the office manager returns and tell me if my insurance does. Two days later, I get a call from a woman named Kathy, she tells me that everything is good to go and that my insurance does cover it. She rushes me to provide her with my credit card information over the phone so that they can process the order. I tell her I will call her back with the information. I call her back a few minutes later and everything is fine UNTIL I mention that as part of my insurance I also get a 20% discount on anything over $200. Well honey, as soon as I say that their entire story changes. She tells me they will have to call me back. They call me back 10 minutes later and tell me that miraculously they no longer cover prescription sunglasses. Mind you, half of their store is sunglasses. (And their eyeglass selection is weak at best and unless you are a child I doubt you'll find anything good there). Anyways, I try to explain to the assistant office manager that a woman named Kathy had just informed me that the sunglasses were covered and that they were ready to tint the lenses as soon as I provided my credit card info. Let me tell you. I have NEVER EVER dealt with a ruder individual in customer service all my life. She (Michelle Manning) raised her voice several times telling me that there was nothing she could do and literally talked over me for half of the conversation. she kept saying that she had other calls and couldn't take the time to hear me out and continued to talk over me before hanging up. And then, when I call back later to get the assistant managers name, the manager gets on the phone and REFUSES to tell me the woman's name. She basically screamed at me and told me that she would NOT give me the assistant managers name. Later that day, I spoke with my insurance company and they do cover sunglasses. So in essence they blatantly lied to me! \n\nLong story short STAY AWAY FROM HARRINGTON. \n\noh and P.S. the manager told me that if I wrote any negative review of them online they would have their ""attorney deal with me"" so be careful if you ever want to review this place if it isn't positive\n\nP.P.S. Manager's name is Becki Zmyewski and Assistant Manager's name is Michelle Manning (I went back in and got some business cards so I could find out their names!!

 

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